Role Purpose

The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.

Ideal candidates will need to be proficient in both Customer Service and Sales environments as well as have a good understanding of the APAC market nuances in the specific market he/she is supporting. Success in this position requires strong critical thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

Responsibilities:

• Perform audits on recorded client interactions and provide evaluation feedback through QMS
• Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library
• Provide a bi-weekly QA dashboard highlighting QA audit completion and QA trends to all stakeholders.

Requirement

• Degree preferred or equivalent practical experience;
• Minimum of 2 years of Quality auditing experience in a call centre environment
• Has a clear understanding of the Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• Bilingual - Fluent in English and one other APAC language (Mandarin and Bahasa Indonesia)
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Coaching experience is a plus
• Knowledge of digital advertising is a plus
• Experience in performing Root Cause Analysis/drill-down is a plus

JOB DUTIES:

• Work closely with the Product Owners and Product Managers to understand and stay in-sync to the organisation’s vision of next generation integrated best-of-suite enterprise solutions.
• Define and lead the vision, core strategy and core methodology for the organisation’s Quality Assurance (QA) division and lead the continuous improvement of the software delivery process.
• Effectively communicate the QA strategy, processes and needs across organisation, as well as within the QA team.
• Apply knowledge from multiple disciplines to develop innovative improvement solutions and processes in QA.
• Determine QA objectives, such as key checkpoints and reviews in application development processes in an agile software development environment.
• Champion high delivery and service standards in ensuring all products are methodically tested and issue-free at all gate-keeping points.
• Drive automated testing initiatives where feasible in both functional and non-functional aspects.
• Act as a supervisor, mentor and role model to the entire QA division with both local and overseas team members and support them in their trainings and career growth.
• Stay up-to-date with new technology trends, languages and techniques.
• Source, seek, hire and fill skills and experience gaps among QA team members.

JOB REQUIREMENTS:

• Bachelor's Degree of Computing, Software Engineering, IT or related field.
• Over 10+ years of related work experience in leading a team of Quality Assurance (QA) professionals in enterprise-scale turn-key projects and large-scale customer facing systems, preferably in fast-paced tech, IT or gaming industry.
• Experienced in quality assurance and quality control of scalable, maintainable, extensible, web-based enterprise grade applications with web-based and mobile app-based interfaces.
• Excellent documentation skills in drafting clear and concise test scenarios, test cases, along with in-depth knowledge of product QA strategy and methodology.
• Knowledgeable in automated testing setting up automated testing frameworks, pipelines, processes and familiar with various automated testing tools such as JMeter, Jenkins, Selenium, Appium, BrowserStack, Cucumber.
• Proficient in Java and other programming languages which are commonly used in an automated testing environment.
• Experienced practitioner in agile frameworks such as scrum, lean or extreme programming.
• Willing to roll-up one’s sleeves and provide a hands-on help to the team.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Ability to lead, convince and inspire team members in a fast-paced environment.
• Strong knowledge in software engineering, technology trends, technology constraints and software development lifecycle is an advantage.
• Strong understanding of design and architecture patterns for both backend and frontend is an advantage.
• Willingness to travel to meet and work with offshore team members.

Key Responsibilities:

• Serve as the primary point of contact for coordination with Asia hub entities regarding green coffee quality assessments, logistics, and inventory management.
• Facilitate communication and information exchange between internal teams and suppliers, ensuring smooth operations and timely resolution of issues.
• Assist with the importation of green coffee shipments from Asia hub entities, ensuring compliance with import regulations, customs clearance procedures, and documentation requirements for samples prior to shipment.
• Track and monitor the progress of green coffee shipments in transit, proactively addressing any delays or issues that may arise.
• Support in creating standard operating procedures (SOPs) that are align with regulatory requirements, industry guidelines and organisation's policies.
• Assist in monitoring and updating existing HACCP, SOP, and QA programs, procedures, and document control programs.
• Participate in quality management system reviews and promote quality and food safety policies to all personnels.
• Verify quality control (QC) records, test results and reports for regulatory authorities.
• Conduct sensory evaluations of green coffee samples received from Asia hub entities to assess quality, flavour profiles, and consistency.
• Collaborate with Trade team to establish quality standards and criteria for green coffee selection, providing feedback based on sample evaluations.
• Maintain detailed records of sample evaluations, including cupping scores, flavour notes, and supplier information.
• Oversee the entire roasting process, ensuring consistency, quality, and efficiency.
• Develop and implement quality control procedures to ensure consistency and adherence to quality standards.
• Maintain roasting equipment, including regular cleaning, calibration, and troubleshooting.

