• Develop embedded firmware which run on Bosch products.
• The developed embedded firmware shall base on test requirement from customer, internal engineering and manufacturing.
• The embedded firmware shall be able to interact with manufacturing and engineering test system via physical interface such as Serial, Ethernet, and USB
• Work closely with embedded firmware team in Malaysia and Germany in order to achieve common product development goal.
• Assist global engineering team to perform HW-SW integration bring up during development phases.
• Assist global manufacturing sites in troubleshooting manufacturing related problems.
• Provide postproduction and failure analysis support.
• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary, develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure logs, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.

Job Summary

• Perform day-to-day general administration and clerical tasks.
• Preparing and updating Receiving / Shipping / Warehouse Documentation.
• Close loop to ensure all documentation activity are completed on timely manner.
• To maintain and upkeep documentation with proper filling/archiving.
• Maintain good housekeeping and 7S at work place.
• To cover/backup any team member on day to day tasks during the absence of other team members.
• Support audit or ad-hoc activity upon request
• Monitoring office supplies and reporting on stock levels.
• Liaise with external parties for external related matters.
• Support other duties, ad-hoc or/and special tasks assigned by the immediate superior from time to time.

Job Scope

• Customer Order Fulfillment.
• Shipping/Container arrangement to maximize plant revenue.
• Interact with cross-functional team within plant and Bosch – Customer Planning Team, Planners, PJM etc.
• Liaise with external parties for all plant shipment – Logistics Services Providers, Liners, etc

The position requires the candidate to operate laboratory analytical equipment, perform detailed analysis of samples and data, report out findings to stakeholders, and conduct routine equipment maintenance.  

Key Responsibilities

• Operate various analytical equipment according to established protocols and procedures.  
• Perform comprehensive analysis of samples
• Report out analytical results and findings 
• Conduct routine equipment maintenance and troubleshooting
• Prepare samples for analysis using appropriate techniques
• Record and analyze test results with accuracy and attention to detail
• Maintain laboratory cleanliness and housekeeping
• Follow all safety protocols

The Manager of People Manager Upskilling Programs will lead the learning experience design, implementation, and continuous improvement of manager development programs globally that build critical manager capabilities across WD (Western Digital.) This person will drive upskilling initiatives that enable first-line and mid-level managers to effectively lead self, lead teams, and execute business strategy while fostering a high-performance culture.  

In this role, you’ll collaborate with Human Resources and all of WD’s key business functional leaders, to ensure the People Manager Learning programs are engaging, inclusive, and aligned with organizational goals. 

Success in this role requires a balance of designing and executing impactful learning experiences that drive behavior change, operational excellence to scale programs, stakeholder engagement, and continuous improvement. 

Key Responsibilities 

Learning Program Strategy & Design 

• Design “in the flow of work life” learning experiences that fit with WD’s diverse audience needs and include Change Management and Resiliency thinking into all management programs 
• Develop comprehensive people manager training curriculum covering core competencies in alignment to WD’s desired business outcomes. Fundamental needs may be but aren’t limited to: shifting from doing the work to enabling and coaching others, delegation, prioritization and goal setting, giving and receiving feedback, recognizing quality performance, having difficult conversations that drive performance improvement and increase motivation, and managing a multi-generational workforce.  
• Create blended and scalable learning pathways and programs for new managers, experienced managers, and high-potential leaders that meet the needs and demands of our vast managerial audiences. 
• Align programs with WD's strategic priorities, overall leadership skills framework, cultural values, and business objectives. 
• Gather audience needs and feedback on current state and align to business outcomes and data insights to refine content and continuously evolve. 
• Pilot innovative learning technologies and development tools to create programs that have a measurable impact on changing behavior yet can quickly be created and delivered. 
• Willingness and flexibility to travel as needed 

Program Execution & Operations 

• Manage end-to-end program execution including scheduling, facilitator coordination, participant communications, and logistics – both virtual and in-person programs. 
• Deliver select training sessions; certify and manage internal/external facilitators and content developers. 
• Implement blended learning and change management approaches (virtual, in-person, self-paced, cohort-based community learning, spatial reinforcement techniques, and so on.) 
• Track program metrics: completion rates, satisfaction scores, behavior change, business impact 
• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

Stakeholder Partnership 

• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

Role:

1.1 Maintenance Technician - To support production on routing shift and performing preventive maintenance, repairs, troubleshooting on equipment & machinery and do method solving & problem on machines at production lines.

