Total 6 Technical Support Engineer job vacancies in Kuala Lumpur

Responsibility of Position:

To lead implementation of GEC projects on the community-based management of peatland ecosystem and agroforestry in Selangor and Peninsular Malaysia  including peatland conservation, rehabilitation, hydrology management, fire prevention and control, greenhouse gas (GHG) emissions, agroforestry and others are relevant including:

• Provide technical support on best practices on peatland and mangroves management and restoration as well as impact evaluation techniques
• Implementation of ongoing projects on community-based management of peatland ecosystem 
• Development of new projects and activities in partnership with local government, community and private sector as well as with other NGO.  
• Manage and guide a team of project programme officers, as well as support capacity building, knowledge sharing and resource management to ensure project team is equipped to support GEC’s current and future programme/ initiatives.
• Support measures to empower and enhance livelihood of targeted local communities. 
• Development of strategic project implementation plan and support the sustainability of existing community programme
• Train smallholders on agroforestry practices and facilitate family level agroforestry land use plan development and implementation to optimize utilization of their land;
• Provide technical support on agroforestry, horticulture and forest degradation management issues through supportive supervision during trainings & extension service to the communities involved and in the field (beneficiaries);
• Developing linkages and support for collaboration among key stakeholders in the Selangor State and Peninsular Malaysia.   
• Development and implementation of awareness and education programme for school students, local community and other stakeholders. 
• Representing GEC at local and national meetings/ conferences/seminars. 

Job Requirements:

• Self-motivated and able to work independently with minimum supervision. 
• A degree either in biology, environmental, social science or natural resource management.
• Minimum 3-6 years of relevant working experience involving community development or natural resource management.
• Strong people management and leadership skills, with proven ability to mentor and motive others
• Prepared to work in field conditions and adaptive to odd working hours
• Pleasant personality, good PR capabilities 
• Fluent in Malay and English. 
• Possess good writing and communication skills.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Fitness membership

Requirements

• Excellent written and oral communication skills in English.
• Mandarin language is an added advantage.
• Possess at least a Bachelor's Degree in Computer Science or relevant fields
• Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
• Outbound call center experience is an added advantage.
• Fresh graduates with relevant internship experience can be considered.
• Customer-oriented attitude.
• Self-motivated, confident & innovative, resourceful and results-oriented.
• Excellent communication skills.
• Excellent problem-solving skills, ability to perform remote troubleshooting and
• provide clear instructions.
• Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
• Great team player.

Responsibility

• Answer inbound calls, emails, and chats from customers seeking technical assistance.
• Actively listen to understand the nature of the issue and gather relevant information.
• Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
• Provide clear and concise instructions to guide users through resolving the issue.
• Utilise knowledge base resources and internal documentation to find solutions and best practices.
• Escalate complex or unresolved issues to the appropriate team member or department.
• Stay up to date with product and technology changes and communicate them to customers as needed.
• Ensure timely and effective resolution of issues reported.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to improving the efficiency and effectiveness of the helpdesk operations.
• Collaborate with other team members to provide effective support to our customers.
• Document all interactions and resolutions for future reference.
• Follow established processes and procedures for resolving technical issues.
• Provide exceptional helpdesk service at all times.

Perks & Benefits

• Central location
• Nearby public transport
• Competitive salary and benefits package including standby allowance
• Annual leave, medical leave, etc.
• Medical Group insurance
• Opportunity to learn and grow in a dynamic environment.
• Chance to make a positive impact on employees and customers.
• Professional development opportunities.
• Regular team activities
• Open culture

Responsibilities:

• To assist the Project Manager to monitor and supervise the construction works at the project site, to ensure it meets the requirements in term of cost, quality and time.
• To review construction drawings and carry out valued engineering.
• To co-ordinate with Authorities, Consultants and Sub-contractors.
• To prepare daily site reports and correspondence.
• To do site inspection to check on quality of works/progress of works/ defect inspection.
• To attend project site meeting to ensure project schedule is adhered to, problem and defects are attended to.

Requirements :

• Candidates must possess Degree/ Diploma in Building or Civil Engineering.
• Minimum 1-2 year working experience.
• Able to plan and lead sub-contractors on day-to day operation.
• Strong communication skills.
• Must be a team player, able to work hard and independently.

