- Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

The Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.
• This role is to support Korea Market.

Broad Functions

Working within Supply Chain & Procurement, as part of the Sustainability Team, this role will provide support to deliver sustainability objectives across the end-to-end supply chain.

Responsible for Sustainability and Integrated Management System-related programs in the supply chain. 

Essential Duties & Responsibilities  

Initially focusing on activity in relation to the responsible sourcing management within supply chain ethical standards and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable supply chain practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

About GoTymeX

GoTymeX is the product, technology and data analytics hub of GoTyme Group. At GoTymeX, we're reimagining digital banking across emerging markets, across South Africa and Asia. Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that make a real difference in our customers' lives. Today, our products serve more than 22 million customers.

About the Credit Card Product

We are building a group-level credit card product — launching across the Philippines and South Africa — on a modern global stack. The analytical function at the heart of this programme has never existed before. We’re creating it now — and we’re looking for the person to build it from zero with us.

Where This Role Sits

You will report directly to the Director of Product, and work day-to-day alongside the Credit Card Product Owners, Engineers, Designers and Business Analysts. You will carry a dotted-line to the Head of Data & Analytics, giving you deep technical mentorship while remaining fully embedded in the product team. You will collaborate regularly with in-country data and credit risk analysts across the Philippines and South Africa.

Why Work with GoTymeX

• Innovation-driven environment: Work with the latest technologies including Serverless aspects of AWS Cloud, AI-augmented engineering, microservices, Java, and Python
• International and collaborative culture: Be part of a dynamic team that values collaboration, continuous learning, and personal growth
• Competitive benefits: Enjoy a comprehensive benefits package, opportunities for professional development (see below) • Learning and development: Access to technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth
• Impactful work: Contribute to projects that directly influence financial empowerment and access in emerging markets

About This Role:

The Senior Product Insights Analyst is the analytical engine of this team, owning the narrative behind every product decision. This isn’t a reporting role. It’s a product intelligence function. You’ll build the analytical foundation for our credit card business, identify what’s working and what isn’t, and tell us — with confidence — what to do about it.

Key Responsibilities

Product & Business Performance

• Own end-to-end performance analytics: activation, engagement, spend, repayment, and retention across all markets
• Track and interpret key KPIs — NPS, activation rates, digital adoption, unit economics (interchange, fee revenue, loyalty costs, ECL contribution) — and translate findings into clear product and commercial storylines
• Monitor portfolio health: revolve rates, payment behaviour, limit utilisation, and cohort evolution — with forward-looking commentary, not just snapshots
• Identify performance inflection points early and generate root-cause hypotheses — don’t wait to be asked

Funnel, Onboarding & Product Development Lifecycle Support

• Analyse the full acquisition and onboarding funnel — from application through activation and first spend — and size improvement opportunities
• Embed in sprint ceremonies and product rituals; define measurement frameworks for new features before they go live
• Provide pre-launch data readiness checks and post-launch performance reads for every release
• Support A/B testing and experiment design to evaluate product and go to market initiatives Insight Generation & Strategic Recommendations
• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme

Insight Generation & Strategic Recommendations

• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme
  

Technical Skills

• SQL: expert-level — complex queries, window functions, optimisation at scale
• Python / PySpark: proficient for data manipulation, statistical analysis, and automation
• BI / Visualisation: Databricks and Mixpanel (primary); Tableau or similar also acceptable
• Statistics: hypothesis testing, cohort analysis, and experimental design
• AI-augmented analytics: demonstrated daily use of AI tools to accelerate insight generation and automate workflows — this is an expectation, not a nice-to-have

Domain Experience

• 5+ years in data/analytics; financial services, fintech, or banking required
• Lending domain strongly preferred — credit card, BNPL, or personal loans. Terms like revolve rate, vintage analysis, and ECL contribution should be second nature, not new vocabulary
• Exposure to credit risk concepts (vintage analysis, ECL, delinquency) is a meaningful advantage
• Experience with customer lifecycle analytics: acquisition, activation, engagement, retention, and churn

Core Competencies

• End-to-end ownership: raw data to recommendation — accountable for whether it’s right
• Insight, not just analysis: “here’s what the data shows, here’s what I think it means, here’s what I’d do” — every time
• Speed: good-enough-fast beats perfect-and-late in a high-velocity build environment
• Proactivity: you spot the question before it’s asked and flag the signal before it becomes a problem
• Data literacy leadership: you raise the analytical bar of everyone around you — not just your own output

