Total 6 Operations Engineer job vacancies in Sales / Marketing category in Kuala Lumpur - Q Sentral

Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite)

Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

• Develop and implement efficient sales processes and strategies.
• Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
• Coordinate with the sales team to align sales strategies and operations with business goals.
• Develop and deploy creative solutions in tracking the sales team's activities.
• Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
• Train and support sales representatives and staff to enhance their product knowledge and sales skills.
• Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
• Ensure that leads followed up has a proper resolution within 30 days of appointment.
• Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
• Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
• Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
• Identify additional opportunities for revenue generation.
• Develop strategies to minimize the gap between payments receivable.
• Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
• Set team goals and targets for each account to drive performance and accountability.
• Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
• Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

• Enhanced operational efficiency and reduced sales cycle times.
• Accurate sales forecasting and effective management of sales pipelines.
• Improved sales team productivity and achievement of sales targets.
• Increased client satisfaction and retention rates.
• Efficient management of transaction records to support accurate billing and timely commission payments.
• Effective training and onboarding that enhances team capabilities and addresses performance gaps.
• Well-managed client relationships and successfully executed events and campaigns.

Requirements

• Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
• Strong understanding of sales process management, creative problem-solving, and data analysis.
• Excellent communication and leadership skills.
• Ability to work strategically and collaboratively across departments.
• High attention to detail and a focus on data-driven decision-making.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

地點：遠端（最好是馬來西亞、吉隆坡/雪蘭莪，以防管理人員不在現場）

角色：
銷售營運經理將監督和加強銷售營運基礎設施。這個策略角色包括優化銷售流程、管理銷售數據以及使銷售團隊與我們的業務目標保持一致，以推動成功和收入成長。

職責：

• 制定並實施高效率的銷售流程和策略。
• 管理銷售分析以確保準確的預測、通路管理、銷售策略執行和報告。
• 與銷售團隊協調，使銷售策略和營運與業務目標保持一致。
• 開發和部署創造性的解決方案來追蹤銷售團隊的活動。
• 向高階管理層提供詳細的銷售報告和見解，突顯趨勢、成長機會和挑戰。
• 培訓和支援銷售代表和員工，以提高他們的產品知識和銷售技能。
• 與其他部門合作，確保採用一致的方法來擴展市場並提高客戶滿意度。
• 確保後續線索在預約後 30 天內得到適當的解決。
• 確保所有呼叫都能解決，維持高標準的客戶服務和營運效率。
• 準確管理財務交易日誌，以便向客戶開立帳單，並讓結算者準確收到佣金。
• 管理全職終結員的生產力，確保他們在非活動期間保持生產力。
• 確定額外的創收機會。
• 制定策略以盡量減少應收付款之間的差距。
• 分析銷售團隊的培訓需求，確定優勢和劣勢，從而相應地客製化培訓。
• 為每位客戶設定團隊目標，以提高績效和問責制。
• 為新銷售人員制定詳細的入職計劃，以確保平穩過渡並快速提高生產力。
• 管理客戶經理，確保客戶關係得到良好維護，並根據既定協議提前做好活動/行銷活動的準備。

結果：

• 提高營運效率並縮短銷售週期。
• 準確的銷售預測和有效的銷售通路管理。
• 提高銷售團隊的生產力和銷售目標的實現。
• 提高客戶滿意度和保留率。
• 高效率管理交易記錄，支援準確計費和及時佣金支付。
• 有效的培訓和入職培訓可以增強團隊能力並解決績效差距。
• 管理良好的客戶關係並成功執行活動和活動。

要求

• 擁有豐富的銷售營運經驗，最好是在銷售外包或代理環境中。
• 對銷售流程管理、創意問題解決和數據分析有深入的了解。
• 優秀的溝通和領導能力。
• 能夠跨部門進行策略性的協作。
• 高度關注細節並注重數據驅動的決策。

津貼和福利

• 員工股權
• 佣金和獎金
• 彈性的工作時間
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

About ThoughtFull: 

ThoughtFull's vision is to make access to end-to-end mental healthcare seamless and affordable in Asia. Via our mobile apps ThoughtFullChat (“TFC”) and ThoughtFullChat Pro (“TFC Pro”), our proprietary architecture enables users to access, and mental healthcare professionals to provide personalised best-fit mental healthcare.  

