Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year.
We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.
Rating Reviews
Rating is calculated based on
12
reviews and is evolving.
Pros: The work flexibility here is a major advantage for Web Engineers like myself. There's good support for hybrid arrangements in Manila, which truly helps manage personal commitments effectively. I've found the team to be very collaborative, offering plenty of chances to learn new skills in modern JavaScript frameworks and cloud platforms crucial for our ticketing operations. Management is generally understanding and promotes a positive environment for technical development within this global
Cons: Sometimes, during peak event on-sales, the workload for our Web Engineer team can get quite demanding, often requiring extra hours to ensure the smooth operation of the live event ticketing platform. Additionally, while leadership is supportive, the internal approval processes for implementing some new technical solutions can occasionally feel a bit slow, which can slightly impact project timelines. It's a minor point, common in large enterprise tech.
Advice to Management: Consider streamlining some of the internal approval processes for technical implementations to help accelerate project delivery and maintain developer momentum.
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Pros: I've really enjoyed my time as a Marketing Director at Ticketmaster. The company culture here in the National Capital Region, Philippines is genuinely collaborative. Everyone, from local teams to regional leadership, is supportive, which makes tackling large-scale event marketing campaigns much easier. There's a strong sense of teamwork, and I've learned so much about the Asia market for live events and ticketing. The focus on innovation in the entertainment industry keeps things exciting.
Cons: While the company culture is great, the workload for a Marketing Director, especially during peak event season or major ticketing launches, can be pretty intense. Sometimes, the approval processes for regional marketing initiatives can feel a bit slow due to the global nature of the company, which can occasionally impact local agility. Better streamlining here would be beneficial for the Asia market team.
Advice to Management: Keep fostering the strong collaborative spirit within the teams, especially for the Marketing Director roles in regions like Asia. Consider empowering regional leadership further to accelerate decision-making processes for local market initiatives, which could significantly boost agility and
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Pros: The best part about working here is definitely the team. My colleagues are generally helpful and we have a strong sense of camaraderie, especially during busy periods for live music and sports events. I've learned a lot about the ticketing industry and how to handle high-volume customer inquiries effectively, which is valuable experience.
Cons: The main challenge is managing workload during major event sales or when there are significant issues. Sometimes, shifts can extend beyond normal hours, impacting work-life balance, especially when dealing with international time zones. Communication can occasionally be inconsistent across departments, leading to minor delays.
Advice to Management: Consider implementing more proactive resource planning for peak event sale periods to better manage workload distribution and ensure consistent support coverage without overburdening the team.
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What's it like working in event operations at Ticketmaster in a major city?
Working in event operations at Ticketmaster in a large city means being on your feet, coordinating staff and troubleshooting issues for major concerts and sports games. It's fast-paced but rewarding to ensure thousands of fans have a great experience.
How reliable is Ticketmaster's payroll system for its employees in the live entertainment industry?
I worked at Ticketmaster for a couple of years in their corporate office, and payroll was always direct deposited on time. They use ADP for payroll processing, which is a pretty standard system for companies of Ticketmaster's size in the entertainment sector.
How is team collaboration like at Ticketmaster, especially for roles in the live entertainment industry in Los Angeles?
Collaboration at Ticketmaster, a large player in live events, really shines during major projects; I've seen diverse teams across various departments in our LA office effectively coordinate to meet tight deadlines.
Do I need to wear specific safety equipment, like steel-toed boots, for entry-level event staff roles at Ticketmaster venues in Chicago?
For the entry-level event staff roles I worked at a Ticketmaster venue in Chicago, steel-toed boots weren't required, but comfortable, closed-toe shoes were a must for long shifts on my feet. Always check the specific job posting for any required safety gear for venue operations.
What are the employee benefits like at Ticketmaster, especially for entry-level roles?
As a junior associate at Ticketmaster, I found their benefits package to be quite comprehensive, offering health insurance and a 401k match which was a great help.
What's it like working in the live events industry at a large company like Ticketmaster?
Working at Ticketmaster in the live entertainment sector, especially within their tech teams, offers a fast-paced environment. The scale of events we support is massive, making every day a new challenge.
What's the dress code like for customer service roles at Ticketmaster, especially for remote positions?
For remote customer service roles at Ticketmaster, the dress code is very relaxed – business casual is usually fine for video calls, but honestly, comfort is key when working from home. It's a large company in the live entertainment tech industry.
What's it like working in category management at Ticketmaster in the large ticketing industry?
My experience in category management at Ticketmaster, a major player in the large ticketing industry, has been very hands-on. I've been able to directly impact how we present and manage ticket categories for top events.
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