Job Requirements:

• Diploma in any field with at least 2-3 years of working experiences
• Passionate to be part of coffee industry and highly meticulous.
• Knowledge of food safety and HACCP principles
• Good verbal and written communication in English and other Asian languages preferred.
• Ability to work both collaboratively and independently.
• Detail oriented and able to follow through on tasks.
• Strong organizational skills
• Quick learner and forward thinker

What you'll do:

As a Business Assurance Manager, you will play a pivotal role in shaping the financial landscape of our client's operations in the APAC region. Your primary responsibility will be to ensure accurate and timely consolidated financial reports. You will also drive key accounting discussions across the region, oversee general ledger activities for various entities, act as a focal point for audit requirements, support various accounting operations, streamline systems, liaise with external parties, and establish updated accounting policies. Your ability to apply your extensive knowledge in accounting standards to real-world business scenarios will be crucial in this role.

• Ensure the accuracy and timeliness of monthly and quarterly consolidated financial reports for internal and external reporting in accordance with applicable accounting standards.
• Drive accounting and technical discussions across the APAC region including preparation of accounting memos, accounting standards interpretation and application.
• Oversee the general ledger and month-end closing activities for a portfolio of entities, including analysis of the financial performance of the entities.
• Act as a focal point for all internal and external audit requirements including statutory audit, and group reporting requirements.
• Support accounting operations including PTP cycle, RTR cycle, taxation, etc. where required.
• Streamline and improve accounting systems and operations by partnering with internal and external stakeholders.
• Liaise with external parties such as auditors, tax agents, company secretaries, bankers and other statutory bodies/authorities.
• Establish and update accounting policies in accordance with reporting standards and requirements for compliance and standardisation across regions.

What you bring:

• Bachelor’s Degree in Accountancy or equivalent from a recognised educational institute. Professional qualification of CPA/ACCA preferred.
• Minimum 10 years of relevant work experience. Big 4 accounting firm, group audit management and listed company experience desired.
• Extensive knowledge of, and experience in financial reporting in accordance with US GAAP and SFRS(I) including previous relevant SEC and SOX reporting experience.
• Strong business partnering skills, stakeholder management abilities and good communication skills effectively across all levels.
• Ability to apply knowledge in accounting standards to business scenarios and offer practical solutions.
• Proficiency in Microsoft Office (Excel, Word & PowerPoint

What sets this company apart:

Our client is renowned for their commitment to excellence and innovation. They offer an inclusive and supportive work environment where every team member is valued for their unique contributions. Their focus on continuous learning and development ensures that their employees are always at the forefront of industry trends and developments. This is an exceptional opportunity to join a company that values its employees and offers a rewarding and challenging career.

What's next:

Ready to take the next step in your career?

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23112536 Eleanor Tan

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Operations Assurance Manager.

As a Regional Operations Assurance Manager you will be responsible for the implementation and development of Global Assurance initiatives, engagement with Microsoft Security and Compliance Teams as well as roll out of ongoing operational readiness and support/monitor remediation actions as appropriate. The role will engage and support cross organizational standards and compliance teams, supporting Datacenter Management regionally to ensure that program adherence is properly implemented, tested, and ongoing readiness is achieved. Responsibilities in this area include a wide range of activities where coordination, collaboration, and program competency are critical to the success of the program. This opportunity will allow you to better understand hyperscale cloud infrastructure in a competitive cloud service provider market, experience navigating complex global, regional or industry specific compliance requirements, and develop strategies to satisfy newly emerging compliance requirements. The position has a flexible working opportunity within the region this role is supporting and is 100% work from home.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Operations Assurance Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Governance

• Use understanding of policies, laws, and regulations to make own judgments to meet business need. May interpret the information to protect Microsoft and customers and move the business forward.
• Identify and escalate non-conformance.

Consult/Advise/Educate

• Collaborate across teams to ensure communication and application of the same regulations and standards. Advise whether products, processes, programs, etc., are compliant.
• Interpret complex language and security requirements and translate that into meaningful and comprehensive communication to other teams.
• Review results, informal assessments, and monitor compliance for teams.

Assessments/Audits/Certifications

• Conduct routine and complex assessment/audit projects independently including assessing and reviewing documentation for an internal team at Microsoft; track and monitor results.
• Support ongoing readiness and Audit Preparation (All applicable audits within Region – SSAE-16, FISMA, FEDRAMP, etc.). Analyze this information to understand what stakeholders can do differently and collaborate with team to remediate gaps. Leverage customer feedback that has not been addressed to ensure its inclusion. Collaborate across the company on how processes and standards are implemented. Provide input for internal teams in preparation for upcoming external audits, or to ensure readiness in case of such audits.

