Department 1Help
Job Summary
Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.
Essential Functions
- Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
- Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
- Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
- Manages calls for service-related facility repairs and issues and assigns work orders.
- Ensures that individual departmental productivity metrics are met
- May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
- Parking & Transportation only: Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.
Qualifications
- Required High School Diploma or equivalent
- 6 months of relevant experience Required
- Telecommunications experience Preferred
- Experience working in a hospital or dispatch setting in an
environment of comparable size and complexity
Preferred
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 15 lbs
- Waist to Waist > 5 lbs: Seldom up to 15 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 15 lbs
- Waist to Overhead > 5 lbs: Seldom up to 15 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 20 lbs
- Pulling Force > 5 lbs: Seldom up to 15 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Squat: Seldom
- Stair Climbing: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
#CorewellHealthCareers
Primary Location
SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids
Department Name
Facility Operations - 1 Help
Employment Type
Part time
Shift
Evening (United States of America)
Weekly Scheduled Hours
28
Hours of Work
10:30 a.m. - 7:00 p.m.
Days Worked
Week One: Sunday, Monday, Wednesday and Friday Week Two: Monday, Wednesday and Saturday
Weekend Frequency
Every other weekend
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
