Total 5,406 Operations Engineer job vacancies in Customer Service category in The United States of America

Summary / Purpose of Position:

Work with our technology and trading teams to support development and improvement of our trading platform and operations.

Essential Duties & Responsibilities for this Position

• Act as the first line of defense for issues arising in production.
• Monitor and improve system startup, operation, and batch jobs, respond to failures, and proactively work with other teams to identify and correct root causes.
• Improve monitoring and notification systems. Automate error detection and reporting.
• Manage and improve continuous integration and release processes.

Qualifications, Skills and Knowledge Required

• Prior experience as DevOps or similar in a technical industry.
• Hands-on development experience in Python.
• Working knowledge of process management on Linux.
• Experience with monitoring tools such as Grafana.
• Attention to detail and strong problem-solving and prioritization skills.
• Clear communication skills in English.

Job Responsibilities

• Manage information security and networks, including upgrade and install new hardware and software, perform troubleshooting to solve IT issues, and maintaining network and servers.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Setting up accounts for new users and perform access control according to Head office regulations.
• Manage IT assets including company mobile phone, inventory check, asset allocation and etc.
• Assist/Support company on power shutdown, quarterly office maintenance and infrastructure projects implementation.
• Providing technical support across the company (this may be in person or over the phone).

Job Requirements

• Minimum 1-2 years of working experience and experience in IT operations in Financial industry will be an added advantage.
• Ability to interact effectively across all levels
• Detail oriented and highly organized
• Possess a technical and logical thought process
• Good interpersonal and communication skills, both written and spoken; including ability and experience in engaging stakeholders
• Self-motivated and positive attitude, excellent work ethic and a teamplayer
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal as well as verbal and written communication skills in English
• It will be an added advantage if able to communicate/read Japanese
• Welcome candidates who embrace workplace diversity.

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?  


We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!




The Operations Command Center Engineer team is accountable for the operation, maintenance of Vocus Networks and Network facilities. It also is accountable for all wholesale and retail service provider customer interactions from a service support perspective and is the owner of the customer experience on Vocus technologies.
The T2 Engineer will be accountable to ensure the effective delivery of operational tasks including monitor, log & diagnose, enrichment, manage and resolve/close of all tickets (including change) during the
... Click here to view more detail / apply for Operations Command Centre Engineer ? Graduate Opportunity

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team have been successfully delivered projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: Operations Support Specialist

Period: To start in December 2021

Responsibilities:

· Support and execute operational functions as part of the operations team to optimise efficiency and results.

· Coordinate with the client and stakeholders to manage operational activities and achieve customer satisfaction.

· Troubleshoot basic hardware and software issues on the ground at the client location.

· Gather requirements to create training scenarios using the simulation platform to meet training objectives.

· Support project and QA teams as and when required.

· Any other matters tasked by Management.

Requirements:

· Preferably Diploma in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.

· Experience in customer facing roles.

· Team player with good interpersonal, communication and problem-solving skills.

· Resourceful and able to work independently.

· Meticulous and able to multi-task.

· Interest in 3D simulation training.

Job Brief:

When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.

The candidate must have the passion in handling customer services and place the ‘Customer First’ in his/her resolution of their problems. S/He will support all incoming technical calls and customer’s trouble ticket till closure.

Strong follow up and technical problem identification skills, sense of urgency and quick in response to any network alarms in the operation are the traits we are looking for. The ability to build trust and confidence with customer through the service interaction will provide the candidate an edge in achieving excellence in customers’ experience.

Responsibilities:

