Total 15 HR Associate job vacancies in Kelana Jaya

RESPONSIBILITIES:

• Manage recruitment and decruitment activities, e.g., interview arrangement, hiring, onboarding & offboarding.
• Assist in staff welfare and engagement activities.
• Assist in preparing documents for any related Government matters.
• Manage master file details for driver and lorry attendant.
• Manage and monitor salary payment for driver and lorry attendant.
• Prepare letters for new contract, renew contract for driver and lorry attendant.
• Manage staff claim - Medical claim, petrol claims etc.
• Assist in conducting counselling to workers for habitual absenteeism / any discipline issue and prepare warning letter if required.
• Performs all other related duties and ad-hoc assigned by superior from time to time.
• Manage and prepare monthly report for summary Shell & Petronas
• Prepare claim file for Touch N'Go

JOB REQUIREMENT:

• Candidate must possess at least 1 year’s relevant experience.
• Sense of urgency.
• Able to work independently, creatively, and pro-actively.
• Able to multitask.
• Communication and reporting skill.
• Good command of spoken and written English and Bahasa Malaysia.
• Required Skill – Microsoft Office, Excel & PowerPoint.
• Good interpersonal skills, responsible, positive attitude, ability to work.
• Can work under pressure and able to work multi-tasks.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

RESPONSIBILITIES:

• Manage recruitment and decruitment activities, e.g., interview arrangement, hiring, onboarding & offboarding.
• Assist in staff welfare and engagement activities.
• Assist in preparing documents for any related Government matters.
• Manage master file details for driver and lorry attendant.
• Manage and monitor salary payment for driver and lorry attendant.
• Prepare letters for new contract, renew contract for driver and lorry attendant.
• Manage staff claim - Medical claim, petrol claims etc.
• Assist in conducting counselling to workers for habitual absenteeism / any discipline issue and prepare warning letter if required.
• Performs all other related duties and ad-hoc assigned by superior from time to time.
• Manage and prepare monthly report for summary Shell & Petronas
• Prepare claim file for Touch N'Go

JOB REQUIREMENT:

• Candidate must possess at least 1 year’s relevant experience.
• Sense of urgency.
• Able to work independently, creatively, and pro-actively.
• Able to multitask.
• Communication and reporting skill.
• Good command of spoken and written English and Bahasa Malaysia.
• Required Skill – Microsoft Office, Excel & PowerPoint.
• Good interpersonal skills, responsible, positive attitude, ability to work.
• Can work under pressure and able to work multi-tasks.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

RESPONSIBILITIES:

• Manage recruitment and decruitment activities, e.g., interview arrangement, hiring, onboarding & offboarding.
• Assist in staff welfare and engagement activities.
• Assist in preparing documents for any related Government matters.
• Manage master file details for driver and lorry attendant.
• Manage and monitor salary payment for driver and lorry attendant.
• Prepare letters for new contract, renew contract for driver and lorry attendant.
• Manage staff claim - Medical claim, petrol claims etc.
• Assist in conducting counselling to workers for habitual absenteeism / any discipline issue and prepare warning letter if required.
• Performs all other related duties and ad-hoc assigned by superior from time to time.
• Manage and prepare monthly report for summary Shell & Petronas
• Prepare claim file for Touch N'Go

JOB REQUIREMENT:

• Candidate must possess at least 1 year’s relevant experience.
• Sense of urgency.
• Able to work independently, creatively, and pro-actively.
• Able to multitask.
• Communication and reporting skill.
• Good command of spoken and written English and Bahasa Malaysia.
• Required Skill – Microsoft Office, Excel & PowerPoint.
• Good interpersonal skills, responsible, positive attitude, ability to work.
• Can work under pressure and able to work multi-tasks.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

職責：

• 管理招聘和招聘活動，例如面試安排、僱用、入職和離職。
• 協助員工福利和參與活動。
• 協助準備任何相關政府事務的文件。
• 管理司機和卡車服務員的主文件詳細資料。
• 管理和監控司機和卡車服務員的工資支付。
• 準備新合約的信件，為司機和卡車服務員續約。
• 管理員工索賠 - 醫療索賠、汽油索賠等。
• 協助對經常缺勤/任何紀律問題的工人進行諮詢，並在需要時準備警告信。
• 履行上級不時指派的所有其他相關職責和臨時職責。
• 管理和準備殼牌和馬來西亞國家石油公司總結月度報告
• 準備 Touch N'Go 的索賠文件

職位需要：

• 候選人必須擁有至少1年的相關經驗。
• 緊迫感。
• 能夠獨立、創造性、積極主動地工作。
• 能夠同時處理多項任務。
• 溝通和報告能力。
• 良好的英語口語和書寫能力以及馬來語。
• 所需技能 – Microsoft Office、Excel 和 PowerPoint。
• 良好的人際溝通能力，有責任心，態度積極，工作能力強。
• 能承受工作壓力並能同時處理多項任務。

