Total 707 Support Analyst job vacancies in Manufacturing / Production category in The United States of America

 

Job Responsibilities:

• Preform variance investigation, verification and reporting on regular basis
• Completion of reports with high accuracy on time
• Responsible in product costing and cost accounting
• Assist in performing weekly & monthly variance analysis, cost and  profitable analysis
• To analyse cost for costing purposes, monitor changes in manufacturing process to determine the impact on profitability
• Update costing information, report preparation and carry out comparison of cost estimates against actual
• Calculate and analyse product costs, including material costs, direct labour, and manufacturing overhead. Work closely with the product development team to calculate costs for new products and provide cost inputs for pricing decisions.
• To support any ad-hoc assign from Management 
• Maintain and enhance costing systems and tools, ensuring accuracy and consistency of cost data. Implement cost accounting methodologies and provide training to team members to ensure adherence to established standards

Requirements:

• 1-3 years of experience in costing system development;
• Strong in interpersonal and problem-solving skills;
• Medium-high level of excel proficiency – V/H/X lookups and Pivot Tables is a must and preferable knowledge or experience in BI tools (Power BI / Power Query) will be an advantage;
• Presentation skills with PowerPoint
• Number sensitive  
• Working experience in Lean Manufacturing is highly preferred, but not a must.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities

工作職責：

• 定期進行差異調查、驗證和報告
• 按時、高精度地完成報告
• 負責產品成本會計與成本會計
• 協助每週和每月差異分析、成本和利潤分析
• 為了分析成本以進行成本核算，監控製造過程中的變化以確定對獲利能力的影響
• 更新成本資訊、準備報告並將成本估算與實際情況進行比較
• 計算和分析產品成本，包括材料成本、直接人工和製造費用。與產品開發團隊密切合作，計算新產品的成本，並為定價決策提供成本輸入。
• 支援管理層的任何臨時分配
• 維護和增強成本會計系統和工具，確保成本資料的準確性和一致性。實施成本會計方法並向團隊成員提供培訓，以確保遵守既定標準

要求：

• 1-3年成本會計系統開發經驗；
• 較強的人際溝通能力和解決問題的能力；
• 中高水準的 Excel 熟練程度 – V/H/X 查找和資料透視表是必須的，具有 BI 工具（Power BI / Power Query）知識或經驗者優先；
• PowerPoint 簡報技巧
• 數位敏感
• 有精益製造工作經驗者優先，但不是必須的。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會

要求：

· 電腦科學或資訊科技學位或相關經驗。

· MS Visual Studio 和.Net 開發的實用知識和經驗。

· 至少2年以上相關工作經驗。

· 較強的溝通及人際溝通能力。

· 創造性和邏輯思維。

職責：

a) 系統開發和支援以下領域：-
- 內部網路
- 公司網站
- 訪客管理系統（VMS）
- 電子訓練系統
- HCL Notes 應用程式和工作流程
b) HCL Domino 伺服器和 MailMarshal 的系統管理員。
c) 設計和開發應用程式。
d) 系統測試並識別和修正程式錯誤。
e) 草稿螢幕和報告版面；準備並執行測試程序。
g) 負責資料的完整性和安全性。
h) 對最終使用者進行應用訓練。

i) 上級不時指示的任何其他職責。

津貼和福利

• 佣金和獎金
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support End of Day batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Job Requirements:

• Degree or Diploma
• Minimum 5 years working experience would be preferred
• Strong technical skills in Open systems such as UNIX or LINUX
• Candidates with good banking domain knowledge would be advantageous
• Good communication skills

Job Summary:

We are looking for a highly motivated and experienced individual to join us as a Production Support Analyst supporting banking systems and applications.

Desired Skill-setset:

• Degree/Diploma in Computer Science, Business Information Technology or related disciplines;
• At least 2 years of experience providing support to business systems and applications in banking or financial service sectors;
• Possesses good knowledge on Financial accounting, Regulatory reporting or Management accounting;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Experience in requirement gathering, user test strategy and documenting test scripts;
• Proficient in SQL, MS Excel, MS PowerPoint;
• Good analytical skills with excellent communication;
• Good in understanding internal processes and resolving issues.

Desired Skill-set:

• Working experience in tools such as OBIEE, Power BI or Qlik Sense.

Responsibilities:

• Incident and Problem management;
• Monitor, maintain and troubleshoot production issues for various systems and applications;
• Provide root cause analysis techniques to determine cause and resolve system issues;
• Perform post-resolution follow-ups to ensure problems have been adequately resolved;
• Take part in requirements gathering, perform user acceptance testing, communicate application problems and issues to key stakeholders, development teams, end users, and unit leaders;
• Work with onsite and offshore teams across multiple technologies/applications;
• Management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting.

