Total 18 Payroll Analyst job vacancies in Others category in Kuala Lumpur

**Position:** Payroll Accountant
**Reporting to:** Chief Financial Officer (CFO)
**Location:** Kuala Lumper
**Employment Type:** Full-Time - Onsite
**Salary Range/Budget:** TBD

**Job Description:**
We are in search of a detail-oriented Payroll Accountant to join our finance team. This role involves working closely with the CFO to ensure accurate and timely processing of the company's payroll. The ideal candidate will have experience with payroll systems, tax compliance, and financial reporting related to payroll. This position requires an individual who is meticulous, understands the importance of confidentiality, and can navigate the complexities of payroll regulations.

**Responsibilities:**
- Process the company's payroll in a timely and accurate manner.
- Ensure compliance with federal, state, and local payroll tax laws and regulations.
- Maintain payroll records and ensure the accuracy of payroll data.
- Prepare and submit payroll reports and statements to the CFO for review.
- Collaborate with HR to ensure that employee payroll information is up to date and accurate.
- Handle inquiries and resolve issues related to payroll from employees.
- Perform reconciliations of payroll accounts and provide support for financial audits related to payroll.
- Stay updated on changes in payroll tax laws and regulations and implement necessary adjustments.
- Assist in the development and implementation of payroll policies and procedures to improve efficiency.
- Provide payroll data for budgeting and financial planning.

- Bachelor's degree in Accounting, Finance, or related field.
- Proven experience as a Payroll Accountant or similar role.
- Strong knowledge of payroll systems, tax laws, and wage regulations.
- Proficiency in accounting software and MS Office, especially Excel.
- Excellent attention to detail and high level of accuracy.
- Strong organizational and time management skills.
- Ability to handle confidential information with discretion.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Familiarity with financial audits and payroll-related financial reporting.

• Private Health Insurance
• Training & Development
• Performance Bonus

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

Role and Responsibilities

• Build solid relationships and give financial support across all departments and to vendors.
• Responsible for analysing past results, performing variance analysis, identifying trends, and making recommendations for improvements
• Work closely with the accounting team to ensure accurate financial reporting and support monthly and quarterly business metrics reporting.
• The position involves assisting with forecasting, budgeting, and projection.
• Contributing to accounting system maintenance and setup, providing initial support to the country’s team
• Aid in the development and creation of reporting templates for the country’s team.
• Assist in any ad-hoc projects and conduct ad-hoc analysis for senior management as needed.

• Ideally, a minimum of 2 years of accounting/finance experience, with financial analysis experience, is considered a plus. 
• A Bachelor's degree in finance, accounting, or a related field is required.
• Demonstrated interest in reporting and data analysis tools.
• Exceptional analytical skills with keen attention to detail.
• Intermediate to advanced proficiency in MS Excel, Google Sheets, and Google Slides.
• Outstanding oral and written communication abilities.
• Good business acumen
• Strong teamwork and collaborative skills are essential for success in this role.
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• Prior experience in coworking, real estate, or startup business would be an advantage 
• Fluent in English

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations 

The Sanctions Screening Analyst is a job where speed and accuracy in decision making is essential. The Sanctions Screening Analyst assesses whether alerts raised by sanctions screening systems raise any sanctions concerns.  

Duties and responsibilities:

• Follow operational procedures on sanctions alert handling for all alert types, including documenting the decision rationale. Speed and accuracy of decision making is essential.

• Perform analysis of potential matches against sanctions lists alerted through sanctions screening of customers and transactions

• Escalate alerts that may raise any potential reporting requirements

• Communicate with customers when further information is required as part of reviewing against sanctions lists

• Provide inputs in order to refine automated sanctions screening risk methodology, reduce false positives, mitigate sanctions risks and improve customer experience

Our Evaluation Services department produces independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale.

As a Sustainability Analyst you will assess and report on the quality and robustness of the sustainability management systems of companies from all over the world.

