Total 54 Tech Support job vacancies in Information Technology category in Menara Southern Bank, Bukit Damansara, Kuala Lumpur

描述：
馬來西亞 TANG 國際教育集團正在尋找一位熱情且技術精湛的人士加入我們的團隊，擔任 IT 兼培訓主管。理想的候選人將擁有強大的 IT、線上教學背景和出色的溝通能力。由於我們公司與中國和馬來西亞的客戶有廣泛的業務往來，因此精通中文和馬來語是至關重要的。

職責：

• 線上教學：為企業客戶開展線上培訓課程，重點培訓IT技能和知識。創造引人入勝且資訊豐富的內容以促進學習。
• 客戶溝通：以友善、外向的方式與客戶進行有效的溝通。解決他們的詢問、疑慮，並根據需要提供技術支援。
• 問題解決：解決客戶面臨的應用程式和 IT 相關問題。提供及時有效的解決方案，確保系統和應用的順利運作。
• 培訓交付：根據需要向公司員工提供培訓課程，確保他們具備有效履行職責所需的 IT 技能和知識。
• 持續學習：隨時了解 IT 和線上教學方法的最新趨勢和發展。將新技術和新技術納入培訓計劃以提高有效性。
• 語言能力：利用中文和馬來語的能力促進與客戶和同事的溝通。根據需要翻譯文件和材料。
• 協作：與 IT 團隊密切合作，識別並解決技術問題。與其他部門合作，確保培訓計畫與公司目標一致。

要求：

• 計算機科學、資訊科技或相關領域的學士學位。
  在線上教學和 IT 支援方面擁有豐富的經驗。
• 較強的溝通和人際交往能力。
• 能夠有效地排除和解決技術問題。
• 必須精通中文和馬來語。
• 願意在國內和中國出差參加客戶會議和培訓課程。
• 個性開朗、友善，熱衷於幫助他人學習。
• 能夠有效適應快節奏的環境和多任務。
• 願意根據需要接受培訓和發展。

好處：

• 有競爭力的薪資待遇。
• 職涯發展和晉升的機會。
• 提供培訓以提高技能和知識。
• 充滿活力和支持性的工作環境。

加入馬來西亞 TANG 國際教育集團，成為充滿活力的團隊的一員，致力於為客戶提供優質教育和支援。立即申請並釋放您作為 IT 兼培訓主管的潛力！

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 事假
• 個人發展機會

Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

Responsibilities:

• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Assist IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Determine problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Maintain assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.

 

Requirements:

• Proven working experience as an IT support or relevant experience.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Expertise in data centre management and data governance.
• Hands-on experience with computer networks, network administration and network installation.
• Ability to manage personnel.
• Possess at least a Bachelor's Degree in Computer Science, MIS or similar field.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

[High Incentives & Commission]

How this career will benefit you?

• You will be remunerated with Good Basic Salary based on experience.
• Transport Allowance.
• Handphone will be provided by Company.
• High Incentives and commission!
• Medical benefit for employees
• Opportunities for career advancement within the company.

So what is your role about?

• Introduce existing or new solution to market.
• Self-driven to plan, strategize and execute all sales activities.
• Develop new potentials and create business opportunities for new markets
• Maintain good service level and rapport with existing clients
• Develop marketing plan to expand networks for maximum coverage
• Prepare monthly sales activities report to Sales Manager 

Requirements:

• Diploma or higher.
• Prefer to have experience in IT Hardware and Software Sales
• Self-motivated, ability to work independently and also a strong team player
• Good communication skills
• Required Mandarin speaker as you will be liaising with foreign customer. 

Multiple Location:

Kuala Lumpur Branch:

No. 30, Jalan 6/62A, Bandar Manjalara, Kuala Lumpur, Malaysia

Johor Branch :
No.15, Jalan Besi, Taman Sri Putri, 81300 Skudai, Johor 

Penang Branch :
No. 2-7-5, Gat Lebuh Macallum,10300 George Town, Pulau Pinang.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• High Incentives & Commission

職位描述

【高額獎勵&佣金】

這個職業會為你帶來什麼好處？

• 根據經驗，您將獲得良好的基本薪資。
• 交通津貼。
• 手機將由公司提供。
• 高額獎勵和佣金！
• 員工醫療福利
• 公司內的職涯發展機會。

那你的角色是什麼？

• 將現有或新的解決方案引入市場。
• 自我驅動地規劃、制定策略並執行所有銷售活動。
• 開發新潛力，創造新市場商機
• 與現有客戶保持良好的服務水準和融洽關係
• 制定行銷計劃以擴大網絡以實現最大覆蓋範圍
• 向銷售經理準備每月銷售活動報告

要求：

• 文憑或更高。
• 有IT軟硬體銷售經驗者優先
• 自我激勵、獨立工作能力以及較強的團隊合作精神
• 良好的溝通能力
• 需要會說普通話，因為您將與外國客戶聯絡。

多個地點：

吉隆坡分行：

No. 30, Jalan 6/62A, Bandar Manjalara, 吉隆坡, 馬來西亞

柔佛分行：
No.15, Jalan Besi, Taman Sri Putri, 81300 士姑來, 柔佛

檳城分行：
No. 2-7-5, Gat Lebuh Macallum,10300 George Town, Pulau Pinang。

津貼和福利

• 事假
• 開放文化
• 個人發展機會
• 高額獎勵和佣金

職位描述

【高額獎勵&佣金】

這個職業會為你帶來什麼好處？

• 根據經驗，您將獲得良好的基本薪資。
• 交通津貼。
• 手機將由公司提供。
• 高額獎勵和佣金！
• 員工醫療福利
• 公司內的職涯發展機會。

那你的角色是什麼？

• 將現有或新的解決方案引入市場。
• 自我驅動地規劃、制定策略並執行所有銷售活動。
• 開發新潛力，創造新市場商機
• 與現有客戶保持良好的服務水準和融洽關係
• 制定行銷計劃以擴大網絡以實現最大覆蓋範圍
• 向銷售經理準備每月銷售活動報告

要求：

• 文憑或更高。
• 有IT軟硬體銷售經驗者優先
• 自我激勵、獨立工作能力以及較強的團隊合作精神
• 良好的溝通能力
• 需要會說普通話，因為您將與外國客戶聯絡。

多個地點：

吉隆坡分行：

No. 30, Jalan 6/62A, Bandar Manjalara, 吉隆坡, 馬來西亞

柔佛分行：
No.15, Jalan Besi, Taman Sri Putri, 81300 士姑來, 柔佛

檳城分行：
No. 2-7-5, Gat Lebuh Macallum,10300 George Town, Pulau Pinang。

津貼和福利

• 事假
• 開放文化
• 個人發展機會
• 高額獎勵和佣金

• Position: Application Support Engineer.
• Salary: RM 2500-3500.
• Work location: City center (5-day week),Kuala Lumpur.

Our client is an IT technology company, providing integrated solutions and services to predominantly insurance companies, banking and financial institutions in Malaysia and SEA region and North Asia and America. With clear growth strategies and a vibrant success culture, they are now looking to recruit additional skilled IT professional to provide 1st and 2nd line application support role.
Job Responsibilities
This position is working within the technical IT team,who are responsible for building and supporting in-house developed applications used by areas such as product control, P&L production, Reporting and Independent Price Verification among others. your role will be the first line of support for the product control business function.
Key Duties:
*Perform in-house application testing.
*Conduct specification study on customer' requirements.
*Trouble shoot and resolve technical issues related to applications.
*Ensure software bugs and probelms are resolved.
*Documentation of application software for training purposes.
*Perform investigation on software issues reported.
*Provide on-site and phone/email support to customers.
*Attend meeting with customers.
Candidate & skills required
This position will suit a graduate or entry-level candidate with exposure to a heavily regulated environment, ideally financial services.
Ideal candidate must possess a Diploma/degree qualification in Computer Science or IT engineering.
Possess working knowledge of SQL Database,uniVerse and basic network configuration skills.
Experience working in an IT support environment.
Knowledge in Non-life/General insurance business process is an advantage.
Excellent written and verbal communication skills.
Fresh IT graduates are also encouraged to apply.

APPLICATION TO THIS JOB
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：應用支援工程師。
• 薪資：RM2500-3500。
• 工作地點：吉隆坡市中心（每週工作5天）。

我們的客戶是一家IT技術公司，主要為馬來西亞和東南亞地區以及北亞和美洲的保險公司、銀行和金融機構提供綜合解決方案和服務。憑藉著明確的成長策略和充滿活力的成功文化，他們現在正在尋求招募更多熟練的 IT 專業人員來提供第一線和第二線應用程式支援角色。
工作職責
該職位在技術 IT 團隊內工作，負責建置和支援產品控制、損益表產生、報告和獨立價格驗證等領域使用的內部開發的應用程式。您的角色將是產品控制業務職能的第一線支援。
主要職責：
*執行內部應用程式測試。
*根據客戶的要求進行規格研究。
*排除並解決與應用程式相關的技術問題。
*確保軟體錯誤和問題得到解決。
*用於培訓目的的應用軟體文件。
*對報告的軟體問題進行調查。
*為客戶提供現場和電話/電子郵件支援。
*參加與客戶的會議。
候選人及所需技能
此職位適合接觸嚴格監管環境（最好是金融服務環境）的畢業生或入門候選人。
理想的候選人必須擁有電腦科學或 IT 工程的文憑/學位資格。
具備 SQL 資料庫、uniVerse 的工作知識和基本的網路配置技能。
具有在 IT 支援環境中工作的經驗。
了解非人壽/普通保險業務流程是一個優勢。
優秀的書面和口頭溝通能力。
也鼓勵應屆 IT 畢業生申請。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders
• Strong influencing skills to achieve alignment up and down the organization
• Experience in implementing large-scale, highly available applications or other large project implementation
• Proven result-oriented person with a focus on delivery
• Good understanding and experience in software development cycle
• Must Have : Shell Scripting (ksh, perl, etc),SQL
• Technical support relates to the maintenance of the app, software and other organization's technological systems. 

