We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities
Key Responsibilities
Business Engagement and Project Management
- Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
- Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
- Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval and sign-off sessions
- Support month end and quarter end activities
Technical Expertise
- Identifies solutions to the development and technical team based on approved business and functional requirements.
- Verifies that the technical solution meets the business requirements.
- Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.
- Own and manage operational performance metrics, ensuring targets are clearly defined, tracked, and reported.
- Drive team alignment and accountability to consistently achieve agreed service and delivery metrics.