Data analysis will be primarily qualitative, centered around the analysis of a company’s management system documentation. You will become an expert in applying the EcoVadis methodology, built on the most rigorous international Corporate social responsibility (CSR) standards and frameworks (for example: GRI, ISO 26000), already 15 years in evolution. In a state of virtuous advancement, the methodology continues to be driven forward by strong market forces, societal expectations and emerging regulation.

In this role, you will bring your unique skills to add value to our approach. Quality is a non-negotiable part of our work, all our analysts follow a set of analysis guidelines to ensure we're working in concision. Attention to detail, being adaptable to change and acquiring new skills quickly are key to your success in the rating process. We are a team of sustainability changemakers rallying together to drive positive impact to business practices across the world and we can’t wait to have you join us!

Day to day activity of the role

• Assess a company’s management system documentation, applying the EcoVadis methodology during the entire analysis process
• Understanding of sustainability management system documentation provided by rated companies, extraction and synthesis of material sustainability data related to environmental, social, ethics and supply chain
• Follow up with rated companies when needed, to clarify specific issues related to their assessment 
• Review regularly updates regarding Ecovadis methodology and apply them to assessment process
• Complete quality checks during assessment process
• Working on daily targets
• Confirm the implementation of a rated company’s sustainability management system components using the EcoVadis methodology guidelines. 
• Additional responsibilities related to the function may be required.

How you will grow

When you join the team you will be welcomed into a robust training program designed to master the topics of sustainability, including the EcoVadis methodology, and assess a company’s sustainability management system with confidence. You will have training coordinators dedicated to your professional growth in the first month, supported by senior analysts providing feedback and suggestions on your work. Once your training is completed, you will begin working on a greater diversity of companies, increasingly complex with a variety of unique contexts.

In addition, you will also have the opportunity to gradually pivot some of your time to work on development projects to grow other aspects of your career. These projects often include colleagues from our international team of analysts.

We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Junior Risk Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and analytical skills, and aspire to build a career in Finance.

Responsibilities:

• Coordinate and manage foreign exchange trading portfolios across various currencies.
• Prepare daily reports for stakeholders.
• Monitor market movements and stay updated on market news and sudden events.
• Manage risk through strategic positioning and trading within approved limits, policies, and procedures.
• Conduct analytical procedures on related business areas as required.
• Continuously explore new methods to enhance existing procedures.

• Willingness to work night shifts.
• Bachelor's degree in finance, mathematics, economics, or IT discipline.
• Preferably 1+ years of relevant work experience.
• Previous trading experience or exposure to financial markets is advantageous but not mandatory.
• Bilingual proficiency in English and Mandarin is required.
• Demonstrated interest in financial markets.
• Proficiency in Python or coding skills is advantageous but not mandatory.
• Strong numerical and analytical abilities.
• Effective presentation and interpersonal skills.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits, and diverse leave options
• Flexibility in smart casual dress code
• Young, vibrant, and open work culture

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

As a Payroll Specialist, you will play a crucial role in ensuring accurate and timely payroll processing for the employees of the designated subsidiaries/ country. The job entails administration of Time and Attendance records, computation of salary payment, statutory submission and/ or benefit administration. The job will also requires the job incumbent to participate on various payroll related projects include system enhancements and SOP documentation etc.

Reporting to Rewards & Service Excellence Lead, your responsibilities included but not limited to: 

Job Description

• Process payroll for employees, ensuring accuracy and compliance with local regulations and internal requirements.

• Calculate and verify salary and compensation components.

• Review and validate payroll results by preparing reconciliation report or any other reports as required by the Subsidiary. This may include tax, statutory deduction and contribution reports.

• Perform monthly Time & Attendance verification and closing. Assist employees to manage irregular attendance records in the HR system. Address employees’ enquiries on their attendance records according to the HR policy.

• Work closely with Subsidiary HR to ensure correctness of Payroll related data, and when needed help to investigate the system issues and raise change request to enhance HR system.

• Review payroll process, procedures, making changes on the SOP while ensuring adequate controls are in place. Ensure all procedures are thoroughly documented and checklists shall be updated to ensure all essential process steps are followed through.

• Provide resolution on the service requests raised by subsidiary within stipulated service level agreement (SLA)

Job Requirements

• Bachelor’s degree in finance, Accounting, or related field is preferred.