Other

• Embody our culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree in Science, Business, Engineering, or related field AND 4+ years’ experience in business, legal/regulatory, compliance, audit/consulting firmOR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Science, Business, Engineering, or related field AND 8+ years’ experience in business, legal/regulatory, compliance, audit/consulting firmOR Master's Degree in Science, Business, Engineering, or related field AND 6+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
  OR Juris Doctor (JD) Degree AND 5+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
  OR equivalent experience.
  
• Relevant Certification (e.g., International Organization for Standardization [ISO] Lead Auditor, International Association of Privacy Professionals [IAPP], Certified Public Accountant [CPA], Certified Information Privacy Professional [CIPP], Project Management Professional [PMP]).
• Ability and understanding of budgetary and financial processes.
• Experience working with local suppliers and local governmental agencies.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Location: CBD
• Salary up to $132,000/annum
• Industry: Electronic Manufacturing

Job Summary:

We are seeking a highly skilled and motivated Quality Manager to join our dynamic team for thermal solutions management in the Automotive field. The successful candidate will play a pivotal role in ensuring the excellence and consistency of our products through the implementation of robust quality control measures. If you are passionate about driving continuous improvement, possess exceptional leadership skills, and thrive in a collaborative environment, we invite you to apply for this exciting opportunity.

Responsibilities

Quality Monitoring and Yield Enhancement:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.

Abnormal Quality Improvement:

• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.

Quality Control and Process Capability Enhancement:

• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.

Customer Quality Improvement:

• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.

Efficient Quality Inspection Planning:

• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.

Cross-Departmental Communication:

• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.

Personnel Management:

• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.

Supervision of Deliverables:

• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Requirements

• Bachelor's degree in a relevant field; advanced degree preferred.
• Proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills
• Certification in quality management (e.g., Six Sigma) is a plus.
• Available to travel and be based at our factory sites (Asia) at least 6 - 9months of the year.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to avery@eps.com.sg

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Blink is looking for a Supplier Quality Manager to lead the quality control of consumer electronics project and develop the next generation of safety and security products. The successful candidate is encouraged to come up with creative solution that deliver results. This role will work in a fast-paced and dynamic environment together with their teammates.

Key job responsibilities

• Incoming material inspection (IQC) and warehouse management
• First article inspection (FAI) report checking and confirm with approval sheet and SPEC
• SMT/DIP/FATP process and WI (SOP) checking
• Performance of products sampling checking (e.g. motion detection, waterproof)
• Monitor factory Final Quality Control (FQC) inspection result and track/resolve issues
• APP function testing for QC samples (OBA)
• Support program status review from pilot run to mass production stage
• Performance and Cosmetic Confirmation on Blink products
• Develop and Execute a Quality Improvement Plan
• New Project on-site Support
• Support Mass Production Improvements
• Responsible for Sustaining Engineering on Existing Products
• Generating and tracking product change requests to completion on existing products
• Testing returned units and feedback failure modes to our quality manager and factories
• Analyzing failure modes of returned units, warranty replacements and Amazon returns
• Engineering testing of models in production to verify they meet product specifications
• Periodic incoming product inspection and testing

A day in the life

You will be working with an unique and gifted team of product managers and engineers to develop exciting Doorbell and Camera products of Blink. The team faces a challenging task of balancing cost, schedule, and performance requirements, and works in a fast-paced and often uncertain environment. This role will be conducting detailed routine inspection and contributing to quality management and improvement solutions, while demonstrating professional quality accomplishment and technical competence.

Basic qualifications

• 8~10 years of quality management experience in Consumer Electronics
• Familiar with quality control theory and method from pilot run to mass production
• Good understanding of reliability testing and destructive experiment
• Experienced in Electronic Engineering or Mechanical Engineering for Consumer Electronics products
• Familiar with consumer products specs and related function test procedure
• Good at communicating between suppliers and engineering team on quality and testing.
• Final Quality Control (FQC) on products for each shipment.
• Be proactive on finding issues on production and solve them in advance
• Bachelor's degree or equivalent qualification
• English and Chinese writing and speaking skills

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Technology Assurance professionals play an important role within Assurance. As companies continue to digitise and automate more aspects of their business, performing high-quality audits and providing other assurance services require deeper capabilities with specialised knowledge of auditing technology. Services provided include Financial Audit IT, other assurance services such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded assurance services such as pre-implementation assessments, readiness engagements and ISO certification services as well as integration with other Assurance competencies.

The opportunity

You will develop valuable skills for your entire career. You will also work with tomorrow’s business leaders and gain hands on best practice experience. The objective of our technology assurance services is to provide clients with a reliable overview of their technology risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contractual obligations. 

