Job Title: Senior Estate Services Officer
Salary Range: £38133 - £46206 + shift and weekend allowances
Permanent – Full Time (36Hours)
Location: Sudbury House, 85 Wandsworth High St, London, SW18 4LH
Responsible to the Estate Services Manager for undertaking a range of estate service functions to properties managed by Wandsworth Council. Attends all Borough wide emergencies as and when necessary and responsible for the day to day running of the estate services officers patrol and response.
About the Role
As a Senior estate services officers in Wandsworth Borough, you will be providing an essential role, primarily supervising estate services officers who perform important tasks on and around the council-managed blocks and estates from responding to emergencies, such as burst pipes and lift trappings, to the inspection of repairs and monitoring of cleaning contractors.
You are responsible for providing an emergency response and be a vital interface between the residents and other internal and external teams, as well as monitoring noise and anti-social nuisance on behalf of environmental services. On occasion, you are also required to transport stray dogs which have been tethered, to holding kennels on behalf of the Animal Welfare Service. Due to the nature of this role, you will need to be an excellent communicator and be able to perform the role of estate services officer where required.
You will be expected to be comfortable in a supervisory role and be able to identify training and developmental needs amongst those staff reporting to them, also to be empathetic when dealing with parties contacting the estate services department via telephone or e mail communication. This position can be dynamic, especially during emergency situations and involves lone office-based working at weekends, so a calm, balanced attitude is also a desirable quality.
If you have the qualities and experience required together with an understanding of the Council’s equal opportunities policy; a firm commitment to the principles of customer care and best value, then these positions present an ideal opportunity to develop your skills further.
The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders, and our staff. This role does not include agile working opportunities.
Essential Qualifications, Skills and Experience
- Have a basic knowledge of building, plumbing and electrical repairs.
- A basic awareness of health and safety issues
- Experience of dealing with the public, Councilors and other departments, in a variety of situations, which may occasionally be stressful.
- Ability to cope with and prioritise heavy workloads.
- Ability to prepare extensive formal written reports.
- Able to climb stairs and ladders to access lift motor rooms and complete estate inspections.
- Full clean driver’s license.
Indicative Recruitment Timeline
Closing Date: Sunday 19th May 2024
Shortlisting Date: W/C 20th May 2024
Interview Date: TBC
Useful Information
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
