Customer Service Officer (Beauty & Wellness Industry)
Full-time
Fresh/Entry Level
Kuala Lumpur, Federal Territory of...
3 days ago
Job Responsibilities:
Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
Provide accurate information and assistance in a professional matter to customers.
Resp...
Job Responsibilities:
- Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
- Provide accurate information and assistance in a professional matter to customers.
- Respond to all customers’ requests in an accurate and timely manner.
- Document call center processes and FAQs, and work on continuous process improvement.
- Manage feedback or complaints and liaise with backend support to resolve issues
- Tracking and documenting customer data and service issues
- Exceed customers’ expectations in terms of customer service and accurate information
- Work in a team to achieve the required KPI elements
Job Requirements:
- Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
- Able to work in the morning shift.
- Good listening, interpersonal, organizational skills & customer service orientation
- Adaptability, initiative & stress tolerance
- Attention to detail and accuracy
- Possess a service-oriented mindset with excellent telephone etiquette
- Good verbal and written communication in Bahasa Melayu/ English
- Motivated, driven, and energetic work ethic
- Strength in communication and competence in consulting and giving accurate directions to customers.
- Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers
Perks & Benefits
- Medical subsidy
- Monthly call incentive
- Annual Performance Bonus
- Monthly attendance incentive RM200
Phillip Wain is the largest chain of ladies' health and beauty clubs for more than 40 years in the Asia Pacific specializes in the catering of the finest and most luxurious environment for women to pamper themselves.
Phillip Wain group has opened eight luxury fitness clubs for women in Asia Pacific region including Hong Kong, Malaysia, Singapore, and Thailand.
Throughout the years, Phillip Wain Women Exclusive Club has received high reputation. We Aim to meet every need of our members by providing professional fitness instructors, consultants, beauticians, and nutritionists, as well as a 6-star luxury private environment.
Phillip Wain believes that our people are our greatest assets and we nurture and develop great talents like yours. Join our energetic team to begin the journey to success with us today.
At Phillip Wain, successful candidates can be assured of a competitive remuneration package and an innovative working environment that fosters professional excellence, career advancement, and personal growth.