Job Scope:

2.1 Conduct basic Repair / troubleshoot machines problem at production line with assist from Technicians 2, 3 or 4.

2.2 Assists in the installation of new equipment and machines.

2.3 To create, execute & update Preventive Maintenance, Autonomous Maintenance for line equipment, machines, and jig/fixtures according to Master Schedule List per Standard defined.

2.4 To liaise with Maintenance Section or Engineer for maintenance plan and spare parts Availability/replacement/controlling.

2.5 Performs routine maintenance tasks, such as cleaning, lubricating, and replacing parts.

2.6 Documents work performed and preventive maintenance records.

2.7 To provide verbal & written communication on equipment downtime, improvement, and document it for future reference.

2.8 To ensure the design and the utilization of the machines & equipment are made according with all the Safety features / regulation.

2.9 To ensure 5s is being carried out at workplace and follow Safety Rules & Regulation during work being carried out.

2.10 To support Ad Hoc tasks assigned by direct superior and other technicians from time to time.

• Participate on IoT-enabled automation and integration projects for smart factory and industry 4.0 implementation.
• Learn on fundamentals of semiconductor processes and their application in real-world.
• Apply data analysis techniques to identify trends, optimize processes and improvements.
• Create reports and visualizations using software tools like Excel, JMP and Galaxy Examinator.
• Collaborate closely with engineers, gaining an understanding of entire workflow from design to execution.

• Gain practical exposure to semiconductor product and test engineering operations.
• Develop the ability to analyze production data to identify yield issues or abnormal test trends.
• Understand the workflow between product engineering, test engineering, and manufacturing teams.
• Participate in troubleshooting and improvement activities related to test programs and production performance.
• Build foundational technical knowledge relevant to careers in semiconductor manufacturing and test engineering.

We are actively advancing technological innovation in the semiconductor package assembly, with a focus on next generation packaging technologies such as PowerQFN, Flip-Chip, and SiP. In particular, the fields of AI, High Performance Computing (HPC), and Vertical Power Delivery (VPD) are rapidly increasing their demand for higher density, higher reliability, and high thermal dissipation package technologies.

This role offers the opportunity to work on cutting edge technologies such as power packages for AI/HPC, VPD, Server VR core/peripheral, and Accelerator/GPU markets and contribute to the development of packaging technologies that underpin innovations shaping society, including AI and next generation mobile computing.

Key Responsibilities:

• Design and develop package and interconnect methods for Renesas’s packaging needs in the areas of Power SiP/modules, flip-chip LGA, multi-chip module and power device packaging
• Work with OSAT/CM to develop, run DOEs to optimize processes and establish process specifications.
• Work with Product Groups and Reliability teams to qualify new packages and processes within required time frame.
• Ensure smooth transition into production by resolving all process integration issues, establishing production controls and monitors, and monitoring / resolving process issues.
• Develop and maintain technical expertise on advances and innovations in advanced leadframe, power SiP/modules, and flip chip interconnects.
• Address internal and external customer complaints working with peers of Marketing, Product groups, Quality and Operations organization to satisfy growth in businesses.

About the Role
We are looking for an Intern to play an active role in supporting our HR team. This position offers a valuable opportunity to contribute directly to ongoing projects and operational tasks, making a genuine impact on our goals. This role is perfect for a self-starter eager to apply academic knowledge in a professional setting.

Key Responsibilities:

International Assignment Management:

• Contract Preparation: Draft, review, and finalize expat employment contracts.
• Checklist Development & Management: Create, maintain, and manage comprehensive inbound and outbound checklists for international assignees, covering pre-assignment, during assignment, and repatriation phases (e.g., visa/immigration, relocation, housing, benefits, tax, payroll, cultural training).
• Document Compilation: Compile, organize, and submit all necessary documentation for visa applications, work permits, and other expat-related requirements, ensuring accuracy and timely submission.

• Ad-Hoc: i.e. Reporting: Prepare and present various reports related to international assignments, operational metrics, and project progress to management.

Operational Improvement & Documentation:

• Process Improvement: Identify, analyze, and propose improvements to existing operational processes within international assignments and other relevant HR/operations functions.
• Work Instruction Updates: Collaborate with stakeholders to update and create clear, concise work instructions and standard operating procedures (SOPs) for international assignment processes, ensuring they reflect current best practices and company policies.

