Total 14 Service Centre Manager job vacancies in Customer Service category in Petaling Jaya

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Locations: 

• Ara Damansara
• Johor Bahru 

Key Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidates must possess at least a SPM.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and an inclusive of 1 hour lunch for rest.
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities

• Position: Customer Service Officer.
• Salary: RM 3000-4000.
• Location: 5-day week; Section 51,Petaling Jaya.

Chrisjac Recruitment are currently seeking a capable Customer Service professional for an established direct selling company who are pioneer in health and nutritional products across the Asia-Pacific region. The position of Customer Service Officer will be based at their corporate head office in Petaling Jaya.
About the job
As a Customer Service Officer, you will be required to provide a professional and courteous service to all distributors and direct customers.
The duties and scope of works will be:

• Manage service counter operations and interface with external and internal customers; handle queries from customerson back office matters.
• Handling daily orders and handle cash and all methods of payment from walk-in customers
• Liaise and coordinate with customers and courier service provider on delivery of products.  
• Provide information and advice on products,promotions and marketing activities. 
• Maintain complete and accurate records of all customers queries to ensure continuity of service.

The candidate

• Female preferred; age 23-35. Outgoing personality.
• Minimum SPM/UEC; however Diploma level qualification in Marketing, Nutrition, Pharmacy, Business or any other disciplines are most welcome.
• One to two years of relevant experience in customer service role,especially in healthcare industry; experience in the MLM industry will be an asset.
• Good communication and interpersonal skills.
• Good command of English plus conversant in BM, Chinese dialects/Mandarin.
• Mandarin speaking is highly desirable as this role requires dealing with large number of Mandarin speaking customers.

To be successful in this role, you must have keen interest and passion in nutrition/health food/products.  
This role is immediately available and candidate(s) who are deemed suitable will be invited for interview promptly upon receiving the application.  

Apply for the job
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online through JOBSTORE by clicking the apply link button 'Apply' below to submit your resume.
Alternatively, you may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

• 職位：客戶服務主任。
• 薪資：RM3000-4000。
• 工作地點：每週 5 天；第 51 區，八打靈再也。

Chrisjac Recruitment 目前正在為一家成熟的直銷公司尋找一名有能力的客戶服務專業人員，該公司是亞太地區健康和營養產品的先驅。客戶服務官的職位將設在位於八打靈再也的公司總部。
關於工作
作為客戶服務官，您需要為所有經銷商和直接客戶提供專業和禮貌的服務。
工作職責和範圍是：

• 管理服務櫃檯營運以及與外部和內部客戶的聯繫；處理客戶對後台事務的詢問。
• 處理日常訂單並處理現金和上門客戶的所有付款方式
• 與客戶和快遞服務提供者就產品交付進行聯絡和協調。
• 提供有關產品、促銷和行銷活動的資訊和建議。
• 保留所有客戶查詢的完整且準確的記錄，以確保服務的連續性。

候選人

• 女性優先；年齡23-35歲。性格外向。
• 最低 SPM/UEC；然而，行銷、營養、藥學、商業或任何其他學科的文憑水平資格是最受歡迎的。
• 一到兩年的客戶服務相關經驗，尤其是醫療保健產業；傳銷業的經驗將是一項資產。
• 良好的溝通和人際交往能力。
• 精通英語並精通國語、中國方言/普通話。
• 會說普通話是非常理想的，因為這個職位需要與大量說普通話的客戶打交道。

要在這個職位上取得成功，您必須對營養/保健食品/產品有濃厚的興趣和熱情。
該職位立即可用，被認為合適的候選人將在收到申請後立即被邀請參加面試。

申請該職位
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊下面的申請連結按鈕「申請」提交您的履歷。
或者，您也可以透過我們的電子郵件將您的履歷直接轉發給CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

1. Managing and monitoring advisor and team performance to deliver KPIs, targets, quality standards and outcomes.

• Ensure the team achieves all set SLA’s, delivers a minimum 85% Quality Assurance score and that monthly 1-2-1s are had with each advisor.
• Deliver updates, participate and regularly host in our CS Operational Huddles to identify challenges and successes across the operation.
• Ensure that advisor records are kept up to date within the CS Management Hub and HR Personnel File.

2. Managing and monitoring the daily workload plan adherence to deliver optimal performance and KPI achievement

• Work closely with both your Team Manager and WFM Team, ensuring that your team are achieving business KPIs; also ensuring that individual performance targets are being met, including an adherence target of 95%.
• Support the team with handling escalated queries across all channels, ensuring that the highest standard of Customer Service is being provided.
• Promote our Goodwill Gesture structure across the operation, ensuring that the team are providing an exemplary level of Customer Service

3. Managing and developing the performance and potential of the team

• Work closely with your direct reports to promote best practice, conducting 2 quality checks per month and delivering valuable coaching and feedback for each quality check.
• Conduct a quarterly skills matrix in line with Talent Density, with the purpose of creating a PDP for each advisor to be reviewed within each 1-2-1.
• Adhere to HR and People policies, procedures and standards and be responsible for managing your team’s adherence to these policies.

4. Providing continuous improvement support to ensure that projects and continuous improvement activities land successfully in the team

• Act as a subject matter expert in your area, identifying and recommending areas in which processes can be improved and feeding this back to your Team Manager.
• Ensure that any changes are communicated and implemented in a timely manner.
• Communicate effectively within your team, promoting engagement and escalating relevant queries with the relevant stakeholders whilst ensuring your Team Manager is always informed prior to implementation of any change within the team.

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing