Total 1 Project Coordinator job vacancies in Transportation / Logistics category in Penang

Get to know the team:
To perform tasks related to the driver & delivery partner engagement cycle: acquiring new drivers & delivery partners, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers & delivery partners.

This role will be to ensure smooth operations of the Grab Driver Centre (GDC) and drivers acquisition in Penang. Working in a fast-paced environment, the support staff provides customer service to uphold Grab's image in the community.

The Day-to-Day Activities:

• Maintain a clean and safe reception area at Grab Driver Center.
• Attends enquiries from drivers & delivery partners and usher them to the appropriate self-serve channel.
• Assist with administrative tasks and any other duties delegated by the team.
• Managing and understanding acquisition data and dashboards.
• Greet and meet all internal and external customers with friendly disposition & professionalism.
• Assist with driver partners recruitment process to ensure proper follow up of leads and driver & delivery partner's concerns are addressed.
• Handle escalated driver & delivery partners' issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
• Provide periodic feedback to the team and maintain a continuous improve culture.
• To drivers & delivery partners: Handle escalated driver & delivery partner issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
• To passengers: Assist in face-to-face interactions when necessary.
• To merchant partner: Assist in giving guidance & suggestions with the knowledge given.
• Work hand in hand with the GDC Specialist team to ensure targets are met.
• Work closely with GDC Teams in other cities.
• Work closely with functional departments (payments dispute / DLR / UT etc).

The Must-Haves:

• Must possess at least a Diploma certification or equivalent.
• Good communication skills and fluency in spoken and written English and Malay. Can communicate well with both internal and external stakeholders.
• Proven front desk or client-facing working experiences in a similar role.
• Proficient with Microsoft Office software & IT savvy.
• Team player who prefers to interact with fellow colleagues.
• Friendly and helpful disposition.
• Able to multitask, prioritize and work under pressure.
• Able to work overtime if needed.
• Able to travel if needed.
• Common sense, good initiative & pro-active attitude to pre-empt & address issues.
• Highly driven, independent and patient.
• Attentive to detail and accuracy.
• Proficiency in Mandarin / Cantonese will be added as an advantage (due to locality majority).