With a focus on better stress, anxiety, and depression management, TFC is the first port-of-call for users to seamlessly access end-to-end mental healthcare from self-serve learning tools, progress tracking, therapy, as well as 1-on-1 daily bite-sized coaching with best-fit certified mental health professionals anytime, anywhere. TFC Pro is a one-stop platform for mental health professionals to build a digital practice that is insights-based, data-driven, and scalable.  

ThoughtFull partners with key ecosystem players including top insurers, healthcare providers and employers regionally to both normalise and scale access to mental healthcare services. 

Job Description for Marketing Operations Specialist 

What you will do:  

• End-to-end management (from ideation to execution) of brand awareness and lead generation campaigns across all brand communication platforms. 
• Manage social media channels which includes implementation of content calendar, social media posts, oversee creative output and social media moderation. 
• Working closely with various stakeholders to ensure that all marketing requests are actioned.  
• Work closely with Marketing Lead on strategy and execution of digital and on-ground campaigns in line with the brand’s roadmap. 
• Support partnerships and events with content amplification initiatives across various medium (eg: videos, podcast, webinars etc)  
• Optimise content across Thoughtfull’s various platforms guided by measurable output in conversion funnels, SEO and Google Analytics 
• Track, maintain and analyse key metrics report to measure efficacy of marketing efforts. 

About You:

• At least 3-5 years of experience in Digital marketing or Content marketing. 

• Project management skills and attention to detail. 
• Hands-on experience with SEO and web traffic metrics. 
• Data-driven with a knack for user insights and data analytics. 
• Impeccable verbal and written communication skills. 
• Working knowledge of various social media platforms and content formats such as podcasts, videos. 
• Experience in running marketing campaigns on Google, FB, IG, LinkedIn and using tools such as Google Analytics, Branch and Canva. 
• Experience and well versed with CRM platforms such as Hubspot, Salesforce, Zho etc. 
• A creative person with a knack for storytelling. 
• Graphic design experience will be an extra advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Aethir is a leading technology company specializing in AI, Blockchain Gaming, and Decentralized Physical Infrastructure Networks (DePIN). We are dedicated to pushing the boundaries of innovation and creating impactful solutions that shape the future.

We are seeking a talented Sales Engineer to join our dynamic team. The ideal candidate will have a strong technical background and a passion for technology. As a Sales Engineer, you will play a key role in driving sales growth by understanding customer needs, demonstrating the value of our solutions, and building strong relationships with clients.

Responsibilities

• Provide solution planning and technical support for customers migrating to the cloud, ensuring the feasibility of business migration.
• Manage customer needs during cloud migration, analyze and resolve cloud-related issues.
• Manage and drive projects related to user cloud migration, ensuring successful completion.
• Understand customer business architecture, empower customers, and drive upgrades in operational and disaster recovery capabilities.
• Drive project implementation and replicable solutions, promote collaboration, and optimize architecture and products.
• Continuously accumulate cloud delivery experience, standardize delivery processes, improve quality and efficiency, and reduce implementation costs.

• Minimum 2 years of experience in the internet or gaming industry, with a background in operations or as a cloud architect in major cloud computing companies.
• Familiarity with mainstream cloud services such as distributed computing, distributed storage, virtualization, containers, databases, microservices frameworks, big data, and security.
• Background in industries like data centers and cloud computing, with an understanding of user demands for cloud computing.
• Strong sensitivity to new technologies and industry trends, with an interest and ability to solve problems and research new technologies, and a proactive and forward-thinking approach.
• Excellent documentation skills, able to clearly express architectural intentions through text and diagrams, and proficient in writing various technical documents.
• Prior experience in IT delivery and project delivery in public/private clouds is preferred.
• Strong sense of responsibility, excellent problem-solving and fault-finding abilities, good technical sensitivity, and risk identification skills.
• Experience in teamwork, strong learning ability, ability to work under pressure, and willingness to travel.
• Priority given to those with qualifications from Tencent Cloud, Alibaba Cloud, Huawei Cloud, or equivalent certifications.
• Proficiency in English as a working language is preferred, with fluency in Chinese as an added advantage.