Your key responsibilities

As a Senior / Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity
• Serve as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk
• Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:

- Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy
- Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk
- Integrating audit analytics findings into the overall audit approach and to present these findings to the client

Skills and attributes for success

• Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents
• Work with the engagement team to document the business processes dependent on information technology
• Serve as a fieldwork leader by directing the daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance
• Demonstrate and apply a thorough understanding of complex information systems
• Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team and client management through written correspondence and verbal presentations
• Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Proficient in analytics tools like Alteryx, SQL and Power BI, as well as familiarity with more traditional tools such as Excel etc
• Have a strong understanding of financial and non-financial data, and its applicability in the audit process
• Ability to simplify complex data and communicate results clearly to non-technical audiences, both in writing and through visualizations
• Be a strategic thinker that can see beyond the data and understand how analytics fits into the bigger picture of an audit engagement and the overall assurance process

To qualify for the role, you must have:

• A recognised university degree in accounting, business, computer science, information technology, engineering, mathematics or other relevant discipline
• Willingness to travel on overseas assignment as the need arises
• Project management skills
• Strong written and verbal communication skills and presentation skills
• Leadership, teamwork and client service skills
• Demonstrated integrity within a professional environment

Ideally, you’ll also have:

• Relevant certifications such as CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP, CGEIT
• Prior experience in performing data analytics in an audit, risk management, compliance, or related role

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

We are looking for passionate leaders with strong vision and a desire to stay on top of trends in the risk industry. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.

Our Financial Services Assurance team specialises in providing audit to businesses specifically in the financial services industry. Our team strives to understand and identify areas where we can provide value-adding audit services within the banking and capital markets, asset management and insurance sectors.

Responsibilities:

• You will provide assurance services for financial services clients in their financial performance and operations of business; including management structures, information systems and controls using our innovative global audit methodology
• You will deliver a broad range of innovative and cost-effective solutions for financial control regulatory reporting, shareholder value and technology issues
• You will be exposed to projects across different industry/sector

Requirements:

• Final year Accountancy student from a local/overseas university
• Good track record of academic achievements
• Active involvement in co-curricular activities
• Strong leadership, interpersonal and communication skills
• Ability to work effectively in a fast-paced and dynamic environment
• Team player and keen learner
• Strong interest in the financial sector

about the company
Our client is a renowned insurance firm in Singapore. They are now looking for a Compliance Assurance Analyst (AML) to be responsible for supporting customer on-boarding operations and Anti-Money Laundering functions.

about the job

• You will be responsible for conducting thorough reviews, assessments, and audits to assess compliance levels and identify areas for improvement.
• Perform comprehensive reviews of business operations, processes, and procedures to ensure compliance with applicable laws, regulations, and internal policies.
• Assist in name screening and Anti-Money Laundering support.

about the manager/team
This role lies within the Operations team.

skills and experience required

• Minimum Bachelor's degree in Business Administration, Finance, Law, or related field.
• Proven experience in compliance or operations roles within the financial services industry, especially in the banking or insurance sector.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

You will experience professional development through diverse experiences, world-class learning and individually tailored coaching. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

· Support the planning, execution and delivery of assurance engagements.

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach.

· Recognize potential audit issues or unusual relationships from basic analysis of the financial statements and communicate them to the assurance team.

Skills and attributes for success

· Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.

· Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views

· Demonstrate professionalism and competence in the audit client's environment.

· Strong written and verbal communication skills

· Good project management skills

· Integrity within a professional environment

To qualify for the role you must have

· A degree in Accountancy/ Business related.

· Min 3 year's relevant work experience in the audit field

Ideally, you’ll also have

· Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The Opportunity

We are looking for experienced Service Assurance vices professionals from within the Insurance industry who carries the passion in solving the most complex issues and addressing escalated queries within the team. This role reports directly to the Head of Policy & Client Services.

Responsibilities

• Ensure effective management of complaints from point of receipt to point of resolution for the complaint management team, in accordance to MAS complaint handling framework.
• Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
• Ensure timely and accurate reporting to Regulatory, Board, Management and Regional entities so that decision making can be based on reliable statistics and information.
• Provide management support in complaints tracking, documentation and resolution
• Ensure adherence to the expected turnaround times as laid out in the complaint process flow
• Maintain impartiality and strive towards equity in the resolution of complaints based on Fair Dealing principles
• Escalate complaints to the relevant business units for their investigations, findings and recommendations
• Obtain management approval for exception handlings where necessary
• Provide support to the frontline teams where necessary to manage and contain issues before they escalate into complaints

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  

What we are looking for

• Minimum Diploma
• 7 years of customer service experience in insurance industry, with experience handling escalated queries and complaint management
• Excellent written and verbal communication
• Excellent interpersonal skills
• Creative Problem Solving Skills
  

What we can offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.
  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

At KPMG in Singapore, we understand that trust is paramount in today's rapidly evolving digital landscape. Trust in the reliability and integrity of data, and confidence that technology functions as intended is critical for organisations across all industry sectors. Our Technology Assurance team provides this assurance to stakeholders, which will range from your colleagues in financial audit teams to the C level executives in government agencies, banks, and private companies as they embark on their digital journey.

