Job Requirement:

• Degree in Engineering/Architecture or its equivalent.
• Minimum 5 years of relevant experience.
• Technical design capabilities
• Proficient in MS Project and MS Office (Knowledge of Primavera is an advantage)

Responsibilities:

• Preparation and writeup for technical submission
• Compilation of technical documentations
• Sourcing and Discussion with specialists/subcons
• Responsible for all on-site technical and engineering matters.
• Determines project schedule by monitoring project progress, coordinating activities, resolving site problems.
• Prepares project status reports.
• Coordinates structural details and design features within the project.
• Flexible and able to work well in a fast-paced environment.
• Ensure works carried out meet Company's quality standard and contractual requirements.

1. Key Responsibilities

• Identifies customer needs and assists in developing and implementing sales strategies for SEA customers.
• To contact/visit existing and/or prospective customers.
• Assists in customer demonstrations with PVA TePla´s business group representatives.
• Communicate and present PVA TePla’s product roadmaps and capabilities to the customers.
• Communicating and presenting the customer’s needs to PVA TePla´s product business group representatives in Germany and US.
• Assists in preparing product pricing quotes and assist in negotiating final pricing.
• Maintains appropriate coverage and documentation for all assigned customers.
• Maintains summaries of customer visits.
• Develops customer specific action plans and completes them on a timely basis.

2. Requirements

• Past working experiences in either semiconductor or heat treatment industry.
• In-depth understanding and knowledge of semiconductor processes.
• Sales driven, creative, dynamic, and independent.
• Had worked with stakeholders/customers of all levels.
• Problem-solver, proactive and resourceful.
• Fluent communication and positive interpersonal skills.
• Able to response/work on off office hours.

Responsibilities

· Demonstrate commitment to the company “Vision, Mission and Values” to be “Best on Water”

· Reinforce “Zero Harm” initiatives onboard ships and ashore

· Ensure ships follow the company’s energy management initiatives and any deviations to be attended to with priority

· Monitor, manage and report the day to day technical operation and performance of vessel, in conjunction with the onboard management, to ensure that applicable requirements to safety, quality, energy efficiency and environmental performance are met

· Closely monitor and ensure compliance with statutory, class and other third-party requirements

· Conduct bi-annual vessel inspections and follow up on inspection report deficiencies, observations from internal reports and relevant department reports

· Monitor vessels’ routine maintenance through AMOS and ensure work and records are accurate and up to date. Verify stock levels by spot checks during ship visits and report

· Arrange for all spares, repairs modifications and services to comply with statutory requirements and company standards

· Identify areas for improvements and modifications and make recommendations for efficient operation of the vessels. Contribute to improved learning and efficient experience transfer by working actively across the fleets

· Manage all phases of the dry-docking process through planning, on-site management and final reporting in accordance with company procedures

· Work with shipboard management team to ensure all third parties engaged in repair / modification activities onboard vessels comply with company policy with regard to health, safety and the protection of the environment

· Evaluate and record Masters’ and Chief Engineers’ performance, as described in prevailing company documents, and vessel management in close cooperation with the crewing team

· Closely monitor guarantee defects, liaise with yards for successful claims and ensure repairs are closed out effectively

· Develop, monitor and control running cost budgets in accordance with company procedures, goals and applicable KPI’s

· Implement procedures laid out in the company quality manuals and other instructions as issued by management including updating records, drawings, manuals etc in accordance with applicable Management of Change routines

· Actively participate and engage in the process for the continuous improvement of departmental procedures.

Requirements

· Minimum 7 years of sailing experience

· At least 2 years’ experience at sea as a Chief Engineer or a Senior Second Engineer

· Chief Engineer’s License preferred

· Experience of sailing on LPG/LNG vessels or handling of vessels with MEGI engine as Superintendent preferred.

· Able to travel and visit vessels when required

· Strong verbal and written communication skills

· Able to work independently and in a team setting.