• Perform 24x7 operations and surveillance support in the IOC environment.
• Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
• Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
• Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
• Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
• Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
• Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
• To push for service recovery within service SLA for all incidents.
• Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
• Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
• Be always contactable and perform Standby Duties on rostered days
• Perform Daily, Weekly, Monthly Reports.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Diploma in Engineering or equivalent.
• Fresh graduates are welcomed to apply.
• Candidates with technical support experience in a NOC/SOC environment would have an advantage.
• An individual who is a great team player, with service mindset and delivers good customer experience.
• Good communications skill with pleasant personality
• Shift work is required for this position.
• Candidate must be prepared to perform standby duties.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we managethe majority ofthe Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Collaborate and work with Engineering team to develop technical solutions, plans and configuration, in response to requirements from Business and Application teams. Deliver to the deployment team for execution.
• Establish configuration standard and design guideline for UINX and system software, covering availability, performance, resilience, monitoring, backup and recovery functional areas.
• Provide technical assistance to development team and operation teams.
• Good in writing scripts using perl,ksh and phyton.
• Troubleshoot and drive system recovery. Escalate problems with actual or potential major impact to problem management and IMS management. Perform root cause analysis and ensure planned actions are carried out to prevent recurrence. Must be proactive and possess a sense of urgency during service recovery
• Lead and control the delivery of outsourcer technical team of system administrators.
• Ensure the supportability of the OS and system software. Plan and lead upgrade projects.
• Review and approve change requests. Supervise execution for major change
• Conduct performance analysis and tuning
• Track and drive patch management for all OS software. Track, plan and drive software upgrades to ensure continuous supportability.
• Manage backup and recovery
• Establish adequate monitoring to ensure efficient and reliable service delivery
• Apply new technology and process to improve system supportability, recoverability, availability and performance.
• Provide operational excellence and skills on OS and system software to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations).
• Provide technical guidance and mentoring to help develop less experienced engineers.
• Support audit and compliance activities.
• Conduct capacity planning and performance management.
• Ready to work in 24*7 Shift and monitoring the email and alert notifications.

Requirements

• Possess good technical knowledge of AIX, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).
• Experience in troubleshoot and performance tuning of AIX.
• Experience in implementing and operating AIX server clustering such HAMCP , GPFS .
• Data communication and network knowledge.
• Experience in middleware and application execution in the UNIX environment is an added advantage

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Randstad are proud to currently be partnering with a large State Government Department in recruiting an A03 Operation Support Officer. This is a great opportunity to kick start your Public Sector career and develop fundamental skills in a supportive team.
Your duties will be tasks including but not limited to

Process applications and ensure accuracy and quality document management
Provide enquiry response and advice to Regions and other external organizations
Use information systems to input, update and query information and extract and synthesize data
Respond to queries, compliments, complaints and appeals
Liaise with other departments, interstate and Commonwealth agencies and industry peak bodies
Write and/or review departmental and other correspondence in accordance with departmental standards
Manage work delivery to ensure agreed business outcomes, performance indicators and deadlines are achieved

What will you need to be successful in this
... Click here to view more detail / apply for Operations Support Officer

Posted: 12/03/2024

Closing Date: 30/04/2024

Job Type: Permanent - Full Time

Location: Hurstville

Job Category: Customer Operations


Right2Drive, part of Movigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
 
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
 
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
 
About Us
We make a bad day better.
 
Our clients are not-at-fault drivers who have been in a motor vehicle accident. Theyve just

... Click here to view more detail / apply for Customer Operations Coordinator ? Copy

About the Company Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension. This role is based in the Brisbane CBD with hybrid working arrangements. You must be an Australian Citizen to apply for this position. About the Role In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
Manager and report on Service Level Agreements (SLAs) with
... Click here to view more detail / apply for Manager, Enterprise Operations Centre

Responsibilities

• Maintain the general cleanliness of the school and equipment
• Assists in performing security-related duties
• Assist in providing logistical support for all school-based activities/functions till end, including transporting and arrangement of furniture and equipment
• Assists in the daily operations of the school such as accompanying vendors or term contractors to ensure work/services are delivered
• Any other duties as assigned by the school

Qualification, Skill & Experience

• Primary School Education and above
• Understand and converse simple English and one Mother Tongue Language
• Positive attitude
• Team player
• Should be competent to handle the tasks and responsibilities assigned by the school
• Preferably 1 year of relevant experience in operations support in a school environment

Contract Period: 1 August 2024 to 31 July 2025

Working hours: 42-hour work week with 30 mins lunch break daily

For faster reach email your resume to varshinie@exasoftglobal.com

The personnel is required to perform the following duties:

· Perform general cleaning and attendant duties for the school hall, surrounding areas, classrooms, special rooms, as well as other areas within the school compound, as assigned.

· Gate duties and securing the offices, as assigned.

· Other general support duties and simple repair works.

· Any other duties as assigned by the School.

The Personnel shall minimally have the following qualifications, skills and experience:

· basic command of English, be able to read and write simple English

• basic education of at least Secondary 2

• at least 1 year of relevant experience, performing similar scope of work, in a school or similar environment.

