Total 2 Software Engineer job vacancies in Health / Beauty / Fitness category in Norwich, NR4 7UY

To understand and comply with the policies and procedures in relation to the Registration Authority and local policies and procedures in relation to the issue and use of Smart Cards. Ensure any local policies and procedures are updated to reflect any national changes. To have a working knowledge of the necessary identification documentation needed to identify individuals for the purpose of issuing them with Smart Cards. To understand the importance attached to this role and the need to be consistent and assertive where necessary, if an individual does not have the correct documentation. To have the ability to communicate complex information to new users regarding how systems works, overcoming any potential barriers to understanding and communication, providing training where required. To have a working knowledge of the NHS Digital system and to be able to register new users, issue Smart Cards, (when necessary) and deal with other system queries. Provide procurement administration including, processing of invoices and purchase orders via the Service Desk platform, and updating of budget trackers where appropriate. Possess the ability to assess, resolve and refer RA and/or procurement enquiries made via the Service Desk platform, escalating where required to the appropriate Digital Health Manager. Working with suppliers and Digital Health stakeholders to ensure that key procurement and support processes are running efficiently and cost effectively, escalating concerns and recommending solutions to the Desktop Service Manager. Assist the Desktop Services Manager with the supply of digital products and services, as well as managing the procurement aspects of the Service Desk platform and Trust procurement portals. Assist with stock control for the Digital Health goods in container and act as an authorised signatory for small payments. Orders supplies for Digital Health and carries out day-to-day budget management duties, including administering and monitoring the procurement budget, escalating concerns to the Desktop Services Manager. General Desktop Services Team administration duties; organise meetings and make relevant arrangements, as well as general administrative support, including preparing letters, reports, PowerPoint and Excel documents as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

The following skills and experience will be required and are essential for the successful candidates: Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes. For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally. Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised For all requests that cannot be directly resolved, provided an effective interface between the Digital Health department, users and service providers. Ensures that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved Regularly monitors the incidence, status and speed of resolutions of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services Please refer to the Job Description for the full specification of responsibilities and requirements for this post.