Key Responsibilities

Cloud Solution Architect/Engineer:

• Accountable for cloud solution architecture design and support during the full life cycle of the solution.
• Develop and select migration strategies and approaches to move exiting applications and workloads to the cloud
• Continues Improvement of solutions, architecture standards and guidelines and support creation of documentation to ensure application design compliance and efficient operations of the cloud architecture program
• Develop proof of concepts to prove new techniques
• Ensure quality, security and legal guidelines of the robust and high sustainable code.
• Helps IT teams to design the right solution based on Cloud services
• Lead compliance assessment with the team on designed cloud architecture
• Collaborate closely with Platform and DevOps and Engineering teams to ensure timely delivery of the project deliverables
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Qualifications and Profile

• An ideal candidate should possess the skills/expertise in cloud migration experience (Preferably AWS), with around 10 to 15 years of software development experience.
• Proficiency in coding languages such as Java, Python etc
• Experience with REST APIs and Microservices
• Strong knowledge on OOA, OOD principles and multi-threading
• Experience with common design patterns, messaging patterns and distributed systems
• Experience with test driven development, continues integration and deployment
• Knowledge on development and monitoring frameworks
• Strong knowledge of developing, scaling, and deploying large scale systems with advanced understanding of system performance and tuning
• These responsibilities are not intended to be prescriptive it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.

Legal and Regulatory Responsibilities

· Comply with all applicable legal, regulatory, and internal Compliance requirements, including, but not limited to, the Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

· Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

COMPANY DESCRIPTION

Hafnia is the world's leading product tanker company with a fleet of over 100 vessels including newbuildings, and four product tanker pools which are managed by Hafnia with vessels in the LR2, LR1, MR and SR segments. Hafnia is the result of a merger between Hafnia Tankers and BW Tankers. By uniting our strengths, we are setting a powerful new course in the shipping industry that allows us to better meet our clients' needs and forge new relationships.

Hafnia has a global presence with offices in Singapore, Copenhagen and Houston. We are part of BW Group, an international shipping group that has worked in oil and gas transportation, floating gas infrastructure, environmental technologies and deep-water production for over 80 years.

Shipping is a dynamic global industry that connects world markets. This capital-intensive industry demands a highly skilled workforce and at Hafnia we are always looking for the most talented individuals. Working with us means an exciting and challenging career in an international environment with a wealth of opportunities for professional and personal development.

RESPONSIBILITIES

Responsibilities

• Demonstrate commitment to the company Vision, Mission and Values to be Best on Water
• Reinforce Zero Harm initiatives onboard ships and ashore
• Ensure ships follow the company's energy management initiatives and any deviations to be attended to with priority
• Monitor, manage and report the day to day technical operation and performance of vessel, in conjunction with the onboard management, to ensure that applicable requirements to safety, quality, energy efficiency and environmental performance are met
• Closely monitor and ensure compliance with statutory, class and other third-party requirements
• Conduct bi-annual vessel inspections and follow up on inspection report deficiencies, observations from internal reports and relevant department reports
• Monitor vessels' routine maintenance through AMOS and ensure work and records are accurate and up to date. Verify stock levels by spot checks during ship visits and report
• Arrange for all spares, repairs modifications and services to comply with statutory requirements and company standards
• Identify areas for improvements and modifications and make recommendations for efficient operation of the vessels. Contribute to improved learning and efficient experience transfer by working actively across the fleets
• Manage all phases of the dry-docking process through planning, on-site management and final reporting in accordance with company procedures
• Work with shipboard management team to ensure all third parties engaged in repair / modification activities onboard vessels comply with company policy with regard to health, safety and the protection of the environment
• Evaluate and record Masters' and Chief Engineers' performance, as described in prevailing company documents, and vessel management in close cooperation with the crewing team
• Closely monitor guarantee defects, liaise with yards for successful claims and ensure repairs are closed out effectively
• Develop, monitor and control running cost budgets in accordance with company procedures, goals and applicable KPI's
• Implement procedures laid out in the company quality manuals and other instructions as issued by management including updating records, drawings, manuals etc in accordance with applicable Management of Change routines
• Actively participate and engage in the process for the continuous improvement of departmental procedures.

QUALIFICATIONS

• Minimum 7 years of sailing experience
• At least 2 years' experience at sea as a Chief Engineer or a Senior Second Engineer
• Chief Engineer's License preferred
• Experience of sailing on LPG/LNG vessels or handling of vessels with MEGI engine as Superintendent preferred.
• Able to travel and visit vessels when required
• Strong verbal and written communication skills
• Able to work independently and in a team setting.

OTHER INFORMATION

A typical day begins in our Singapore office by greeting your colleagues, where you will be sitting with your core technical team to discuss the day-to-day vessel activities.

Every alternate day, you'll join in a team meeting where we share good practices and vessel issues which can be resolved efficiently.

At Hafnia, we recognize and welcome ideas with the strong belief in hiring for attitude and training for skills.

Every day is different, and we encourage you to maintain open communications with various department and channels, keeping our goal in mind of protecting Hafnia's reputation as a leading shipping company continuously changing to serve the world better, keeping People First as priority.

Please note that your application will be sent to and reviewed by the direct employer - Hafnia Pools Pte Ltd

Job description

RESPONSIBILITIES

1. Able to perform partial discharge services on electrical assets like switchgear, Transformers, Power Cables, and GIS

2. Able to do Partial Discharge analysis and provide the analysis report for customers.

3. Able to install and maintain online Partial Discharge monitoring system.

4. To provide partial discharge training for customer （on-site/web training）

5. Able to work independently and to travel around the different countries (if needed) to perform services.

6. Technical support (pre & post-sales). Answering technical questions, demonstrating, and responding to the biddings on the technical portion.

7. Review and revise product manuals, database, Product Catalogue, Brochure, etc.

REQUIRED SKILLS AND EXPERIENCES:

1. Bachelor’s holder in electrical engineering (EE) or higher

2. At lease has 3-4 years’ Partial discharge testing experience with medium/high voltage power equipment (GIS, Transformers, Switchgear, Power Cables, etc.) and their insulation failures.

3. Self-motivated, good teamwork and communication skills

4. Advanced Microsoft Office: Word, Excel, and PowerPoint.

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

SENIOR TECHNICAL COORDINATOR

Responsibilities:

· Manage and control revisions of all documentation to ensure consistency of AEDAS deliverables as defined by the Team leader.

· Responsible for specific areas of the design and project development. where required by the project leader

· Assist in the process of coordination with external design teams, organizations or companies, managing its digital related aspects as directed.

· Prepare, develop and edit, under the guidance of the project leader or nominated architect, Sketches, Drawings, Models, Images, Specifications and other documents relating to a project or competition.

· Assist Architects / Designers & Project Leaders in controlling change i.e. Preparation of RVO’s and historical records reflecting change.

· Understand project statutory submissions and controls and to ensure comprehensive compliance documents are prepared as directed.

· Manage the CORENET interface for all submissions work

· Understand and be familiar with the Singapore BIM standards and guides.

Requirements & Attributes:

· Diploma or Technical Certificate in Architecture/Building Construction

· Minimum 5 years relevant experience in architectural draughtsmanship and technical coordination;

· Proficient with the latest versions of AutoCAD, project information databases and specification writing;

· Experience in BIM and Revit will be an advantage;

· Construction drawings skills;

· Familiar with Singapore standards and e-submissions;

· Familiar with Singapore statutory requirements;

· Self motivated, organized and enthusiastic.

Please submit a copy of your updated CV including your current salary, expected salary and notice period to gwendolyn.loh@aedas.com.

Meranti Power Pte. Ltd., a fully owned subsidiary of Energy Market Authority, is establishing a maintenance team to maintain two open cycle gas turbines of our power generation station.

We are inviting applicants for the positions of Technical Officer (Electrical) who shall report to the Senior Engineer/ Engineer/ (Electrical Maintenance) and be responsible for supporting him in the maintenance of Electrical systems of the power station/plants. The Technical Officer shall support Electrical team in the following:

Responsibilities:

• Responsible for proper maintenance of gas turbine, generator and auxiliary systems as assigned by Head or Engineers in-charge
• Perform troubleshooting, predictive, preventive and corrective maintenance to ensure plant equipment and systems run smoothly and efficiently
• Identify, plan and initiate required actions to maintain the power plants for long term reliability and efficient generation output
• Prepare technical specifications for equipment services, contract labour and ad-hoc maintenance services. Supervise and report performance of contractors to ensure good quality and progress of maintenance works, as well as full compliance with contract specifications
• Liaise, supervise, and coordinate with contractors and vendors on projects, maintenance, repair, shut down, and overhaul works
• Support operation and maintenance engineers in investigation, analyse and determine the root cause of plant defects and outages
• Maintain and control all records as required
• Assist in the preparation, certification and review of all management systems, including ISO 9001, ISO 14001, ISO 18001, ISO 50001 annually and provide support to the auditing parties wherever necessary, including internal & external auditors, to rectify non compliances and/or to follow up on improvement items identified during audit
• Support engineers in managing maintenance contracts and inspections, testing and commissioning of new equipment
• Monitor ad-hoc plant projects/tasks to ensure on time delivery
• Perform work orders allocated by Department Heads and/or Engineers

Requirements:

• Education in Electrical Engineering
• Minimum 2 years’ Electrical maintenance experience in a power plant or related industry
• Willing to work overtime
• Self-driven with good working attitude and possess keen learning disposition
• Proven attendance record and works well in a team
• Work location is in Jurong Island (Transport to and from Jurong East MRT are provided)
• Fresh graduates are welcomed to apply.

