Total 6 job vacancies by DHL

About Us

When you work with us you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain, there's more to a role than the work we do. Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain (Singapore) is Great Place To Work® certified, which is a result of our continued focus on creating an inclusive environment where everyone can be successful.

Responsibilities

The Human Resource Business Partner (HRBP) works closely with DHL Supply Chain (DSC) APAC senior leaders to develop a HR agenda that closely supports the overall strategy of the organization.

He/she is responsible for providing HR support and advice to the DSC APAC leaders in the areas of HR including talent acquisition and management, learning and development, compensation and benefits, employee relations and engagement, HR policies development and local legislative guidelines that contribute to successful business outcomes.

He/she leads the implementation of key HR programs and initiatives for the APAC Regional Office. In driving service delivery, the HRBP works closely with the leads from the Centres of Excellence (COE) as well as internal and external service partners in ensuring a positive employee experience and support the HR digitalization roadmap and change management.

Requirements

To be successful in this role, ideally you would have experience working in a complex matrix MNC organization structure and thrive well in HR business partnering and overseeing HR operations, managing the day-to-day employee life cycle journey and ensuring a positive employee experience.

• University Degree in HR or related field, HR certification would be advantageous
• 6 - 10 years HR experience in a MNC environment
• Sound knowledge of Singapore employment legislation
• Experience managing end to end HR processes
• Proficiency in MS Office - Word, Excel and PowerPoint
• Strong oral and written communication skills.
• Proactive team player, able to take initiative as an individual contributor and work cohesively with the HR community
• Meticulous and able to prioritize tasks and handle multiple deadlines
• Business-level proficiency in Mandarin and/or HRBP experience for employees based in China is an added advantage

Responsibilities:

• Support operations and customers on security issues and measures, and manage their complaints.
• Provide monthly metrics to management on security incidents and situations.
• Provide security advice/assistance to country sales and business management.
• Provide regional security management and local nominees with help and assistance.
• Develop and implement security documented processes and procedures across country.
• Assess and audit possible risk(s) within the country.
• Investigate and report security incidents to the management and RO.
• Provide security awareness and training programs to the business.
• Ensure compliance of security standards within the business, especially new projects implementations.
• Develop relationship with law enforcement and legal and regulatory bodies.
• Develop relationship with different levels of stakeholders (include RO) in the business by providing proactive support and guidance on security related matters
• Drive continuous improvement within the team.
• Provide coaching and guidance to the security team and country nominee roles.
• Drive security digitalisation and automation solution
• Drive security awareness culture

Requirements:

• 3-5 years experience in security management, with a minimum of 1-2 years in logistics field.
• Preference of 2 years experience/knowledge in Singapore.
• TAPA FSR/TSR Certified Authorised Audit or having experience in setting up a TAPA FSR certified site.

This role will be responsible for the revenue generation, customer development and acquisition of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new businesses through sales and marketing campaigns.

Your Tasks

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

What You Bring

• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Diploma or equivalent preferred.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enables service excellence and operational efficiency. The team work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

Key Tasks

• Product Management subject expert
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Software Development cycle participation
• Deployment preparation and support
• Post program implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence direct/indirect team members including project/program work objectives, performance and management where required.
• Support business groups understanding, keeping them interested, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Work with a global, virtual team drawn from Operations, IT and other functions in support of the objectives.
• By fully supporting the program/domain manager, ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Input to the design and development of solutions that meet the programs and/or change requirements. This may include multiple work-streams and projects.
• Provide strong accountability of a specific business process area and the development road map to help achieve both tactical and strategic objectives.

Requirements

• Business Degree qualifications.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including equivalent BA experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• Experience across country and regional level with Global Experience preferred.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Well-developed analytical skills with related experience in the use of (preferred) structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques.
• Practical experience of business process analysis, mapping and implementing process change Demonstrable experience in the analysis, design and implementation of business and IT solutions
• Good facilitation skills
• Strong creative thinking and the ability to see the ‘bigger picture’
• Solid communication skills (written and verbal), presenting ideas clearly and effectively to business partners and other project team members.
• Understanding of processes and solutions in international shipment industry with strong business acumen
• Understanding of the principles of change management.
• Continuous improvement methodology experience
• Willing to travel as required

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enable Global Network Operations to achieve service excellence and operational efficiency.

