Total 108 customer service manager job vacancies in Taman Johor Jaya

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Company trips
• Work visa sponsorship
• Personal leave

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

工作亮點

• 多元文化環境
• 職涯發展機會
• 醫療和保險範圍

職位描述

關於職位

這是一個全職永久職位。

主要職責可能包括但不限於

• 聯絡美洲/歐洲/亞太地區的註冊購物者/審核員進行評估和調查
• 回覆購物者/審核員電子郵件詢問
• 根據設定的服務標準檢查線上報告和調查的質量
• 協助在美洲/歐洲/亞太地區招募新的購物者/審核員以擴充資料庫。

要求：

• 候選人必須至少擁有任何領域的高中、STPM、'A' Level、大學預科、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位
• 所需語言： 良好的英語能力
• 申請人必須願意在八打靈再也工作
• 優秀的電話方式
• 努力工作和專注的方法
• 需要立即開始
• 有客戶服務經驗者優先（但非必要）
• 鼓勵應屆畢業生/入門申請者申請

如果您認為自己是擔任這一充滿挑戰且回報豐厚的職位的合適人選，我們很樂意聽取您的意見。請透過線上發送您的履歷和求職信進行申請。

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 個人發展機會

地點：柔佛、吉隆坡和檳城誠徵候選人

工作要求

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 年相關領域的工作經驗。
• 願意學習。
• 需要相關半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會講中文的候選人。
• 歡迎應屆畢業生申請。
• 雄心勃勃、自我激勵、團隊合作和獨立。
• 與同事協調和合作，以達到並實現目標。
• 擁有自己的交通工具並願意出差。
• 能夠立即開始工作。
• 可以在最少的監督下工作。
• 擁有機械知識是一個額外的優勢。
• 柔佛、檳城、吉隆坡都有職缺。
• 靈活且願意經常前往指定地點，包括吉隆坡、檳城、新加坡和印尼。

工作職責

• 為不同地點的客戶提供現場技術支持，包括吉隆坡、檳城、新加坡、印尼和其他指定區域。
• 對我們銷售的機器進行技術培訓，以加深對產品功能和性能的了解。
• 及時回應服務請求，排除機器問題並提供有效的解決方案。
• 與銷售團隊合作，提供技術支援，以確保客戶對我們的產品滿意。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 參與銷售詢價並完成銷售目標。
• 收集並記錄客戶回饋，向研發團隊提供產品改進建議。
• 參與維護計劃的製定，以確保設備的最佳性能。
• 透過積極參與獲取新客戶的努力，為擴大我們的客戶群做出貢獻。
• 完成總部下達的報告，包括但不限於技術支援、客戶回饋、銷售趨勢的詳細記錄。
• 為客戶提供報價，並根據客戶的需求推薦合適的設備。
• 準備並交付技術提案，向客戶解釋產品和服務。
• 購買備件或設備。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 公司旅行
• 工作簽證贊助
• 事假

Job Description :

• Responsible for overall Sales & Marketing activities; including conducting technical presentation & bidding for tenders in the Environmental industry.
• Develop and implement business development strategies and marketing of the company's environmental products & services to clients.
• Preparation of costing for tender based on current market prices & conditions and help to secure tenders for the company.
• Provide technical expertise for tenders and sustain a strong relationship with existing clients and tap into existing clients’ opportunities. 
• Achieve marketing and sales operational objectives and execute monthly business plans. 
• Facilitate customer visits and engagement activities. Improve product marketability and profitability by identifying, and capitalizing on market opportunities

Requirements :

• Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Chemical Engineering or Mechanical Engineering or Environmental Engineering or Chemistry, or Business Administrative or equivalent
• Preferably with more than 3 years sales-related work in environmental projects or chemical sales (example waste treatment & waste-water treatment, renewable energy, recycling business and etc.)　
• Demonstrated capability to conduct technical sales and marketing to clients and understanding of market trends, regulations, and competitors.
• Strong interpersonal skills, highly motivated and self-driven. Proficient in negotiation, analysis, and problem-solving.
• Strong business mind and financial literacy and willing to travel. 

