Total 4 pr officer job vacancies in Bangsar

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

工作職責：

· 依照ISO9001、14001:2015和45001:2018的要求實施、運作和維護HSE管理系統審核。

· 負責工作場所環境、職業安全與健康事務的總體規劃、實施。

· 確保現場所有員工/工人遵守並遵守安全工作實務。

· 確保所有員工和分包商的工人在工作現場工作時使用合適的個人防護裝備 (PPE)。

· 執行並準備每日現場安全檢查表。

· 不時對新工人/分包商工人進行安全計畫（安全入職/工具箱會議等）。

· 監控現場普工活動的日常安全。

· 檢查現場使用的工地機械和設備，確保符合工程現場安全要求。

· 調查、分析、提出建議並維護事件/事故或工作危險的報告，以確定原因並提出預防措施。

· 確保工作現場有安全標誌、急救箱、消防設備和充足的安全材料。

· 準備安全工人時間表並將其提交給專案經理。

· 驗證所有法律要求和當局檢查是否已滿足並依照計畫中的規定進行。

· 根據馬來西亞 DOSH 要求維護、執行和加強安全相關事宜。

· 促進、建立和實施健康和安全程序，並提高員工的意識。組織安全衛生委員會會議。

· 進行風險評估，調查事件和事故的原因，並報告調查結果。對所有安全相關主題進行培訓。

· 在緊急情況下領導和協調緊急應變小組 (ERT) 或急救小組。

· 編制、分析和維護工作場所事故、職業病和職業中毒事件的統計資料。

· 準備與健康和安全相關的各種報告、文件和表格。

· 確保根據監管要求維護和儲存文件。

· 履行指定的其他與安全和健康相關的職責。

· 協助並向專案經理報告有關現場安全、健康和環境事務的問題。

· 成為團隊合作者，積極主動地促進工作場所的安全、健康和環境問題。

· 透過會議、培訓和其他溝通會議，持續向計畫人員提供安全與健康意識。

· 分配但不限於上述的任何其他職責。

工作要求：

· 最好是職業安全與健康綠皮書/學位持有者或同等學歷/與職業健康與安全相關的文憑或 NIOSH 認證。

· 該職位需要至少 5 年高層住宅建築工作經驗。

· 流利的英語和馬來語口頭和書面溝通能力。

· 熟悉法律要求以及良好的環境、安全和健康實踐

· 撰寫健康與安全報告和政策的經驗。

· 必須在 DOSH 下註冊職業安全與衛生辦公室。

· 如有需要，與地方當局聯絡。

· 必須以自我為導向，具備較強的領導能力和人際溝通能力。

· 所需語言：馬來語、國語、粵語、英語，因為這些是建築工地使用的語言。

· 自我激勵、組織良好、積極主動。

· 良好的解決問題和溝通能力。

· 能夠在壓力和緊張的時間安排下工作。

· 積極主動的態度，能夠同時處理多項任務，並在時間驅動的環境中茁壯成長

· 具備獨立工作和團隊合作的能力

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 開放文化

Job Responsibilities:

·       Implementation, Operation, and maintenance of audit of HSE Management System in compliance with ISO9001 and 14001:2015 and 45001:2018.

·       Responsible for overall planning, implementation of the Environment, Occupational Safety and Health matters within workplaces.

·       Ensure the safe working practices are observed and complied with by all staff/workers at the site.

·       Ensure that all staff and subcontractors’ workers are using suitable Personal Protective Equipment (PPE) while working at the worksite.

·       Carry out and prepare the daily site Safety Inspection Checklist.

·       Carry out safety programs (Safety induction/toolbox meeting, etc.) new workers/subcontractors’ workers from time to time.

·       Monitor the daily safety of general workers’ activities at site.

·       Inspect the worksite machinery and equipment which are being utilized at the site to ensure compliance with the project site safety requirements.

·       To investigate, analyze, make recommendation, and maintain reports of incidents/accidents or work hazards, to determine causes and propose preventive measures. 

·       Ensure safety signage, first aid kit, firefighting equipment and adequate supply of safety materials are available at the worksite.

·       Prepare and submit the safety workers time sheet to the Project Manager.

·       Verify that all legal requirements and inspections by authorities are met and carried out as specified in the plan.

·       Maintain, enforce, and enhance safety-related matters in accordance with DOSH Malaysia requirements.

·       Promote, establish, and implement health and safety procedures, and raise awareness among employees. Organize safety and health committee meetings.

·       Conduct risk assessments, investigate the causes of incidents and accidents, and report findings. Conduct training on all safety-related topics.

·       Lead and coordinate Emergency Response Teams (ERT) or First Aid teams during emergencies.

·       Compile, analyze, and maintain statistics on workplace accidents, occupational diseases, and incidents caused by occupational poisoning.

·       Prepare various reports, documentations, and forms related to health and safety.

·       Ensure documents are maintained and stored accordingly to regulatory requirements.

·       Perform other safety and health-related duties as assigned.

·       Assist and report to the Project Manager on issues pertaining to the site safety, health, and environmental matters.

·       To be a team player and proactive in promoting safety, health, and environmental matters at the workplace.

·       Continuously provide awareness on safety & health to project personnel through meetings, training, and other communication sessions.

·       Any other duties as assigned but not limited to the above.

Job Requirements:

·       Preferably a Green Book / Degree holder in Occupational Safety and Health or equivalent / Diploma or NIOSH Certification related to Occupational Health and Safety.

·       At least 5 Years of working experience on high rise residential construction is required for this position.

·       Fluent verbal and written communication skills in the English, Bahasa Malaysia.

·       Good knowledge in legal requirements and good environmental, safety and health Practices

·       Experience in writing reports and policies for health and safety.

·       Registered OSH Office under DOSH is a pre-requisite.

·       Liaise with local authorities if needed.

·       Must be self-oriented with strong leadership and interpersonal skills.

·       Required language(s): Bahasa Malaysia, Mandarin, Cantonese, English as these are the language used in the construction site.

·       Self-motivated, well organized, and proactive. 

·       Good problem-solving and communication skills. 

·       Ability to work under pressure and under tight schedule. 

·       Initiative-taking attitude with the ability to multitask and thrive in a timeline-driven environment

·       Ability to work independently as well as part of a team

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Open culture