Total 1 Secretary job vacancies in London, W12 0HS

Chelsea & Westminster NHS Foundation Trust (10 Hammersmith Broadway Site)

An exciting opportunity has arisen for a Secretary to join the HIV and GUM team at 10 Hammersmith Broadway.

We are looking for a highly motivated and enthusiastic Secretary to provide a patient focused service for administrative areas within the HIV/GUM directorate, maintaining a welcoming and pleasant environment for patients.



Working flexibly, the post holder will ensure that they provide a patient focused service for administrative areas within the HIV/GUM directorate, maintaining a welcoming and pleasant environment for patients.

They will ensure that all patient data is entered into the EPR in a timely and accurate manner.

This will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.

Providing professional cover for reception desks and appointments line according to rota.

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
• Manage the clinics NHS mailbox.
• Check voicemails and respond to phone calls.
• Formulate and send letters from the computer systems at the request of the multi-disciplinary team.
• Provide high quality administrative support for Heads of department at 10 Hammersmith Broadway on request.
• To accurately record meeting actions, notes and minutes to distribute accordingly.
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritizing skills.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery.
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Use initiative when dealing with patients’ problems or when dealing with managers or consultants who request patient information.
• Support new members of the team through induction.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Support the building and support services manager in overseeing reception services ensuring adequate cover at all times and that patients receive and appropriate and welcoming service.
• Ensure patient demographic details are updated on PAS.
• Collect and use data to measure performance of department against objectives.
• Organise and prioritise workload with minimal supervision.
• Assist all members of staff and patients with the uptake of new technologies and where required to become a user champion to embed learning.

Please see attached job description and person specification to this advert for further details.


This advert closes on Thursday 16 May 2024