津貼和福利

• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

Benefits

• Close to public transportation (LRT Kelana Jaya)
• Reputable company
• EPF, SOCSO and EIS contribution
• Group Personal Accident Protection
• Group Hospitalization Scheme
• Outpatient Treatment
• Dental Subsidy
• Annual leave
• Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)
• Compassionate Token
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount
• Parking Subsidy

Job Requirements

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy, Human Resource Management, Business Studies/Administration/Management or equivalent.
• Required language(s): Bahasa Malaysia, English
• At least 1-2 year(s) of working experience in the related field is required for this position. Internship experience are accepted.
• Applicants must be willing to work in Taman Mayang, Petaling Jaya.
• Preferably junior entries specializing in Human Resources or equivalent.
• Full-Time position(s) available.

Job Descriptions

• Process monthly payroll timely and accurately.
• Calculate and administer statutory deductions, including EPF, SOCSO, PCB, and EIS contributions.
• Verify and reconcile payroll data, including attendance records, overtime, allowances, and deductions.
• Produce the necessary monthly payroll report and reconciliation.
• Ensure payroll profess are compliance to the statutory requirements and submission datelines are in practice.
• Respond to employee inquiries regarding payroll, taxes, benefits, and other related matters in a timely and professional manner.
• Administer new hires, promotion, transfers, redesignation and termination records in the employee database.
• Ensure employee welfare and benefits are administered in accordance with the terms and conditions of employment.

Benefits

• Close to public transportation (LRT Kelana Jaya)
• Reputable company
• EPF, SOCSO and EIS contribution
• Group Personal Accident Protection
• Group Hospitalization Scheme
• Outpatient Treatment
• Dental Subsidy
• Annual leave
• Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)
• Compassionate Token
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount
• Parking Subsidy

好處

• 靠近公共交通工具（LRT Kelana Jaya）
• 信譽良好的公司
• EPF、SOCSO 和 EIS 繳款
• 團體人身意外保障
• 團體住院計劃
• 門診治療
• 牙科補貼
• 年假
• 雜葉（如慈悲、婚禮、考試、災難等）
• 慈悲令牌
• 生日禮物
• 結婚蛋糕
• 員工購買折扣
• 停車補助

工作要求

• 候選人必須至少擁有專業證書、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位、金融/會計、人力資源管理、商業研究/行政/管理或同等學歷。
• 所需語言： 馬來語、英語
• 該職位需要至少1-2年相關領域的工作經驗。接受實習經驗。
• 申請人必須願意在八打靈再也 Taman Mayang 工作。
• 最好是人力資源或同等專業的初級職位。
• 提供全職職位。

工作介紹

• 及時、準確地處理每月薪資單。
• 計算和管理法定扣除額，包括 EPF、SOCSO、PCB 和 EIS 供款。
• 驗證並核對薪資數據，包括出勤記錄、加班、津貼和扣除額。
• 製作必要的每月薪資報告和對帳。
• 確保薪資單專業符合法定要求，並且提交日期切實可行。
• 及時、專業地回覆員工有關薪資、稅收、福利和其他相關事宜的詢問。
• 管理員工資料庫中的新員工、晉升、調動、調職和解僱記錄。
• 確保根據僱用條款和條件管理員工的福利和福利。

好處

• 靠近公共交通工具（LRT Kelana Jaya）
• 信譽良好的公司
• EPF、SOCSO 和 EIS 繳款
• 團體人身意外保障
• 團體住院計劃
• 門診治療
• 牙科補貼
• 年假
• 雜葉（如慈悲、婚禮、考試、災難等）
• 慈悲令牌
• 生日禮物
• 結婚蛋糕
• 員工購買折扣
• 停車補助

• Position Title: Human Resource Manager.
• Remuneration: RM 7000-9000.
• Work location: Petaling Jaya (@ SS7; 5-day week), Selangor.

