Total 20 Customer Service Manager job vacancies in Others category in Petaling Jaya

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.  

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.   

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.   

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research. 
• Entrusted to deliver flawless research and analytics to our clients.  
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue  
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals 
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.   

About the job

We looking for a Senior Manager candidates to filled the role of the Leasing Commercial Manager. The role will required a high skills in stakeholder management, and a deep understanding of the Shopping Centre Retail market. It be responsible to lead the creation and execution of a strategic Offer Development Plan to maximize income for existing and future Meeting Places aligning with the organisation long-term vision and positioning. Additionally, the role will support the effort of securing a suitable tenant mix to increase the asset value of our Meeting Places to ensure their offers are not only relevant to the customer and community needs, but also attractive to our partners. As a strategic business partner, you'll drive revenue growth and share best practices across the organization, making a significant contribution to our Meeting Places' success.

Your assignment

Strategic Development:

• Collaborate with Meeting Places to design to Offer according to their long-term direction and positioning.
• Securing a solid tenant mix to increase MP asset value
• Identify and incorporate latest market trends and insights into leasing strategies to enhance MP attractiveness.

Portfolio Diversification and Asset Value Enhancement:

• Contribute to diversifying the portfolio and increasing attractiveness to partners to enhance MP asset value.
• Evaluate investment opportunities for property improvements, prioritising initiatives based on expected outcomes and strategic objectives.

Collaboration with Meeting Places:

• Develop leasing expertise within MPs to ensure MP are capable to transform the strategy into actionable business plans and short-term actions.
• Responsible to support MP in leasing related questions including negotiations with tenants, monitoring and analysing tenant performance, providing MP with relevant advice on how
• to improve tenant performance
• Negotiate favourable leasing conditions by conducting feasibility studies and formulating negotiation strategies.
• Provide guidance and support to MPs in negotiations with tenants, ensuring optimal performance and alignment with objectives.
• Monitor and analyse tenant performance, offering relevant advice to improve performance and maximise value for MPs.

Market Knowledge and Trend Analysis:

• Proactively gather and share knowledge on market trends, best practices, and emerging business models within the leasing domain.
• Analyse industry trends to inform business planning and negotiations, ensuring the MP offer remains consistent and aligned with customer needs.

NIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy and consistency.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization.

A Little About You

With your analytical thinking, you will be able to see beyond the numbers and create a seamless analysis to help your client’s business to grow. Being an open mind will help you in learning and understanding the world of FMCG, in which your clients play. The ability to manage time and set up priorities will define your account management style.

About the job

You will be a strong contributor to the Rewards function by being a subject matter expert and oversees the areas of compensation, benefits, mobility, and recognition across Ikano Retail. This role will be reporting to the Head of Reward, Ikano Retail.

Your assignment

• Contribute to the development of overall rewards strategies.
• Develop, review, socialise and implement all rewards related policies, guidelines, and programmes.
• Ensure all reward related practices balance affordability and competitiveness, are aligned with business objectives and rewards philosophies, internally equitable, and in compliance with local legislations and regulations.
• Understand current and emerging market trends, identify potential opportunities / gaps, and leverage external best practices, yet provide flexibility and local customization to account for cultural and market differences.
• Monitor and evaluate the effectiveness of the reward initiatives and its related communications efforts by analysing data and feedback and develop continuous improvement actions.
• Develop communication materials on new / improved initiatives, with the support from Corporate Communications.
• Manage the regular reward management activities and processes.
• Support in the preparation of reporting materials to the People and Remuneration Committee.
• Participates in vendor selection and management ensuring compliance with service level agreements and efficient administration and delivery of reward programs.
• Partner with HR business partners / HR Managers and different stakeholders to address any reward related matters.

About the job

The Assistant Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and growth of income for our shopping centres by securing attractive, profitable and sustainable leasing on rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance to assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which is most relevant to the shopping centre lease strategies;
• Establish and maintain good and long-term relationship with tenants for sustainable business cooperation as a preferred landlord.

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

About the job

The Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are seeking a dedicated and customer-focused Life Insurance Consultant to join our team. As a Life Insurance Consultant, you will play a crucial role in providing excellent service to our clients, addressing their inquiries, and ensuring a smooth and positive customer experience. This position requires a strong understanding of life insurance products, effective communication skills, and the ability to empathize with clients' needs.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about life insurance policies, coverage, and benefits.
• Assist customers with policy changes, claims processing, and other service-related requests.
• Educate customers on various life insurance options, helping them make informed decisions based on their needs and preferences.
• Analyze and assess customer profiles to recommend suitable life insurance solutions.
• Investigate and resolve customer issues, complaints, or discrepancies with a focus on customer satisfaction.
• Collaborate with internal teams to address complex customer concerns.
• Maintain accurate and up-to-date customer records, ensuring all interactions are documented in the company's systems.
• Stay informed about the latest developments in life insurance products and industry regulations.
• Participate in ongoing training to enhance product knowledge and customer service skills.
• Collaborate with sales, underwriting, and claims teams to streamline processes and improve overall customer service.

