- Responsible in assisting Laboratory Technical & Compliance Manager on day-to-day laboratory operation for assigned section towards direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirement
- Assist Technical Advisor /Technical Specialist on the new method development as per business need.
- Respond to queries raise by customer / business / customer support team within agreed timeframe, with minimal supervision from Technical Advisor/ Specialist
- Collaborate with Operation team on investigation and deliver the outcome of investigation professionally to the party who raise the queries within agreed timeframe
- Periodically review, enhance and update of Working Instruction and Standard Operating Procedures when needed
- Working towards enhancement of existing lab process/methodology for lab efficiency improvement
- Work with laboratory operation team on root-cause investigation of all non-conformities and/or customer complaints with proposal of appropriate corrective and preventive actions to address the issue promptly.
- Provide technical training to laboratory personnel to ensure the laboratory competency and conduct refreshment training when needed.
- Insight into new technologies and initiative for enhancement
- Assist to ensure Good Housekeeping and Good Laboratory practice in the laboratory.
- Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
- Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
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