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Job Description:
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Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.
And here at Funding Societies | Modalku we live by our core values:
What you will do:
What we are looking for:
What it is in for you:
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Description -
What a Regional Service Delivery Manager does at HP:
Individuals who do well in this role at HP, usually possess:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Description -
The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:
What a Contact Centre Manager does at HP:
Devise and Implement Call Centre V2.0 to make us Future Ready Proof
Understand business needs and translate those needs into people skills and strategies.
Responsible for executing the customer strategy.
Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs
Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.
Ensure the service provided meets or exceeds expectations in the KPIs
Deliver weekly, monthly and quarterly reviews to the management and to clients.
Interface between stakeholders and internal team
Ability to analyze the competitive environment of the customer and raise of market share.
Direction and Strategy:
Determines the best use of team resources to meet revenue quota and goals.
Account Management & RAD
Establishes clear guidance for account coverage, contact, frequency and call strategies.
Establishes clear and measurable goals for team members.
Stakeholders Relationship:
Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.
Ensures that an account transition process is in place and that process is well executed by all members of the team.
Successful Processes:
Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.
Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.
Ensures that customer support issues are escalated and responded to appropriately.
Effective, predictable business:
Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.
Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
Ensures adherence to corporate standard tools and processes.
Individuals who do well in this role at HP, usually possess:
University or bachelor’s degree; Advanced degree or MBA preferred.
Prior selling experience includes multiple, diverse set of selling responsibilities.
Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.
Typically, 12+ years of experience as referenced above.
5 years commercial management experience.
Highly experienced in product specialty (computers, printers, servers, storage).
Experience in related industry.
Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)
Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.
Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.
High level of negotiation skills at high level customer management.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Not SpecifiedRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Official account of Jobstore.