Preferred Qualifications

• Bachelor’s or Master’s in Mathematics, Statistics, Economics, Computer Science, or related quantitative field
• Experience in a multi-market or multi-country product environment
• Familiarity with Visa/Mastercard reporting tools or card management system platforms
• Background in high-growth startup or digital bank environments

Job Summary
1.1 Business Partner for Business unit and Value stream responsible for analyzing and monitoring
current, future, and strategic cost initiatives.
1.2 Specific activities may include: cost initiatives, forecasting, internal reporting, variance analysis,
modeling and other discretionary projects as directed by management.
1.3 Working as a member of the controlling team, this position primarily performs day-to-day finance
related activities designed to analyze and monitor the company’s cost initiatives and drive for results.

Job Scope
2.1 KPI tracking and analysis for plant by value stream and highlight opportunities and risks for
management attention.
2.2 On-time monthly reporting of plant KPI by value stream to manufacturing Department Heads and
quarterly to the Board.
2.3 Monitoring plant overheads by value stream and highlight significant deviation, ensure corrective
measures are specified and track that the measures are implemented.
2.4 Develop financial analysis tools to assist in management decision.
2.5 Costing of new products and guiding project managers on cost decisions
2.6 Checking inputs for new product calculations for reasonableness and collecting evidence for
documentation.
2.7 Tracking of new and transferred products‘ details and cost performance.
2.8 Maintenance of Costing/Accounting Data in SAP system.
2.9 Costing of new products in SAP system.
2.10 Transfer Price calculation, maintenance and communication.
2.11 Cost tracking and analysis of key products in the plant against provided target.
2.12 Ensure improvement activities on key products have been specified by respective departments and
track their implementation.
2.13 On-time monthly reporting of key products cost performance to manufacturing Department Heads
and quarterly to the Board.
2.14 Responsible for the forecast and product costing of new products during annual Business Plan.
2.15 Become a key user in SAP knowing necessary functionalities and advise/guide fellow associates.
2.16 Documentation of Working Instructions for existing and new tasks.
2.17 Undertake improvement activities/projects in the department.
2.18 Ad-hoc support related to finance and controlling topics.

The Payroll Analyst is responsible for managing all aspects of payroll processing to ensure employees are paid accurately and on time, for assigned markets. This role supports end‑to‑end payroll operations, partners closely with HR, Finance, and external payroll vendors, and ensures employees receive a seamless payroll experience. The ideal candidate is detail‑oriented, analytical, and committed to maintaining high standards of data integrity and confidentiality. 

Key responsibilities:

• Managing end-to-end payroll operations for Malaysia, across both GfK and NIQ entities.  
• Partner with the external payroll provider, ensuring monthly payroll data is provided accurately and on time.  
• Liaise with payroll vendor to ensure consistent, timely and accurate application and compliance with all applicable laws and regulations and company’s policies and practices. 
• Ensure payroll report is correct and execute salary payout via bank transfer. 
• Administration related to the establishment and termination of employment. 
• To keep up-to-date payroll records in the HR shared point. 
• First point of contact for payroll and admin matters, escalating to MHR and HRBP where necessary.  
• Assist in the daily running of the department providing information and dealing with enquiries  
• Support and administer Payroll Management and includes all task related to payroll process, validations and report generations. 
• Liaising with Government agencies and Statutory bodies to ensure compliance with regulations. 
• Prepare and submit required reports and payments to relevant authorities in a timely manner. 
• Maintain employee confidence and protect payroll operations by keeping information confidential. 
• To handle all other ad hoc payroll related matters as and when required. 
• Raise invoices and purchase orders (PO) using Ariba, ensuring accuracy and compliance with internal procurement policies. 
• Collaborate with finance and procurement teams to resolve discrepancies and ensure smooth processing of transactions. 
• Coordinate with multiple vendors to collect, validate, and consolidate payroll-related information.  
• Perform post-payroll reporting to Finance, ensuring accuracy and completeness of data.  
• Address and resolve any queries raised by Finance or other stakeholders promptly. 
• Manage and resolve Workday help tickets related to payroll 
• Manage Workday payroll data and ensure accurate information flows to vendor systems via integration. 
• Monitor integration processes and resolve integration failures by coordinating with the EIT team. 
• Ensure timely closure of tickets and collaborate with HR and IT teams for escalations when necessary. 