Role Purpose

The role is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. You manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals.

You take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process.

Key Tasks

• Project Management
• Product Management
• Direct (and indirect) team management
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Input to Roadmaps, Portfolio Program Management & Prioritization
• Defining the Plan, Project Management & Prioritization
• Software Development cycle participation
• Deployment preparation and support
• Post project implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence, manage or motivate the direct/indirect team members including project work objectives, performance and management where required.
• Ensure business groups are supportive of identified changes, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Manage a global, virtual team drawn from Operations, IT and other in support of the project objectives.
• Ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Lead and manage the development of solutions that meet the project and/or change requirements. This may include multiple work-streams on a project.
• Take strong ownership of a specific business process area and the development road map to achieve both tactical and strategic objectives.
• Determine organization structure, roles and responsibility and performance targets for the programs.

Requirements

• Professional Project Management certification preferred. (e.g. PRINCE2).
• Business Degree OR equivalent experience.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including 2-3 years’ project/program management
• Exposure to Business process, analysis and testing.
• Experience in managing process and requirements development.
• Experience across country and regional level with Global Experience preferred.
• Good communication skills, presenting ideas clearly and effectively to business partners and other project team members.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Appetite to lead processes design on a global level.
• Develop a culture of quality, service excellence, flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

About the team

Asia Pacific Marketing is a key function within the DHL Supply Chain APAC Growth Team.

Our vision is to drive business growth with customer centric, insight driven and digitally enabled marketing solutions. Always looking for the sweet spot where customer need meets business aspiration, we aim to optimize experiences for customers and prospects across their entire journey with us.

We are offering one exceptional candidate the chance to work as our Assistant Manager, Marketing, Asia Pacific.

Within this role you will develop, lead and direct complex marketing campaigns from brief to execution. You will need to work closely with senior stakeholders across the business to understand their needs and influence their understanding of the role marketing can play in achieving success through the development of effective campaign plans, supported with clear, measurable objectives. You will be required to manage virtual delivery teams made up of global and regional marketers, comms professionals, product and sector experts, giving clear, decisive and thoughtful direction on individual projects and objectives.

Responsibility for the performance of your campaigns rests with you!

Responsibilities

Marketing campaigns

• Champion customer centric, insight driven, digitally enabled marketing
• In charge of designing and delivering regional marketing campaigns; working with stakeholders to define the brief, measurable marketing objectives, plans and deliverables
• Lead virtual teams of regional and local marketers and comms professionals for delivery
• Work with global and cross business unit marketers to leverage assets and align messaging
• Track progress against plan, budget and provide regular reports to key stakeholders
• Manage sector-specific marketing budget

Brand and content creation

• Educate colleagues on the global brand guidelines and processes
• Work with global content team and outsourced partners to ensure our content, assets and messages deliver against individual campaign briefs, as well as support global messaging requirements
• Create and update customer-facing content on our global asset repository
• Work with local and regional subject matter experts for thought leadership content to position DHL in media, industry publications, social and more

Sales partnership

• Promote the use of tools, resources and processes to support growth team efficiency
• Support customer satisfaction, retention and account growth through joint marketing initiatives
• Work with customer's marketing teams on co-branded press releases and marketing efforts

Events and Communications

• Oversee our involvement in industry events and DHL customer events – from assessing suitability of event, target audience, creating thought-leadership content to leads management
• Work with DHL Group corporate communications team to build profiles of key stakeholders in media
• Provide functional teams with guidance on key regional customer communications

Requirements

• 3 to 5 years of experience developing and delivering omni-channel marketing campaigns
• Excellent team player and motivator, prepared to lead from the front and to cheerlead
• Bachelor’s degree in marketing, public relations or related field preferred
• Proven event management experience
• Strong project management, organization and time management skills
• Excellent communication, influencing and negotiation skills
• Experience of working in a global, regional and country environments including virtual, cross-cultural teams will be a plus
• Establish clear, challenging and achievable objectives
• Align resources and the organization within own area of responsibility to achieve objectives
• Regularly review and communicate progress against objectives and adjust as needed
• Champions continuous improvement and innovation
• Adobe Creative Suite knowledge is a plus