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NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Service Delivery Manager to be part of our diverse team of talents here at NCS!
The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.,including:
• ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
• assisting the Senior Managers to train and guide junior team members.
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!
What we seek to accomplish together:
Project Delivery
Customer/Vendor Management
Business Development
Team Management
A little about you:
As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.
We Grow our People, Value our Clients, and Create our Future.
We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.
You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.
About NCS Group
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.
We’re here to make the extraordinary happen.
Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.
Official account of Jobstore.
Job Description:
We are looking for a talented and strategic-minded Infrastructure Service Governance Manager to oversee the governance of infrastructure services and drive initiatives aimed at optimizing costs and enhancing service delivery. In this role, you will be responsible for reviewing the existing infrastructure services provided by organization's technology partner, conceptualizing innovative solutions, and transforming services into products that meet the needs of organization's internal teams, including Sales, HR, and others. The ideal candidate will possess a strong understanding of product management principles and be capable of designing and marketing services to showcase cost savings and improved service offerings.
Key Responsibilities:
Qualifications:
Official account of Jobstore.
JOB DESCRIPTION
· Booking of customer appointments via different channels eg. Online, phone, etc
· Ensure customers’ physical treatment/product card balance tally with WESS System
· Compile outlet/roadshowfeedback forms and prepare reports
· Handles all customers’ online and offline enquires, complaints and refunds promptly
· Make sure all outlet staff possess and execute quality customer service
· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases
· Gather feedback/Investigate, handle and process refund cases for customers
· Doing public relations with clients and maintain good relationship with them
· Ad-hoc tasks as assigned by Management
JOB REQUIREMENTS
· Possess a genuine willingness to learn, be intuitive,resourceful and coachable
· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.
· Confident, self-starter who works well independently
· Must be highly self-motivated
· Professional phone etiquette
· Works well with other employees and is a team player with a positive attitude
· Strong communication skills, both oral and written
· With at least 1 year experience in customer service job or handling customers
· Basic knowledge on how to use Microsoft Word and Excel is required
· Knowledge on how to use WESS system and Infotech system will be best
· Minimum a diploma in any field of study is preferred
· Will be required to travel to various outlets and different roadshow venues to meet clients an
mangers when necessary
· Office working days and hours: Mon to Fri 9am to 6pm
职位描述
• 通过不同预约渠道进行客户预约,例如, 网上、电话等
• 确保客户的治疗/产品实体卡余额与WESS系统的一致
• 收集并集合分店/路演顾客反馈表格并准备相关报告
• 及时处理所有客户的线上线下查询、投诉和退款
• 确保所有分店员工拥有并执行优质的客户服务
• 针对客户投诉与退款,收集客户意见,调查,与客户讨论和谈判以便提 出最适合的解决方案
• 与客户进行很好的交流并与客户保持良好的关系
• 管理层分配的临时/索碎任务
工作要求
• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导
• 拥有乐观、积极、热情的态度,与客户从零开始建立关系
• 自信、主动、能独立工作
• 必须具有高度的自我激励能力
• 拥有专业的电话礼仪
• 与其他员工合作良好,具有积极的团队合作精神
• 较强的口头和书面沟通能力
• 具有至少1年客户服务工作经验或面对/处理客户的经验
• 需要有基本知识知道如何使用 Microsoft Word 和 Excel
• 了解并且会使用WESS系统和Infotech系统将是最好不过了
• 至少拥有任何学习领域的高中文凭
• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款
• 办公司工作日和时间:周一至周五上午 9 点至下午 6 点
Official account of Jobstore.
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce
Positions that Report to you: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:
Secondary Duties and Responsibilities:
Knowledge, Skills, Abilities and Worker Characteristics:
Education and Experience:
Supervisory Responsibilities (Direct Reports):
Physical Requirements:
Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility:
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
Are you ready to smile, apply today.
Official account of Jobstore.
