Total 2 Service Consultant job vacancies in Cyberjaya

This exciting role is an important part of our Global HR people services team .

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• HR Service Advisor  is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service  advisor  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

WHERE THIS ROLE FITS WITHIN EXPERIAN

There will never be a typical day at Experian, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing global landscape. Below you’ll find a snapshot of your day-to-day responsibilities.

ROLE SUMMARY

Technical Analyst is responsible for delivering the proposed solution with Experian range of products to satisfy client needs. This role develops the solution in accordance to Clients’ technical specifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Providing high quality technical delivery services to both clients and internal Experian business teams
• Designs, modifies, develops, write code, configure, tests and implements software customized modules particularly around solution integration with client platforms
• Troubleshooting software issues relating to all Experian Data Quality applications
• Identifies and resolves application issues
• Identification of risk and recommendation of mitigating action
• Provide technical analysis to customers and business teams based on requirements
• Distribution/implementation of software releases
• Provides appropriate research support to business groups within the organization
• Advises on options, impact on other business processes, and system priorities where appropriate
• Continuous process improvement
• Works closely with Delivery Lead in Australia to identify requirements in logical sequence through Q&A, document analysis and task analysis
• Configure the product functionalities by translating Specifications into logics and scripts.
• Confirms functionality by conducting tests; modifying configurations and updating Specifications
• Maintain unit test checklist
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Identifies critical issues and provide resolution to mitigate impact on project delivery
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Providing high quality technical delivery services to both clients and internal Experian business teams
• Designs, modifies, develops, write code, configure, tests and implements software customized modules particularly around solution integration with client platforms.
• Troubleshooting software issues relating to all Experian Data Quality applications
• Identifies and resolves application issues
• Identification of risk and recommendation of mitigating action
• Provide technical analysis to customers and business teams based on requirements
• Distribution/implementation of software releases
• Provides appropriate research support to business groups within the organization
• Advises on options, impact on other business processes, and system priorities where appropriate
• Continuous process improvement
• Works closely with Delivery Lead in Australia to identify requirements in logical sequence through Q&A, document analysis and task analysis
• Configure the product functionalities by translating Specifications into logics and scripts.
• Confirms functionality by conducting tests; modifying configurations and updating Specifications
• Maintain unit test checklist
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Identifies critical issues and provide resolution to mitigate impact on project delivery
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems

KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in IT
• Demonstrate knowledge of
  • Programing skills (JAVA, JavaScript, JQuery, Web Programming in general, UML)
  • .Net & C# are added advantage
  • Web service technologies such as SOAP, WSDL
  • XML technologies (XSL, XSD, XPATH….)
  • Security technologies (LDAP, encryption, certificates, security attacks…)
  • Web platforms (IIS, Tomcat, WebSphere…)
  • Performance Testing and optimization techniques and approach
• Understanding of operating systems
  • Windows Environments (2000, 2003, XP)
  • Unix (Solaris, AIX) / Linux
• Experience working with tools eg:Jenkins,JIRA,Confluence,SVN,Sharepoint,Jmeter,Selenium, Eclipse,GitHub, VSTS, Azure
• Database Oracle, MS SQL or DB2 is an advantage

• TCP/IP network environments including troubleshooting network related issues is an advantage
• Experience in middleware technologies such as IBM MQ or EAI types is an advantage
• Knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging and implementation
• Understanding of SDLC (Software Delivery LifeCycle) process
• Excellent organizational skills with ability to multi task and prioritize work
• Persistence and attention to detail in problem solving
• Problem solving and analytical skills
• Experience of waterfall and/or agile delivery methodologies
• 3 – 6 years delivery or solution development experience
• Ability to acquire rapidly and maintain good product knowledge
• Excellent English oral and written communication skills
• Preferably to have exposure to development within ERP and/or CRM Systems (SAP, Dynamics 365, Salesforce, Oracle)
• Experience working within the Data Quality & Data Management domain is an advantage