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The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete understanding of program benefits and requirements of the Authorized Training Center Program (ATC), the Autodesk Authorized Academic Partner Program (AAP), and the Autodesk Certified Instructor (ACI) Program. This includes partner onboarding, managing partner details in database, monitor partner adherence to program requirements, provide partner training and enablement, support partners with respect to Autodesk Software Subscriptions, assist global support in communication for subscription contract, renewal communication, license access, maintenance issues and tracking support tickets.
Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region.
Track, escalate and support costumers’ technical issues on Autodesk products and solutions worldwide
Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate
Ensure the integrity of the information to be made available, for the correct execution of the programs.
Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.
Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues
Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs
Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.
Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
Monitor and track progress of support/application tickets from Conversion to Closure.
Maintain service delivery reporting, training documents and service operations
Manage and maintenance customer database
Report costumers’ products and services
Adhere to Tech Data policies and compliance requirement.
Business forecasting and business planning for product groups with PSM.
Provision of various reports for the purpose of commercial decision making.
Basic technical skills to back the solution building skill sets of respective product / technology
Basic experience of creating EDM / Mailers with good content (Pictorial & Catchy Words)
Seeks to build high customers satisfaction (internal and external)
Renewal Engine Drive with Customers
Good levels of communication, initiative and teamwork
Good level of use of Office tools, in particular Excel
Good level of spoken and written English
Ease of working in a rapidly changing context and reacting to new challenges
Knowledge and experience in the use of databases
Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products
Understanding of channel business & Ecosystem is added advantage.
Customer Service Support experience is added advantage.
Relevant vendor/product certifications are an added value.
University Degree or equivalent
Distinguishing Characteristics:
Technically oriented to gain expert to master knowledge on products and solutions.
Exhibits the ability to interface with the outside sales customer
Excellent planning, customer relationship and partner management skills
Demonstrates initiative and passion to excel
Demonstrates high integrity levels
Flexible to work in Multi-Time zones
Open to field travel 30%
Functional/Technical Skills
Business Acumen
Problem Solving
Dealing with Ambiguity
Planning
Time Management
Drive for Results
Customer Focus
Developing Direct Reports and Others
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Official account of Jobstore.
Date Posted:
2024-01-17Country:
MalaysiaLocation:
Sigma Elevator (M) Sdn Bhd, 15-02 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaAt Otis, it’s our people that make us different.
Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!
About you
Sigma Elevator is growing and we are recruiting a Recapture Specialist, reporting to the Service Sales Manager, the main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.
What you will be doing
Accountable for recapture / recovery target all time.
Managing prospects by proposing services and negotiating service maintenance contract.
Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.
Actively promoting Company products and selling service upgrades.
Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.
Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.
To perform any other responsibilities as required and requested by Head of Department and/or the Management.
Managing QR and providing estimates to current customer of all regular work and repair if needed.
What you will need to be successful
Degree/Diploma in any discipline or with relevant working experience.
Knowledge and experience in the elevators or construction is an added advantage.
High level of self-discipline.
Goal driven and able to deliver high level of work commitment.
Self-starter character, able to work independently with minimal supervision.
Confident and possess excellent negotiation and communication skills.
Enjoys face-to-face interaction and possess a team player mindset.
Desire and willingness to learn new things.
Fresh graduates/those without working experiences are encouraged to apply.
Possess a car and a valid driving license.
What’s In it For Me
Opportunity to work with the world market leader in a crisis-proof industry.
We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and #BuildWhatsNext
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Date Posted:
2024-01-17Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaAt Otis, it’s our people that make us different.
Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!
About you
Otis Elevator is growing and we are recruiting a Recapture Specialist, reporting to the Service Sales Manager, the main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.
What you will be doing
Accountable for recapture / recovery target all time.
Managing prospects by proposing services and negotiating service maintenance contract.
Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.
Actively promoting Company products and selling service upgrades.
Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.
Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.
To perform any other responsibilities as required and requested by Head of Department and/or the Management.
Managing QR and providing estimates to current customer of all regular work and repair if needed.
What you will need to be successful
Degree/Diploma in any discipline or with relevant working experience.
Knowledge and experience in the elevators or construction is an added advantage.
High level of self-discipline.
Goal driven and able to deliver high level of work commitment.
Self-starter character, able to work independently with minimal supervision.
Confident and possess excellent negotiation and communication skills.
Enjoys face-to-face interaction and possess a team player mindset.
Desire and willingness to learn new things.
Fresh graduates/those without working experiences are encouraged to apply.
Possess a car and a valid driving license.
What’s In it For Me
Opportunity to work with the world market leader in a crisis-proof industry.
We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and #BuildWhatsNext
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
