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Perks & Benefits
Jes Advisory is a privately owned company that specializes in providing comprehensive business setup, real estate sales, financial staging, and consulting services. Our team of experienced professionals is committed to delivering exceptional service to our clients by leveraging our expertise and deep industry knowledge.
We understand that starting a new business can be a daunting task, which is why we offer a range of business setup services to help you get started on the right foot. Our team will work closely with you to understand your unique needs and guide you through every step of the setup process. Whether you're a small business owner or an entrepreneur looking to launch a new venture, we have the expertise to help you succeed.
In addition to our business setup services, we also offer a wide range of real estate sales services. Our team of licensed agents has extensive experience in the real estate industry and can help you navigate the complex process of buying or selling a property. From conducting market research to negotiating contracts, we have the expertise to help you achieve your real estate goals.
At Jes Advisory, we also offer financial staging and consulting services to help our clients achieve their financial objectives. Our team of financial experts will work closely with you to develop a comprehensive financial plan that aligns with your business or personal goals. We can help you with everything from financial analysis to tax planning and preparation.
Our commitment to excellence and client satisfaction is at the core of everything we do at Jes Advisory. We pride ourselves on delivering exceptional service and building long-term relationships with our clients. Contact us today to learn more about how we can help you achieve your business, real estate, and financial goals.
Hiring immediately @ Location : Georgetown, Penang
Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English
* We welcome applications from freshers.
Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300
Responsibilities
● Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
● Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
● Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
● Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
● Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
● Ensuring innovation and quality in every customer interaction.
● Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
● Maintaining a comprehensive awareness of the client's strengths in the industry.
● Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
● Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
● Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
● Excellent understanding and knowledge on high technology products and computers and operating systems
● Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
● Excellent judgment and decision-making skills
Language allowance 300RM Per month
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