Introduction
Our client is one of Malaysia's leading civil engineering and construction companies and real estate developers. The Group was listed on the Main Market of Bursa Securities with a global team of nearly 2000 employees. The workforce consists a mix of blue and white collar, from site technical people to senior management and professionals.
With unprecedented business growth in recent period, they are currently recruiting for a HR professional to helm HR portfolio at their corporate head office in Petaling Jaya.
About the job
As the HR Manager for the group of companies, you will be responsible for full spectrum of HR functions including manpower planning, recruitment & selection, performance evaluation and training & development. Once come on board, you will be managing day-to-day operational matters, developing policies and program covering employment, organizational development, compensation & benefits administration, employee and labor communications. 
The candidate
We are looking for candidate with at least 5-8 years in supervisory role, ideally in engineering/construction and property development industry. In this instant, preferences will be to candidates in age group 35-45.
As the HR Manager, you will have excellent knowledge of employment law, comprehensive employee relations experience and will have to manage a team within HR functions. In this respect, it is preferable you have  some experience of the construction project background or from a similar technical engineering environment.
In terms of academic/educational qualification, it would be preferable the incumbent have a tertiary education background ideally in HR disciplines or Business Administration. In terms of work experience, ideally candidate would have some 5-8 years of HR experience at supervisory level.
To be considered for this role, candidate must have a strong communication skills, especially English and willing to be based at Petaling Jaya area.
The successful candidate must possess outstanding communication skills, verbal and written in English and conversant in BM and Chinese/Mandarin.
To be successful in this role, you must be an outgoing and confident personality and be flexible and able to deal with all levels of people across the business.

HOW TO APPLY
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave

• 職位名稱：人力資源經理。
• 報酬：RM7000-9000。
• 工作地點：八打靈再也（@ SS7；每週 5 天），雪蘭莪。

介紹
我們的客戶是馬來西亞領先的土木工程和建築公司以及房地產開發商之一。該集團在馬來西亞證券交易所主板上市，擁有一支由近2,000名員工組成的全球團隊。員工隊伍由藍領和白領組成，從現場技術人員到高階主管和專業人員。
隨著最近一段時間前所未有的業務成長，他們目前正在招募一名人力資源專業人士來掌管位於八打靈再也的公司總部的人力資源組合。
關於工作
作為公司集團的人力資源經理，您將負責全方位的人力資源職能，包括人力規劃、招募和選拔、績效評估以及培訓和發展。加入後，您將負責管理日常營運事務，制定涵蓋就業、組織發展、薪資和福利管理、員工和勞工溝通的政策和計劃。
候選人
我們正在尋找具有至少 5-8 年管理經驗的候選人，最好是在工程/建築和房地產開發行業。目前，35-45 歲年齡層的候選人將受到優先考慮。
作為人力資源經理，您將擁有豐富的僱傭法知識、全面的員工關係經驗，並且必須管理人力資源職能部門的團隊。在這方面，您最好具有一定的建築專案背景經驗或來自類似的技術工程環境。
在學術/教育資格方面，任職者最好具備高等教育背景，最好是人力資源學科或工商管理領域。在工作經驗方面，理想的候選人應具有 5-8 年主管級別的人力資源經驗。
要考慮擔任此職位，候選人必須具有很強的溝通能力，尤其是英語，並且願意在八打靈再也地區工作。
成功的候選人必須具備出色的英語口頭和書面溝通能力，並精通國語和中文/普通話。
要在這個職位上取得成功，您必須開朗、自信，並且靈活，能夠與企業中各個層級的人員打交道。

如何申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE在線上點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假

About the job

We want to fill this position with a strong contributor to the HR Services Function, working closely with the Centre of Expertise functions (COEs) and HR Business Partner team to ensure that HR strategies are translated into action in the most effective and efficient way leading to operational excellence.

Your assignment

In ensuring a consistent approach across Ikano Retail, you are required to ensure service delivery that are efficient and effective, by lending support in the establishing of related Standard Operating Procedures (SOPs) across various people cycle activities. You will also lead in the SO on-boarding programme, My Learning platform and HR related reports / dashboards.

You are to recommend on market best practices regarding HR key activities and employees’ life cycle, keeping in mind continuous improvement, effective solutions that are sustainable in the way forward. To support process improvement, you will work closely within the team in proposing digitalize/digitize solutions that supports the overall business direction.

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NIQ business units while building and maintaining strong client relationships. 

RESPONSIBILITIES

Business Development  

• Identify areas of business opportunity and growth for the responsible area  
• Maintain and further foster relationships with current clients  
• Develop plans to cross-sell and introduce new services to current clients  
• Contribute to building the company’s positive image through participation in professional associations and industry conferences/seminars  
• Participate in the development and launch of new services  
• Contribute to the strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions  
• Provide continuous feedback on competitive activities within assigned clients  

  Financial Management  

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned  
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the business unit  
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets  
• Ensure proper pricing and contracts are completed and approved according to company’s policies and guidelines  
• Manage the cost of jobs within present budget restrictions   

Client Servicing  

• Implement plans that will contribute to maximum client satisfaction and ensure continued profitable and business growth  
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace  
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients  
• Manage the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement   
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client  
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations  
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales  
• Ensure team members are trained to handle client requirements  
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division  

A LITTLE BIT ABOUT YOU  

• High proficiency in all aspects of sales: prospecting, pipeline building, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers.   
• Demonstration of consultative/challenger consumer behaviors, ability to reframe and challenge the way clients view their businesses, sales and marketing spend. Ability to build enduring relationships with C-level executives – truly passionate relationship developer.   
• Deep understanding of key client Personas, particularly within Customized/Marketing Intelligence, and ability to tailor a sales strategy accordingly.   
• Excellent awareness of market and industry conditions and client business environment.  
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.   
• Equips and empowers teams to sell and service projects and achieve financial targets.