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a dedicated individual to join our 24/7 Technical Support team. The ideal candidate will have experience providing technical support for cloud technologies and a strong proficiency in Linux (Ubuntu and CentOS) platforms, networking protocols, and troubleshooting skills.

Responsibilities:

• Provide 24/7 technical support to our clients, resolving issues related to our cloud technologies and services in a timely manner.
• Monitor system alerts and respond to incidents, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Document support activities and contribute to knowledge base articles for internal and external use.
• Participate in on-call rotations to provide after-hours support and respond to emergencies as needed.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience in technical support roles, preferably in a cloud computing environment.
• Strong knowledge of Linux (Ubuntu and CentOS) platforms, shell scripting, and networking protocols.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Effective communication skills and ability to work well under pressure in a fast-paced environment.
• Experience with ticketing systems and remote support tools is a plus.
• Willingness to work flexible hours and participate in on-call rotations.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

1 MISSION OF THE DEPARTMENT

● To engage audiences across the globe to accelerate conservation impact and to build the WWF brand;

● To ensure a coherent ‘One Brand, One Voice’ by integrating and supporting the communications functions across the network (Practices and Country Offices);

● To facilitate and coordinate the development and alignment of the WWF network to a global brand and communications strategy;

● To provide a centre of excellence to the network and convene the communications community in terms of communications practice, and coordination across Practices, techniques, platforms, and digital media;

To provide common technology platforms network-wide to enable communication with the audience.

2 MAJOR FUNCTIONS

● Provides technical support to users of the different technology platforms, and keeps them up to date with the latest improvements done to the various systems;

● Builds and manages effective working relationships with the community of communicators;

Promote and establish a 'learning organisation' that improves the problem-solving capacity of our users by creating better access to knowledge.

3 Major Duties and Responsibilities

● Serves as an initial point of contact for the Technology & Applications Unit handling all the Level 1 queries and providing them advice on appropriate solutions

● Investigate and route the Level 2 and Level 3 queries to the respective development team members with sufficient background information on the query;

● Collect and analyse feedback submitted by members to the team's Zendesk email address;

● Effectively follows up and close Zendesk tickets with proper notes;

● Uses Mailchimp and/or similar tools to build a virtual community of communicators and sends out regular and relevant (ad-hoc/monthly) updates & newsletters to the users of different systems;

● Creates training manuals for the various technology platforms provided by the Unit and is responsible for keeping these documents up to date with the most recent developments;

● Conducts virtual calls with the community to demonstrate the changes implemented to our systems;

● Through the relationships built with the network, gather feedback & relay requirements to the development team to effectively help the team stay ahead of the user's needs;

● Continuously focus on improving our support processes and delivering high-quality customer support in line with the scaling of operations

4 PROFILE

Required Qualifications.

● Bachelor's Degree in a relevant field

● At least 3 years working in a communications role in a team handling technology platforms.

● Demonstrated experience in successfully providing technical and customer support would be preferred.

Required Skills and Competencies.

● An approachable communication style with the ability to ask the right questions to uncover the finer details;

● Displays a positive and problem-solving approach to working with others and empowering users; Ability to translate the technical detail into a business user-friendly structure;

● Experience in creating or reviewing training materials;

● Virtual facilitation skills, expertise in Zoom management, Web sites, and MailChimp;

● Excellent command of written and spoken English; other languages a plus;

● Proven experience using Zendesk ticketing system is a plus;

● Proven experience using any documentation tools is a plus;

● Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.

5 WORKING RELATIONSHIPS

Internal.

● Works very closely with the Head, Technology and Apps and Senior Specialist & Specialist in the Technology & Applications unit.

● Works closely with the Brand & Digital teams within the division.

● Works with the communication managers of the various WWF Network offices.

External.

● Occasionally interacts with external agencies.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Key Responsibilities:

• Performing risk assessments and evaluation of company's exposure to the market
• Preparing various trade reports and data analysis
• Preparing daily client account analysis
• Monitoring pricing connectivity
• Monitoring client trade flow and execution 6. Liaise with various departments on all aspects of client trading

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 6 months of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 3 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Eager to learn and passion in Risk Management or Trading
• Able to work as Shift base Day/Night/Overnight shift/Weekend

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

Job description

RESPONSIBILITIES

1. Able to perform partial discharge services on electrical assets like switchgear, Transformers, Power Cables, and GIS

2. Able to do Partial Discharge analysis and provide the analysis report for customers.

3. Able to install and maintain online Partial Discharge monitoring system.

4. To provide partial discharge training for customer （on-site/web training）

5. Able to work independently and to travel around the different countries (if needed) to perform services.

6. Technical support (pre & post-sales). Answering technical questions, demonstrating, and responding to the biddings on the technical portion.

7. Review and revise product manuals, database, Product Catalogue, Brochure, etc.

REQUIRED SKILLS AND EXPERIENCES:

1. Bachelor’s holder in electrical engineering (EE) or higher

2. At lease has 3-4 years’ Partial discharge testing experience with medium/high voltage power equipment (GIS, Transformers, Switchgear, Power Cables, etc.) and their insulation failures.

3. Self-motivated, good teamwork and communication skills

4. Advanced Microsoft Office: Word, Excel, and PowerPoint.