Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.

Job Summary

Learns to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.

Responsibilities
Requirements & Support

• Identifies, validates and documents customers' order requirements based on the general technical knowledge of the Data Centers
• May be assigned to manage simple to mid-level customer deployments

Project Planning

• Supports & develops project implementation plans/task lists for customer deployments through collaboration with cross-functional teams (such as Sales, Client Services and Data Center Operations), working with information and guidance from more senior team members on project tasks and activities

Customer Order: Project Implementation and Delivery

• Supports such as on a piece of a larger project as assigned
• Schedules implementation meetings with customers and cross-functional groups
• Monitors and ensures the timely closure of Operations activities with accurate information into Equinix business systems (i.e. Siebel fulfillment)

Cross Functional, Customer Support & Customer Communications

• Investigates and collaborates with cross-functional teams to resolve issues during project implementation
• Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
• Serves as customers' point of contact for any escalation of issues during project implementation
• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
• Communicates with customers, own team and cross-functional groups on project plans and implementation progress for small to medium scale project

Process Support/Optimization

• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements

Systems Support

• Provides basic system support for Data Center Operations systems such as Siebel Fulfillment, working with Regional Operations at the direction of more senior team members

Data Support/Analysis

• Ensures Operations provisioning data is accurately input into Equinix business systems
• Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks

Vendor Support

• Engages and works with Operations Support to manage and engage third party vendors and suppliers for services and materials

Qualifications

• 3+ years experience in a Data Center environment preferred
• Bachelor's degree in IT / Engineering / related fields preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

19th April, 2024
Suitable for an experienced Senior Case Manager or Technical Advisor moving from an insurer into a well-known national claims management provider with over 2000 staff nationally. This newly created team, manages workers compensation claims on behalf of a number of self-insurers across WA.

Permanent full-time role offering 9-day fortnight after probation
Salary Range: $95,000 - $115,000 plus super and bonus
Flexible working arrangements with working 2 days in the office
This role is ideal for an experienced workers compensation professional with strong knowledge of the WA legislation and a passion for coaching and mentoring. 

As the Technical Advisor, you will be the subject matter expert supporting the business and case managers with all aspects of technical workers compensation experience. In this role, you will enjoy being part of a growing team and impacting the business as it expands
... Click here to view more detail / apply for Technical Advisor ? Workers Compensation

          permanent leederville based role
          $151,114 super (co-contribution scheme available) and other benefits
          9-day fortnights and flexible working options available
 
a permanent opportunity is available within integrated operations, water operations as the team leader regional water operations based in leederville.  the incumbent is retiring at the end of august 2024, and we are backfilling the role now to ensure a long handover period before they leave the business. 
lead an operational centre of expertise for regional scheme operations and planning; including centralised remote operations, scheme performance reporting, maintenance and commissioning coordination within water operations. this includes the provision of a specialist scheme management service to ensure the continued water scheme configuration and performance compliance of source, conveyance, and operation of regional water schemes, provision of strategic operational knowledge into asset design & integration, maintenance planning and operations. 
 
... Click here to view more detail / apply for Technical Advisor ? Civil Construction

Higher Technical Qualifications Advisor – Barnsley College - Fixed term cover - £27,067 to 29,506 per annum
PART TIME OR FULL TIME CONSIDERED.
Are you looking for a fixed-term, flexible role where you can use your skills to support a busy Student Recruitment office?
This is a unique opportunity for a highly motivated individual to join our Student Recruitment team as an Advisor leading on the promotion of Higher Technical Qualifications.
Benefits
First of all, what’s in it for you?
Substantial annual leave entitlement (Up to 47 days per year pro rata including bank and public holidays!)
Local Government Pension Scheme – with a generous 18.6% employer contribution!
Considerable staff investment through funded CPD opportunities, regular staff development training and paid volunteering days
Career advancement opportunities with tailored support for staff to progress
Exclusive discounts and cashback for retail, dining, and leisure
Access to health cash plans as members of the Westfield Health Scheme or Health Shield
College gym membership with onsite facilities
Supporting employee mental health through access to free counselling services and the Foundations App
Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work
Free Microsoft Office 365 for personal use on up to five machines
Access to discounted hair and beauty therapies at our onsite salon
On site subsidised Starbucks and food outlets offering a variety of dining options
Higher Technical Qualifications Advisor
Student Recruitment
Fixed term cover until December – Part time or Full time considered
£27,067 to 29,506 per annum
In this role you will promote Higher Technical Qualifications to a wide range of audiences including Schools, Colleges and local employers. This will require developing strong working relationships via networking opportunities and delivering activities and events to raise awareness of the higher technical education pathways.
You will need to have a flexible approach, excellent communication and presentation skills, proficiency with IT and be confident in dealing with small and large scale client groups. We are looking for a Higher Technical Qualifications Advisor with previous experience in a customer focused environment dealing with a wide range of stakeholders. For more information, please contact the Recruitment team.
Please note you will be directed to the Barnsley College website to complete your application. Closing date for applications Sunday 5th May 2024 - We reserve the right to close this vacancy early depending on the level of interest.
Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

