Total 1,402 system analyst job vacancies in Customer Service category in The United States of America

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Job Title: IT System/Business Analyst- Oracle CC&B (Customer Care & Billing)

Duration: 24 months

Key Responsibilities:

System/Application Design Review:

Review system/application design specifications to ensure alignment with project objectives.

Technical Assessment:

Conduct thorough technical reviews and assessments to identify potential issues and areas for improvement.

Script and Module Development:

Collaborate with the Authority’s appointed contractor(s) to develop ad-hoc scripts and modules as per Service Request requirements.

Test Facilitation:

Facilitate and support System Integration Test (SIT) and User Acceptance Test (UAT) processes to ensure system functionality and user satisfaction.

Audit Support:

Assist in facilitating and supporting audits conducted by the Authority’s appointed auditor(s) on the system.

Source Code Review:

Understand and review source codes from vendor(s) for deployment, ensuring adherence to best practices and standards.

Technical and Project Management Support:

Provide technical and project management support, including managing daily operations, continuous system review for improvement, and ensuring contractor compliance with Authority’s requirements.

IT Application System Management:

Manage, maintain, and test IT application systems to ensure efficient operation and functionality.

Stakeholder Collaboration:

Collaborate with business stakeholders, external parties, ICT providers, and government agencies for system operational and maintenance works, as well as for new initiatives/enhancements.

Advisory Role:

Provide advisory support and guidance to team members on the development of IT solutions to meet business and Authority’s needs.

Documentation and Progress Monitoring:

Manage and maintain IT process documentation, track technical documentation, and monitor project progress.

Audit Coordination:

Coordinate and facilitate audit reviews conducted by parties authorized by the Authority.

Project Deliverables Review:

Review project deliverables (e.g., monthly project reports, test plans, test reports, application design/code) to ensure completeness for acceptance.

IT Operation Support:

Provide IT operation support for both on-premises and cloud operations.

Compliance Management:

Ensure project delivery compliance with relevant policies and guidelines, and identify and close any compliance gaps.

Qualifications:

At least 3 years of experience as an IT System/Business Analyst.

Strong knowledge of Software Development Life Cycle (SDLC) methodologies.

Proficiency in requirement gathering, analysis, business process mapping, and preparing business requirement specifications.

At least 3 years of experience in Oracle CC&B (Customer Care & Billing) software development/architecture or equivalent experience in the Oracle technical stack.

Experience in Azure Cloud platform.

Job Responsibilities:

1. Perform system installation and configuration for POS and Retail Systems.

2. Review and contact the tenant for sales submission from the POS system.

3. Conduct system training for customers and internal technical staff.

4. Provide after-sales technical support.

5. Perform day-to-day customer support calls and issues. Report customer issues to the company support portal.

6. To diagnose and resolve customer support issues.

7. Customer on-site support (whenever is required).

8. Conduct system UAT test (when required in the project).

Requirements :

1. Diploma/Degree in Computer Study

2. On-the-job training will be provided

3. IT skills in MS Windows OS, MS Office knowledge

4. Possess good communication (written and oral) skills in the English language

5. Good telephony, emailing, problems solving, and communication skills

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage. Your main responsibilities will be: Perform infrastructure, security, continuous integration and continuous delivery Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups Lead core capabilities which involves researching, analysing and evaluating infrastructure needs Manage and monitor network traffic and systems usage/capacity based on Cloud computing Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts Providing specialist skills in supporting and troubleshooting network problems and emergencies Installing, configuring, testing, maintaining and administering new and

... Click here to view more detail / apply for Support Analyst

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage.

Your main responsibilities will be:
Perform infrastructure, security, continuous integration and continuous delivery
Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups
Lead core capabilities which involves researching, analysing and evaluating infrastructure needs
Manage and monitor network traffic and systems usage/capacity based on Cloud computing
Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications
Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts
Providing specialist skills in supporting and troubleshooting network problems and emergencies
Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations

You will need to have:
Experience with SCCM tools, SCCM Console, Explorer ++, Quick Connect, SQL Server Manager and SharePoint.
Self-motivation, good time management skills and a positive attitude and exceptional communication and interpersonal skills.
Experience supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments
Experience installing, configuring, testing, maintaining and optimising networks, applications, Servers and Workstations
Experience with software deployment and debugging of windows and operations systems
Experience with Network Security analysis and design
Experience with the creation of IT documentation including Disaster Recovery planning, IT Systems guidelines and procedures

???????Salary $65K- $75K + super

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Must have:

• 6 months plus working in a support role
• 6 months plus working experience in financial industry
• 6 months plus working experience in Murex
• Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
• Good knowledge of a variety of asset classes and product: Fixed Income, Equities, Derivatives etc
• Excellent problem solving and analytical skills
• Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus

We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

Key responsibilities:

• Identify and carry out any immediate corrective action that can resolve or contain issues directly.
• Monitor the progress of incidents and keeps all interested parties informed.
• Resolve incidents, verifying the resolution and confirming with the customer.
• Work with 1st and 3rd line support groups to assist with resolution where necessary.
• Escalate and progress the severity of support issues as required.

