Total 9 Communications Officer job vacancies in The United States of America

Project Identification

• Periodically review business processes and performance against three parameters (turn around time, ease of use, first time right). Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities; Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc); Identify possible projects and qualify and rank them on their criticality. Along with team member collate statistics to analyze issue and build business case for the project; Identify project managers and team based on the nature of identified issues and relevance to functions.

Program Management

• Review project charters prepared by teams and provide own inputs and guidance; Finalize along with functional representatives project milestones and KPIs; Seek support of various stakeholders in GCS to represent GCS on identified projects; Discuss project charters and milestones at weekly meetings and status on the bi weekly calls for any hurdles or roadblocks; Track success of complete projects against their specific KPIs; Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements and any hurdles to be resolved; Drive interfunctional coordination for resolution of issues as required.
• Develop along with cross functional team project charter for allocated projects as project manager; Collate supporting information and statistics on the issue; Analyze the issue with project team; Brainstorm with team on possible alternative and finalize feasible solution; Coordinate with IT team for automation of new process if required; Pilot or implement solution and measure success against set KPIs; Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

New Product Launch

• Support launch of new products and services; Identify with cross functional team internal processes that would be affected; Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc); Participate in launch review calls to provide status update, resolve any dependencies; Oversee roll out of change plan and drive course correction where required.

Development Team

• Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Cloud Architect

• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Administer and maintain servers across virtual platforms.

Job duties

• Understand the relevant product offerings
• Provide timely and supportive management for both internal and external stakeholders
• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
• Any other adhoc related duties .

Project Identification

• Periodically review business processes and performance against three parameters (turn around time, ease of use, first time right). Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities; Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc); Identify possible projects and qualify and rank them on their criticality. Along with team member collate statistics to analyze issue and build business case for the project; Identify project managers and team based on the nature of identified issues and relevance to functions.

Program Management

• Review project charters prepared by teams and provide own inputs and guidance; Finalize along with functional representatives project milestones and KPIs; Seek support of various stakeholders in GCS to represent GCS on identified projects; Discuss project charters and milestones at weekly meetings and status on the bi weekly calls for any hurdles or roadblocks; Track success of complete projects against their specific KPIs; Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements and any hurdles to be resolved; Drive interfunctional coordination for resolution of issues as required.
• Develop along with cross functional team project charter for allocated projects as project manager; Collate supporting information and statistics on the issue; Analyze the issue with project team; Brainstorm with team on possible alternative and finalize feasible solution; Coordinate with IT team for automation of new process if required; Pilot or implement solution and measure success against set KPIs; Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

New Product Launch

• Support launch of new products and services; Identify with cross functional team internal processes that would be affected; Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc); Participate in launch review calls to provide status update, resolve any dependencies; Oversee roll out of change plan and drive course correction where required.

Development Team

• Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Cloud Architect

• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Administer and maintain servers across virtual platforms.

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Purpose of your Role

· Responsible for New Business Development via prospecting, qualifying, consulting, and leading to closure.

· Developing the company’s long-range sales strategy and forecasting sales volumes for the entire organization, building customer and partner relationships, territory planning and segmentation.

· Identify sales opportunities and conduct feasibility checks to ensure maximum conversion of these opportunities to generate revenue as per sales strategy/ targets.

· Responsible for annual revenue quota booking with significant growth in subsequent years with an emphasis on the development of client relationships and customer delivery.

Key Responsibilities

· To prospect, qualify, develop new business opportunities with new & existing potential clients for solutions, products and services to develop strategy to initiate contact, identify and understand their pain point for a solution proposition.

· Identify requirements and sales opportunities with customers. Conduct negotiations with customers based on pricing and technical solutions.

· Strategic relationship management at all levels for greater customer reach

· Strong involvement in complex deals and decision-making processes.

· Demonstrated ability to work cross- functionally across various organisations to drive outcome.

· To research, monitor and understand the market and competitive trends to create strategic plans that will deliver desired results.

· May lead/manage small teams for small projects. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and d competitive supervision.

· Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.

· Able to identify problems and significantly improve, change, or adapt existing methods and techniques.

Qualification and experiences

· MBA or bachelor’s degree in information technology, computer engineering or computer science.

· Experience in emerging market with an entrepreneurial mindset.

· 5-10 years sales experience in Telco & ICT services.

· Strong communicator and confident individual with positive working attitude.

Purpose of your Role

You will be responsible for developing business from the Media Vertical in South Asia and ANZ. This comprises of Broadcasters, Sports Rights holders, OTT companies, Gaming and E-sports players. You will also build a network of Partners who will complement our services and who will act as our local agents to grow our business in the region. You will carry a sales quota and be expected to meet quarterly and annual targets.

Key Responsibilities

• Driving sales Tata Communications’ Media and core services within the Media Industry in the region.

• Mapping top CXOs within a defined set of accounts / segment

• Identifying business opportunities

• Collaborating within the organization to deliver solution to customers meeting opportunity.

• Driving strategic customer interactions translating to large opportunities.

• Achieving set targets for the region.

• Ensuring a great customer experience to gain excellent NPS results.

• Delivering Order Book & Revenue Targets for the year quarter on quarter in your assigned accounts.

• Implementing a Solution-Selling approach by sharing a consultative point of view with customers.

• Working on large and complex deals and making connects with CXOs in customer organisation.

• Leading client negotiations, managing deal progression and deal closure by ensuring cross functional collaboration across BD, Bid Management, Solutions, Legal, Commercial, etc)

• Monitoring leads and opportunity progress on CRM system Salesforce.com.