• Support the development of a full-stack web application for capturing and viewing production lot test results.
• Build and enhance web pages/forms for entry, search, filtering, and basic visualization/reporting.
• Implement Python-based logic for data handling (validation, transformation, storage, retrieval).
• Design and maintain database structures (tables, relationships, indexes) to support lot/result traceability.

Key Responsibilities

• To monitor day to day operations at the aircraft and warehouse; prepare & update the daily operation report at the end of duty roster.
• To collectively Work with CTO to ensure the priority cargo are as followed for both export and import.
• Responsible for preparing the relevant documents i.e. AWB, Lot Label, Control Form etc for cargo acceptance process.
• Research customs requirements, and attach the necessary documentations during the declaration process
• Develop understanding on import/export laws while ensuring compliance with safety and regulatory requirements
• Liaise with officials in various agencies to ensure goods are cleared through customs / quarantine
• Help to coordinate for transportation, warehousing, storage etc. where necessary.

Requirements

• Diploma or Bachelor’s degree in Logistics, Supply Chain, Aviation Management, or a related field.
• 1–3 years of experience in air cargo operations or airline capacity management preferred.
• Strong interpersonal skills - ability to speak Bahasa Malaysia and English fluently
• Able to operate computer programmes such as microsoft office
• Working experience with standard data-entry softwares
• Meticulous with work - double checking for accuracy of data entry.
• Has experience engaging with Government Agencies
• Experience or knowledgeable in logistics

We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities    

Key Responsibilities

Business Engagement and Project Management

• Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
• Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
• Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval and sign-off sessions
• Support month end and quarter end activities     

Technical Expertise

• Identifies solutions to the development and technical team based on approved business and functional requirements.
• Verifies that the technical solution meets the business requirements.
• Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.
• Own and manage operational performance metrics, ensuring targets are clearly defined, tracked, and reported.
• Drive team alignment and accountability to consistently achieve agreed service and delivery metrics.

• Provide technical support to the series production to ensure manufacturing meeting safety, quality, cost, and delivery through manufacturing process compliance of direct labour and quality requirement of both direct and indirect material.
• Responsible for overall manufacturing process compliance from the safety, quality, cost and delivery aspect of direct labour, machine processes and of both direct and indirect material.
• Responsible to meet the manufacturing line direct productivity (DP) as the Key Performance indicator (KPI)
• Responsible to meet the manufacturing line internal defect cost (IDC), First Pass Yield (FPY) and line failure rates (FOR) as the key performance indicator (KPI).
• Specific tasks assigned by the superior as and when necessary.
• To lead, plan (or improve the current) and buy off production line layout, workplace/workstation layout, material flow planning, space, direct labor headcount and shift requirements.
• To perform big data analysis, review, improve process parameter and trouble shoot all OEE losses of the production lines, including debugging and providing disposition to all fall out rates from production processes or machine testing.
• To lead & perform continuous improvement to the process planning and industrial engineering for existing running products (Line balancing, VT study, improvement & updating).
• To review process control parameters, checklist and perform regular process and machine, capability study (CpK, CmK, GR&R) on related processes in the series production.
• To establish standardize work through time studies, MTM/UAS on process and implement ergonomics at workstation after SOP.
• To optimize line Balancing with the evaluated time studies.
• To review, maintain and revise manufacturing engineering documents: Work Instruction, Visual aids, Line balancing, FMEA for product and process concern after SOP.
• To lead, plan and introduce cost reduction activities through process, VT, and headcount improvement.
• To coordinate, root cause and report out all second source, RPP, component. qualification builds and 1st lot monitoring build (optical carrier new mold, lens new coating & etc)
• To train and guide Trainers, Supervisors and Direct Operators on manufacturing processes.
• To support Production in achieving the effectiveness/productivity, output, FOR and quality target.
• To troubleshoot process and quality related problems in production.
• To participate in all relevant audits, coordinate in providing and implementing corrective actions.
• To participate actively in BPS activity (LLD, QVSM, VSM / VSD), identify and lead the improvement projects.
• Prepare ISIR Evaluation/QZ samples tools.
• Participate and support in daily Point CIP.
• Coordinate rework activity for related product quality.
• To participate in all critical milestone process – involve B, C & D Sample Build of New Project.
• To Lead or Participate in PSS/8D for related product quality.
• Other tasks assigned by the superior as and when necessary.