Responsible for B2B integration system and implementing EDI onboard (Electronic Data Interchange). Ensuring smooth and success onboard adoption and continuous engagement with trading partners. This role works closely with internal and external stakeholders to coordinate onboarding activities. Understanding of EDI concept and working knowledge with RossetaNet and other exchange method standards to enable seamless data exchange between the organization and trading partners.

Key Responsibilities:

• Support and communicate with IT, Business and External Partners.
• Coordinate end-to-end onboarding process for new B2B trading partners.
• Prepare and validate onboarding documentation and required system setup.
• Work together with business to conduct onboarding sessions, communication for technical and business B2B specification. Including partner testing.
• Strong problem-solving and decision-making skills to interpret and or analyse especially during interface testing.
• Robust analytical skills to review and interpret business documents (FDS and FUT).
• Handle SAP IDOC mapping, Partner profile and output condition conversion configuration and interfaces testing.

As a Senior Marketing Data Analyst, you will leverage your expertise to directly impact the marketing strategy and growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work as an embedded thought partner with senior marketing stakeholders to influence strategy and marketing tactics, mentor junior analysts, and leverage AI to build the future of marketing analytics. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Strategic Marketing Analysis: Design and execute robust analytical methodologies ranging from A/B tests/geo testing/holdouts to MMM modeling in order to measure incremental ROI and make actionable recommendations regarding marketing spend optimization and tactical execution of marketing initiatives
• Stakeholder Engagement & Influence: Collaborate closely with senior marketing partners to understand strategic objectives, recommend analytics solutions, negotiate priorities, and present insights effectively.
• Advanced Data Modeling & Measurement: Define measurement frameworks and metric definitions for key marketing initiatives; Lead the development of complex SQL models to implement as well as transform massive datasets into actionable insights using tools like BigQuery and dbt.
• Strategic Reporting & Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders. 
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• AI-Driven Analytics & Automation: Identify, design, and implement AI-powered solutions that transform how marketing analytics operates — including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst workflows into scalable AI tools. Act as a driver of AI adoption within the team, setting standards and upskilling junior analysts.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

Get to Know the Team

The Integrity team is dedicated to safeguarding all Grab users. We ensure user safety, prevent fraud, and help the Grab ecosystem achieve regulatory compliance. This team involves itself in the entire data lifecycle, from analyzing user behavior to developing detection and prevention modules across user onboarding and transaction journeys.

Get to Know the Role

Reporting to an Analytics Manager in the Integrity team, you will implement controls that protect Grab's ecosystem. You will assist with deep-dive analysis on user behaviors, product funnels, and transaction patterns to help identify potential risks and new fraud typologies. Your analytical support will contribute to the design of risk detection strategies, optimization of AI/Machine Learning models, and implementation of crucial risk controls to safeguard a diverse user base.

You will base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Assist in measuring and analyzing key risk metrics, such as fraud loss, business/product performance, and the performance/effectiveness of existing risk controls across Grab business verticals.
• Support the identification of new fraud and risk patterns by extracting and visualizing data, contributing to the development of data-driven rules and strategies.
• Perform statistical analyses to improve risk detection systems and ensure data integrity.
• Contribute to reporting and data visibility efforts by preparing datasets and dashboards to empower stakeholders (Product, Engineering, Risk Operations) with insights on key risk metrics and evolving attack patterns.
• Support data extractions and preparations required for internal audits and compliance assessments.
• Help design and analyze experiments to determine the effectiveness of new or existing risk controls within the platforms.

We're looking for a detail-oriented and proactive **Analyst 2 Import & Export** to join our team in Simpang Ampat. In this critical role, The Logistics Analyst II is responsible for managing inbound freight operations and trade compliance activities for an export‑oriented manufacturing site operating under the Licensed Manufacturing Warehouse (LMW) scheme. This role plays a critical part in ensuring Customs compliance, smooth inbound material flow, and license sustainability, while actively driving process automation, digitization, and cross‑functional stakeholder engagement.