You'll need experience with:

• Microsoft Windows 10 and 11 Desktop Operating Systems
• Microsoft Windows Server 2016 and later versions
• Microsoft Office 365 and other windows based applications.
• Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
• Active Directory services.
• Mobile Device Management

What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

         shape decisions that will develop & sustain wa's water sources
         permanent opportunity - $131,740 11% super
         flexible working opportunities based in balcatta
 

about the role
we have an opportunity to join our customer program delivery team on a permanent basis as a senior analyst.
in this role youll lead the strategic discovery, assessment and benefits tracking for initiatives within the customer program delivery framework that deliver improved customer experience and business efficiencies. youll also work alongside internal stakeholders to understand business and customer problems and enable the team to deliver step-change improvement in high value customer opportunities.
a role at water corporation can unlock the door to ongoing long-term career development opportunities.   we support training and development, flexible work arrangements, health and lifestyle programs, and generous company benefits. we encourage those looking for flexibility in ... Click here to view more detail / apply for Customer Programs Senior Analyst

IT Support Analyst

Acacium Group

Remote, with occasional travel to UK offices

12 month FTC, Full Time

Competitive Salary, plus excellent benefits, and bonus

Unlock your potential:

Are you looking for a new role within a technically driven environment? Do you enjoy working in a customer facing capacity, covering all aspects of transformation, operations, projects, and delivery? If you would like an opportunity that can provide autonomy, working across multiple platforms and technologies, then read on!

Our Tech & Transformation division are looking to recruit an IT Support Analyst, that will work alongside the Applications and Platforms team. The role will cover all aspects of maintenance and enhancements to core line business applications within the group.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.

Every day you will…

Work with the Application Support team, making and aiding the resolution of incidents, and collaborate as a subject matter expert with internal stakeholders.
Collaborate with wider teams and partner to translate user stories into technical outcomes, including developing, testing and delivering changes in line with business requirements.
Assist in delivering roadmap items for regular releases, maintaining JIRA boards and contributing to SCRUM ceremonies.
Help to manage high volume tickets, using troubleshooting and root cause analysis to resolve problems.
Assist with access control audit processes.
Aid in the preparation of test plans for new software releases, conducting E2E/Regression testing on new releases & functionality and update findings.
Assist the coordination of User Acceptance Testing.
What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

Opportunities to enhance your experience and skillset by moving across the global organisation
Flexible working model with opportunities to work from home
Annual performance bonus scheme
Workplace pension scheme
Gym Flex – discounted gym memberships UK wide
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance and Critical Illness Cover
Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

Experience managing a CRM application / suite of applications.
Proven experience providing either application or service desk support.
Working experience using Confluence and JIRA.
In depth knowledge and understanding of Agile methodologies.
Demonstrated understanding of IT Service Management (ITSM) principles.
Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Proud member of the Disability Confident employer scheme

Are you looking for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England.

• Service Desk Analyst
• £19.50
• Temporary Role
• Monday to Friday
• 35 hours a week
• Early shift 8 am start
• Late shift 10 am start

Role Responsibilities:

• Provide a 1st time fix resolution to customers of the service desk
• Management & distribution of mobile, computing, & software assets based on approved requests from the business
• Liaise with all other IT functions on the escalation and resolution of service tickets, the creation & management of service accounts
• Support IT training support over the phone, or through material creation by way of "cheat sheets" or simple notes
• Liaise with external 3rd parties to provide subcontracted services ie calling out engineers to faulty equipment.

The ideal candidate:

• The role would benefit from a foundation knowledge of ITIL v2 or v3 standards for Incident, Problem, and Service Request management.
• A patient and "customer first" manner is essential for this role
• Able to manage their time to provide successful outcomes per the department KPIs.
• A proactive and "can do" approach is key to the successful outcome for the department and this role.

If you are interested in this position, please contact Laurie on 029222 60797.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Key Accountabilities:

As part of our team, you will be responsible for the following:

• First-Line IT Support:
• Take ownership of customer incidents or service requests and see them through to resolution.
• Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
• Maintain accurate support tickets and provide daily progress updates to clients.
• Escalation and Client Rapport:
• Escalate incidents or service requests that cannot be resolved by the Service Desk.
• Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service.
• Handle queries and updates professionally, maintaining a high level of customer satisfaction.
• Infrastructure Assistance:
• Assist with infrastructure tasks as needed.
• Ensure user security across all systems.
• Complete service requests promptly.
• Administration and Technical Expertise:
• Manage Active Directory, end-user devices, Office 365, and business applications.
• Demonstrate expertise in IT infrastructure, desktop systems, and business applications.
• Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365.

Skills & Experience:
The successful candidate will exhibit the following qualities:

• Proactivity and Adaptability:
• Thrive in a fast-paced, ever-changing environment.
• Effective Communication:
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-focused attitude with a positive approach.
• Polished telephone manner, active listening, and empathy skills.
• Problem-Solving Abilities:
• Strong diagnostic skills and a proactive approach to resolving issues.
• Collaborative team player who supports colleagues.
• Technical Proficiency:
• Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL).
• Proven experience in IT infrastructure, desktop systems, and business applications.
• Quality and Consistency:
• Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality.
• Track Record:
• Demonstrated success working in a Service Desk role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk