Total 7 Research Development Head job vacancies in Customer Service category in George Town

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

As the APAC Customer Development Lead for Digital Commerce, you will manage the Digital Commerce P&L for the APAC region to ensure profitable sustainable sales growth. You will enable sustainable and profitable dComm channel growth with key APAC Digital Customers, including pure players, pharmacies, marketplaces, omnichannel and quick commerce.

This role will support APAC BUs to deliver “go beyond” operational and commercial excellence and drive CBEC strategy and implementation, liaising with key global markets.

The Customer Development Lead will drive coordination of Pan Asia Pacific Amazon terms and pricing risk governance plus negotiation support.

Responsibilities:

• Key Digital Channel Customer Management
  - Work closely with BU/ Markets to identify priority accounts and effective matrix contract strategy. Support the setup of multi-function teams to manage digital Customers specifically Alii, Lazada, PDD Amazon Coupang and Naver. Link APAC on Amazon strategy and approach.
  - Champion the Haleon / APAC dComm strategy and identify opportunities with key Customers across the region to unlock growth opportunities where there are synergies between Haleon and the Customer.
  - Support the building of high performing BUs/ Market sales teams to deliver these strategic initiatives.
  - Support external recruitment as required and proactively to ensure pipeline of talent.
  - Support the development and cross BU learnings on B2B dComm partnerships.
• eJBPs
  - Step change the Quality of the eJBPs and their governance with dCommerce Customers across the region.
  - In partnership with the BUs, provide support to enable scalable, measurable, best practice agreements under-pinned with fundamental dComm performance metrics and data points.
• Drive CBEC process and oversight
  - Provide oversight & support for CBEC commercial process. Governance of International Omni Channel commercial negotiations with the Customer.
  - Management of price exposure across APAC, working with local NRM and ICT colleagues to identify and plan mitigation of risk. Co-ordination of CPI planning and adoption. Regional consolidation opportunity / risk assessment, negotiation support and planning.
  - Drive process improvement to optimize overall business delivery.
• dComm Innovation
  - Advocate and support of incremental opportunity (above and beyond offline execution) to include promotion (e.g., free shipping), PPA workstreams (e.g., epacks), winning at shelf (e.g., brand stores and digital shelf) & Shoppable media (e.g., Google / Social shopping)
• Execution
  - Champion best practice execution and measurement in content, media, assortment, and promotion across digital Customer platforms and enable best practice sharing & scaling across the teams.
  - Work closely with BU & Markets to develop dComm sales across categories – key focus Vitamins and Oral Health.
  - Share and reapply to accelerate profitable sales growth through consumer penetration.
  - Support the implementation of agreed dComm growth initiatives.

Requirements:

• Bachelor’s Degree or equivalent
• eComm sales/commercial knowledge (ideally in both pure players and omni).
• Good understanding of process and execution within the dComm channel environment.
• In depth commercial knowledge and appreciation of pricing, conditionality, term negotiations and full P&L experience.
• Prior experience of customer digital media management and third-party data contracts.
• Ability to lead and drive outcomes within a matrix organization, integrating complex multifunctional efforts crossing multiple business areas.

PRODUCT AREA

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

As Industry Head, you'll lead and coach high-performing account teams that use consultative skills to understand our advertisers' needs and deliver measurable solutions. You will also work with the Sales Leadership team to set strategic objectives and drive the day-to-day operations for the business. You will help the team deliver on ambitious goals and partner directly with clients to exceed business and merchant growth goals across markets and industries.

Qualifications

JOB RESPONSIBILITIES

• Manage business growth and encourage the utilization of Google as the major media channel for our partners. Understand and solve client issues proactively and creatively, and constantly strive for improvement.
• Build an advertising sales operation capable of providing excellent service to Google’s advertisers and agencies with a collaborative approach. Lead and develop strategic agreements.
• Manage relationships with a large set of stakeholders. Lead sales portfolio, managing teams across various workflows crossing strategy development to core sales execution.
• Represent the Google Brand proposition both internally (e.g. leadership engagements) and externally (e.g. customers, agencies, conferences).
• Lead and mentor teams to develop their skills in areas such as relationship-building, account strategy and planning, opportunity identification, and solution sales.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience
• 12 years of experience in performance marketing, media/advertising industry sales, or management consulting
• Experience in building and managing teams

PREFERRED QUALIFICATIONS

• Ability to speak and write in English and Urdu fluently to communicate with and serve Urdu speaking customers.
• In-depth knowledge of digital media and advertising ecosystem
• Knowledge of Google and YouTube advertising solutions
• Ability to align cross-functional stakeholders to define objectives and results
• Established relationships within the advertising and technology stakeholders in the region
• Excellent communication and client management skills

The Internet and digital platforms provide instant ways for people to connect, socialize and share information and their thoughts and feelings. At the same time, the spread of harmful online content gets easier, cheaper, and faster. The Combatting Weaponisation of the Internet (CWI) Research Programme is a national effort that aims to develop technological capabilities to combat online falsehood and harms.

One of the major outcomes of the programme is to produce an integrated platform of multimodal deep-tech solutions that equips different groups of users to address various online harms, including but not limited to preventing, detecting, and proactively containing deep fakes, non-factual claims, propaganda, extremism, hate speech, and malicious bots. These capabilities and advances will be projected internationally to help establish Singapore as a thought leader in this crucial area.

The Institute of High Performance Computing, A*STAR, through the Centre of Social Technology to Advance Research on Online Safety (STARS), hosts the CWI Research Programme. The Centre aims to improve the ability of government’s, industry’s and people’s online safety by developing advanced tech solutions that solve pertinent problems of online harms. It leverages multi-disciplinary research expertise in affective computing, social media analytics, multimedia forensics, language intelligence, and communication sciences, and seeks to deliver social technology that benefits people (“tech for good”) and connects them better and at scale.

We are looking for passionate individuals to join our highly interdisciplinary team. The candidate will have opportunities to work closely with the Programme/Centre leadership team, investigators, research scientists and engineers, students, industry and research administration managers, and collaborators from the academia and industry, to engage and pursue research and development activities to make a real-world impact.

This candidate will be responsible for the industry engagement, outreach, and management of collaboration and licensing agreements with companies and public sector agencies for the CWI Programme. As the Programme involves a cross-RI collaborative effort, this candidate is expected to serve as an overall Industry Development OIC, who will be responsible for planning, establishing, and maintaining relationships with industry partnership managers from collaborating institutions to foster fruitful collaborative R&D translations and commercialisation.

This role requires a reasonably high level of knowledge in the Programme’s technological space to anchor partnerships with industry collaborators by working closely with the Programme’s lead researchers as well as A*STAR’s Innovation & Enterprise Group on strategic IP portfolio management for technology translation and commercialization of A*STAR IPs for real-world application and implementation. The role and responsibilities include, but are not limited to, the following:

• Identify new opportunities, handle key accounts, build network and strengthen relationships with industry partners

• Formulate and implement industry development strategies

• Lead in negotiating and preparing contractual agreements (e.g., non-disclosure agreement, research collaboration agreement, service agreement) by working closely with various internal stakeholders, and ensuring compliance with internal guidelines and processes

• Conduct risk analysis of the situation to anticipate challenges and to be able to resolve problems in a timely manner

• Prepare reports and company briefs for meetings and update to the Management

• Coordinate and host meetings, plan and organize workshops, conferences, and overseas trips

• Plan marketing and publicity activities to promote IHPC’s capabilities through events, media releases, case studies, or websites

Job Requirements

• PhD / Master / Bachelor in Engineering or Science or Business, preferably in Computer Science, Information Technology areas

• Good business acumen, resourceful and is a team player

• Strong communication and interpersonal skills to negotiate contracts effectively

• Meticulous in work, excellent command of written and spoken English

• Knowledge of contract law will be an advantage

• Some experience in business development, technical sales; background in science and technology work would be useful

• Experience in research and technology translation/commercialisation and working in research environment would be an advantage

Min. Years of Experience

• Relevant industry experience and/or in a R&D environment

The Internet and digital platforms provide instant ways for people to connect, socialize and share information and their thoughts and feelings. At the same time, the spread of harmful online content gets easier, cheaper, and faster. The Combatting Weaponisation of the Internet (CWI) Research Programme is a national effort that aims to develop technological capabilities to combat online falsehood and harms.

One of the major outcomes of the programme is to produce an integrated platform of multimodal deep-tech solutions that equips different groups of users to address various online harms, including but not limited to preventing, detecting, and proactively containing deep fakes, non-factual claims, propaganda, extremism, hate speech, and malicious bots. These capabilities and advances will be projected internationally to help establish Singapore as a thought leader in this crucial area.