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Annual Salary: $114,500.00 - $136,500.00 (Amount based on relevant experience, skills, and competencies.)About This Job
We are seeking a highly skilled and motivated individual to join our team as a Commercial Customer Profitability and Incentive Systems Manager. The successful candidate will be responsible for overseeing the efficient and effective management of both the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT). This position requires strong analytical, statistical, technical, and leadership skills, as well as a deep understanding of incentive compensation management, and customer profitability measurements.
Essential Functions
Oversee the administration, maintenance, and enhancement of the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT) to ensure accurate and timely calculation and reporting of customer profitability and incentive metrics
Utilize statistical and analytical tools to interpret data, identify trends, and provide valuable insights on customer profitability, revenue generation, and incentive program performance
Monitor and report on key performance indicators (KPIs) for both systems, identify areas for improvement, and implement necessary adjustments to enhance accuracy and efficiency
Continuously assess and improve system processes to streamline operations and maximize productivity while maintaining a strong focus on data integrity and accuracy
Collaborate with cross-functional teams, including Commercial Banking, Talent Management, Finance, and IT; to ensure seamless integration of data, timely data updates, and effective communication of system changes or enhancements
Ensure all system operations comply with relevant regulations, internal policies, and industry best practices. Implement robust security measures to safeguard sensitive financial data
Lead, mentor and motivate team members to implement the department strategy. Manage department workflow with guidance on departmental projects/issues and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities, and relevant information to team members effectively
Support budget management, planning, and expenditure
Perform other duties as assigned
Knowledge, Skills & Abilities Required
In-depth understanding of commercial banking products, revenue streams, and profitability drivers
Strong statistical skills with hands-on experience in data analysis, modeling, and interpretation of complex financial data
Proficiency in statistical software packages such as R, Python, or SAS
Knowledge of regulatory requirements and risk management principles pertaining to banking data and financial systems
Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner
Strong problem-solving and critical thinking skills, with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
Ability to drive results and balance management of organizational risk and meeting goals of the business
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree in accounting, statistics, or equivalent combination of education and experience required
8+ years managing customer profitability and incentive systems within the banking industry required
4+ years of experience managing teams and fostering a collaborative work environment required
*Hybrid Schedule: In office 3 days per week
**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Customer Profitability & Incentive Compensation - Commercial job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $114,500 to $136,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
#LI-Hybrid
Location: 1000 Walnut St, Kansas City, Missouri 64106Time Type:
Full timeOfficial account of Jobstore.
[Pre-sales support]
· Lead and manage overall data center facility solution from pre-sales to post-sales stages including direct interface with customer to obtain the user requirement, due diligence activities, develop the fit-for-purpose solution, and deliver the data center services for data center business opportunities in APAC with an objective of ensuring an appropriate technical information and designed solution can met the customer’s requirement and support business growth.
· Work with sales team for the technical requirement, engage with clients to assess technical requirements, costing, create feasibility studies or work out TCO (Total cost of ownership) calculations on product or system level during project tender stage
· As the key technical expert person to consult with for pre-sales technical requirement, provide presentations and site tours, and liaising with support / proposal team at HQ
· Liaise between Sales team and design team for its technical capabilities
· After receiving complete proposal information, to work with engineering & solution designer to develop proposal, follow up with the sales team for the outcome, conduct pre-sales site surveys to gather relevant information
· Work with the sales team to generate Bills of Materials (BOM), provide costing, carrying out experiment to ensure proposed solution fits client’s requirement
· To bridge the gap between design technical capability and client’s need
· Define, develop and maintain update-to-date technical information database of each data center products and aligning the critical technical figures with product owners and operation team for any change of infrastructure system.