join our project management team based in leederville
shape decisions that will develop & sustain was water sources
12 month opportunity with flexible work options from $112,195 super

 
water corporation is recognised globally for our performance and innovation to secure water supplies for western australia in a changing climate. were driven to  manage water services sustainably to make wa a great place to live and invest . a role at water corporation can unlock the door to ongoing long term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits. if you share our commitment, then consider water corporation as the next step in your career.
 
about the role
we have a 12 month opportunity within our project management team for a  technical ... Click here to view more detail / apply for Technical Advisor ? Civil Construction

 

• Lead technical initiatives and apply systems approaches in the hydraulic motor business. 

• Collaborate with appropriate departments to share new knowledge, evidence, and best practices for continual development and innovation. 

• Demonstrate dedication to client satisfaction by anticipating their needs and providing a convenient shopping experience. 

• Use digital photographs with precise explanations to give customers and sales personnel a clear knowledge of equipment faults, allowing for faster responses. 

• Create and distribute repair history reports to clients, including instructions on how to analyze and understand the data for better decision-making.  

• Assist customers and sales staff by swiftly answering inquiries, providing answers, and making recommendations for unique service concerns and challenges, thereby ensuring customer happiness and retention.  

Operations Tech

Location: York

Base Salary: £43,000

Full time: On call 1 in 5 week period when on call extra 440 a week

Overtime: Available 1.5 on Saturdays, double pay sundays (on top of base salary)

Car Allowance: £550 per month plus mileage OR car allowance (on top of base salary)

Are you driven to succeed? Do you have experience in a mechanical or electrical maintenance background? We are currently recruiting for an experienced Operations Technician to join our UK team on a permanent basis within York area.

In your role you will be responsible for the performance of field operation & maintenance duties for several assets/facilities & plants within your area. You will act as a technical and local point of contact with gas suppliers and/or customers. Whilst following and enforcing the Security procedures within the framework of regulatory requirements you ensure with the help and monitoring of competent people, the maintenance in good general condition of the installations.

How you will make an impact:

• Apply regulatory safety rules to all responsible sites
• Training subcontractors and users to safety rules
• Alerting and raising awareness when witnessing risky situations
• Root cause analysis of safety incidents
• Participating and is involved in the RAMS (Risk Assessment Method Statement)
• Managing and Coordinating site emergency procedures (including Waste paperwork & COSHH documentation)
• Writing and checking Standard Operating Procedure for Works & Review Risk Assessment & Method Statement creation
• Maintaining the history of interventions carried out on the installations writing exhaustive reports
• Managing the updating of the documentation "As built" of the equipment and the installation according to the MOCs issued.
• Carrying out routine checks
• Maintaining sites and equipments in good operation conditions
• Contributing to managing part procurement & stock

We'd love to hear from you if you have:

• Working experience of mechanical or electrical engineering
• UK Driving license
• Knowledge of gas (LNG CNG)
• Knowledge in cryogenics (processes, equipment, risks).
• Knowledge in instrumentation and gas analysis.
• Knowledge of P&FD, P&ID, electrical diagram, functional analysis.
• Experience of writing of technical reports and procedures
• Knowledge in Managing Safely/Risk Assessment
• Have the right to work in UK

Additional Information:

• Location: York
• with regular travel to the plants within your area of responsibility
• Competitive Salary dependent on experience
• On call pay out
• Generous Pension Scheme
• Open to discussing flexible working
• Mentoring schemes
• Perks at work
• Mental health wellbeing ambassador support

If this sounds like the next permanent role you have been waiting for, please click apply below or contact Kerry on 01489 560 130 / to find out more!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

ABOUT US
As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey join us to create food the world loves to eat!
 
Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity.
 
We are constantly looking for problem solvers who combine creativity with passion in our quest in to deliver fresh, natural, and convenient food solutions across the globe. 
 
Your future in food starts here | Head of Operations | Kilcoy QLD
 
ABOUT THE ROLE:
You will manage the Operational team to deliver cost-effective meat processing operations, meeting organisational targets and producing quality product, with workplace health and safety, food/hygiene safety and other required legislative compliance at the forefront.
Location: 4830 D'Aguilar Hwy




... Click here to view more detail / apply for Head of Operations | Kilcoy

Mobile Operations Manager (Multi Skilled / AC background) - Facilities Company - Glasgow based with travel required

An excellent opportunity has arisen to join one of the leading companies in the facilities industry. They are looking for an experienced Mobile Operations Manager to work on prestige contracts for our client.

The main purpose of the job will be to ensure that technical operations are maintained to a very high standard and also contractual obligations are met.

The manager will also need to maintain the site's PPMs to 100% completion at a high quality level and update the asset register on a routine basis.

The manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a high service level and will also be a key player in the technical pro-active approach on risk minimisation.

The main duties will also include:

Manage all technical issues.
Supervise a team of engineers.
Manage agreed KPI and SLA’s.
Responsible for managing the contracts H&S and environmental performance on site.
Responsible for managing the company’s quality procedures on site.
Recruitment of any new staff required on sites.
Responsible for the technical development of all staff, which will include annual appraisals.
Management of client relationships on a daily basis.
Management of all reports.
Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue.
Responsible for the permit system.

Applicants for this role must be able to demonstrate the following:
Qualified in commercial gas, Fgas and or electrical qualifications.
Strong technical engineering understanding.
Previous experience of managing large engineering teams.
Experience of service delivery in high profile contracts.
Ability to communicate both verbally and in writing with all levels of staff and clients.
Ability to manage and prioritise a demanding and varying workload.
Ability to deliver projects on time and on budget.

- The package for this role includes:
Salary up to 50K - 25 days holiday plus bank holidays
- Private Healthcare
- Electric company car

About the team
Network Operations are pivotal in monitoring all active assets and overseeing the operation of the passive assets, including 3,500km of water mains and 3,500km of sewerage to provide safe drinking water supplies and sewerage collection.
About your new role
As a Network Operations Officer  Water, you will be responsible for providing expert advice for the effective operation of City of Gold Coasts water distribution network.
What you'll be responsible for

Scope, plan and coordinate water network planned and unplanned shutdowns.
Manipulate the water network to manage supply to customers.
Undertake investigations based on SCADA, IoT and GIS data.
Review design and pre-construction drawings.
Proactively investigate networks for GIS discrepancies.

We're looking for people who have


An understanding of SCADA and logging devices
Experience in data analytics
An ability

... Click here to view more detail / apply for Network Operations Officer

Data Center Operations Lead - Drive Daily Operational Excellence

Are you an experienced data center professional with a passion for leading teams and ensuring operational uptime? We are seeking a motivated Data Center Operations Lead to join our world-class facilities.

In this crucial role, you will supervise a team of data center technicians and coordinate all daily operations across our state-of-the-art data centers. From monitoring critical infrastructure and systems, to responding to alerts and incidents, to enforcing processes and procedures - you will be the frontline leader ensuring seamless operations.