• Preferably with 2-3 years of experience in payroll administration in Shared Service Center.

• Proven experience as a payroll specialist or similar role, with good understanding of payroll processing for Thailand.

• Familiarity with Thailand employment law, tax regulation and statutory requirements.

• Strong proficiency in Microsoft Excel.

• Thai speakers are encouraged to apply.

• This role is also open for Thai candidate who is willing to relocate to Malaysia.

Skills and Qualifications

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We are in search of a detail-oriented Payroll Accountant to join our finance team. This role involves working closely with the CFO to ensure accurate and timely processing of the company's payroll. The ideal candidate will have experience with payroll systems, tax compliance, and financial reporting related to payroll. This position requires an individual who is meticulous, understands the importance of confidentiality, and can navigate the complexities of payroll regulations.

Responsibilities:

- Process the company's payroll in a timely and accurate manner.

- Ensure compliance with federal, state, and local payroll tax laws and regulations.

- Maintain payroll records and ensure the accuracy of payroll data.

- Prepare and submit payroll reports and statements to the CFO for review.

- Collaborate with HR to ensure that employee payroll information is up to date and accurate.

- Handle inquiries and resolve issues related to payroll from employees.

- Perform reconciliations of payroll accounts and provide support for financial audits related to payroll.

- Stay updated on changes in payroll tax laws and regulations and implement necessary adjustments.

- Assist in the development and implementation of payroll policies and procedures to improve efficiency.

- Provide payroll data for budgeting and financial planning.

- Bachelor’s degree in Accounting, Finance, or related field.

- Proven experience as a Payroll Accountant or similar role.

- Strong knowledge of payroll systems, tax laws, and wage regulations.

- Proficiency in accounting software and MS Office, especially Excel.

- Excellent attention to detail and high level of accuracy.

- Strong organizational and time management skills.

- Ability to handle confidential information with discretion.

- Effective communication skills, both written and verbal.

- Ability to work independently and as part of a team.

- Familiarity with financial audits and payroll-related financial reporting.

Established in 2017, QCP Capital is a digital assets trading firm and global market maker in options, headquartered in Singapore.

As one of the first digital assets trading firms in Singapore, QCP Capital brings to clients deep expertise gained from thriving through multiple market cycles. Our mission is to unlock new opportunities for clients at the forefront of crypto markets through providing institutional-grade liquidity, infrastructure and research.

An active early-stage crypto and blockchain investor, QCP Capital’s portfolio includes core trading infrastructure, exchanges, data and token ecosystems. QCP Capital is supported by over 70 professionals in trading, business development, operations, risk and compliance teams. More information can be found at qcp.capital.

Responsibilities:

• KYC

• Perform KYC/CDD checks on new clients and conduct periodic reviews for existing clients. This includes reviewing client documents, name screening, adequacy of SOF/SOW corroboration, performing transaction review
• Identify potential risks associated with the business relationship and escalate any red flags or concerns
• Work closely with L2 and Compliance Team in Singapore to ensure a seamless onboarding and periodic refresh process for clients

• Effective communication with internal stakeholders including BD, Legal, Operations etc
• Client Servicing

• Create a positive onboarding experience for new clients and maintain good business relations with existing clients, handholding them when needed
• Interact with clients through Whatsapp/ Telegram/ e-mail communications
• Ensure completeness of static data and maintain an accurate record of all existing and potential clients
• Respond to client inquiries in a timely and professional manner

• Diploma in Finance, Business Administration or an industry-related field
• Possesses at least 1 year of experience in KYC/ Client Servicing roles within the financial sector
• Proficiency in Google Suite
• Excellent organizational, time management skills and ability to work independently with minimal supervision in a fast-paced environment
• Proven past experience in client servicing roles - past testimonials and feedback are welcomed
• Proven past experience in reviewing KYCs of individual and corporate clients – the ability to understand and review complex corporate structures across jurisdictions will be a huge plus
• Effective written and verbal communication skills
• Fluency in Mandarin will be preferred though not a must
• Understanding of cryptocurrency, blockchain and understanding of regulations across jurisdictions will be a bonus

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

As a Junior Workday Reporting Analyst, you will be an integral part of our HR Digitalization team, contributing to the optimization and enhancement of our Workday HCM system. Your primary focus will be on configuring reports, ensuring data security, and supporting the development of dashboards and custom reports within the Workday platform.