You will work collaboratively with internal departments, customs authorities, and logistics partners to minimize delays, mitigate risks, and maintain adherence to all applicable international trade laws and regulations. This position is essential to our organization's supply chain excellence and operational success.

• Key Responsibilities

  1. License & LMW Management

• Manage license‑related activities, including applying for and maintaining Value‑Added (VA) approvals for SDSM finished goods return products.
• Compile, maintain, and ensure the accuracy of the SDSM machinery inventory report  (Lampiran F) in support of LMW and audit requirements.
• Oversee the Licensed Manufacturing Warehouse (LMW) exemption process for:
  • Machinery and equipment (A1)
  • Raw materials (A2)
  • Finished goods (A3)
    ensuring compliance with approved scope and operational efficiency.
• Coordinate annual LMW license renewals, supporting documentation preparation, submission, clarification, and Customs audit activities.

• 2. Trade & Regulatory Compliance

• Prepare and submit MITI and SIRIM permits for special or regulated inbound import shipments.
• Apply for ad‑hoc inbound licenses for materials not covered under existing import exemption approvals.
• Ensure all customs and regulatory submissions are accurate, complete, and compliant, minimizing clearance delays and compliance risk.

• 3. Customs Authorization & Shipment Control

• Provide formal “greenlight” approval via email to shippers once Customs approval is obtained, either through newly approved applications or existing Lampiran approvals.

• 4. Inbound Logistics & Operational Support

• Manage end‑to‑end inbound shipment coordination, including documentation review, Customs clearance alignment, and exception handling.
• Provide ad‑hoc exemptions and operational support to appointed couriers (e.g., UPS), in accordance with approved regulatory frameworks.
• Coordinate closely with freight forwarders, customs brokers, and logistics service providers (LSPs) to ensure compliant and timely material flow.

• 5. Stakeholder & Customer Service Management

• Act as a primary point of contact for internal shipment requestors, ensuring all required shipment details and documentation are obtained upfront.
• Coordinate with internal buyers, planners, and operations teams to align shipment readiness, priorities, and timelines.
• Proactively communicate shipment status, issues, and resolution plans to internal and external stakeholders.

• 6. ISO, Governance & Continuous Improvement

• Serve as the Logistics Department ISO Coordinator, ensuring logistics processes align with ISO requirements and internal control standards.
• Support internal and external audits by preparing documentation, coordinating responses, and tracking corrective actions.
• Demonstrate a strong automation and digitization mindset, identifying opportunities to reduce manual processes, improve data accuracy, and enhance reporting.
• Contribute to continuous improvement initiatives focused on compliance sustainability, efficiency, and operational excellence.
•  
• Ensure inbound shipments are released strictly in accordance with approved licenses, exemptions, and regulatory conditions.
• Prepare reports and presentations on trade analytics and operational metrics for management and stakeholders
• Maintain accurate and organized trade-related databases and documentation in compliance with regulatory requirements
• Support the development and implementation of trade operational strategies aligned with organizational goals

The Analyst 1 (Inventory Control) is responsible for ensuring inventory accuracy, integrity, and flow efficiency through data-driven analysis, system enablement, and process optimization. This role contributes from day one by strengthening inventory visibility, identifying discrepancies, and supporting operational decision-making. The Analyst also plays a key role in advancing inventory management from manual tracking to automated, system-driven, and intelligent control environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyze inventory data to identify discrepancies, trends, and improvement opportunities.
• Maintain high levels of inventory accuracy and data integrity across systems (WMS/ERP/MES).
• Monitor inventory movements (receipts, storage, kitting, issuance) and highlight risks such as shortages, excess, or misalignment.
• Support cycle count processes, variance analysis, and root cause identification.
• Ensure proper tracking and control of non-conforming inventory (e.g., MRB, damaged, expired).
• Enable real-time inventory visibility through dashboards and system tools.
• Identify and implement improvements to reduce manual tracking and improve system reliance.
• Support automation and digitalization initiatives (e.g., system enhancements, data integration, workflow automation).
• Apply structured problem-solving using data to eliminate recurring inventory issues.
• Collaborate with Operations, Planning, Procurement, Finance, QA, and IT to resolve inventory-related issues.
• Maintain process standards, SOPs, and system data structures to ensure consistency and audit readiness.
• Take ownership of assigned inventory processes and drive continuous improvement.
• Uphold EHS/ESD/5S standards in all activities.
• Validate and maintain inventory master data and transaction accuracy in WMS/ERP systems.
• Investigate transaction failures or data inconsistencies and coordinate resolution with relevant teams.
• Support inventory reconciliation activities and ensure timely closure of discrepancies.
• Monitor key inventory parameters (e.g., stock levels, aging, excess, shortages) and escalate risks.
• Contribute to process improvements that enhance inventory control and reduce operational inefficiencies.
• Participate in digital initiatives such as system upgrades, automation projects, and data workflow improvements.
• Assist in developing data models, dashboards, or tools that improve inventory control and decision-making.
• Continuously improve data quality, process flow, and system utilization.
• Support audit and compliance activities (ISO/internal/external) related to inventory control.
• Handle assigned operational tasks and cross-functional requests in a timely and structured manner.