· Lead, manage and deliver the customization provisioning to the customer with direct interfacing and coordination with both external customer and all internal stakeholders
· Define and develop the technical training material to the internal customers (sales, product consultant, product owner.,etc) for any update about data centre development
[Mechanical Design Engineering]
· Propose design concept, summarize design requirement, analysing existing facility, and develop conceptual sizing/design
· Risk analysis by checking consistency between tender and quotation specification
· Prepare supplemental material (Spec, DWG) for quotation, Review BoQ (Material and Quantity), Propose Value Engineering and Technical Review
· Concept & Schematic Design
(Summarize design requirement, Analyzing existing facility, Schematic design report, Design development (Spec., Technical calculation sheet), Propose new feasible innovation and stay abreast on the latest trend in the market, Product differentiation)
· Detailed Design
(Arrangement of shop drawing with drafter, Authority submission arrangement with QP, Input for T&C requirement (prepare test script and ensure that the methodology is in line internally)
· Review of construction material / shop drawing / MoS, Shop drawing coordination for large or complex project, Periodical inspection (internal check for quality improvement)
· Ensure site installation works are accordingly to project plans / designs / time frame for large or complex project
· T&C consultation for FAT, SAT, and IST with Technical & Q&C department
· T&C Planning, Coordination and to complete with Testing report compilation
· Handover submission arrangement with drafter team and project team (As build DWG)
· Any other duties assigned by the Manager
Official account of Jobstore.
Main Responsibilities:
Requirements:
Official account of Jobstore.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Customer Experience Manager do?
Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people’s lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
RESPONSIBILITIES:
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Five Below is an Equal Opportunity Employer.
Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
Official account of Jobstore.
PropUp is the largest real estate media vendor in Singapore that provides content creation and social media management for hundreds of realtors and commercial clients.
PRIMARY REQUIREMENTS:
Can thrive in a fast-paced multi-campaign environment servicing multiple clients
Good presentation, client consultation skills
Meticulous, inquisitive, take pride and ownership of work
RESPONSIBILITIES:
Client consultancy (email, WA, phone, video conferencing, and face-to-face)
Official account of Jobstore.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Customer Experience Manager do?
Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people’s lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
RESPONSIBILITIES:
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Five Below is an Equal Opportunity Employer.
Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
Official account of Jobstore.
NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.
We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.
The Service Management Manager is responsible for supporting IT Service Management such as Configuration, Change, Continual Service Improvement, Capacity, etc.
Responsibilities:
• Managing and supporting ITIL/ITSM processes and procedures
• Support the team members and clients throughout the ITSM processes
• Generating reports in a periodic and ad-hoc basis
• Supporting the Service Delivery Manager on the ITSM processes/procedures
Requirements:
• 5-8 years of experience in IT Service Management
• Strong knowledge of ITIL framework and ITSM processes
• Proficiency in ServiceNow and other ITSM tools
• Experience in Capacity Planning, Change Management, and IT Asset Management
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Bachelor's degree in Computer Science or related field.
Official account of Jobstore.
NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCS!
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!
What we seek to accomplish together:
A little about you:
What you might also need to have:
As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.
We Grow our People, Value our Clients, and Create our Future.
We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.
You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.
About NCS Group
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.
We’re here to make the extraordinary happen.
Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.
Official account of Jobstore.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Customer Experience Manager do?
Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people’s lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
RESPONSIBILITIES:
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Five Below is an Equal Opportunity Employer.
Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
Official account of Jobstore.
Responsibilities
· Guarantee the service lead time and quality of repairs over time.
· Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process.
· Master the management of physical, system/ERP flows, and reports in order to identify any drift.
· Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history.
· Develop skills and versatility of the technical resources available through appropriate training.
· Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc).
· Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards).
· Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices.
· Ensure the maintenance of the workshop organization, as well as the facilities, equipment and tooling.
· Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs).
· Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time.
· Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network.
Requirement
· At least 10 years experience working as an After Sales Service Manager / Director.
· Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both, personal and shared work goals.
· Desire and drive to always be learning.
Official account of Jobstore.
We are looking for Service Manager to join our team in Singapore.
The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia.
Pre-requisites:
The Job:
Our Offer:
Official account of Jobstore.