Freight Forwarding Customer Service Executive - Sea Freight
Full-time
Senior Executive
1 month ago
Job Responsibilities:
Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
Communicate...
Job Responsibilities:
- Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
- Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
- Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
- Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
- Liaison with customers, agents, operations and service providers on all operational related matters.
- Arrangement and handling of special requirements /ADHOC shipment.
- Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
- Submission of closed job task for invoicing purpose in a timely manner.
- Prepare customer shipments delivery plan.
- Communicate and reporting of customer’s shipment status.
- Prepare and provide monthly KPI report and customer’s requested monthly report.
- Monitor shipment and any other related records has been maintained and updated accordingly.
Perks & Benefits
- Nearby public transport
- Regular team activities
- Medical insurance
Welcome to Worldgate! Worldgate has years of experience applying practical creativity to develop optimal operations and logistics solutions. Our industry knowledge and technical capabilities enable us to implement the most advanced supply chain solutions in use today. Worldgate operates throughout globally with a network of operating centers and facilities across the continents. We optimise our client’s demands by enhancing & integrating multiple logistic capabilities starting from material and product collection, warehousing, value added services, distribution and cross docking. We partner with our customers to create logistical solutions that reduce costs and support long-term growth and profitability. Our services includes: - International Air Freight - International Sea Freight -Trucking & Distributions - Warehousing - Project Cargo - Customs Brokerage - Supply Chain Management - Value Added Services
