About the Role
We are looking for a Global Security Operations Centre (GSOC) Operator to join our team. This is a hands-on position, working in a state-of-the-art purpose-built 24/7 GSOC.
You will be responsible for monitoring physical security functions, detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities. Situations monitored and actioned can result from technical failures, extreme weather, political instability, crime or terrorism.
You will use various tools to accomplish these functions, such as global access control and alarm monitoring systems, integrated video monitoring systems, enhanced visitor management systems, and in-house applications.
The GSOC operates 24/7, therefore, you must be flexible and able to work on weekends, night and day shifts and any designated shift patterns as required by the shift rota along with a willingness to assist the team with overtime as needed.
Duties and Responsibilities
- Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
- Ensure that all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous and professional manner and documented appropriately.
- Maintain knowledge of the SOC-specific standard operating procedures.
- Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations.
- Investigate and respond to alarms promptly.
- Evaluate and process information received from all available sources, and respond with appropriate communication and dispatch procedures.
- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services, such as EMTs, Fire Departments, etc.
- Regularly participate in security/safety training programs to stay current on critical SOC responsibilities and competencies inclusive of drills and tabletop exercises.
- Write accurate and concise reports for team members and department supervisors.
Requirements
- Relevant work experience in a field such as security, research, analysis, investigations or customer service
- Ability to send out informative emails and action alarms on time
- Ability to think critically.
- A quick learner with the ability to multi-task
- Attentive, organised, and detail-oriented
- Comfortable working in a fast-paced environment
- A strong team player with the ability to work independently as needed
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to think quickly, multi-task, problem solve, prioritise and coordinate responses in a fast-paced work environment.
Nice to have
- College / University degree preferred.
- Previous Security Operations Centre (SOC) experience.
- Proficiency in Microsoft Office suite applications.
- Familiarity with access control systems, CCTV monitoring systems, and incident management platforms. Experience with security applications including Lenel and Genetec is preferred.
Interview process:
- Initial call with our Talent Acquisition team member
- Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
- Panel interview with some of the team members and hiring managers at Sibylline
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