KEY PERFORMANCE INDICATORS:

• Inventory Accuracy ≥ 99%
• Cycle Count Accuracy and Closure Timeliness
• Data Integrity Across Systems (WMS/ERP/MES consistency)
• Inventory Health: Reduction in excess, aging, and stock discrepancies
• Process Efficiency: Reduction in manual interventions or reconciliation effort
• Digital Contribution: Implementation of automation, dashboards, or system improvements
• Issue Resolution Effectiveness: Timely identification and closure of inventory gaps
• Audit Compliance Rate: 100% without findings

What Success Looks Like (First 6–12 Months):

• Maintains high inventory accuracy and data integrity across systems
• Identifies and resolves inventory discrepancies proactively
• Contributes to measurable improvements in inventory health and control
• Implements at least one digital or process improvement initiative
• Demonstrates ownership of an inventory process area

• Develops, implements, and maintains technical quality assurance and control systems and activities.
• Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
• Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
• Assists construction support areas in gathering and analyzing data.
• Demonstrable experience in the managing of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred.
• Implement construction quality management in construction activities.
• Collaborate with core team to perform the audits to validate and confirm Contractors’ QA/QC (Quality Assurance and Quality Control) activities.
• Focal Point for specific discipline, excellent familiarity with the project scope and drawings.
• Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC.
• Review and follow up the Contractors’ Quality records.
• Issues and tracks NCR (Non-Conformance Record) items till closure.
• Supports and coordinates Mock-ups.
• Escalation path for relevant Lead Project Manager.
• Performs incremental checks to validate and confirm Contractors’ installations.
• Attend mutual QC walk down with Owners.
• Supports Design Verification (DV) Process and start-up and commissioning quality issues.
• Root cause analysis and problem-solving program. Tracking defect rectification and closure in time.
• Perform Quality training for Subcontractors.
• Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery.

About Renesas Centralized Quoting Team

Centralized Quoting Team is one of team for Sales Operations organization who responsible for pricing governance, quote execution, and cross-functional coordination to ensure compliant, consistent, and timely quotations. The team is also acting as the operational bridge between Sales, Product Groups, Finance, and Systems.

Internship Opportunity

Kick-start your career with hands-on experience in a dynamic and collaborative team! As a Centralized Quoting Intern, you will gain end-to-end exposure to how commercial and pricing decisions are supported behind the scenes, while working closely with cross-functional teams across the organization.

Throughout your internship, you will support real business operations and contribute to meaningful work in areas such as data accuracy, pricing and process governance, reporting, and cross-team collaboration—building a strong foundation in sales operations and business analytics.

You’ll develop practical skills and industry knowledge, including:

• ·Fundamentals of pricing processes
• ·Fundamentals of quoting processes
• ·Data analysis and reporting

• Develop MEP project plans aligned with overall goals and timelines.
• Lead multidisciplinary teams to meet project milestones.
• Oversee MEP design development and ensure compliance with standards.
• Provide expert guidance on mechanical, electrical, and plumbing systems.
• Ensure integration of MEP with CSA systems.
• Enforce quality assurance through audits and reviews.
• Manage design changes and assess project impacts.
• Identify and mitigate MEP-related risks.
• Act as main contact for MEP coordination and communication.
• Plan and implement commissioning for all MEP systems.
• Train client teams on MEP system operation and maintenance.
• Ensure smooth final handover of fully operational MEP systems.