About the team: 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products.
• Technical Stack Valdi US:
• OS: UNIX, LINUX, Windows
• FIX Protocol, Front trade support, SQL, Order management System, Regulatory (FINRA: OATS & CAT)
• Monitor and support trading system operations and infrastructure to ensure system reliability and performance during market hours.
• Provide real-time troubleshooting, problem resolution, and client support related to trading system issues.
• Manage and optimize SQL database queries and scripts to ensure efficient data access and manipulation.
• Maintain and enhance trading system connectivity and ensure compliance with FIX Protocol standards for communication between entities.
• Develop and deploy Linux shell scripts to automate tasks and enhance system functionality. Work closely with traders to quickly resolve any technical or operational issues.
• Collaborate with development teams to help deploy system updates, patches, and new functionalities.
• Conduct post-trade analysis and reporting to identify potential issues or improvements.
• Document all incidents and solutions thoroughly for continuous improvement and compliance.

         What you will need:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Demonstrable experience with Linux, SQL, and shell scripting in a high-demand, real-time environment.
• Strong knowledge of FIX Protocol and its application in a trading context.
• Prior experience in a trading support role, preferably in a financial services or trading firm.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to coordinate between multiple teams.

Added bonus if you have:

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to work in Flexible schedule.
• Must be able to perform under pressure

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

· Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team:

· We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc.

· We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)

· Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers

· We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy

· We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)

· We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

· Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

· Excellent analytical skills along with good communication skills.

· Experience of supporting end users on products in financial domain across the globe.

· Identify and resolve technical/IT issues.

· Assist in solving complex issues technical and/or functional issues.

· Software licensing assistance

· Guidance in how to improve the user experience of Prophet and other associated applications.

· Problem solving and assessment of technical/functional support to clients.

· Working with clients to help them get the most out of Prophet and other associated applications.

· Make infrastructure recommendations to clients most suited to their modelling and usage of Prophet application.

· Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

· Develop – providing support to Prophet Product Managers as part of the product development lifecycle, including:

· Running model test packs, assisting with software UAT and feedback

· Working closely with onsite technical & actuarial consultants and other geographically dispersed support staff and clients.

·

What you will need:

· Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.

· ITIL v3 Foundation or higher desirable

· Experience of working in a Product/Application Support teams operating in multiple shifts

· Sound knowledge of Java based APIs with good knowledge of troubleshooting windows issues, Knowledge of permissions on Windows.

· Advanced knowledge of MS SQL – joins, views, SPs

· knowledge of database architecture and database administration

· Knowledge of Windows/Networking with experience with Microsoft Desktop and Server operating systems and technologies.

· Knowledge of cloud and desktop infrastructure, including workstations, servers, networks, virtual technologies – AWS, Azure a plus

· Knowledge of Windows PowerShell a plus

· Experience using FIS Prophet Professional or other modelling application(s) is an add on.

· Familiarity with the fundamental principles of ITIL

Added bonus if you have:

· Excellent oral and written communications skills

· Strong problem-solving and diagnostic skill skills

· Ability to work effectively with minimum supervision with a strong sense of ownership.

· Customer service and team focus

· Working knowledge of diagnostic utilities (desirable)

· Ability to think laterally - suggest pragmatic solutions to complex IT issues.

· Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

· Extensive Health Benefits Program along with the Family Protection Plan

· Best-in-class career mobility options across the globe

· Award-winning learning offerings for career development

· Adaptable home - office work model

· Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy.
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s Degree in Commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone.

Key Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

· Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

· Prior hand-on production support experience of OPEN Systems/AS4000

· Good support knowledge in either one of the retail or wholesale payment or customer information systems

· Willing to work in onsite shift-support model [24*7]

· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

· Strong written, oral communication skills and able to manage user.

· Ability to easily adopt to any technology / environment.

· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

· Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s degree in commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model

Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Role:Production Support

Location:MBFC

JD:

production support for java application

expecting to have java /openshift/ ci cd /jenkins/ bit bucket/ skills set

• Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.

• Knowledge of basic Java/Object oriented programming/Microservices/SQL/OpenShift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable.

• A team player within the Support group and working amicably with other teams in ITT. .

• Able to provide quality service to business users.

• To develop monitoring tools/alerts to create proactive actions (e.g. auto healing/recovery) .

• To provide day-to-day production support for DBS inhouse applications/Murex.