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup

About Us:

BID Operations is a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client's business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. As a leading company in our sector, we pride ourselves on innovation, creativity, and delivering exceptional results. As we continue to expand our marketing efforts, we are seeking a talented Senior Marketing Executive to join our dynamic team.

 Job Overview:

As a Senior Marketing Executive, you will play a crucial role in driving our marketing initiatives forward. You will be responsible for overseeing various digital marketing campaigns, managing projects from conception to completion, and leveraging data to optimize marketing strategies. The ideal candidate will have a strong background in digital marketing, campaign management, project management, and possess excellent attention to detail.

Key Responsibilities:

• Develop and execute digital marketing campaigns across multiple channels, including email, social media, and online advertising.
• Collaborate with cross-functional teams to define project objectives, timelines, and deliverables.
• Utilize project management tools to track progress, identify bottlenecks, and ensure projects are completed on time and within budget.
• Analyze campaign performance data using tools like Google Analytics and provide insights to optimize marketing strategies.
• Generate reports and presentations using Microsoft Office Suite, with proficiency in Power BI as a plus.
• Maintain brand consistency across all marketing channels and ensure adherence to brand guidelines.
• Cultivate relationships with external vendors and agencies to support marketing initiatives.
• Stay updated on industry trends and best practices in digital marketing and project management.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or related field.
• Proven experience in digital marketing, campaign management, and project management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Power BI or other data visualization tools preferred.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Creative thinker with a passion for marketing innovation.

• Competitive salary commensurate with experience.
• Comprehensive insurance plans.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment.

If you are a results-driven marketer with a passion for digital marketing and project management, we encourage you to apply for the Senior Marketing Executive position at BID Operations. Join us in shaping the future of our marketing efforts and making a meaningful impact in our industry. Apply now!

We are now looking for a highly driven and motivated Industry Manager, Sales & Operations Planning, Advertising and Partnerships (APAC) to join our fast-growing team in Malaysia as a regional individual contributor. The successful candidate will be a key member of our Strategy and Operations vertical,  Advertising and Partnerships (APAC) team; you'll be the bridge between business and advertising technology making sure we are providing best-in-class services to maximize revenue growth.

Responsibilities:

Planning & Execution

• Responsible for the Sales Operations, applications and tools’ integration, framework, strategy and roadmap
• Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams
• Design and set up sales metrics and sales models based on strategic objectives
• Set up Salesforce SOP by evaluating existing booking practices and methodologies and explore opportunities for improvements
• Partner with various internal teams, including Product/Ad Ops/Sales/Marketing/Data/Business Development teams, to identify new strategic collaboration to drive operational efficiency and improved productivity
• Work closely with Marketing team to explore methods to support lead generation process such as using CRM tools and Salesforce
• Oversee the sales funnel through salesforce; track, measure and report accurately. Optimise the sales process to drive efficiency for partnerships teams
• Drive adoption of sales processes, SOP, SLA, best practices, forecasting tools and dashboards within respective regions through training and roadshows
• Owner of sales data accuracy and integrity
• Participate and contribute to the Advertising & Partnerships team’s growth and research projects

Analysis

• Identifying customers and sales opportunities by analyzing sales data and consumer trends
• Track and report monthly sales revenue VS targets to provide data analysis on identifying business gaps and recommendation for improvement
• Take ownership of sales metrics such as inventory utilisation rate, forecast, sales pipeline, sales realisation and recurring rate and ROI
• Analyse, identify and build management dashboards to provide visibility on the health of the Advertising & Partnerships business and track other areas of growth opportunity