We have:

• Collaborative opportunities with Financial Audit colleagues to evaluate IT systems in the context of their impact on business processes and enhance audit quality.
• Engagements to provide assurance to third parties who require an independent party to review, assess and evaluate IT controls and/or compliance with IT-related regulations.
• Opportunities for you to identify and communicate technology-related findings and recommendations to stakeholders; assess the impact of these risks on the audit/assurance engagement and advise stakeholders accordingly.
• Exposure to diverse global and local businesses and technology used by these organisations, supported by innovative data and analytics technology and automated solutions like KPMG Clara.
• Opportunities to work with and learn from colleagues in various KPMG teams such as Tech Risk, Cybersecurity and Technology Enablement.

The role involves:

• Documenting understanding of client processes and IT systems, identifying risk points and controls.
• Executing and documenting testing of IT controls, identifying deficiencies, and supporting Data and Analytics (D&A) in audits including data extraction and analysis; utilise a range of technologies and data analysis tools to execute substantive IT Audit procedures, including SQL, Python, IDEA, Excel, Alteryx, QlikView and Power BI and assist in the preparation of the related documentation.
• Supporting system implementation and digital transformation reviews.
• Assisting with project management activities, communicating findings, and building client relationships.
• Learning new technologies and collaborating with cross-functional teams globally.
• Contributing innovative ideas to drive business transformation.

The ideal candidate should possess:

• Bachelor's degree or higher in Management Information Systems, Accounting, Finance, or related fields is preferred.
• Have mininum 4 years of experience of IT controls testing in a mid-tier or large accounting firm
• Strong analytical skills, technical aptitude, and critical thinking skills; demonstrated quality service mindset, proficiency in MS Office, and a desire to provide exceptional client experiences.
• Excellent communication, time management and leadership skills; flexible and adaptable team player; resourceful in delivering high quality work; ability to demonstrate project management skills is a plus.
• Knowledge of ERP systems such as SAP, Oracle or Workday is preferred.
• Must be proficient in both spoken / written English and Japanese to communicate with our clients, including Japanese clients.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

Job Summary:

The successful candidate will play a pivotal role in ensuring the excellence and consistency of our products through the implementation of robust quality control measures. If you are passionate about driving continuous improvement, possess exceptional leadership skills, and thrive in a collaborative environment, we invite you to apply for this exciting opportunity.

Responsibilities

Quality Monitoring and Yield Enhancement:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.

Abnormal Quality Improvement:

• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.

Quality Control and Process Capability Enhancement:

• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.

Customer Quality Improvement:

• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.

Efficient Quality Inspection Planning:

• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.

Cross-Departmental Communication:

• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.

Personnel Management:

• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.

Supervision of Deliverables:

• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Job Requirements:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills.
• Certification in quality management (e.g., Six Sigma) is a plus.
• Available to travel and be based at our factory sites at least 6 months of the year.

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

Industry: Marine Heavy Machinery
Location: Tuas (Company transport provided)
Working Hours: Mon to Fri 8.30am – 5.15pm
Salary UP $4300

Job Responsibilities

• Work closely with Engineering and Production team to develop incoming quality, in-process Quality and Outgoing Quality requirements
• Responsible for all Quality plans of all products to meet customers specifications
• Work with relevant agencies to adhere to certification requirements when required
• Work with management to establish/ maintain company’s QMS and is Management Representative (MR) of company
• Work with Procurement/ Purchasing to ensure that contractors/ suppliers quote/ supply items that meet customer’s specification
• Working out costing of products when required by management
• Responsible for all equipment calibration/ maintenance program within the company
• Complete other tasks assigned by management

Job Requirement

• Diploma/ Degree in Mechanical or Electrical Engineering
• Technical knowledge, preferably in Marine background
• Minimum 3 years of relevant experience for diploma holder
• Proficient in drafting software, Eg. AutoCad
• Driving license is an added advantage
• Able to travel overseas

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to kylie.wong@peopleprofilers.com

EA Personnel: Wong Kaili (Kylie)

EA Registration No.: R21100484

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9749