Job Description

• Examine internal IT controls, evaluate the design and operational effectiveness, determine risk exposure, and recommend remediation strategies.  
• Conduct risk-based audit assignments, including planning, liaising with the auditees, developing risk-based audit programs, executing audit fieldwork, documenting audit evidence and findings, drafting the audit report, and reporting to the Audit Committee and Board of Directors. 
• Attend the end-of-audit discussion with auditees to confirm the drafted audit findings, root causes, audit recommendations, and management-agreed actions. 
• Perform follow up with the auditees on the progress of remediation actions and the implementation status of the agreed actions with regard to audit findings. 
• Conduct special reviews, ad hoc assignments, and investigations as directed by the Audit Committee and Board of Directors. 

Experience desired (if any):  

• Minimum 2 years working experience in IT audit or IT Assurance or IT QA environment. Fresh grads is welcome to apply.  
• Working exposure in ISO27001, SOC, ISAE 3000.   
• It is preferable if the candidate possesses certifications Bachelor’s degree in Computer Science, MIS, Cybersecurity or related field. 
• It is preferable if the candidate possesses certifications such as CISA,CA ,CPA, CBA, CISSP, CIA, ISO Auditor etc. 

Responsibilities for Support Engineer: 

 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

Job Brief:

As our IT Infrastructure Executive, you will play a crucial role in driving the operational efficiency of our IT system in our organization. Experience in Windows Server And Linux Environment is a must. 

Job Responsibilities:

• Role & Responsibilities

1. Network Management: Overseeing and maintaining the organization's network infrastructure, including routers, switches, and other networking devices.
2. System Administration: Managing servers, operating systems, and system software to ensure optimal performance and security. Implementing necessary configurations and access controls.
3. Service Desk Leadership: Providing leadership and guidance to our service support team, ensuring efficient resolution of end-user technical issues related to hardware, software, and networking. Facilitating software installations, account setups, and password resets as needed.
4. Security Oversight: Evaluating the effectiveness of IT controls, monitoring network activities, conducting risk assessments, and ensuring compliance with internal policies and industry best practices to safeguard our systems and data.

Job Requirements:

• Job Requirements:

1. Degree/Diploma in IT / Networking / Engineering / Computer Science
2. Experience in Windows Server & Linux.
3. At least 1 year experience in Server Administration, Virtual Machine
4. Experience with AWS services is a bonus.

Job Description

• Manage and control overall planning from assessment of feasibility and budget allocation until project delivery and revenue tracking
• To plan and schedule for project stages within the 3 constraints: scope, time and cost.
• Develop full-scale project timeline for each project based on resource management.
• Prepare and execute project kickoff meeting with key stakeholders.
• To prepare weekly projects status or progress reports.
• To work closely with Product Manager, Subject-Matter Expert, Tech Lead to prepare for preliminary requirements from business users prior to project business specification documentation signoff.
• To work closely with Quality Assurance team and Development team on project deployments.
• Establish contingency plans with backup resources and accommodations for prospective delays if needed.
• To track proper project documentations.
• To govern on Project Management Processes (PMP) framework in all projects.

The fit:

• With at least to 5 years of Project Management skills preferably with Software Development project experience.
• Agile involvement is an advantage.
• Excellent communication spoken & written skills.
• A team player and ability to work with all levels of people.
• Ability to work independently and under pressure within tight deadlines.

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs.

Roles and Responsibilities:

Regular BAU support

• System health checking, user acceptance testing, production environment, including database.
• Daily/monthly Production Batch cycle monitoring on functional results and performance checking, and conducting a quick fix for incidents, if any.
• Production server performance report and trend analysis, based on information provided by Technical Solution Services team from SS HK.
• Monthly report about environment health status, PIR status and BAU enhancement progress.
• Be the IT Application owner incl.ownership of all Azure and other technology resources (AD Groups, PIDs, etc)

Build and maintain modern data pipelines that make data available and accessible to the global company

• Design, implement, and maintain ETL processes for our data.
• Solving and supporting build, test, and deployment incidents if they happen
• Develop and maintain technical documentation and processes.
• Supervise and resolve operational issues related to infrastructure and data pipelines

Handling of ad-hoc request including:

• User query on mapping table/suspense records/policy extraction/User acceptance test cycle/New Product Launch.
• Compliance review.
• Disaster recovery drill.
• Document/process updates.
• System improvement for new requirements, system defects and system software upgrade

