Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) went live in April 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.
As a member of the Commercial & Compliance Team this role will be jointly responsible for helping to create an effective and efficient organisation with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.
The Role - Data Manager
Reporting into the Head of IT Services, you will be responsible for understanding the structure, format and flow of data between multiple internal and external systems. You will work with stakeholders to ensure data is managed effectively and in a way to allow maximum interpretation, informing wider stakeholders of how the business is doing, providing an insight into processes and identifying where improvements could be made. You will also work to ensure data held is accurate and that corresponding datasets reconcile with the correct master relationship. The post holder will be an experienced people manager and the role will be suited to those who have a background in database administration, reporting, data flow management, data interrogation and data analysis.
The role will primary focus at supporting Data Management strategies for Pinnacle Service Families working in conjunction with our external technical service provider.
The person fulfilling the role must have a flexible approach to delivery and be used to handling complex change with multiple stakeholders.
Duties/Key Responsibilities
• Develop and maintain a clear understanding of all underlying API’s for various connected applications under the FIDS contract for PSF.
• End to end ownership of data workflows for key IT applications
• Continually develop data management strategies.
• Maintain a clear vision of the overall Project Landscape effecting PSF.
• Regularly monitor and evaluate information and data systems that could affect analytical results.
• Work with our strategic IT partner to implement a robust data warehousing solution for PSF landscape.
• Work with the PSF Leadership team to identify areas for improvement and provide support improve data reporting capabilities.
• Contribute to continuous improvement initiatives.
Skills
• Demonstrable experience of successfully operating in an equivalent role.
• Able to devise and implement effective systems and processes for quality assurance and compliance
• Proficiency with wider databases and data management technologies – SQL, SAP Business Objects, Power BI etc.
• Knowledge of Oracle Database would be beneficial, but not mandatory.
• Measurable success in the delivery of cost efficiencies and margin improvements across contracts
• Ability to engage and influence at a senior level, both within the organisation and externally
• Agile and ability to multi-task, pivot and prioritise different projects
• Great verbal and written communication skills, and excellent programme and project management skills
• Strong work ethic and high standards – committed to delivering on our “best in class” ambition
• Understands what excellent performance looks and feels like in a customer facing organisation and can help us achieve our targets, to ultimately Transform Communities, Change Lives
• Resilient and positive in a demanding and changing environment, with the capacity to deliver results to tight deadlines and under pressure
• Great verbal and written communication skills, and excellent programme and project management skills
• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience in data management or analysis.
• Ability to translate complex problems clearly and in nontechnical terms.
• Ability to interpret and organize large amounts of data.
• An analytical mindset with superb communication and problem-solving skills.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
