Total 4 accounts assistant job vacancies in Customer Service category in penang

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry's developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements:

• Proven working experience as a customer service , retail management or assistant admin clerk.
• Working knowledge in Machining Spare part ( if any )
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Excel in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF SOCSO

Job description for Cashier:

1. Manage all the matter in counter

2. Customer service

3. Counter operation & product exhibition

4. Cleanliness and tidiness

Job description for Sales Assistant:

1. Stock management

2. Damage product management

3. Customer service

4. Lane management

5. Cleanliness and tidiness

-Opportunities for promotion

職責：

• 優化客戶服務體驗，培養積極參與的客戶並促進有機成長。
• 掌控客戶問題並追蹤問題直至解決。
• 建立明確的使命並啟動針對該使命的策略。
• 制定服務程序、政策和標準。
• 保留準確的記錄並記錄客戶服務行動和討論。
• 分析統計數據並編制準確的報告。
• 招募、指導和培養客戶服務代理，並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
• 密切關注行業發展，並將最佳實踐應用於需要改進的領域。
• 維護資源並利用資產來實現定性和定量目標。
• 遵守並管理核准的預算。
• 根據優先順序保持有序的工作流程。

要求：

• 擁有豐富的客戶服務、零售管理或助理行政文員工作經驗。
• 機械加工備件的工作知識（如果有）
• 具有提供客戶服務支援的經驗。
• 管理方法和技術的典範知識。
• 英語優秀。
• 客戶服務軟體、資料庫和工具的工作知識。
• 了解行業最新技術趨勢和應用。
• 具有策略性思考和領導能力。
• 優秀的面對客戶和溝通能力。
• 進階故障排除和多任務技能。
• 客戶服務導向。
• 至少擁有工商管理或相關領域的學士學位。

津貼和福利

• 事假
• 個人發展機會
• 公積金社險

收銀員職位說明：

1. 櫃檯管理所有事務

2. 客戶服務

3. 櫃檯操作及產品展示

4.乾淨整潔

銷售助理職位說明：

1、庫存管理

2. 破損品管理

3. 客戶服務

4. 車道管理

5. 清潔、整潔

- 晉升機會