• Tracking and reporting market and competitor activities and providing relevant updates / reports to our product teams.

Qualification and exp

• 8 to 15 years of selling communications / technology services to the Media industry.

• In-depth understanding of the Media industry dynamics and the changing landscape

• Existing contacts with CXOs among Broadcasters, Sports federations, OTT companies, Gaming, e-sports, Cable & DTH operators.

Periodical Accounts closure:

• Regular Coordination with cross functional teams for the accounting requirement, accrual formats and open purchase order analysis for accurate monthly cost accruals.

• Managing Monthly Closing activities – to ensure that month-end cost accruals are checked, analysed and accounted timely, to ensure that GAAP adjustment entries are considered, foreign currency transactions are appropriately revalued and analysed, monthly books of accounts are closed as per calendar

• Preparation of Monthly Profit & Loss account and variance analysis reporting for the management.

• Quarterly/Half yearly Balance Sheet and P&L analysis

• Payroll & Prepaid Accounting.

• Raising Debit notes for all Intercompany transactions and ensuring regular settlement

• Rental equalization and accounting of Costs related to AMC (Annual Maintenance Charges.

• Preparation of monthly Intercompany reconciliations to ensure complete and correct accounting in all entities.

• Bank Reconciliation – Check bank reconciliation statement and suggest corrective actions, if any.

• Reconciliation & clearing of all Balance sheet open line items so that the balances reflect correct ageing of amounts.

Audit, Tax & Regulatory requirements:

• Support in preparation of audit CAS list on quarterly basis for all APAC entities

• Preparation of entity wise Financials statements to share with auditors of APAC.

• Coordination with Statutory Auditors of APAC entities for data requirements and queries of the entity

• Timely sharing of data/responses and resolving queries of the auditors of each entity.

• Ensure timely closer of Audit and audit reports for respective entity as per local GAAP requirements.

• Preparation and review of Board meeting Deck and presentation of financials at Board meeting of respective entities.

• Support Tax team in Income Tax returns filling, Transfer pricing return & other statutory filing for compliance for each APAC entities.

• Timely survey filing for each APAC entities.

Functional Improvement/Improvisions:

• Have a relevant experience in digital transformation where he/she led the transformation of a project/module

• Actively participates in cross functional projects or activities

• Identify process improvements, automation through IT enablement

• Always willing to seek guidance and advice to ensure timely delivery of desired result.

• Contract aligning with customer procurement, delivery, and user community.
• Own the customer contract/project onboarding process and drive alignment between Sales, Solutions, Program Management, and key customer stakeholders who are responsible for buying, designing, delivering, and consuming TCL services.
• Internal Kick-off call & handover from Sales to Delivery Program Management
• Agree with the customer on an approach to Time to Value with customer and internal teams.
• Introduce relevant customer stakeholders to Tata Communications People, Processes & tools and make it easier for them to do business with us.
• Define Customer Engagement Model along with the customer (Time based, Value-based, Event-Based)
• SDWIP funnel management to accelerate implementation for faster revenue realisation by clearing the internal and external dependencies.
• Govern on-hold decision at entry and reduce cancellations.
• Service Adoption & revenue enhancement
• Ensuring timely activation and service acceptance
• Services which are usage based and require end user deployment or migration of traffic such as GSIP are to be monitored and tracked effortlessly to ensure order aspirations are reached.
• For usage-based services like UCAAS, analyse customers’ usage to help identify areas for adoption and enhancement.
• Identify training needs for end users and if identified, orchestrate this with a product or other functions.
• For network services, understand current network usage and establish predictive capacity and trending.
• Drive adoption on customer self-service portal (Optimus/TCX)

Nurture and retain.
• Proactively nurture the customer and ensure we are delivering lifetime value as agreed during onboarding phase. • Monitor performance & customer health signals & proactively mitigate any pain points. • Ensure availability of services as per contract • Develop and execute action plan based on various customer feedback including CSAT, NPS and other ways of capturing Voice of Customer • Define and operate Governance Model along with the customer (Time based, Value-based, Event-Based) • Own and end to end managed customer service life cycle • Churn mgmt.: The CSM is required to come up with a clear renewal and retention strategy for the allocated account/s and orchestrate the execution of the strategy leveraging the larger TCL set of stakeholders across functions. The objective is to proactively retain the customer and ensure churn mitigation through a combination of minimal erosion and service and consumption expansion. Some opportunities may be handed to Account Mgmt. teams to close depending on qualifications. (e.g. technology migration laden renewals or those that involve public sector / government tendering / RFPs). • Provide continuous improvement. • Own and provide in-life contract life cycle management to the account. • Typically, would start getting involve during the closure phase of the contract negotiations, so as to be well versed with the contract in terms of deployment obligations, Terms and conditions, service level agreements, penalties.

Moves, Adds, Changes and Deletes (MACD):
Own end-to-end MACD responsibility, including providing repricing, quotations, documentation, and closure formalities. Post MACD order closure hand over to the respective teams for regular execution of the MACD orders. MACD Orders that relate to existing live services which require amendments or expansion of Tata services that exist within the customers production environment today

Expand:

• Work together with sales to create a near- and long-term account success plan. • Traffic expansion for subscription services and consumption expansion for usage-based services. • Help uncover new opportunities for the sales team and pass on those opportunities to them.

Role Development:
• Ensure Individual remains certified and trained with our Growth Services • Position himself/herself as the knowledge partner to the customer in the context of the customer environment.