Job Description

Clinical Research Associate (CRA)
 

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• We were awarded ‘Sponsor of the Year’ in 2019, 2020 and 2022 from Clinical Research Malaysia for the highest number of studies and total study value recorded in the country!
• We have a proud legacy of turning breakthrough science into medicines and vaccines that save and improve lives around the world. We are focused on discovering new solutions for today and the future!
• Join the premier biopharmaceutical company that has been in the business for more than 125 years

The role is accountable for performance and compliance for assigned protocols and sites in a country.

Under the oversight of the CRA manager or CRD, the person ensures compliance of study conduct with ICH/GCP and country regulations, our company’s policies and procedures, quality standards and adverse event reporting requirements internally and externally.

Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites.

Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and systems.

Responsibilities include, but are not limited to:

• Develops strong site relationships and ensures continuity of site relationships through all phases of the trial.
• Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents.
• Gains an in-depth understanding of the study protocol and related procedures.
• Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready.
• Participates & provides inputs on site selection and validation activities.
• Performs remote and on-site monitoring & oversight activities using various tools to ensure:

• Data generated at site are complete, accurate and unbiased.
• Subjects’ right, safety and well-being are protected.

• Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner.
• Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out.
• Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance.
• Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA Manager, CRM, TA Head and CRD as needed.
• Works in partnership internally with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites.
• Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines.
• Contributes strongly to CRA team knowledge by acting as process Subject Matter Expert (SME), sharing best practices, making recommendations for continuous improvement and providing training as appropriate/required.
• Supports and/or leads audit/inspection activities as needed.
• Following the country strategy defined by CRD and CRA manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities.
• Mentors / buddies junior CRAs on process/study requirements and performs co-monitoring visits where appropriate.

Extent of Travel:

• Ability to travel domestically and internationally approximately 65%-75% of working time. Expected travelling ~2-3 days/week.
• Current driver’s license preferred (Must have in certain countries).

Qualifications, Skills & Experience

CORE Competency Expectations:

• Fluent in Local Languages and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively.
• Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines.
• Good understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines.
• Hands on knowledge of Good Documentation Practices.
• Proven Skills in Site Management including management of site performance and patient recruitment.
• Demonstrated high level of monitoring skill with independent professional judgment.
• Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices.
• Ability to understand and analyse data/metrics and act appropriately.
• Capable of managing complex issues, works in a solution-oriented manner.
• Performs root cause analysis and implements preventative and corrective action.

Behavioural Competency Expectations:

• Effective time management, organizational and interpersonal skills, conflict management, problem solving skills.
• Able to work highly independently across multiple protocols, sites and therapy areas.
• High sense of accountability / urgency. Ability to set priorities and handle multiple tasks simultaneously in a changing environment.
• Works effectively in a matrix multicultural environment. Ability to establish and maintain culturally sensitive working relationships.
• Demonstrates commitment to Customer focus.
• Works with high quality and compliance mind-set.
• Positive mindset, growth mindset, capable of working independently and being self-driven.
• Demonstrates and projects professional demeanor and communication consistent with organizational policies and practices.

Experience Requirements:

Required:

• Min. 2 years of direct site management (monitoring) experience in a bio/pharma/CRO.

Educational Requirements:

Preferred:

• B.A./B.S. with strong emphasis in science and/or biology.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.

• Customers Obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
  • Show interest in the customer and their business/industry
  • Lead senior Stakeholders on thought leadership & insights
• Effective Communicator
  • Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
  • Facilitating daily and strategic two-way communication with customers
• Proactive, look out for Voice of Client
  • Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
  • Drives NPS participation rate & positive score
  • Work with in-market teams and other NIQ stakeholders to develop NPS action plans
• Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
  • Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
  • Lead senior Stakeholders on thought leadership & insights
  • Good understanding of NIQ solutions
  • Drives QBO
• Results & Outcome Focus
  • Co-own JBP with AD Team
  • Lead Governance Process & Discussion
  • Escalation Management (for major escalation)
• Leadership & Management 
  • Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
  • Working with cross functional/countries teams to address clients' business questions, concerns & queries
  • Working with Account Development team to drive customer satisfaction