• To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.

• Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends .

• To develop monitoring tools/alerts to create proactive actions .

• Able to take ownership of issues and follow through to closure.

• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.

• To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.

An exciting, results-driven, growth-oriented role with an opportunity to guide our fastest-growing product to the next level.

As a Product Manager, you will be responsible for defining product goals for multidisciplinary teams. You will be a leader, who will not only evolve the technology within the organisation but also motivate your team to challenge limits at every stage. You will carry us through the challenges and opportunities of the vast industry on our mission to build the OS for the global trade.

We’re looking for a technical visionary, with not only a stellar technical background but also intrinsic management skills.

The Role Responsibilities

Trade & Working Capital is an integral part of the Bank’s DNA. As a network-driven Trade bank, we support vast international trading networks across a large range of commodities, markets, and specialisms – helping millions of people, clients and businesses achieve their financial aspirations. Our uniqueness is our distinctive network that stretches across core emerging markets with onshore Trade solutions in 42 markets across Asia, Africa, the Middle East and beyond.

Trade & Working Capital, within Transaction Banking, is grounded in the Bank’s strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplefasterbetter, and living the valued behaviours. In addition, we have set an ambitious strategy to grow the Trade & Working Capital franchise to a US$2 billion and beyond business.

To get things done faster to support this growth, a core team of product managers serving as Product Initiatives Leads for Trade will, on a rolling basis, drive selected high-impact and high-visibility group or regional initiative(s) under Trade’s core priorities that will help move the needle in reaching our Trade goals. This role requires an individual with a ‘can-do’ attitude to support the Product Initiative Leads for the end-to-end execution and commercialization of Trade initiatives, and when the time comes, to also lead selected initiatives. Ability to collaborate with other stakeholders is essential, as the team works closely with key stakeholders within the bank, from Global/Regional Trade product heads, to RFOs, to key counterparts from Sales and Operations teams.

We are looking for an individual who can operate in new (often ambiguous) areas, can provide critical thinking, problem solving and drive execution of the product initiatives.

Responsibilities

• Work closely to support Product Initiative Leads to deliver an end-to-end solution for each Trade initiative, including establishing a strategy, business case, address Trade product specific nuances, execution plan and actual execution of agreed scope of initiatives
• Apply a “client-first” lens while considering speed to value, time-to-market and cost-benefit trade offs
• Able to think holistically, thoroughly, and strategically in order to support the team in defining the project scope, system/process/people requirements & work with the lead product manager and frontline teams to deliver commercial outcomes.
• Assist in requirements/scoping, end-to-end product & process flows, interface requirements, risk impacts, and clearly articulate these flows and processes to the relevant stakeholders
• Engage and work with various stakeholders within the team, and outside the team

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head, Trade & Working Capital
• Head, Trade Initiatives & Business Enablement
• Global Trade Product Heads
• Head, Trade Product Development
• Regional Trade Product Heads
• TB Business Change & Enablement
• TB Sales
• Trade COO
• Trade CIO
• Group Process owners
• Functional Partners including TB Risk, CFCC, HR, Finance, Legal, GIA

Our Ideal Candidate

• Trade product knowledge, with past experience in Trade product management or sales a strong plus (Documentary Trade (LCs, Guarantees, Collections), Receivables Finance, Supplier Finance etc.)
• 3+ years experience in banking or management consulting firm.
• Project management experience is a plus
• Excellent knowledge of MS Office - Microsoft PowerPoint and Excel
• A team player: multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
• Strong problem-solving and critical-thinking skills; data analysis and ability to steer through ambiguity and determine proper course or methodology without direction or supervision.
• Solid organizational skills and ability to produce clear, concise, relevant and accurate documentation based on captured requirements and information gathered from stakeholders
• Excellent time management and organizational skills; the ability to manage conflicting priorities and multi-task effectively; and communicate current status and tasks to management.
• Ability to prioritise issues within a large, rapidly changing environment and manage a wide variety/ high volume of tasks while maintaining quality delivery.
• A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/ her sleeves’ to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
• A proven ability to work independently, solve problems and make balanced judgments / decisions
• Confident and courageous to raise/ escalate issues in a pro-active, professional, and timely manner
• Demonstrates understanding of and commitment to the Group’s core values
• Willingness to Travel as required
• Licences and Certifications/ accreditations: CDCS, CTFP, GTC, PMP, ACP, or related Trade or Project Management a strong plus

Role Specific Technical Competencies

• Trade Finance products
• Project Management
• Stakeholder Management
• Communications (including MS PowerPoint)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is a plus.