We are delighted to be supporting Braintree Council to recruit an Operations Support Manager on a temporary basis for an initial period of 3 months.

The Opportunity:

We have an exciting opportunity for an Operations Support Manager to join our Operations team on a temporary basis.

The main focus of this role is to support the Strategy and Business Support Manager with development and delivery of Strategy and Business Support services within Operations, as well as helping them build and nurture partnerships with other organisations and deputise at partnership meetings. You will also be required to manage and provide support and guidance to the following teams within Operations – Business Support, Waste Minimisation and Sustainability and Systems.

Accountabilities:

To manage and support Supervisors and Officers in the smooth running and development of their teams and workload. This will include regular team meetings, 1:1’s with staff and working closely to achieve service related goals.
To promote and implement support and guidance by working with colleagues to identify and deliver new initiatives which support the Council’s vision. Ensure that project teams are focused on the need to deliver solutions that satisfy or exceed business expectations and may require ‘out of the box’ thinking to deliver truly innovative working methods that will make a difference.
Ensure compliance with, and the timely completion of, legal processes and compliance with corporate policies and procedures.
To be responsible and accountable for the waste minimisation and recycling, and the infrastructure/assets functions within the service. This will include service planning and implementation, management of the governance process, and preparation of management information / reports to Senior Management Team (SMT), Management Board and Members.
To be responsible and accountable for the Business Support team to ensure all relevant legislation and processes are being adhered to and to streamline processes where necessary.
To take a lead role in managing the project updates to the corporate project monitoring system, Pentana, in a timely manner.
To take responsible for preparing performance reports to present to SMT.
To take the lead on statistical and process benchmarking and soft market testing of services to enable meaningful comparisons to be made against other service providers in terms of both costs and performance.
Assist with the delivery of the Traffic Regulation (TRO) function in liaison with the North Essex Parking Partnership.
Undertake staff performance reviews, sickness absence interviews, disciplinary and capability investigations and including formal presentations to panels.
Develop and approach Equal Opportunities in terms of both service delivery and employment in accordance with the Councils policies and procedures.
Skills, Knowledge and Experience

Essential:

Substantial and successful experience in managing teams with effective results and development.
Educated to at least HNC/HND standard in a discipline relevant to the post or a clear demonstration that the equivalent depth of understanding has been gained through experience within career to date.
Strong presentation skills and able to project the appropriate image in all situations.
Strong communication skills with the ability to communicate at all levels.
Knowledge of the local government sector and challenges it faces.
Ability to confidently respond to complex issues.
Strong analytical and communication skills.
Ability to inspire, motivate in a positive way.
Excellent people management skills, to foster and build positive relationships between colleagues in various functions within Operations and colleagues in other services/directorates.
Ability to negotiate and influence others positively in order to achieve satisfactory outcomes relevant to the role.
Demonstrates a high commitment to equality, diversity and wellbeing through active promotion of these agendas.
Demonstrates an understanding of the organisational core values and behaviours and a commitment to apply them.
Desirable:

Experience of working in the waste related industry either in a public sector organisation or an organisation that provides services to the public sector.
Evidence of a commitment to further accredited professional development.
Strong evidence of adoption and use of digital technology.
Staff benefits

* Flexible working

* Free parking

* Learning and development for all staff

* Staff recognition schemes

* Employee assistance programme

Temporary (3 months), Full Time

Responsibilities:

• Perform all-around administrative duties to the operation team
• Support and coordinate the daily operations
• Handle general enquiries from internal staff and external customers
• Provide clerical support such as documents filing and data entry
• Prepare the service and inspection report
• Perform ad hoc duties as assigned

 

• Higher Diploma and above
• Fresh Graduates are welcomed  
• Self-motivated, able to work under pressure and strong sense of responsibility
• Detailed minded, well organized and quick response
• Good customer service skills, effective interpersonal, presentation and communication skills
• Good command of spoken and written English and Chinese
• Proficiency in MS office applications
• Outdoor work is required

• Competitive salary package
• 13-month salary
• Dental insurance
• Annual medical check up
• 5-day work week
• Paid Public Holiday
• Annual Leave
• Marital leave
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Offer learning & development and training program