Key responsibilities include:

• Lead and develop a team of data center technicians and vendor staff
• Oversee monitoring of data center facilities, environment, power, cooling, etc.
• Rapidly identify, troubleshoot and resolve any operational issues or downtime
• Administer service desk for data center tickets and requests
• Liaise with cross-functional teams on maintenance, upgrades and support
• Assist with disaster recovery planning, testing and documentation
• Conduct operational reviews and report on gaps, risks and improvements
• Maintain comprehensive asset documentation and compliance records
• Provide training to uplevel the data center operations team

The ideal candidate will bring:

• Bachelor's/Associate's in IT, Computer Science or related technical degree
• 5+ years of data center operations and facilities management experience
• 2+ years supervising/leading a technical operations team
• In-depth knowledge of data center infrastructure like HVAC, fire suppression, UPS
• Experience with monitoring tools, ticketing systems and incident management
• Familiarity with change management, disaster recovery and compliance
• Excellent troubleshooting skills and proven problem-solving ability
• Strong communication skills for cross-team collaboration
• Data center certification (CDCP, CDFOM, etc.) is preferred

Take your career to new heights and lead best-in-class data center operations. Apply today!

Our client is a leading Multinational Social Media Company.

As an Operations Program Manager -Legal, you'll play a key role in ensuring that Company meets its legal and regulatory requirements by applying adequate project and program management practices to ensure successful delivery of projects.

Job Responsibilities

• Manager interdependencies across operations & projects within the program.
• Facilitate risk mitigation and contribute to removing roadblocks to ensure critical project delivery on time.
• Drive efficiency within the team through tooling solutions and/or stakeholder management initiatives.
• Ensure adequate project management tracking and facilitate communication within the program, team and other stakeholders.
• Support efforts pertaining to achieving regulatory and legal compliance, e.g. high priority case escalations and case management.
• Facilitate communication with cross-functional teams and foster strong relationships across Legal, Public Policy, and other Operations team.
• Support data reporting of key metrics within the team by working with cross functional teams.
• Partner with cross-functional teams, in particular Legal, Public Policy, Operations and Engineering Teams to lead or contribute to project delivery.
• Use expertise to improve knowledge and expertise within the team.
• Proactively and independently contribute to the strategic direction of the team.

Job Requirements:

• BA or BS degree in business studies, law or political sciences with min 3-4+ years’ experience within operations environment from tech company.
• 2-3+ years’ experience in managing complex projects and/or program management
• Legal, Legal Ops or Intellectual Property experience is added advantage.
• Knowledge of the intersection of legal guidance, policy and free speech on the Internet
• Experience using data driven techniques, advance process improvements to ensure workflows within programs operate efficiently.
• Experience being flexible and thrives in fast-paced changing problem spaces.
• Experience working well across different teams/ time zones.
• Should have strong communication and stakeholder management skills.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

We are looking for an experienced Operations Manager with a background in FM hard services delivery and small works project management. You must be able to show experience as people manager having managed both direct teams or individuals and sub-contractors ensuring high levels of delivery within a SLA's and KPI's environment and managed, monitored and controlled costs ensuring achievements of financial targets. As you will play a key role in the audit process you will be experienced in management information, operational finance and reporting.

You will be pivotal in engaging and managing key stakeholder relationships including managing multi-disciplinary teams. Holding an IOSH (or equivalent) certificate you will also be able to demonstrate an awareness of H&S regulations.

Proficient in IT and Microsoft Office you must hold a minimum standard of C&G Level 3 or equivalent in mechanical, electrical, building services or a similar hard services trade.

Job Objectives and Responsibilities

-To support the Account Manager in the profitable, efficient, and safe running of the contract in compliance with the MITIE SGOV NEC4 contract T&C's.

-To assist the Account Manager with the budget and P&L for the contract to ensure financial targets are met where applicable to the role.

-Ensuring service delivery is of the highest level, meets and exceeds the contract SLA's/KPI's.

-To meet statutory compliance targets under your remit as required

-Ensure that all P2(Part of contract) works are carried out within the contract comprehensive and materials budget.

-Ensure that all P6 (Chargeable) small works projects or otherwise under your control are completed within time scales and budget.

-Obtain and review competitive quotes from our supply chain and make accurate proposals to the client for cost vs. quality on small works or special projects as assigned by the account manager.

-Support directly with the management of the CDM and QHSE as required across all contracts works as directed by the account manager.

-Deliver small works quotes and special projects within SLA as per contract T&C's as and when assigned by the account manager.

-Support the client in developing a full comprehensive scope of works for any required works.