In this role, you will become part of the Performance Excellence Pillar. The role is intended to work on Quality escape, RCA, KPI, and strategic prediction by analyzing data countries/clusters. You will have the opportunity to lead continuous improvement projects, according to the requirements, and deliver the expected business impacts. You will be working closely with Process Engineers, BAU Leads, Transformation on compliance-related initiatives and local projects.

• Analyze and identify areas for improvement in BAU (Business as Usual) processes and drive convergence of processes and tools
• Identify and implement solutions that translate into standardization and process efficiency while balancing local BAU needs
• Evaluate, develop, and implement policies and procedures, mapping business processes, capturing and sharing best practices between the respective countries and regions
• Facilitate and organize improvement and problem-solving workshops, brainstorming with stream members
• Work with metrics and data to identify improvement opportunities, delivering data-driven analysis and business cases
• Cooperate with Global Enablement, Governance, Process Owners, and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded.
• Utilize the AI concept to streamline the process to gain the operation efficient.

• Responsible in assisting Laboratory Technical & Compliance Manager on day-to-day laboratory operation for assigned section towards direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirement
• Assist Technical Advisor /Technical Specialist on the new method development as per business need.
• Respond to queries raise by customer / business / customer support team within agreed timeframe, with minimal supervision from Technical Advisor/ Specialist
• Collaborate with Operation team on investigation and deliver the outcome of investigation professionally to the party who raise the queries within agreed timeframe
• Periodically review, enhance and update of Working Instruction and Standard Operating Procedures when needed
• Working towards enhancement of existing lab process/methodology for lab efficiency improvement
• Work with laboratory operation team on root-cause investigation of all non-conformities and/or customer complaints with proposal of appropriate corrective and preventive actions to address the issue promptly.
• Provide technical training to laboratory personnel to ensure the laboratory competency and conduct refreshment training when needed.
• Insight into new technologies and initiative for enhancement
• Assist to ensure Good Housekeeping and Good Laboratory practice in the laboratory.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Operations Analyst at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

• Develop, implement, and maintain comprehensive HSE programs and policies tailored to high voltage substation construction activities.
• Ensure project is in compliance with relevant local and national health, safety, and environmental regulations, as well as the company standards and policies.
• To provide the best practice HSE solution on day-to-day monitor and report to maintain high HSE standards in the field.
• Conduct regular risk assessments and job hazard analyses to identify potential hazards and implement appropriate control measures.
• Conduct regular site inspections and audits to monitor compliance with HSE standards. Identify areas for improvement and implement corrective actions.
• to monitor and review the implementation of HSE standard at the high voltage substation construction site.
• Ensuring project meeting that we chair starts with a Health & Safety moment which we initiate through our dedicated Health, Safety, Wellbeing App
• Ensuring all employees, contractors, subcontractors and vendors on site have a requisite level of compliant safety training resulting in them having knowledge of high degree of hazard awareness.
• Adopting a collaborative approach to health and safety across the entire project team promoting safety accountability at all levels, including from the client and owner.
• Setting a zero-tolerance health and safety culture.
• Adopting health and safety assurance process emphasizes leading indicators, which are effective in the developing mitigations to risks on the project site
• Proactively undertaking site supervision of works activities to address safety concerns or identified risk activities.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

• Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
• Develop and maintain dashboards and reports to provide clear performance visibility
• Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

• Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
• Provide insights to improve service quality, operational efficiency, and customer satisfaction

• Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

• Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
• Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
• Recommend enhancements to processes and system workflows

4. AI & Automation Support

• Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
• Identify opportunities to reduce manual workload through automation•
• Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

• Work closely with CX, Product, and Technology teams to support business initiatives
• Assist with ad hoc data analysis and reporting requests as required

Requirements

• Diploma or Degree in Data Analytics, Business, IT, or related fields
• 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
• Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
• Basic knowledge of SQL is preferred
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Strong analytical thinking, problem-solving, and communication skills

The Team:

Group Treasury is responsible for funding the group through bank debt, commercial paper and issuing bonds and for making cash available to the group, where and when it is needed. That responsibility also includes risk management activities like foreign exchange, interest rate and related external counterparty risk management. The team consists of 8 treasury professionals. We manage the daily front and back-office treasury processes, as well as the associated accounting, reporting and systems maintenance.

The Role:

Reporting to the Treasury Transformation and Project Manager, the Treasury Systems Analyst has responsibility for the maintenance and development of treasury systems and automated processes.