• High school diploma or equivalent (Bachelor's degree preferred).
• Relevant certifications in life insurance or customer service is a plus
• Previous experience in customer service, preferably in the insurance industry.
• Strong understanding of life insurance products and industry regulations.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Job Description

Manager, Regulatory Affairs

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Key Responsibilities:

• Develop and implement regulatory strategy to accelerate products and indications pipeline
• Drive regulatory policy shaping initiatives with local regulatory agency, trade association and other external stakeholders.
• Ensure regulatory support through product life cycle including labelling, CMC and dossier modifications
• Coordinate the preparation of post-approval regulatory documents in accordance with agreed timeframes
• Lead/participate in negotiations during regulatory approval processes for applications with the regulatory agencies
• Participate in inter-company organizations focusing on specific industry-related issues
• Keep abreast on all regulatory requirements (local, ASEAN, ICH, WHO), market, and industry developments
• Build long term effective relationships and keeps open communication with Regional / Global colleagues
• Monitor regulatory agencies and industry changes, trends and requirements to contribute effectively to product development and regulatory strategies
• Cooperate with other departments to collect information needed for recall reporting, including initial and follow-up reports, and others
• Contribute with regulatory support during health authority site inspections
• Attend inter-departmental meetings discussing product issues and priorities to develop clear and concise plans with milestones to reach the desired outcomes
• Participate in development of regulatory strategies for product changes, to ensure compliance with the current regulatory requirements
• Participate in working and industry groups to provide input to shape the regulatory landscape and maintain prospective awareness of evolving regulatory expectations
• Serves as a local in-house CMC expert and able to provide a specialized perspective for product life-cycle management.

Education Minimum Requirement:

• Graduates with Pharmacy degree or graduates with Science related degree eg BioMedical, Biochemistry, Pharmaceutical Science, Biotechnology etc.
• First class honours or high second upper degree
   

Required Experience and Skills:

• Registered pharmacist are encouraged to apply
• A minimum of 10 years of relevant pharmaceutical regulatory experience, preferably with MNC background, including experience in regulatory affairs policy shaping and CMC
• Ability to communicate well verbally and in writing to internal and external stakeholders is essential
• Detail oriented, meticulous and organized
• Has basic IT knowledge
• Able to work within targeted timelines
• Advanced project management skills
• Self-motivated and strong commitment to achieve desired results and right first time
• Team player

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Key Responsibilities:

• Run regular cadences with the CDM Executives and Team Leads to guide and nurture the team’s growth.
• Manage team capacity and facilitate team allocation between accounts and Brand.
• Work hand in hand with the CDM Team Leads to develop and govern programs, and trainings, that deepen the team’s channel expertise and performance.
• Work closely with the Academy team to design, create and refresh training modules to form the knowledge base of platform seller tools, brand guidelines, internal processes, new business processes, industry developments, and best practices.
• Improve ways of working through templates for product creation, store banner uploading and seller tools management workflow as well brand/task allocation (including virtual workforce) to optimize processes and support consistent performance.
• Propose performance indicators and measurement tools to monitor Brand health and the quality of service provided.
• Conduct store checks and audits to ensure team members timely execution of store operations.
• Review and analyze channel promotions calendar, content & marketing data, and use your findings to improve strategies.
• Be ready to lend support and be hands on during campaigns and peak periods

About the job

Leading, developing and managing the Recovery work in the store by working together with the other functions of the store to prevent the occurrence of unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind.

Your assignment

• You strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• You work closely with other functions in handling damages in my store and together identify the root cause of recurring damages and take appropriate action to minimise the reoccurrence of these in future.
• You ensure the Recovery is always a safe and secure environment for visitors and co-workers and that our property is safeguarded and you are conscious of safety at all times in our store.
• You are proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
• You co-operate across functions to ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.

Qualification:

• Graduated Bachelor’s Degree
• Experienced the same field minimum 5 years in manufacture Garment industry
• Strong leadership & good communication
• Good in English & have digital mindset
• Willing to be placed at Tangerang (Jatiuwung)
• Minimum Lean GREEN BELT
• Technical knowledge of the products is a must
• Strong process understanding from IMQC to finish-good wear house
• Ready to work long hours if necessarily (No clock watchers)
• Must be Male applicant
• Analytical thinking and innovation
• Complex problem solving
• Creativity, originality, and initiative
• Critical thinking and analysis
• Reasoning, problem-solving, and ideation

Job Descriptions:

• Set up and implement entire quality system; quality objective and quality management
• Consolidates information from other department & guide other department in quality awareness
• Measures factory quality performance in regular basis
• Communicates with both buyers & suppliers in quality matter
• Measures the supplier performance for marketing strategy
• Guide QC Department, to perform & maintain the quality processes
• Involves on development of sewing technique
• Involves on factory evaluation process from the customers or buyers
• Provides regular quality report for management review
• Anticipates the problem since incoming material up to finished garment, including the testing requirement

Qualifications:

• Graduated Bachelor’s Degree
• Experienced the same field minimum 5 years in manufacture Garment industry
• Strong leadership & good communication
• Good in English & have digital mindset  
• Willing to be placed at Tangerang (Jatiuwung)

Job Descriptions:

• Set up and implement entire quality system; quality objective and quality management
• Consolidates information from other department & guide other department in quality awareness
• Measures factory quality performance in regular basis
• Communicates with both buyers & suppliers in quality matter
• Measures the supplier performance for marketing strategy
• Guide QC Department, to perform & maintain the quality processes
• Involves on development of sewing technique
• Involves on factory evaluation process from the customers or buyers
• Provides regular quality report for management review
• Anticipates the problem since incoming material up to finished garment, including the testing requirement

• Have extensive and deep knowledge in garment manufacturing & testing
• Previous experience with fabric and trim testing
• Knowledge and understanding of garment laboratory instrument
• Knowledge of Quality System, Laboratory Management System & Laboratory Design
• "At least 5 years of experience in Manufacture Laboratory"
• Manage the testing laboratory
• Manage the testing fabrics or yarns and trims to ensure a high quality of material is achieved
• Resolve quality issues and offer advice to leadership team and relevant departements
• Ensure testing SOPs
• Maintain customer certifications of the lab