Perks & Benefits

• Commission and bonus
• Casual dress code

Requirment / Scope:

• Installation of electrical system/extra low voltage system (CCTV/ alarm) 
• Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
• Required language(s): English, Mandarin, Bahasa Malaysia
• No work experience required.
• On job training
• Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.
• Own transportation required

http://www.stssb.com/
Installation of electrical system/extra low voltage system (CCTV alarm)

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

崗位職責：

領導雪蘭莪和馬來西亞半島泥炭地生態系統和農林業社區管理的GEC 項目的實施，包括泥炭地保護、恢復、水文管理、火災預防和控制、溫室氣體(GHG) 排放、農林業和其他相關項目，包括：

• 提供有關泥炭地和紅樹林管理和恢復最佳實踐以及影響評估技術的技術支持
• 實施正在進行的泥炭地生態系統社區管理項目
• 與當地政府、社區和私營部門以及其他非政府組織合作開發新項目和活動。
• 管理和指導專案計畫官員團隊，並支援能力建構、知識共享和資源管理，以確保專案團隊有能力支持 GEC 當前和未來的計劃/舉措。
• 支持採取措施增強目標當地社區的權能並改善他們的生計。
• 制定策略性項目實施計劃並支持現有社區計劃的可持續性
• 對小農進行農林業實務培訓，促進家庭一級農林業土地利用計畫的製定和實施，以優化其土地利用；
• 透過培訓和推廣服務期間向參與社區和實地（受益者）提供支持性監督，為農林業、園藝和森林退化管理議題提供技術支援；
• 發展雪蘭莪州和馬來西亞半島主要利益相關者之間的聯繫和合作支持。
• 為學生、當地社區和其他利害關係人制定和實施意識和教育計劃。
• 代表 GEC 出席地方和國家會議/大會/研討會。

工作要求：

• 自我激勵，能夠在最少的監督下獨立工作。
• 生物學、環境、社會科學或自然資源管理學位。
• 至少 3-6 年涉及社區發展或自然資源管理的相關工作經驗。
• 強大的人員管理和領導能力，具有指導和激勵他人的能力
• 準備好在野外條件下工作並適應奇怪的工作時間
• 個性開朗，公關能力佳
• 精通馬來語和英語。
• 具備良好的寫作和溝通能力。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格

要求

• 優秀的英語書面和口頭溝通能力。
• 普通話是一個額外的優勢。
• 至少擁有計算機科學或相關領域的學士學位
• 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
• 外撥呼叫中心經驗是一個額外的優勢。
• 有相關實習經驗的應屆畢業生可以考慮。
• 以客戶為中心的態度。
• 自我激勵、自信、創新、足智多謀、注重結果。
• 高超的溝通技巧。
• 出色的解決問題的能力，能夠執行遠端故障排除和
• 提供明確的指示。
• 擁有 Microsoft Office 應用程式（包括 Excel、Word 和 Powerpoint）的實際操作經驗。
• 很棒的團隊合作者。

責任

• 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
• 積極傾聽，了解問題的性質並收集相關資訊。
• 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
• 提供清晰簡潔的說明來引導使用者解決問題。
• 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
• 將複雜或未解決的問題回報給適當的團隊成員或部門。
• 隨時了解產品和技術的變化，並根據需要將其傳達給客戶。
• 確保及時、有效地解決報告的問題。
• 在所有互動中保持積極和專業的舉止。
• 有助於提高幫助台營運的效率和有效性。
• 與其他團隊成員合作，為我們的客戶提供有效的支援。
• 記錄所有互動和解決方案以供日後參考。
• 遵循解決技術問題的既定流程和程序。
• 始終提供卓越的幫助台服務。

津貼和福利

• 中心位置
• 附近的公共交通
• 有競爭力的薪資和福利待遇，包括待命津貼
• 年假、病假等
• 醫療團體保險
• 在充滿活力的環境中學習和成長的機會。
• 有機會對員工和客戶產生正面影響。
• 專業發展機會。
• 定期團隊活動
• 開放文化