The Institute of High Performance Computing, A*STAR, through the Centre of Social Technology to Advance Research on Online Safety (STARS), hosts the CWI Research Programme. The Centre aims to improve the ability of government’s, industry’s and people’s online safety by developing advanced tech solutions that solve pertinent problems of online harms. It leverages multi-disciplinary research expertise in affective computing, social media analytics, multimedia forensics, language intelligence, and communication sciences, and seeks to deliver social technology that benefits people (“tech for good”) and connects them better and at scale.

We are looking for passionate individuals to join our highly interdisciplinary team. The candidate will have opportunities to work closely with the Programme/Centre leadership team, investigators, research scientists and engineers, students, industry and research administration managers, and collaborators from the academia and industry, to engage and pursue research and development activities to make a real-world impact.

This candidate will be responsible for the industry engagement, outreach, and management of collaboration and licensing agreements with companies and public sector agencies for the CWI Programme. As the Programme involves a cross-RI collaborative effort, this candidate is expected to serve as an overall Industry Development OIC, who will be responsible for planning, establishing, and maintaining relationships with industry partnership managers from collaborating institutions to foster fruitful collaborative R&D translations and commercialisation.

This role requires a reasonably high level of knowledge in the Programme’s technological space to anchor partnerships with industry collaborators by working closely with the Programme’s lead researchers as well as A*STAR’s Innovation & Enterprise Group on strategic IP portfolio management for technology translation and commercialization of A*STAR IPs for real-world application and implementation. The role and responsibilities include, but are not limited to, the following:

• Identify new opportunities, handle key accounts, build network and strengthen relationships with industry partners

• Formulate and implement industry development strategies

• Lead in negotiating and preparing contractual agreements (e.g., non-disclosure agreement, research collaboration agreement, service agreement) by working closely with various internal stakeholders, and ensuring compliance with internal guidelines and processes

• Conduct risk analysis of the situation to anticipate challenges and to be able to resolve problems in a timely manner

• Prepare reports and company briefs for meetings and update to the Management

• Coordinate and host meetings, plan and organize workshops, conferences, and overseas trips

• Plan marketing and publicity activities to promote IHPC’s capabilities through events, media releases, case studies, or websites

Job Requirements

• PhD / Master / Bachelor in Engineering or Science or Business, preferably in Computer Science, Information Technology areas

• Good business acumen, resourceful and is a team player

• Strong communication and interpersonal skills to negotiate contracts effectively

• Meticulous in work, excellent command of written and spoken English

• Knowledge of contract law will be an advantage

• More than 5 years of relevant experience in business development, technical sales; background in science and technology work would be useful

• Experience in research and technology translation/commercialisation and working in research environment would be an advantage

Min. Years of Experience

• Relevant industry experience (minimum 6 years) and/or in a R&D environment

Are you passionate about providing the best services to children and families?

Are you a proactive and motivated individual with an interest in the Children’s agenda?

Do you want to make a genuine difference to the lives of children and young people by supporting innovation, transformation, and through local policy shaping?

We are looking for a motivated, adaptable, and enthusiastic individual to join our Strategy & Policy team in Wandsworth Children’s Services. As a Service Development, Policy & Projects Officer, you will be responsible for developing key strategies and policies within the department and supporting services to ensure they are realised. You will use feedback, benchmarking, and best practice evidence to inform innovation and transformation, as well as provide project support on a wide range of projects and programmes across Children’s Services.

At Wandsworth Children’s Services we have the highest ambitions to deliver the very best for our children and young people, and their families. We are passionate about working with partners to deliver excellent services for our residents, and to support our staff to do the very best job they can – to support and encourage every child and young person living in our community, in our care, or leaving care, to aim high and fulfil their own individual potential.

Better never stops, and we are determined to keep furthering our journey of continuous improvement to be the very best we can be.

The Strategy & Policy team sits at the heart of the Department and works with all services on different projects, policies, and initiatives, so there is every chance to get involved in a particular area of interest! We also work collaboratively with other departments within the Council including the corporate policy team, as well as external partners such as Police, Health, and Education, voluntary and community organisations and most importantly with children and their families.

The team works in an agile way, with a mixture of office days and ‘working elsewhere’. We are open to flexible working arrangements and are happy to discuss this with you through the process.

We are looking for a motivated and enthusiastic individual with good organisational skills, some experience in project support, and a genuine interest in Children’s policy.

As a Service Development, Policy & Projects Officer, you will:

• Work with a range of stakeholders to develop high quality strategies, policies and plans for the department.
• Provide briefings for senior managers and elected members regarding key policy developments at both a national and local level.
• Contribute to the department’s understanding of the national, local and organisational context in which Children’s Services operate to facilitate decision making, service transformation and commissioning.
• Contribute to projects and programmes within the department to facilitate transformation and improvement.