-To successfully manage and challenge on resources, materials, and equipment usage to ensure delivery of service excellence, high standards of maintenance, statutory compliance across all planned and reactive M&E equipment and fabric maintenance in the most economical and effective manner whilst following company guidelines and policies,

-Utilisation of security cleared MFA's and SME's

-Utilising support from managers and engineers, ensure the day-to-day activities of labour, materials and sub-contractors are in compliance with company policies and procedures, health and safety, quality and environmental systems.

-To support the Account Manager and Compliance & Performance manager with the management, control and auditing of sub-contractors, sites and projects as directed by the account manager.

-Ensure completion of site inductions and all other relevant H&S documentation for all sub-contractors on site.

-Prepare incident/investigation reports communicate any building related incidents that occur following the escalation process.

-Alert your line manager and client to any facilities related issues that may affect day-to-day business operations.

-Develop and maintain robust site logbook management and compliance documentation for all required assets, systems and personnel.

-Understanding and utilisation of all required Mitie and client systems including CAFM or 3rd party portals

-Ensuring statutory and contractual compliance in line with company and client procedures

Main Duties

-Participate in the preparation and development of site-specific life cycle replacement programmes, FMR's and condition surveys and delivery streams as required for each.

-Monitoring our own team and sub-contractors by carrying out audits on work completed and instigating corrective Actions if required.

-Implement our Health and Safety policy and Procedures to ensure the safety and welfare of all employees, sub-contractors, end users and the public.

-Production of monthly Health & Safety Reports.

-Ensure the timely supply of site management information as and when required.

-Work with the energy manager to implement procedures to ensure innovative and effective energy and utilities management and monitoring.

-Timely production of all required service reports.

-Support with site setup/refresh to achieve best-in-class service delivery and site management from an electronic and physical paperwork administration level.

-Aid in supporting the compliance and performance manager where required with technical knowledge or as instructed by the account manager.

-Obtain best value quotations from approved sub-contractors for additional works as required.

-Liaising with site client FM and key personnel on building related issues.

-Attend planned review meetings with key personnel on site and seek resolution for any issues raised.

-Provide effective communication with all building users and other client appointed sub-contractors.

-Take ownership for buildings within remit, ensuring high standards are reflected across all sites in regards to assigned duties/tasks

-Utilise daily business systems such as CAFM and additional required systems to monitor contract and workstream performance.

-Compliance is to be regularly audited and ensure that all site certification is up-to-date from a technical standing and reports are consistent and of good detail.

-It is a requirement to support the OOH team remotely to provide advice and escalation updates as per policies. To liaise with other Management and engineer's, communicating who is available in the case of an escalation or emergency.

-Ensure that all relevant technical information from all regions is captured on Share Drive/Electronic Form to ensure ready access for all who require.

-Regularly attend all sites in remit, providing advice and assistance to Engineers as required

-Ensure that Site Log books are audited and contain relevant and up-to-date/accurate information

-Undertake all required Health and safety Training as requested by your Line Management.

-Review and maintain CDM (Construction Design Management) documentation, ensuring all relevant

Skills Required

-Excellent understanding and knowledge of hard services provision- with relevant qualifications

-Must be able to communicate, motivate, control, organise and manage staff and contractors effectively

-Must have previous experience in a similar role

-Financially competent i.e. previous budgetary experience.

-Organised and able to meet deadlines.

-Conversant with relevant legislation and compliance issues

-Ability to write reports.

-Be pro-active and able to prioritise effectively

-Demonstrable subcontractor management skills

-Decision-maker with a flexible approach

-Excellent written and oral communication and Microsoft Office skills.

-Have a full apprenticeship and engineering qualification (not trade specific)

Person Specification

-Must hold relevant and updated qualification in their specialist field.

-Must have at least 2 years experience in a similar role which can be demonstrated

-Be an effective leader and have excellent personnel management skills

-Good oral and written communication skills.

-Good knowledge of all aspects of Health and Safety

-Must be self-motivated, a good Team player and have a proactive approach.

-Should have a “Can Do” approach and portray a positive attitude

-Must be able to gain Disclosure Scotland and necessary SC security clearance in role but BPSS pre start.

-Willing to travel

Health and safety responsibilities

-Follow Group and company policies and procedures at all times;

-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

-Use all work equipment and personal PPE properly and in accordance with training received;

-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

-Ensure Group and company safety arrangements and procedures are followed at all times.

