Total 7 job vacancies by Domino's Pizza

Responsibilities :-

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Requirements :-

• Minimum Diploma in Hospitality.
• Minimum 2 years of F&B or Retail service industry experience required.
• Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Strong interpersonal and communication skills.
• Excellent leadership skills.
• Demonstrated ability to manage operating costs in accordance with budgets.
• Comfortable setting priorities and delegating tasks as needed.
• Extremely organized and detail-oriented.
• Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.
• Applicants will undergo Manager-In-Training training before running the operations independently.

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

QUALIFICATIONS

· Bachelor’s degree in business administration or similar field is preferred.

· Minimum of 6 years of proven experience in customer engagement, consulting, or related experience

· Knowledge of Domino’s store technology is preferred.

· Proven project management and customer service experience

· Strong organizational, interpersonal, problem solving and influencing skills.

· Proficiency in Microsoft Office and customer relationship management (CRM) software

· Must have the ability to work independently and with minimal supervision.

· Strong analytical skills required.

· Proven ability to build relationships and work effectively with others at all levels of an organization.

· Demonstrated ability to lead, motivate, hold accountable, develop, and direct.

SOFT SKILS REQUIREMENTS

1. Excellent Communication skills: The primary duty of a customer engagement manager is to interact with our international master franchise on a day-to-day basis. Considering this, communication skills are of primary importance. Using verbal and written communication skills, you are responsible for conveying messages to international master franchise and feedback to respective internal teams.
2. Problem-solving skills: One of the job responsibilities of the customer engagement manager is to solve the international master franchise’ problems. If the problem is out of your scope, then you should navigate it to the respective team’s subject matter expert.
3. Relationship-building skills: The core job responsibility of customer engagement Managers involves building relations with the international master franchise. You will do this by interacting with the international master franchise to understand their feedback and offering possible solutions. Through different activities, customer engagement managers win over the international master franchise’ confidence and make them feel more comfortable. This will also help them create a positive reputation for the brand
4. Analytical skills: As International master franchise, Engagement Managers you must listen to them and interpret their communication. Further, you are responsible for drawing insights from the customer data and making critical decisions. To fulfill this, an ideal candidate must have good analytical skills.
5. Leadership skills: As Customer engagement managers you will lead and collaborate with team of solution and technical consultants. Managing such teams and motivating them toward their goals is a huge task requiring leadership skills.
6. Attention to detail: An ideal candidate must pay attention to details. Observing things and paying attention to the details will help you to be more personal in your approach. By paying attention to international master franchises grievances, needs, and expectations, you can personalize and customize customer services and help Domino’s team to successfully rollout solutions to various markets.

Responsibilities :-

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Requirements :-

• Minimum Diploma in Hospitality.
• Minimum 2 years of F&B or Retail service industry experience required.
• Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Strong interpersonal and communication skills.
• Excellent leadership skills.
• Demonstrated ability to manage operating costs in accordance with budgets.
• Comfortable setting priorities and delegating tasks as needed.
• Extremely organized and detail-oriented.
• Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.
• Applicants will undergo Manager-In-Training training before running the operations independently.

Provide marketing consulting to Domino’s international Master Franchisees to influence strong marketing strategies in all markets to grow and protect the brand while enforcing and educating on brand guardrails and principles. Team member responsibility is at market/master franchisee level, not at store level and therefore must have experience setting strategies, building plans, and ensuring execution. This individual will report to the Marketing Director or Manager of the respective region.

Educating

· Educate and consult markets on creating marketing strategies based on the “Domino’s way” of doing marketing, retail, sales, and profit focus with long-term growth in mind.

· Educate markets on the use of the Domino’s Brand Portal, focusing strongly on the Global Brand Positioning with the intention to drive brand consistency across the world.

· Educate the master franchisees to make disciplined marketing decisions based on data, facts, and consumer research.

· Provide access to tools and educate markets with such tools around pricing, brand positioning, product development, menu optimization, communication and media selection and allocation (digital and non-digital).

· Team member will educate markets on brand actions around defining, protecting, and growing the brand.

· Inspire markets with case studies that reinforce brand principles and guidelines.

Consulting

· Consult markets on key topics such as pricing, brand positioning, product development, menu optimization, communication and media selection and allocation (digital and non-digital).

· Drive increased effectiveness and consistencies of franchisee marketing programs across the region by consulting on the design and optimization of their calendar planning, campaigns, advertising, and media strategy.

· Consult with markets in tracking KPIs for critical metrics based on global benchmarks and suggests ways to reach said KPIs

· Facilitate consulting with digital COE on topics including but not limited to optimization of owned e-commerce platforms (OLO, mobile, app), performance media (display, affiliate, paid social, SEM, and others), and image-driving media (owned, display, social, etc.). Ensure digital plan is connected to broader marketing plan and that brand principles are followed.

· Demonstrate marketing leadership skills with franchisee marketing teams and wider business.

· Provide consulting on how to best use data and insights to drive internal alignment within the business and externally with sub-franchisee partners where applicable.

· Help franchise marketing partners build use cases for consumer research investments.

· Support markets in translating consumer insights into actionable marketing strategies.

· Act as a thought partner to markets and cross-functional team members (matrix organization structure)

Building

· Manage collection, analysis and communication of best practices related to marketing calendar management and marketing activity.