Current key areas of work include inspection preparation, the development of the borough’s approach to family hubs, and reimagining youth provision to name a few!

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work.

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing date: 11.59pm, 8th October 2023.

Shortlisting date: w/c 9th October 2023.

Interview dates: TBC but likely w/c 16th and 23rd October 2023.

If you would like a informal conversation about the role, or have any queries, please contact Katie McElligott (Strategy & Policy Manager) at: katie.mcelligott@richmondandwandsworht.gov.uk

Useful information

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces then Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

The Internet and digital platforms provide instant ways for people to connect, socialize and share information and their thoughts and feelings. At the same time, the spread of harmful online content gets easier, cheaper, and faster.

The Centre for Advanced Technologies in Online Safety (CATOS), based in the Institute of High Performance Computing, A*STAR, seeks to deliver social technology that benefits people (“tech for good”) and connects them better and at scale. It leverages multi-disciplinary research expertise in affective computing, social media analytics, multimedia forensics, language intelligence, and communication sciences, and aims to improve the ability of government’s, industry’s and people’s online safety by developing advanced tech solutions that solve pertinent problems of online harms.

One of the major outcomes of the Centre’s research programme is to produce an integrated platform of multimodal deep-tech solutions that equips different groups of users to address various online harms, including but not limited to preventing, detecting, and proactively containing deep fakes, non-factual claims, propaganda, extremism, hate speech, and malicious bots. These capabilities and advances will be projected internationally to help establish Singapore as a thought leader in this crucial area.

We are looking for passionate individuals to join our highly interdisciplinary team. The candidate will have opportunities to work closely with the Programme/Centre leadership team, investigators, research scientists and engineers, students, industry and research administration managers, and collaborators from the academia and industry, to engage and pursue research and development activities to make a real-world impact.

This candidate will be responsible for complex and large-scale data preparation and research and should be a senior-rank researcher and/or Ph.D. with a track record and related experience.

Job Requirements

• PhD degree in Computer Science / Information Technology / Computer Engineering / Information Systems / Computational Social Science or equivalent with 5 -7 years of relevant experience
• Candidates with or without relevant experience are welcomed to apply
• A compelling scientific publications track record and demonstrable independent research capabilities
• Hands-on experience in using machine learning, deep learning frameworks and models
• Proficient with programming languages (e.g., Python, C/C++, Matlab)
• Cross-disciplinary research experiences are especially valued

The Internet and digital platforms provide instant ways for people to connect, socialize and share information and their thoughts and feelings. At the same time, the spread of harmful online content gets easier, cheaper, and faster.

The Centre for Advanced Technologies in Online Safety (CATOS), based in the Institute of High Performance Computing, A*STAR, seeks to deliver social technology that benefits people (“tech for good”) and connects them better and at scale. It leverages multi-disciplinary research expertise in affective computing, social media analytics, multimedia forensics, language intelligence, and communication sciences, and aims to improve the ability of government’s, industry’s and people’s online safety by developing advanced tech solutions that solve pertinent problems of online harms.

One of the major outcomes of the Centre’s research programme is to produce an integrated platform of multimodal deep-tech solutions that equips different groups of users to address various online harms, including but not limited to preventing, detecting, and proactively containing deep fakes, non-factual claims, propaganda, extremism, hate speech, and malicious bots. These capabilities and advances will be projected internationally to help establish Singapore as a thought leader in this crucial area.

We are looking for passionate individuals to join our highly interdisciplinary team. The candidate will have opportunities to work closely with the Programme/Centre leadership team, investigators, research scientists and engineers, students, industry and research administration managers, and collaborators from the academia and industry, to engage and pursue research and development activities to make a real-world impact.

This candidate will be responsible for complex and large-scale data preparation and research and should be a senior-rank researcher and/or Ph.D. with a track record and related experience.

Job Requirements

• PhD degree in Computer Science / Information Technology / Computer Engineering / Information Systems / Computational Social Science or equivalent with 2-4 years of relevant experience
• Candidates with or without relevant experience are welcomed to apply
• A compelling scientific publications track record and demonstrable independent research capabilities
• Hands-on experience in using machine learning, deep learning frameworks and models
• Proficient with programming languages (e.g., Python, C/C++, Matlab)
• Cross-disciplinary research experiences are especially valued