Interested candidates, please forward your detailed resume, including last drawn salary, expected salary and date of availability to : HR@merantipower.com.sg. Only shortlisted candidates will be notified.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”) or to HR@merantipower.com.sg, you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Do you have passion, expertise and experience working with the Salesforce Cloud environment, and are you seeking a new job in Singapore? Cognizant is recruiting a Salesforce Platform Architect, and the role comes with an attractive salary and benefits package.

As a Technical Architect, you will manage a robust team of Salesforce delivery team members, including BAs, Tech Leads, Developers and QA. You will also perform project and program management activities, including project financials and liaise and manage collaboration between horizontals to bring in synergies and ensure successful delivery.

To give you an idea of how this flexible role would look and feel, here are some things you could expect to do:

• Manage robust teams of Salesforce delivery team members, including BAs, Tech Leads, Developers and QA
• Liaise and manage collaboration between all teams to ensure successful delivery
• Take accountability for the delivery of work packages to customer-facing project teams, ensuring packages are delivered on time and with quality
• Ensure for all projects, each Apex method developed has an equivalent test method with at least one valid unit test (using an assertion
• Ensure total test coverage within QA and higher environments is at least 85%.

To apply for this role, you will need extensive years of experience in handling large delivery engagements with experience in managing SFDC programs. You will also require the following:

• Deep knowledge and expertise across the Salesforce platform, including experience delivering complex SFDC solutions
• You'll have delivered multiple full end-to-end Salesforce.com implementations/projects, especially including highly integrated/complex ecosystems
• Understand how to deliver capabilities on Salesforce AppExchange products.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. At Cognizant, taking care of employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Don't hesitate to please get in touch with our Cognizant team today to apply and register your interest for this full-time Salesforce Technical Architect position in Singapore. We're looking forward to meeting you.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

We’re a high-performing team of passionate, fun-loving, and hardworking individuals with varied backgrounds who come together to support a common mission: enable Grab to deliver faster, better, and more efficiently with each and every roll out.

Largely based in Singapore, our team members are spread across various countries managing multiple initiatives to deliver features that touch the everyday lives of millions of customers across southeast asia through Grab.

As TPM for the APEX team, you will be working with dynamic engineering teams who are on a mission to build Services and Tools that will empower and scale across every engineering team at Grab.

The day-to-day activities:

• General project and program management - define and drive project timelines, milestones, track & report progress, resolve impediments.
• Quarterly roadmap planning and prioritization.
• Deliver programs that span across multiple cross-functional Engineering teams.
• Continuously find ways to help teams and the organization improve how it delivers.
• Facilitate Technical whiteboard sessions to troubleshoot project implementation details and remove blockers for the team.

The must haves:

• At least 8 years of expereince in Technical Program Management or a similar technical leadership role in the Tech Industry.
• Manage a variety of complex, cross-functional programs and lead all aspects of assigned program delivery.
• As a TPM, you will be working with a team focusing on building Infrastructure, platforms, and technologies for various Grab internal teams whose mission is to build products that impact the lives of millions of passengers, drivers, and merchants every day.
• Create and maintain the Delivery Roadmap for the teams you work closely with, along with the respective Tech Managers and Tech leaders.
• Define how to drive these programs and continuously find ways of improving this process in a data-driven manner.
• Embrace Grab’s culture and principles and promote an environment which embodies Grab’s Principle and Values.
• Project/Program delivery with a strong technical leadership background in various Cloud Product suites such as AWS/Azure/GCP etc.
• Strong organizational and interpersonal skills, which will enable you to succeed in Grab's fast-paced environment.
• An understanding of Agile is desirable but not essential; more important than your specific skill set is your ‘can do’ attitude and willingness not to be constrained by your job description.
• Effective communication skills to handle comms with senior management, cross-functional teams, and a proven track record of getting things done/shipping projects.
• Experience working in a dynamic, fast-moving environment where autonomy and self-decision making is needed (to an extent) and able to juggle between different projects/tasks.
• Experience in leading a team of technical program managers in fulfilling organization goals and objectives is desirable
• Experience advising on technical solutions whenever needed is advantageous but not essential.
• Experience in program managing complex Technology infrastructure projects.
• Experience in internal platform delivery.