The key responsibilities in this role are as follows:

System maintenance

• Accountable for the integrity of the Treasury Systems
• Control and supervise the ongoing maintenance of treasury systems.
• Maintain the system scheduler that manages automated traffic of interfaces and reports and monitor interfaces into Finastra, 360T (the FX and MMF trading platform) and Oracle, taking remedial action if needed
• Maintain static data in the Treasury Management System and electronic banking systems
• Provide oversight and direction to Experian ITS for resolving system issues and planning and executing system maintenance
• Ensure that the Change Request process is adhered to in all environments
• Perform a quarterly access review on all systems used by Group Treasury
• Analyse system(s) performance and output
• Liaise with Global Technology Services to monitor backup and recovery procedures
• Maintain relationship with the Treasury Management System software supplier (FIS)
• Support the systems audit processes with both external and internal auditors

System Development

• Investigate and prioritise the rollout of new system(s) functionality
• Support and manage upgrades and hotfixes to the Treasury Management System
• Keep informed on system and solution developments in the market and advise on how they could enhance the current treasury systems infrastructure
• Assist the user community in preparation of User Acceptance Test scripts for any new functionality

Process Improvement

• Benchmark existing treasury practices with industry best practices and recommend areas for development
• Deliver treasury transformation objectives
• Review and/or develop automation and digital tools to best enhance Group treasury processes
• Enhance workflow automation for process optimisation and proactively identify opportunities for further automation.

• Project documentation and project filing to all online sharing and offline platforms as per required
• Ensuring that the files in the onboarding pack and online sharing platforms are up to date
• Collation for certificate of insurance and submission to project compliance coordinator
• To prepare formal project progress and other reports includes but not limited to weekly progress report, master schedule, risk register and audit documentation tracker
• Supports in the preparation of the project execution plan
• Liaise closely with the local project managers to obtain the information that is required
• Ensure that the local project managers are aligned and accountable with the reporting information
• To attend meetings and draft minutes
• Support in the update of the program tracker and ensure that or data quality validation errors are resolved
• Support in ensuring the relevant scores for the project key performance indicators are being achieved
• Support the physical closure process of the projects
• Liaise with project compliance coordinator to ensure all compliance documents are provided for project closure

Development Analyst is part of the APAC R&D Department and supports product development and adaptation activities across regional and global projects. This entry-level role provides exposure to core R&D processes, including specification creation, sensory testing, trials, and basic project execution, under the guidance of a team lead or manager.

This role collaborates with cross-functional partners within R&D, including Product Development, Packaging, Regulatory, Food Safety & Quality, and Innovation Technology, and works with regional and global stakeholders as required. The Development Analyst takes a hands-on approach to support trials, tastings, and data collection, contributing to projects that support future portfolio growth.

• Represents R&D in simple Adapt for Excellence projects.
• Lead simple adaptation products under guidance of the team lead or manger within a defined scope, budget and timeline.
• Create, update maintain specifications in line with internal standards and regulatory requirements.
• Execute sensory tests, including sample preparation, test setup, data collection, and basic analysis.
• Support R&D sensory testing
• Support laboratory, pilot plant, and factory trials through hands-on participation, coordination, and documentation.
• Contribute to complex regional or global projects as a project team member.
• Collaborate with cross-functional teams including Product Development, Packaging, Regulatory, Food Safety & Quality, and Innovation Technology.
• Maintain accurate project documentation, trial reports, and sensory records in accordance with R&D and quality systems
• Responsible for operating / maintaining simple equipment and facilities. Assuring good manufacturing practices with respect to maintenance and hygiene.
• Support and learn Specialist tasks as appropriate including (but not limited to): defining and leading pilot/plant trials, collecting experimental data, writing technical reports, developing prototypes, completing sensory, chemical, physical and analytical assessments of product, defining pack functional spec and selecting materials, completing physical lab testing and requesting/arranging external testing, writing technical reports.
• Adopts and follows all JDE technical systems and processes
• Write & perform standard operating procedures (SOP’s) and suggest adjustment of standardized methods for particular products and/or problems.
• Communicate project progress, findings, and conclusions to stakeholders to ensure awareness and timely actions, with guidance from the team lead or manager.
• Other tasks/duties as assigned by Team Lead/ Manager