Total 122 Service Consultant job vacancies in Kuala Lumpur

職位描述：

· 為內部和外部受眾開發和實施產品培訓材料和計劃（離線/線上）

· 向我們的受眾提供有關營養、健康和我們產品的專家建議和諮詢。

· 協助準備產品保健功能簡介的行銷資料。

· 用於行銷用途的產品編寫句柄

· 積極參與公司行銷活動、活動、路演和計畫。

· 能夠透過衛生部辦理馬來西亞產品註冊。

要求：

· 營養與飲食學/生物醫學/食品科學學士學位

· 畢業生具有 2-3 年類似職位的經驗，最好是在營養保健品或保健品行業。

· 優秀的溝通與人際溝通能力

· 較強的分析與解決問題的能力

· 能夠獨立工作和團隊合作

· 願意根據需要出差。

· 必須擁有自己的交通工具。

· 精通英語、印尼語和普通話（口語和寫作）

· 中英文文案寫作能力

· 積極的工作態度和良好的學習精神

· 能夠立即或在短時間內開始工作是一個額外的優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Responsibilities

• Find clients and foster long-term relationships
• Understand client requirements
• Employ recruiting methods to attract candidates (e.g. job advertising)
• Evaluate resumes and applications
• Source candidates using databases, social media etc.
• Assume responsibility of pre-interview screening.
• Match the most suitable candidates to different positions.
• Create relationships with job seekers and provide advice.

Requirements and skills

• Proven experience as recruitment consultant, HR consultant or similar position
• Understanding of sourcing and recruiting techniques
• Sales/Customer service skills
• Outstanding communication ability
• Confident and pleasant personality
• Well-organized
• Ability to work with targets
• Sound judgement
• Diploma or BSc/BA in HR, marketing or other field.
• Job Type: Full-time

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
• At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

職責

• 尋找客戶並建立長期關係
• 了解客戶需求
• 採用招募方法來吸引候選人（例如招聘廣告）
• 評估履歷和申請
• 使用資料庫、社群媒體等尋找候選人。
• 承擔面試前篩選的責任。
• 將最合適的候選人配對到不同的職位。
• 與求職者建立關係並提供建議。

要求和技能

• 具備擔任招募顧問、人力資源顧問或類似職位的豐富經驗
• 了解採購和招募技術
• 銷售/客戶服務技能
• 傑出的溝通能力
• 自信開朗的性格
• 組織良好
• 與目標合作的能力
• 正確的判斷
• 人力資源、行銷或其他領域的文憑或理學學士/文學士。
• 工作類型：全職

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊，擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度，我們邀請您申請這個令人興奮的機會。

角色和職責：

• 與專案團隊合作進行行銷滲透活動，從行銷活動中產生銷售線索，並追蹤所有行銷銷售線索，以幫助實現培訓收入。
• 支援行銷團隊創建有效的滲透活動，並針對不同的客戶角色調整行銷訊息。
• 分析客戶的需求和體驗，並向專案團隊提供回饋，以提高專案對客戶的價值。
• 更新 CRM 中的聯絡人、潛在客戶和機會等客戶訊息，並將公司潛在客戶指派給客戶經理以進行後續操作。
• 全面、持續地了解產品、計劃和促銷策略，並向客戶傳達準確且相關的訊息。
• 支持外部合作夥伴為培訓計畫提供及時、準確的資訊。
• 管理培訓收入績效，提供活動成果的定期報告和更新，並就活動增強提供建議；分析、討論並獲取行銷團隊的回饋以進行改進。

要求：

• 最低文憑或學位（商業相關優先）
• 至少1年銷售或客戶服務相關行業工作經驗
• 以客戶為導向，具有強大的商業頭腦和銷售驅動力
• 高度分析、優秀的溝通和人際交往能力
• 強大的利害關係人參與能力
• 工作認真負責，有獨立工作能力

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 醫療保險

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Description

• Develop and execute internal audit reviews in alignment with the approved annual audit plan, evaluating the efficacy and efficiency of internal controls, governance, and risk management procedures.
• Independently manage audit planning and fieldwork, maintaining comprehensive audit work papers to substantiate findings and conclusions.
• Compile audit reports and formulate actionable recommendations aimed at resolving identified issues at their root cause or enhancing operational effectiveness.
• Track and oversee the implementation of agreed-upon improvement plans to ensure timely execution.
• Participate in the Company's J-SOX assessment process and contribute to various ad-hoc projects as necessary.