Minimum Job Requirements

• Bachelor’s degree in computer science and demonstrated ability in data engineering, Azure cloud and power platform
• 2 years experience in architecting data solutions on Azure cloud platform and experience in software development
• A proven experience in developing, maintaining and managing Tableau driven dashboards & analytics and solid grasp of Tableau administration/architecture.
• Proficiency in big data, analytics, database management, event driven, microservices, DevOps and/or machine learning operation in Azure cloud
• Experience with complex Data warehouse, data modelling, ETL design, and using large databases in a business environment
• Experience with Azure, Databricks ,PySpark and Spark SQL
• Experience with Tableau desktop and tableau server admin
• Good knowledge of azure resources standard processes, have critical thinking on quality software / product

Attractive benefits provided :-

Medical insurance

Work life balance

Hybrid working arrangement

Learning & development 

 #LI-DNI 
 #LI-DNP  

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Work as an internal SAP Cash Management (CM) and Bank Communication Management (BCM) consultant.
• Provide group IT solutions to finance operations team to support regulatory changes and transformation needs.

Unleash your potential and join us now!

Roles and Responsibilities

• Provide system solution in the field of liquidity management to meet business need (mainly but not limited to SAP CM and BCM)
• Evaluate change impact of a system solution
• Support of RFP or vendor/ product evaluation process
• Conduct end to end project implementation from design, configuration, testing, to cutover.
• Provide hyper-care support and knowledge transfer to the support team
• Manage small to medium size system improvement.
• Prepare/ maintain training manuals or user guides.
• Review existing process and identify solution to improve existing user experience
• Work as the escalation point of the daily support issue

Attractive benefits provided :-

Medical insurance

Work life balance

Hybrid working arrangement

Learning & development 

#LI-DNI 
#LI-DNP  

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements.

• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.

• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.

• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.

• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.

• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.

• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.

• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.

• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.

• Perform any other tasks or assignments as directed by the management from time to time.

   

Responsibilities for Support Engineer: 

 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

Responsible for supporting and improving the IT Security Posture of related hardware, software, and configuration to ensure it meets the company security policy and minimum security baseline.

Responsibilities: 

• Secure the information system by identifying and solving potential security issues and recognizes potential abnormalities and reports violations.

• Maintain a proactive approach to protecting the system by defining access privileges, control structures, and resources.

• Maintain the infrastructure health by performing daily monitoring, patch updates, and configuration review. Implements security improvements by assessing the current situation, evaluating trends, and anticipating requirements.

• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.

• Prepare technical documentation, system manuals, workflow processes, procedures, and guidelines and update them according to SOP.

• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.

• Determines security violations and inefficiencies by conducting periodic audits. Upgrades system by implementing and maintaining security controls.

• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.

• To provide after-hours support according to work requirements and job schedule.

• To perform any other tasks or assignments as directed by the management from time to time.

Company:

MMC Corporate

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

• Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Hybrid workplace model 

What is in it for you?

• Provide high quality support to the Operations business across the Pacific Region.
• IT related training opportunities

We will count on you to:

• Rendering Level 2 support of APAC Insurance Solutions for our clients adhering to the INC/SR/CQR processes.
• Responsible for the configuration and maintenance of the applications
• Communicating effectively with business stakeholders, vendor and internal technical teams for issue resolutions.
• Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool
• Investigates and diagnoses incidents and identifies misrouted tickets and re-assigns them appropriately
• Reviews all open, in-work, and pending incidents within ticket handling SLAs
• Provides incident resolution and recovery
• Managing and co-ordinating escalations to other AMS teams and Major Incident Management teams
• Works closely with Tier 1 team as well as Tier 3 project teams
• Provide support during core hours and on-call support for business critical application during non-core hours

What you need to have:

• At least 4-8 years of relevant experience in product support or in a similar role
• Strong application support experience in insurance domain applications and user issues resolution on Policy/Proposal/Client/Insurers/Billing etc
• Good general knowledge of standard computer software
• Excellent verbal and written communication skills
• Superior customer service skills

​

What makes you stand out:

• Strong customer support, communication and documentation skills
• Able to multi-task, with excellent time management and prioritization skills
• Flexible around working hours – occasional weekends/after-hours work will be required

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Marsh Commercial

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support (Full Stack Applications)

What can you expect?

• Be a part of a global operation team
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Responds to incidents within SLA
• communicates and follows up with colleagues on all incidents and requests.
• Escalates incidents and questions to appropriate support groups.
• Uses corporate incident management system to record and track
• Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
• Take ownership of end user incidents providing effective communication and resolution

What you need to have:

• Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
• Excellent technical trouble-shooter
• Must have debugged large applications from full stack perspective
• Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
• Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Api’s, Angular
• Experience supporting Containerized applications

What makes you stand out:

• Strong interpersonal skills in order to work with Technical and Non-Technical personnel
• Good communication and interpersonal skills
• Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
• Being team oriented

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK. 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law