Control Room Operator Vodaphone ContractMitie was founded in 1987, Mitie is the UK's leading facilities management and profes.....
Control Room Operator Vodaphone Contract
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
When: We're looking to get the right person in to the team ASAP
Hours: 42hrs per week, 4 days on 7am - 7pm, 4 days off - all based in office
Salary: £12.00 per hour. Overtime rates available.
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
Main Duties
-Managing alerts coming from high value vehicles and communicating them to owners.
-Managing incoming and outgoing telephone calls to clients.
-Utilise software to ensure the required compliance standards are met.
-Work as part of a team liaising with different clients nationally.
-Maintaining a high degree of confidentiality and professionalism when handling clients.
-Follow correct procedures for incident reporting and real time monitoring of vehicles.
-Work as part of a team, communicating effectively with team members, others in the business and clients.
-To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
-To undertake additional duties in line with management requests as required.
-Comply with ISO 27001 standards and procedures.
-Meeting individually set KPIs.
-Stay current with system information, changes, and updates.
-Work on a number of systems unique to the contract (full training will be provided).
What we are looking for
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Excellent communication skills.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
-Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
-Experience in working in a professional office environment, communicating with clients.
-Able to work with autonomy to ensure KPI's can be met.
-Customer service experience including phone calls.
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