-Report any apparent deficiencies in systems of work or equipment provided that may present an unnecessary danger or risks to health and safety.

-Use all work equipment and personal PPE properly and in accordance with training received.

-Report any accidents, near misses, Hazards and cases of ill health to the Line Manager.

-Assist the company during investigations of accidents and safety related incidents.

-Work safely at all times giving due consideration for the safety of others.

-Notify line management of safety training needs.

-Assist the business in improving safety systems and performance through consultation, co- operation and communication.

-Inform the line manager of any physical or mental condition that affects the ability to work safely.

-Carryout tool box talks as per schedule provided by Contract Manager/Supervisor / Health and Safety Manager.

-Ensure that all sub-contractors are working in a safe manner.

-Issue permits To Work for sub-contractors and In-house staff as required.

-Ensure Method statements and risk assessments are provided by sub contractor.

-Ensure all health and safety procedures are being adhered at all times.

-Ensure that all in-house staff and sub contractors work duties are carried out in a safe, efficient and competent manner, complying with but not limited to:-

-a) Environment, Quality and Safety legislation.

-B) Trade and Company Standards

DWP. Digital with purpose.

• Are you an experienced IT leader with the skills and knowledge to guide and support team of high-performing engineers?
• Do you have an inquisitive mindset, the drive to continuously improve systems, and a passion for solving complex problems?
• Are you interested in using latest technology to create innovative solution and create better service for millions of DWP users?
• Are you looking for an environment that champions continued learning and shared best practices, as part of a collaborative community?

DWP Digital is transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use.

We're looking for a driven Lead Application Operations Engineer to work on central systems and services that make a difference to the services DWP delivers, and to the lives of people all across the UK.

If you want to be part of our expert community, click apply now to start an application.

As a Lead Application Operations Engineer, you will be:

• Managing a team of Application Operations Engineers, using your extensive experience, knowledge and skills to help support and guide them through complex IT systems issues.
• Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned.
• Providing technical expertise and leadership to ensure service issues are rectified and new projects progress effectively.
• The main point of contact for customer queries, leading the discussions around the future roadmap of services.
• Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication.
• Utilising your knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the wider function.
• Promoting automation, service improvements and the removal of repetitive manual tasks, allowing teams to focus on tasks that require their unique insights and experience.

Your essential skills and experience:

• Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users.
• Experience operating in a senior leadership role, providing task management to teams which carry out full range of Service Management duties and building strong relationships with a diverse range of stakeholders and services.
• Strong technical ability on a range of technologies and systems resulting in improvements to services. Including the sharing of best practice and implementation of improvements across multiple teams

Details. Wages. Perks.

You'll be based in our brilliant digital hub in Newcastle. It's a great site, with facilities like sports courts, restaurants, and a gym. We're just across the road from Longbenton Metro

We also have all the tools and tech to work flexibly. We operate a hybrid working model. You can currently expect to work from home 60% of the time.

We offer competitive pay of up to £63,517 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £18,400 a year.

You'll get a generous leave package starting at 25 days, rising to 30 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

Responsibilities:

• Responsible for preparing and presenting pest control report for clients
• Coordinate with other departments on implementation of pest control project and monitor the progress
• Respond to complaints and resolve issues to the clients’ satisfaction
• Conduct review of service materials, equipment, vehicles and techniques employed with a view to improving productivity and cost effectiveness
• Deliver on-site or classroom serve-related training for technicians, sales, or other departments and the customers
• Manage and develop the team to improve their performance, report and meet targets.
• Prepare Quality Assurance reports for Manager review
• Handle ad hoc projects assigned by managers

• Higher Diploma and above
• Fresh Graduates are welcomed  
• Self-motivated, able to work under pressure and strong sense of responsibility
• Detailed minded, well organized and quick response
• Good customer service skills, effective interpersonal, presentation and communication skills
• Good command of spoken and written English and Chinese
• Proficiency in MS office applications
• Outdoor work is required

• Competitive salary package
• 13-month salary
• Dental insurance
• Annual medical check up
• 5-day work week
• Paid Public Holiday
• Annual Leave
• Marital leave
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Offer learning & development and training program