Requirement

• Possession of a Bachelor's Degree or professional qualification in relevant fields such as auditing, banking, accounting, finance, or commerce.
• A minimum of 4 years of experience in internal auditing, preferably with prior exposure in banking, financial services, insurance, or Takaful Industry.
• Exposure and familiarity with ISO Management Systems (ISO9001, ISO14001, ISO27001, and ISO037001) and Japanese Sarbanes-Oxley (J-SOX) would be advantageous.
• Proficiency in English, coupled with strong report writing and communication skills.
• A collaborative team player with a high level of integrity, initiative, and strong interpersonal and analytical abilities.
• Capability to work independently with minimal supervision.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Personal development opportunities

Job Descriptions:

• We are looking for a passionate Sales Consultant to join our Sales team.
• The Sales Consultant's responsibilities include generating leads, making sales calls and meeting monthly sales targets.
• To be successful as a Sales Consultant you should be an inspired self-starter and able to drive sales growth.
• Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales.

Sales Consultant Responsibilities:

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Building and maintaining a CRM database.
• Meeting monthly sales targets.
• Participating in weekly sales team meetings / road shows & etc.

Sales Consultant Requirements:

• Min SPM or higher, Diploma in any related field.
• Min 1 year of automotive sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Good negotiation and problem-solving skills.

MEDICAL BENEFIT

COMPANY TRIP 

ANNUAL BONUS 

CARRER ADVANCEMENT 

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Responsibilities:

• Work with HR team, Business Heads and staffs on the execution of PMS workflow and procedures. 
• To be responsible on the roll-out of PMS end-to-end process (inclusive of Performance Plan, Mid-Year Review and Final Assessment). 
• Manage all staff enquiries that related to PMS and troubleshooting. 
• To work with HR Team and Business Unit for generating HR dashboard, performance management metrics and data analysis reports and oversee data integrity associated with PMS. 
• Maintain SOP and manual, familiar with Standard Operation Procedure of HR and provide recommendation and improvement to enhance the PMS process. 
• To conduct briefing related to PMS matters and assigned trainings for Talent Development. 
• To coordinate/ facilitate the Talent Development initiatives like internal/ external trainings, roll out survey, staff communication & etc.
• To support in all Talent Management related activities as and when required. 

Job Requirement :

• Degree/ Diploma in Human Resource Management / Business Administration or other relevant courses.
• At least 3 years of working experiences in Human Resource Management Experience in handling Performance Management System / Payroll/ HR Services will be an added advantage. 
• Well versed in PMS system / other PMS tool. 
• Good computer skills in MS Office particularly in Excel and Power Point.
• Good interpersonal and analytical skill. 

Perks & Benefits:

• Nearby public transport
• Medical insurance
• Personal leave

Job Description:

• To handling customer inquires & provide solutions to all customer related problems.
• Providing high quality of customer service via Live Chat support.
• To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案
• 通过Live Chat提供高质量的客服服务
• 遵循公司的服务标准，沟通流程和政策
• 在规定时间内提供适当的解决方案
• 处理顾客账户并归档文件
   

Job Requirement:

• Fresh graduates are encouraged to apply.
• Candidate must possess at least SPM or equivalent
• Able to read & write in Mandarin and English
• Previous working experience in customer service or related fields is an added advantage but not essential.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, priorities and manage time effectively
• Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)
   
• 欢迎应届毕业生申请
• 学历至少SPM以上
• 能够阅读&书写中文和英文
• 以往有客服工作经验者为佳
• 懂得基本电脑操作 （Microsoft Excel/Word等）
• 能够同时处理多项任务，有效的时间管理
• 轮班工作（5.5 / 6天制，每日工作8小时）

Perks & Benefits

Why Join us?

• Location: KL Eco City (Nearby LRT/KTM)
• Language Allowance + Travelling Allowance
• OT pay
• Free coffee, tea & snacks at the office
• Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave
• Medical Claim & Insurance
• Positive & Young culture
• EPF, SOCSO, EIS
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Annual Bonus
• Incentive / Rewards
• Company Trip
• Monthly Activities
   
• 工作地点靠近公共交通
• 语言津贴 + 交通津贴
• 加班工资
• 免费咖啡，茶和零食
• 年假12天，病假14天，住院假60天，产假，陪产假
• 医疗补贴，保险
• 积极年轻的企业文化
• 公积金，社会保险，雇员保障计划
• 年度加薪
• 年度奖金
• 奖励
• 公司旅行
• 每月活动

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities