Total 17 Product Consultant job vacancies in Finance / Banking / Insurance category in Melbourne

Claims Consultant, Professional Indemnity.







Posting date:  23 Apr 2024







Job requisition ID:  42553







Location:  Melbourne, VIC, AU







Workplace Type:  Hybrid







Create impact as a Claims Consultant, Professional Indemnity.  Join the largest insurance group in Australia and New Zealand.   YOUR ROLE    We are seeking a Claims consultant to join our high performing team of consultants. You will be managing complex professional risk indemnity claims, providing a full legal defence and/or resolution of all claims, which can encompass a negotiated resolution or managing litigation to




... Click here to view more detail / apply for Claims Consultant, Professional Indemnity.

Posted: 05/04/2024 Closing Date: 20/04/2024 Job Type: Secondment Location: Melbourne Job Category: Insurance Secondment role until February 2025 Operating Hours 8am – 8pm Monday to Friday and 9am – 3pm Saturday (flexibility is required) Work from anywhere in Australia! Beyond Bank Australia is one of Australia’s largest customer owned banks with a long and proud history of success, credibility and banking expertise. With branches across the nation, and employing more than 600 staff, Beyond Bank Australia creates financial wellbeing for individuals, families, businesses and communities. Job Description We currently have an exciting opportunity for an Insurance Consultant to join our dedicated Insurance team. We are looking for enthusiastic individuals who enjoy working in a busy, dynamic and team focused telephone environment. Reporting to the Insurance Sales and Service Manager, the successful applicants will provide a broad range of insurance services to customers through inbound and outbound telephone contact. Utilise your customer service and sales skills…

Click here to view more detail / apply for Insurance Consultant

Who will you be working with?
This is a great opportunity for someone with insurance sales experience that's wanting to take the next step in their career. You'll be joining one of Australia's fastest growing brokerages. Based just outside the city, you'll be working with a team that has built a fantastic culture, has a low turnover of staff and a great reputation for development and internal promotions. 

What are the benefits?


Competitive salary and benefits package
Comprehensive mentoring
Opportunities for career growth and professional development
Modern office environment
Training days
Regular team activities
A processing team that assists with the smaller tasks  
 
What will you be doing?


Support a Senior that manages a book of corporate clients  
Process new quotes, renewals, endorsements and any general enquiries 
Liaising with underwriters to put policies in place 
Assist the claims team during claims 
Build relationships with clients delivering exceptional service
Delegate work to
... Click here to view more detail / apply for Insurance Sales Consultant

Our Client Our client is a distinguished leader within the insurance industry, specializing in landlord and holiday home insurance. They have a huge passion to deliver the BEST speciality property insurance and offer innovative solutions tailored to the diverse needs of their clientele.We are presently seeking 2 x Claims Consultants to join their Camberwell team. The perfect candidate will demonstrate a commitment to delivering exceptional claims experiences to clients, along with the confidence and expertise to proficiently analyse and resolve claims.  The RoleBased in Camberwell, the Eastern Suburb of Melbourne, you will be a valuable member of a close-knit team, reporting directly to the Claims Team Leader. Your role will involve managing the entire process from lodgement to settlement for a portfolio of claims, focusing on Domestic Property, Landlord, and Holiday homes. Technical support and training will be provided as needed. Lodgement to settlement management of all claims Liaise with the insured, brokers, property managers, loss adjusters…

Click here to view more detail / apply for Claims Consultant

Job Description

You will be working within the Lifebroker business unit who compare a variety of insurance products across 5 of Australia’s top insurers.  

Through our General Advice model, we provide the information necessary for our customers to make an informed decision to solve their insurance needs. We want our customers to turn to us in the first instance, to solve their insurance needs. 

What you will be doing:  

• Working within the sales team to achieve monthly sales targets. 

• Facilitate online and phone enquiries, providing a positive experience for all. 
• Contact, establish and maintain effective relationships with clients to manage policy renewals.  
• Educate clients about the available insurance products, to help each client gain a full understanding of their options. 
• Responsible to achieve monthly targets.  
• Maintain accurate records, documentation, and generation of quotes. 
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

In this role you will,

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy. 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement.

The Australia Country Product Manager, VP reports to APAC Head of Product Management SVP. The Australia Country Product Manager is responsible for the development, implementation, enhancement and support of State Street’s asset servicing product, services, delivery channels from conceptual stages through research, development, marketing, training, sales programs, financial metrics, and the entire product life cycle in support of the products strategic goals and objectives.  The primary asset services products in scope are Accounting, Fund Administration and Regulatory Reporting offered out of Australia.   This role works with business and corporate partners to manage new product development and management in close coordination with global delivery and technology.   Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.   What you will be responsible for As Australia Country Product Manager, you will Understand the Australian market, competitive forces and client direction to make related product recommendations that ensure competitive positioning and grow market share, including the opportunity to introduce new adjacent offerings Stay current on regulatory changes in Australia to drive product updates and solutioning as appropriate and facilitate client communication Serve as State Street’s advocate in industry forums, showcase State Street’s thought leadership, drive and execute appropriate advocacy activities (i.e., Office Hours, Bulletins, etc.) Representing State Street in regulatory forums and working groups. Impact analysis of regulatory changes in Australia both through the client lens and State Street lens Maintain pulse on related service delivery results to drive product improvement Create forums internally and with clients to encourage idea sharing, innovation, collaboration and solutioning Collaborate and support commercialisation activities with Coverage, Relationship Management, Sales and Segment on new business opportunities to increase win ratio and gain market intelligence for ongoing product advancement Generation of comprehensive business cases for investment consideration, monitor approved cases for ROI attainment and ensure execution and delivery of approved cases Ensure effective product project portfolio governance to Maintain knowledge of all projects impacting the in-scope asset servicing products in Australia to consistently influence design decisions toward enterprise value Lead analysis and design efforts, translating requirements for development to ensure capability delivered is fit for purpose Ensure any market specific nuances is captured whilst delivering solution that is in line with global standards Impact execution from requirements gathering to production deployment including the operating model alignment with Global Delivery strategy Produce relevant Go-To-Market materials for internal and external consumption Work in close collaboration with other product leads in region/global in providing a holistic solution to clients   What we value These skills will help you succeed in this role: Global thinker and experience a plus Strong strategic view, with ability to quickly assess complex problems, prioritize key issues, and focus on relevant facts Proven ability to detect emerging trends, and encourage and make recommendations for creative change Ability to achieve results with the persistence and patience necessary to work effectively with a wide range of internal and external constituents Experience working with operational teams to create scale while maintaining a strong control environment Possess excellent communications skills within an organization and with clients Strong analytical, interpersonal, written, and oral presentations skills

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service

 

You will be working within the Lifebroker business unit who compare a variety of insurance products across 5 of Australia’s top insurers.  

 
Through our General Advice model, we provide the information necessary for our customers to make an informed decision to solve their insurance needs. We want our customers to turn to us in the first instance, to solve their insurance needs. 

What you will be doing:  

• Working within the sales team to achieve monthly sales targets. 

• Facilitate online and phone enquiries, providing a positive experience for all. 
• Contact, establish and maintain effective relationships with clients to manage policy renewals.  
• Educate clients about the available insurance products, to help each client gain a full understanding of their options. 
• Responsible to achieve monthly targets.  
• Maintain accurate records, documentation, and generation of quotes. 
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.  

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Group team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Group Claims- CBUS team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,  

• Independently manage a portfolio of life insurance claims end-to-end for CBUS

• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner

• Ensure active engagement with external treating doctors, rehabilitation consultants as well as in house medical and legal specialists  and delivering timely outcomes for our customers

• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures

• Participate in case conferences, peer case discussions, and instructing third party service providers.

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. 

We are looking for talented individuals with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

Working within our Direct claims team, this Claims Consultant role is accountable for the provision of personal and empathic service to clients and the proficient assessment of  life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

Responsibilities include:

• Independently manage a portfolio of life insurance claims end-to-end

• Assess, analyse, calculate and finalise claims payments

• Active engagement of -external treating doctors, rehabilitation consultants as well as in house medical and legal specialists  and delivering timely outcomes for our customers

• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures

• Participate in case conferences, peer case discussions, and instructing third party service providers

Within our Direct channel, we support customers who have obtained their life insurance directly with TAL or one of our affiliated alliance partners. Accordingly, we support our customers directly through their journey with us.

This is a 12 months fixed term contract position and  requires a caring nature and ability to empathise with people dealing with the loss of a loved one and the associated grief that comes with it.

The claims officer handles claims from guaranteed acceptance products (such as funeral plan) from claim notification through to payment, and all related policy admin. The claims officers also assist in the initiating and some follow ups for underwritten claims.

In this role you will,

• Be accountable for supporting customers through claims lodgement and information gathering in order to assess claims

• Perform claims administrative tasks in support of the Claims Consultants, with accuracy and care

• Assess low complexity claims; assessing and initiating appropriate support options tailored to the customer’s needs

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy

• Adhere to external regulations (such as Privacy and Life Insurance Code of Practice) and all relevant industry guidelines

• Interact with Customers, Advisers and other internal and external stakeholders

• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. 

Within our Group channel, we support customers who have obtained their life insurance through their superannuation fund. Group is structured in accordance with our Superannuation Fund partners requirements.

We are looking for talented individuals with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

Working within our Group claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

Responsibilities include:

• Independently manage a portfolio of life insurance claims end-to-end

• Assess, analyse, calculate and finalise claims payments

• Active engagement of -external treating doctors, rehabilitation consultants as well as in house medical and legal specialists  and delivering timely outcomes for our customers

• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures

• Participate in case conferences, peer case discussions, and instructing third party service providers

Are you a claims consultant looking to take the next step and develop your career?
Our client is a successful Insurance Brokerage offering a wide range of insurance products and is seeking a Claims Consultant to take responsibility managing claims on behalf of the clients getting the best possible outcome. Ideally, the successful candidate will have experience in a similar role with exposure to claims management, possess outstanding customer service skills and the ability to work autonomously as well as collaboratively as part of a team. This company has fantastic career opportunities and an outstanding work environment to further develop your skills and expertise of the industry.
We are looking for an engaging, driven, and motivated individual, who is keen to join an experienced team and work with an established company.

Benefits to Successful applicant:

Opportunity to work with a dynamic team of experienced and friendly industry professionals
Competitive salary and benefits
Fantastic progression opportunities
Flexible working arrangements available
Regular team and industry events


Duties and responsibilities include:

Lodge and manage claims on behalf of clients providing the best service possible and getting the best outcome from the claim
Manage a portfolio liaising with underwriters to ensure claims are progressed as quickly as possible
Develop and maintain strong relationships with customers/clients
Maintain industry/market knowledge
Ability to work effectively within a team to accomplish organisational goals


We are looking for someone with:

Experience in end-to-end claims management
Ability to provide an outstanding and efficient service to all customers
A self-starter and the ability to work autonomously
Excellent verbal and written skills, with the ability to communicate at all levels
Excellent organisational and time management skills
Ability to build rapport with clients


If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Amy Hatfield at Fuse Recruitment on 0435 727 524 .

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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