Responsibilities:

1. Workday Reporting Configuration:
   • Collaborate with HR Managers/HRBPs to understand reporting requirements.
   • Configure and maintain Workday reports, ensuring accuracy, relevance, and compliance.
   • Assist in resolving reporting issues, leveraging your growing expertise in the Workday platform.
   • Customize standard reports and create new ones based on business needs.
   • Implement calculated fields and advanced filters to enhance report functionality.
2. Data Security and Access Controls:
   • Manage security roles, permissions, and data access within Workday.
   • Ensure data privacy and compliance with company policies and regulations.
   • Monitor and troubleshoot security-related issues.
3. Dashboard Development:
   • Design and contribute to interactive dashboards using Workday or other reporting tools (such as Google Looker Studio or Tableau, Nice to have).
   • Visualize HR metrics, trends, and KPIs for various stakeholders.
   • Empower users with self-service dashboards for real-time insights.
4. Custom Reports and Calculated Fields:
   • Create custom reports tailored to specific business needs.
   • Utilize calculated fields to derive meaningful metrics and dimensions.
   • Collaborate with cross-functional teams to validate report accuracy.
5. Full Reporting Lifecycle Support:
   • Participate in all phases of the reporting lifecycle, from design to deployment.
   • Provide timely support for existing reports and address any issues promptly.
6. Technical Compliance:
   • Adhere to technical best practices, standards, and policies set by the HRIS team.

Responsibilities for Support Engineer: 

 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

Officer, KYC Operations Analyst   - Hybrid (C10)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, KYC Due Diligence Analyst  - Hybrid (Internal Job Title: Compl Bus Control Analyst 2 - C10) based in KL, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The KYC Due Diligence Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

• Assist Citi on KYC efforts in accordance to the CBSU AML KYC Ops procedures

• Subject Matter Expert

• Perform KYC reviews and ensure documentation comply with local regulation and Citi standards KYC reviews (Scheduled & Unscheduled Reviews for Client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due

• Determining if the accounts are in scope

• Client Identification, Verification and Screening

• Information such as customer’s address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks

• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews

• Ensure all information

• Send the requests to Outreach/RM for accounts where information is required to complete the review

• Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly

• Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken

• Ensure any tech issue/procedural clarifications gets highlighted to managers for further review and guidance

• Ensure to get Quality Control (QC) review done on files prior to submission and respond/correct any discrepancies identified during QC reviews

• Submit record for Business Approval once review is complete and respond/correct any discrepancies identified during BA reviews

• Proficiency in Cantonese language (HK market)

As a successful candidate, you’d ideally have the following skills and exposure:

• 3 to 5 years of relevant experience preferred

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Company:

MMC Corporate

Description:

Senior International Consulting Analyst

What can you expect?

• Provide implementation and ongoing support to new and existing Global Benefits Managements clients as well as internal parties
• Supporting multinational clients in their effective placement of Health and Benefits risks across Asia

What is in it for you?

• Opportunity to work in a dynamic and truly global team and role
• Career Development and Training Opportunities

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develops and maintains client relationships by aligning global client strategies and needs to MMC’s capabilities and resources
• Serve as a consultant to clients, pursue corporate expansion and diversification and new business growth
• Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.
• Possess the capacity to solve issues and complete tasks

What you need to have:

• A degree holder from any field
• 4-5 years of experience in Client facing and Account Management within the Insurance industry
• Strong project management, operational skills and able to prioritize and manage multiple projects
• Ability to build and sustain strong relationships with clients and internal stakeholders
• Strong oral and written communication and presentation skills.
• Fluency in English and another Asian language to support China
• Proficient with MS Office

What makes you stand out:

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Country

Malaysia

Job Family

Operations

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Country

Malaysia

Job Family

Operations

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Responsibilities for Support Engineer: 

 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.