Wilmar International Limited is Asia’s leading agribusiness group. Wilmar International business activities include oil palm cultivation, edible oils refining, oilseeds crushing, consumer pack edible oils processing and merchandising, specialty fats, oleochemicals, and biodiesel manufacturing, and grains processing and merchandising. It has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia and some 50 other countries. The Group is backed by a multinational workforce of about 100,000 people.

Job Responsibilities:

• Work with commercial team to support customers
• Conduct research work on product, new product development projects, oil processing/processing optimization according to the requirements from the market.
• Provide processing solution/trouble shooting on speciality fats in food industry, including but not limited to margarine/confectionary fats.
• Assist R&D team in quality evaluation and developing basic/sample processes and procedures
• Process optimization with new equipment and material
• Responsible for product training for team, support product line trail in the workshop
• Manage specific R&D project as assigned and ensure completion on a timely manner
• Other duties as assigned

Job Requirements:

• Minimum M.Sc. degree in Food Technology, Food Engineering or Food Science, Chemical engineering, or similar.
• Be resolute, capable of working under pressure and managing many projects simultaneously
• Excellent teamwork, communication and interpersonal relation skills
• Have a strong analytical mind, be flexible and ability to work independently
• Software knowledge of Word, Excel, and Power Point

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

1. Must hold any diploma or degree in engineering from a recognized university/board

2. Must have a minimum of 8 years of experience in the construction sector

3. Should be able to handle the site independently

4. He must have good interpersonal skills, hard work, and a positive attitude

5. Should have 2b and class -3 driving licence

6. He must have good interpersonal skills, hard-working, and positive attitude

7. He must have good knowledge in preparation for electrical quotation

• Surely provides technical oversight to internal resources
• Provides technical expertise to managers, staff, and clients
• Develops and manages technical training
• Manages technical resources within and outside the organization
• Conducts oversight of scientific methodology and parameters
• Energizes and inspires technical teams
• Develops and maintains competence and credibility
• Serves as technical expert

The Technical Delivery Manager is responsible for leading a team of system analyst programmers and developers, managing the system development for the trade platform, implementation and support of Cards related applications on the internal platform with overall accountability, ensuring product deliveries are timely and good quality.

Responsibilities will include –

• Responsible for end-to-end software development and support. This will include pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.
• Responsible for the understanding and contributing to the technical solution from design through to code level.
• Partner with various stakeholders (clients, suppliers) to understand the project requirements and provide thought leadership on solution and technology.
• Manage or lead a team of developers to implement solution that meet the stakeholder requirements and are in alignment with our business objectives
• Responsible for the understanding and contributing to the technical solution from design through to code level.
• Should be hands on and unafraid to modify existing programs when required.
• Work closely with clients in all change requests, analyze and review enhancements for compatibility and adhere to operating guidelines.
• Work with various third parties to ensure product deliveries are timely and good quality.
• Manage the application setup and deployment components
• Manage and resolve development issues and escalation
• Communicate and seek concurrence to refine FSD where required.
• Manage budget coming from different projects.
• Ensure project documentation is done up in accordance to client standards
• Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.
• Coordinate with internal teams and vendors to resolve application and system issues
• Execute tasks related to project / change request / maintenance request
• Drive continuous improvement initiatives to enhance project delivery processes, tools, and methodologies.
• Foster a culture of innovation within the team, encouraging experimentation and the adoption of new technologies and practices.

Skills & Experience requirement

Skills & Experience

• At least 10+ years of experience in application development and maintenance with full software development life cycle experience
• Functional knowledge in Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)
• Hands-on experience on cards application domain on trade platforms
• Significant domain knowledge in Cards and Payments.
• Technically competent in COBOL, CICS , Batch and EZT programming
• Experienced in working with mainframe online related technologies including
• CICS/Online
• Message layer/API integration
• CICS Expediter
• Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Concise understanding of the system development life cycle
• Have experience working on Cards Related application operating on Open Platform eg Linux/Windows
• Proven experience to project manage a team of developers and vendors in
• Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements
• Experience with large scale Cards migration on Cardlink will be advantageous
• Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Embrace the principles of servant leadership, prioritizing the needs of the team and enabling their success.
• Excellent communication skills
• Strong problem solving skills
• Ability to multi-task and perform well under pressure