Key Duties and Responsibilities

1. To plan and lead shift operation and Preventive maintenance activities toward achieving "Zero
Interruptions" for customers in utilities support.
2. To define and develop clear scope of work for facility corrective maintenance work and coordinate the rectification works with good planning and execution with build good working relation with production staff.
3. To participate in all improvement and cost saving programs, internal or external training to gain facility operation knowledge e.g. Energy saving program, benchmark, Predictive maintenance and expense reduction activities and Electrical Safety Program.
4. To participates in all improvement (CIP) and cost saving programs e.g. Benchmark and expense reduction activities.
5. To support department ISO and other certification audits for your respective area by keeping all audit relevant documents in tip top condition. To work closely with Safety Officer in ensuring safety work practice is enhanced in the company premises.
6. To prepare and submits monthly facility preventive maintenance reports and Keep all Preventive maintenance activity in schedule. 
7. To maintain system in good working condition by planning PM and CM program for respective shift operation and strictly follow Bosch guideline.
8. To define and develop clear scope of work for Corrective maintenance program.
9. To ensure all Preventive maintenance works are according to specification and statutory requirements and follow Bosch guideline, agreed by requestor, PM Master chart need to develop and get approval before starting any activities. Any other duties assigned by the Immediate Superior from time to time.
10. Comply to audit system without any noncompliance issue. Keep PM audit documents in tip top condition.

System Involved:
1. Electrical system Low Voltage
2. Chiller system
3. Air compressor system
4. PCW
5. Exhaust
6. Albany door
7. Split cond
8. AHU
9. ESD gate
10. Waste management Center
11. Domestic water system.
12. BMS
13. Fire life safety system.
14. Support IWO
15. Any other activity assign by superior

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Job Summary

Lead and oversee quality assurance activities, including non-conformance management, part containment, and disposition of discrepant materials through the Material Review Board (MRB) and eNCS system. Drive engineering change reviews, 8D investigations, and coordinate with cross-functional teams to resolve quality incidents and excursions. Champion continuous improvement by following through on corrective actions, participating in risk assessments (HIRADC, FMEA, FMEA, EIA, ROA), and supporting improvement initiatives. Accountable for departmental KPI performance, providing technical guidance and coaching to the team to achieve quality objectives. Responsible for quality planning, resource allocation, functional risk mitigation, and ensuring compliance with health and safety standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in Non-conformance issue part containment and disposition discussion, and execution during quality incident.
• Responsible for review and approval of discrepant lot disposition in eNCS. Hold authority to reject in the system if it does not meet release requirements.
• Lead Material Review Board (MRB) for Part Containment and Disposition.
• Responsible for Engineering Change Review, 8D Review, and coordination, interface with downstream as required, e.g., excursion-related, packaging feedback.
• Responsible for following up and following through on committed actions/evaluation lots for improvements.
• Participate in related risk assessment activities and improvement activities with relevant parties as applicable, e.g., HIRADC, EIA, ROA, FMEA, CI.
• Accountable for the assigned departmental KPI results and share with relevant parties.
• Provide technical guidance and coach the team towards the accomplishment of the KPI / objective.
• Responsible for planning the resources for the quality plan.
• Assist in ensuring the functional business risk (in the area of assigned responsibility) is adequately identified and mitigated at the best possible level.
• Responsible for the health and safety of the individual at the workplace.
• Support any other projects/tasks assigned by the supervisor.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Support continuous improvement and automation initiatives, productivity and quality excellence.

Key Responsibilities:

Test Manufacturing (Backend Operation) process improvements:

• Backend Process improvement (Standardization and automation)
• Product Yield improvement
• Product Quality improvement (Poka Yoke)
• Backend equipment and Productivity improvement
• New Equipment qualification and buyoff 
• Specs initiate, revise, and update in Agile system
• Support Internal Audit and Customer Audit
• RMA/ Customer Complain Investigation and Analysis
• New Packages BOM setup in Agile system
• Drive Automated processes to minimize human intervention error

Job Summary
• Industrialize Engineering Concept and coordinate Engineering Execution work packages from Implementation Release through Team Release phases.
• Design, develop, and organize testing/verification/validation of the product based on requirements.
• Execute tests, evaluate results against defined criteria, and deliver complete documentation and final reports using state-of-the-art test methods.
• The Execution Engineer leads project development and technical realization activities for new product development.
• The role ensures that product meets customer, regulatory, and technical requirements while complying with Bosch processes and the Product Innovation Framework (PIF).

