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Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.

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AEON Credit Service (M) Berhad

Field Visit Officer

Contract

Subang Jaya, Selangor

Others

3 days ago

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WT Aluminium Sdn Bhd

Officer -Safety and Health

Full-time

Semenyih, Selangor

Maintenance / Repair

2 days ago

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Kossan Engineering (M) Sdn Bhd

SHE Officer (Green Book)

Full-time

Selangor, Selangor

Engineering

2 days ago

Job Requirements:

A Bachelor’s or higher degree in OSH, Health, Safety, Engineering, Science or Diploma in OSH is a pre-requisite.
Have a good working knowledge of Risk Management elements (i.e. Environment, Health, Safety, Risk / Crisis Management and 5S). Certification (s) desirable.
Registered and certified SHO with DOSH (Green book holder).
Minimum 5 years experience in manufacturing industry: Experience in glove industry a plus.
Possess basic computer skills and knowledge in Microsoft Office (Microsoft Excel, Word, Power point).
Possess good communication skills and able to work in a team environment.
Able to plan S&H activity and perform execution.
Able to engage with local authority, customer's auditor in any related audits/inspection.

Job Responsibilities:

To liaise with government agencies and representatives regarding inspections, investigation of incidents, industrial accident, notices of violation and provide technical support on legal issues pertaining to Health, Safety Risk Management and 5S.
To follow-up to assist in timely submission of all Health, Safety, Risk Management & 5S related corporate reports.
To support implementation of policies, systems and procedures necessary to maintain legislative compliance, adhere to corporate standards, achieve periodic goals, and continuously move toward best practices.
To provide advice to management on Health, Safety, Risk Management and 5S of matters in the incumbent’s area of responsibility that could impact the business.
To develop a proposed Health, Safety, Risk Management & 5S budget for the organization.
To conduct, assist or coordinate trainings programs to enhance Health, Safety, Risk Management & 5S awareness.
To conduct or assist in conducting Health, Safety, Risk Management, Social Compliance, Insurance and 5S audits within the facility to assess compliance with applicable regulations, corporate standards, policies and procedures.
To provide or contribute recommendations needed to abate deficiencies or enhance the working environment. To oversee periodic updates to management on the implementation status of recommendations.
To provide direction and technical support to the organization to facilitate achievement of company-wide goals and strategies for Health, Safety, Risk Management & 5S.
To contribute and improve the overall Health, Safety, Risk Management & 5S culture within the organization by driving corporate initiatives, project and processes.
To conduct investigation on near-miss, dangerous occurrence, accident or fire occurrence. To provide the investigation report together with its CAPA to management.
To act as a secretary in the S&H Committee. To conduct the S&H meeting at least 1 (once) in every 3 month.
To submit the yearly Notification of Accident, Dangerous Occurrences, Occupational Poisoning or Occupational Diseases (NANOOPOD) to JKKP Putrajaya every January 31.

Established since 1979, KOSSAN has grown from strength to strength and emerged as one of the world largest latex disposable glove manufacturer with production capacity of exceeding 22 billion pieces per annum (started with 10 million pieces). Its footprints have entrenched in the global market for gloves and having products sold in more than 160 countries mostly comprising developed nation including US, Europe, Scandinavian Countries, Japan, China and Korea. KOSSAN, with strong track record in product quality and innovativeness, has been the major and preferred OEM supplier to many renowned MNCs in pharmaceutical field. Established since 1979, KOSSAN has grown from strength to strength and emerged as one of the world largest latex disposable glove manufacturer with production capacity of exceeding 22 billion pieces per annum (started with 10 million pieces). Its footprints have entrenched in the global market for gloves and having products sold in more than 160 countries mostly comprising developed nation including US, Europe, Scandinavian Countries, Japan, China and Korea. KOSSAN, with strong track record in product quality and innovativeness, has been the major and preferred OEM supplier to many renowned MNCs in pharmaceutical field. KOSSAN is also the largest manufacturer in Malaysia for wide range of engineered rubber products for various industrial applications including infrastructure, marine, aerospace, railway and automotive. Since making its debuts on the Main Board of Bursa Malaysia in 1996, KOSSAN has been one of the fastest growing companies in Malaysia and holding a zero lost making record. Both foreign and domestic investment community increasing like the stock for many reasons, notably consistency in performance, proven execution capabilities, technical know-how in the rubber products industry, consistency in dividend payments and prudent management philosophies. R&D, innovation, business transformation using technology have been the key focus of KOSSAN. The ultimate goal for the Company is to deliver “Long term and sustainable growth” to all its stakeholders.

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