Required language(s): Bahasa Malaysia, English, Mandarin

Benefits :

• Exposure to overseas projects.
• Excellent opportunity for personal growth and career development. 
• Attractive benefits such as company car with free petrol, medical claim, site allowance and free company phone and phone bill subscription. 

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position. Join our team and contribute to our continued success!

Job Description :-

• Act as the quality management representative for ISO 9001:2015. EMS 14001
• Monitoring of Company Vehicles : Maintenance, Inspection, permit application, fine/penalty, sales & purchase, renewal of insurance & road tax
• Attending to all matters relating to Government Authority requirement
• Monitoring of Company Insurance : Fire, Burglary, Risk, Group PA & Public Liability
• To handle and coordinate training e.g source training provider , training requisition form, HRDF grant application and prepare payment voucher.
• To ensure all related training documentation (Training brochure , Training registration form, Training Invoice, Payment Receipt, Training Certified, Training Assessment  Form and etc., are filling and keep record.
• To handle grant application and HRDF claim in e-Tris website
• Attending to all matters relating to Government Authority requirement
• To apply cancel or revise Shell Card based on requirement.
• Handle travel arrangements and resolve related issues.
• To book flight ticket and hotel upon request.
• Monitoring of security guards performance
• Maintenance of Administration Office : purchase of equipment, repair & cleanliness
• Report direct to General Manager - and Ad Hoc Job
• Degree in Business  Administration/Management
• At least 5 years of experience 
• Good communication skill.

Perks & Benefits

• Personal leave
• Open culture

Responsibilities:

• Oversee and manage day-to-day operations of the high-rise buildings.
• Coordinate and oversee repair, maintenance, and other operational services.
• Supervise all staff within the building including maintenance, security, janitorial staff, and any contracted workers.
• Liaise with property owners and tenants to handle inquiries, issues, and enforcement of strata by-laws.
• Coordinate with the Strata Management Committee on necessary reports, budgets, expenditures, and capital improvement projects.
• Plan, schedule, and manage routine maintenance activities and special projects.
• Ensure all safety protocols, emergency procedures, and building regulations are adhered to strictly.
• Implement and maintain an efficient system for handling residents' requests and complaints.
• Conduct regular inspections of the property to identify and resolve issues.
• Negotiate contracts with vendors and service providers, ensuring all work is completed to the highest standard.
• Monitor expenditures to ensure operations remain within budget.
• Attend and participate in meetings with the Strata Management Committee and other stakeholders.
• Ensure compliance with all local and national laws relating to property management.
   

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal development opportunities

Responsibilities:
1.    Plan, execute, and finalize projects within set deadlines and budgets.
2.    Define project objectives, scope, and deliverables in alignment with business goals.
3.    Develop comprehensive project plans and communication documents.
4.    Communicate project expectations clearly to team members and stakeholders.
5.    Estimate resources and personnel needed to achieve project goals.
6.    Continuously manage project expectations with all project participants.
7.    Delegate tasks and responsibilities to appropriate team members.
8.    Identify and resolve conflicts and issues within the project team.
9.    Track project progress and milestones, and deliver regular reports.
10.    Coach and mentor project team members, fostering accountability and growth.

Qualifications:
1.    Bachelor’s degree in Engineering (Electrical, Mechanical, or related field).
2.    Proven project management experience in the electrical and/or mechanical engineering sectors.
3.    Strong familiarity with project management software and tools.
4.    Ability to effectively lead a team and manage multiple projects under tight deadlines.
5.    Excellent problem-solving, organizational, and communication skills.

Skills:
1.    PMP or equivalent certification is highly regarded.
2.    Strong analytical and decision-making abilities.
3.    Experience with contract negotiation and management.
4.    Adept at conducting risk management.

Work Environment:
You will work in an office setting with regular site visits, requiring interaction with clients and on-site teams. This role demands flexibility and the ability to adapt to the dynamic needs of projects with varying technical requirements.
This position is perfect for a driven individual with a knack for leadership and a passion for delivering innovative electrical and mechanical solutions. If you’re looking to steer projects to success and make a tangible impact in the industry, we encourage you to apply.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Open culture
• Personal development opportunities