Total 2 Quality Assurance.html job vacancies in Administrative / Clerical category in Prescot, L35 5DR

KEY DUTIES To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts. Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service providers portal and database Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle Any other duties required by Quality & Risk Office Manager

As a member of the Service, the post holder will provide clerical and administrative support to the Quality & Risk Department. They must have the ability to plan own workload as appropriate and provide support as required to Senior Nursing Team and Corporate Matrons.

Interview date: 10th January 2024
• To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required.
• General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary
• Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action
• Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service provider’s portal and database
• Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle
• Any other duties required by Quality & Risk Office Manager

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts
• Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required
• General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary
• Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action
• Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service provider’s portal and database
• Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle
• Any other duties required by Quality & Risk Office Manager


This advert closes on Wednesday 3 Jan 2024

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