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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity.
Roles & Responsibilities:
Requirements:
Perks & Benefits
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊,擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度,我們邀請您申請這個令人興奮的機會。
角色和職責:
要求:
津貼和福利
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊,擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度,我們邀請您申請這個令人興奮的機會。
角色和職責:
要求:
津貼和福利
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity.
Roles & Responsibilities:
Requirements:
Perks & Benefits
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity.
Roles & Responsibilities:
Requirements:
Perks & Benefits
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
Job Profile Summary:
In this role, you will assist in performance monitoring, collating business statistics, identifying automation
and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.
Job Description
Working Experience:
Requirements:
Education:
Official account of Jobstore.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Customer Workflow Solution Sales for Public Sector and Enterprise. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Official account of Jobstore.
The Architect is responsible for applying innovative technical solutions to business processes, consulting with business analysts and/or project managers to develop technical solutions.The Architect is also responsible to design the solution architecture addressing the business needs and present in forums to seek architecture endorsement by client authorities.
Qualification
More than 5 years of ServiceNow Development experience and over 3 years of solution architect role
Success driving complex issues through analysis & resolution
Large Program experience leading end to end architecture and design
Cloud application technology experience
Configuration experience in ServiceNow IT workflows, Employee workflows, Customer workflows and creator workflows over multiple towers
Comprehensive experience in at least 3 of these Modules: ServiceNow ITSM, ITOM/ITAM, CSM, SPM, IRM and SeCOps
Experience
Provide advisory to clients on ServiceNow customer journey with ServiceNow as their enterprise service management platform
Extensive experience in deploying ServiceNow ITSM aligned with ServiceNow Best Practices
Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions
Have a advisory approach and knowledge about various Service Management platforms and hands on experience with architecture design.
Help drive digital transformation in client organization using ServiceNow capabilities
Drive Product adoption of customer's ServiceNow investments
Development experience in ServiceNow Platform features not limited to this list such as Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Script, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON
Extensive experience of two or more Front end technologies- HTML, JavaScript, CSS, XML
High level of expertise in multiple system environments
Official account of Jobstore.
Job description
Requirement
(1) Verint Voice Recording
(2) Verint Speech Analytics
(3) Verint WFM
(4) Verint Customize Report
(5) Verint Quality Monitoring
Official account of Jobstore.
Job Profile Summary:
In this role, you will assist in performance monitoring, collating business statistics, identifying automation
and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.
Job Description
Working Experience:
Requirements:
Education:
Official account of Jobstore.
Responsibilities
Provide technical support on solution application questions from clients regarding the company’s software.
Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate
Qualifications
Required
Bachelor's Degree or equivalent relevant work experience
Preferred
At least 2 years of experience in a customer service environment
Customer service experience in a technical role
Healthcare solution support experience
SQL database and query knowledge
Healthcare clinical workflow experience
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please contact myHR@ntst.com to request the details to which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Official account of Jobstore.
Dans ce rôle, vous avez la possibilité d'
Être au cœur de la digitalisation de la santé en France et d’accompagner les équipes médicales dans la transformation de la prise en charge de millions de patients en France par l’introduction de solutions informatiques innovantes en monitorage patient.
Vous êtes l’interlocuteur clé de nos clients utilisant notre solution Informatique de Santé (ISA).
Vous avez pour principales missions
Être garant du niveau de satisfaction de nos clients utilisant notre solution Informatique de Santé (ISA).
Répondre aux besoins et problématiques des clients afin d’assurer leur satisfaction tout au long de la durée de vie du contrat.
Vérifier le processus de gestion des commandes et assurer le suivi de nos engagements auprès des client.
S’assurer du management opérationnel de la relation client tout au long de la durée de vie des contrats.
Présenter le reporting interne et externe lié à l'activité.
Accompagner les clients dans la construction de leurs solutions moyen terme et détecter de nouvelles opportunités business en collaboration avec l’équipe vente.
Coordonner la gestion budgétaire des comptes et assurer les objectifs de KPIs associés (satisfaction client, renouvellement de contrat, rentabilité de contrat...).
Vous faites partie de
l'équipe Services & Solution Delivery Europe et vous reportez au Service Delivery Manager Leader France.
Vous interagissez avec des professionnels de la santé en milieu hospitalier, clinique public/privé, ainsi qu’avec les services informatiques des hôpitaux pour intégrer nos solutions informatiques dans le flux de travail clinique.
Poste basé en home office. Des déplacements sont à prévoir sur toute la France.
Vos atouts pour réussir à ce poste
Formation supérieure en Science biomédical ou informatique.
Intérêt fort pour la technologie et l’innovation idéalement dans l’industrie du médical.
Expérience précédente idéalement en tant que Chef de Projet ou Account Manager
Connaissances de l’environnement fonctionnel et clinique des clients.
Connaissances pratiques dans le domaine IT (architecture, réseaux…), de préférence au sein du milieu hospitalier.
Capacité à travailler dans un environnement technique et organisationnel complexe, en interne et avec les clients.
Autonomie et polyvalence.
Excellent relationnel, promoteur du changement et fort esprit d’équipe
En retour, nous vous offrons
D’être acteur de la transformation hospitalière en France afin d’améliorer continuellement de la qualité des soins apportés aux patients. Vous évoluerez dans un environnement de travail réactif où vos décisions auront un impact réel sur la compréhension de nos solutions et le parcours patient à l’hôpital.
Vous trouverez au sein de Philips de multiples outils pour vous développer et de nombreuses opportunités d’évolution en France ou à l’international.
Pourquoi rejoindre Philips?
Travailler chez Philips, c'est plus qu'un emploi. C'est une vocation qui consiste à créer une société plus saine par le biais d'un travail utile, axé sur des solutions technologiques de santé innovantes et axées sur le client. Aidez-nous à améliorer la santé et le bien-être de milliards de personnes, chaque année.
Pour plus d’informations sur notre environnement de travail, visitez la page Working at Philips et retrouvez les témoignages de nos collaborateurs. Nous vous proposons également des informations sur notre processus de recrutement ainsi que les réponses à vos questions.
#LI-EU
#LI-Remote
Official account of Jobstore.
Official account of Jobstore.
Description -
Job Summary
• This role is responsible for independently addressing customer concerns using established protocols, resolving moderately complex technical issues, and providing comprehensive responses about products and services. The role actively collaborates with teams, contributes to customer solution offerings, and aligns their work with global strategies. The role adheres to standards, maintains data confidentiality, and completes process-oriented assignments with minimal supervision.
Responsibilities
• Operates almost independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.
• Resolves moderately complex technical problems encompassing hardware and software through incoming customer interactions and proactive notification systems.
• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as extended warranty coverage through the enterprise.
• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.
• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.
• Provides valuable input to customer solution offerings, aligning recommendations with specific requester needs.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
Preferred Certifications
NA
Knowledge & Skills
• Active Directory
• Agile Methodology
• Automation
• Computer Hardware
• Computer Science
• Desktop Support
• Help Desk Support
• Information Technology Infrastructure Library
• Issue Tracking
• IT Service Management
• Linux
• Microsoft Azure
• Microsoft Office 365
• Microsoft Windows 10
• Operating Systems
• Peripheral Devices
• Scripting
• ServiceNow
• Technical Support
• Windows Servers
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
• Works on assignments that are moderately complex in nature and require intermediate problem resolution.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Description -
Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
Responsibilities:
Education and Experience Required:
Knowledge and Skills:
Job -
ServicesSchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.