· Develop DPI assessment reports for all markets.

· Lead and develop global tools, processes, principles, guardrails, and guidelines that are relevant not only for the specific markets or region the consultant is responsible for but also for the broader international community.

· Ensure that the Domino’s brand is positioned in a clear, consistent, and concise manner in international markets, while allowing for initiative and entrepreneurial freedom tied to the local consumer needs and wants

· Active and integral member of the wider DPI Marketing community and collaborator to thought leadership programs at the center that support in evolving the role of international marketing within the organization.

Facilitating

· Facilitate the creation and sharing of global case studies and benchmarking working closely with country leadership teams in the region as well as cross-functional DPI teams. The development of case studies should serve as a conduit to career development and exposure to leadership.

· Facilitate the gathering of key KPIs and documentation from master franchisees to report back to COEs to create and feed specific tools.

· Leverage available tools to validate all the elements of the Domino’s Consumer Value Equation

· Facilitate conversations and discussions not only with the master franchisees’ marketing teams but also the C-suite team.

· Monitor execution of marketing plans and share best practice from the Domino’s ecosystem, the category, and other categories

· Monitor overall e-commerce KPIs and monetization of digital programs.

· Align on key market priorities with relationship owner and work collaboratively with other COEs.

· Team member will not execute on behalf of the markets and will not manage vendors on their behalf.

Collaboration

· Work collaboratively with business teams to identify marketing priorities at the master franchisee and market level

· Share market knowledge and learning with cross-functional counterparts.

· Develop and drive holistic business solutions that touch multiple departments and drive meaningful change.

· Ensure that marketing solutions do not create undue stress on other business lines.

· Be the “voice of the consumer” in discussions with other departments.

· Model cross-functional working behaviors with digital, A&I, and business partners.

QUALIFICATIONS

· Minimum of 8 - 10 years of increasingly responsible marketing experience; Ideally in a restaurant or QSR industry or franchise and experienced in a multi-market capacity (other potential considerations: automotive experience with corporate and dealer experience, as well as CPG)

· Experience developing and writing holistic marketing strategies

· Experience in consulting and P&L ownership is a plus

· Knowledge with multi-channel optimization of advertising spend –with an emphasis on digital know-how, product development, advertising development, agency management, sales analysis, and research

· Comfortable using data to provide sound factual recommendations

· Strong academic credentials, preferably an MBA and a second language

· International experience/understanding

· C-suite outstanding communication skills

· Proven ability to succeed when working in a collaborative, cross-functional team environment with a strong ability to build relationships that help drive the brand agenda.

· Comfortable in an influencing role and dealing with ambiguity.

· Ability to travel up to 30-60% within region and internationally, depending on business needs

Responsibilities :-

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Requirements :-

• Minimum Diploma in Hospitality.
• Minimum 2 years of F&B or Retail service industry experience required.
• Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Strong interpersonal and communication skills.
• Excellent leadership skills.
• Demonstrated ability to manage operating costs in accordance with budgets.
• Comfortable setting priorities and delegating tasks as needed.
• Extremely organized and detail-oriented.
• Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.
• Applicants will undergo Manager-In-Training training before running the operations independently.

Job Description : -

Admin (Ordering & Receiving)

• Prepare customer orders through Syteline System
• Manage the order shipping and packing slip
• Send the packing slip to 3rd party warehouse
• Complete the invoice register report ( invoicing )
• Prepare purchase request for Commissary Raw materials (equipment, Utensils, Stationaries & Chemicals), Malaysia Shipment & WLNA stocks (flour, yeast, oil, vegetables).
• Forecasting the consumption by monthly usage
• Syteline count versus weekly inventory report from WLNA
• Month end cycle count
• Other Ad hoc duties assigned by Superior

Logistics

• Preparing delivery route
• Arranging schedule for special delivery and collection

Purchase Order

• Preparing customer orders exporting through purchase orders ( Syteline)
• Preparing PO for in House Delivery

Purchase Order Receiving

• Receiving PO versus CO for Outside Vendor Delivery (Coca Cola, CP Frozen, FoodPride & Auric)
• Receiving PO from in House Delivery (Syteline)

Qualifications :-

• Minimum Diploma
• At least 1-2 years of working experience in food industry

Job Description : -

Admin (Ordering & Receiving)

• Prepare customer orders through Syteline System
• Manage the order shipping and packing slip
• Send the packing slip to 3rd party warehouse
• Complete the invoice register report ( invoicing )
• Prepare purchase request for Commissary Raw materials (equipment, Utensils, Stationaries & Chemicals), Malaysia Shipment & WLNA stocks (flour, yeast, oil, vegetables).
• Forecasting the consumption by monthly usage
• Syteline count versus weekly inventory report from WLNA
• Month end cycle count
• Other Ad hoc duties assigned by Superior

Logistics

• Preparing delivery route
• Arranging schedule for special delivery and collection

Purchase Order

• Preparing customer orders exporting through purchase orders ( Syteline)
• Preparing PO for in House Delivery

Purchase Order Receiving

• Receiving PO versus CO for Outside Vendor Delivery (Coca Cola, CP Frozen, FoodPride & Auric)
• Receiving PO from in House Delivery (Syteline)

Qualifications :-

• Minimum Diploma
• At least 1-2 years of working experience in food industry