Key Responsibilities
A. Product Design & Technical Development
• Develop, optimize, and maintain mechanical component designs (plastic/metal).
• Translate technical requirements into feasible design solutions.
• Create and update CAD drawings, 3D models, and engineering documents.
• Prepare and update Bill of Materials (BOM), including coordination of BOM changes with EIS.
• Conduct functional cost analysis for new and existing products.
• Implement engineering changes (EC) and ensure all drawings/documents remain current.
• Drive design improvements based on inputs from project stakeholders.
• Ensure adherence to PT and Bosch procedures, BES-PE principles, and PIF/TTM processes.
B. Product Testing & Validation
• Act as the technical representative for all testing-related matters during product development.
• Define, plan, and execute performance and functional tests during the product development.
• Serve as the first contact point for Project Manager, and Product Quality Engineer for test issues.
• Support Product Quality Engineer in curating the Product Test Plan.
• Approve test reports relevant to the project.
• Ensure regulatory, market-specific, and product-specific test requirements are understood and applied.
• Develop, update, and maintain test methods, procedures, and test devices.
• Coordinate with internal teams, suppliers, and support functions for test activities.
C. Cross-Functional & Project Support
• Collaborate with manufacturing teams and quality warranty teams on technical changes/improvements and BOM updates.
• Support special tasks or technical assignments at department/section level.
• Participate in project workshops (e.g., FMEA, problem solving) as required.

About the Role

Are you a highly organized and proactive individual looking to gain hands-on experience in a fast-paced HR environment? This role offers a unique opportunity to contribute to both daily operations and significant strategic projects. You will develop critical administrative skills while leading initiatives that directly impact our team's professional presence and engagement.

What You'll Do (Key Responsibilities):

• Operational Excellence: Efficiently manage core HR administrative functions, including processing leave requests, tracking time & attendance, and maintaining digital filing systems.
• Responsive Support: Provide timely and effective support for a variety of ad-hoc tasks as directed by the Team Lead, demonstrating adaptability and problem-solving skills.

What You'll Lead & Contribute To (Project Work):

• Digital Brand Management: Take ownership as the Project Lead for HRS-MY's LinkedIn page, developing content, optimizing engagement, and enhancing our professional online presence.
• Team Cohesion: Play a vital role in coordinating and executing team engagement activities, fostering a positive and collaborative work environment.
• Strategic Insights: Analyze HR data, identify trends, and prepare compelling presentations for our monthly department meetings, contributing to data-driven decision-making.
• Reflective Presentation: Culminate your experience by preparing and delivering a comprehensive final presentation detailing your internship journey, achievements, and key takeaways.

Role
1.1 Project support for cordless power tools as local component coordinator for battery packs and chargers.
1.2 Project manager for EXS-Pg components such as battery packs and charger developments.
1.3 Shiftability Coordinators for battery packs and chargers related issues.

Job Scope
2.1 Responsible for establishment and fulfillment of Project Management Plan or PIF.
2.2 Ensure time schedule, cost and quality are according to project requirements.
2.3 Review technical solutions, advice on solutions, empower and guide team members.
2.4 Define budget and MAE planning of projects (if required). Control project budgets.
2.4 Build-up know-how of cordless platform components such as battery packs and charger.
2.5 Apply processes according to valid PT and Bosch procedures published and approved.
2.6 To lead / support other EXS project managers / coordinator to resolve issues.
2.7 Always having Entrepreneurial mindset in executing daily routine task.
2.8 Process flow improvement.

• Database administration and operating of non-SAP Oracle databases worldwide
• First customer contact for database related topics at the WaferFab Penang
• Creating and implementing globally valid operating concepts and standards for the Oracle databases
• Stable operational of enterprise Oracle-Database Products inclusive customer advisory service regarding IT-strategy, Standard, Architecture, cost benefit analysis to requirements) and implementation of customer orders within of OCC (Oracle Competence Center)
• Participation in the on-call services
• Implementation and operation of "High availability" solutions
• Design analysis and performance tuning
• Release Management: new releases, upgrade planning and implementation
• Installation, administration, monitoring, backup/restores, system management and tuning of Oracle database products
• Application of the ITIL processes (e.g. incident-, problem-, change- Mgmt.) in the context of Oracle Database Product & Services tasks