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Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

Develop and implement efficient sales processes and strategies.
Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
Coordinate with the sales team to align sales strategies and operations with business goals.
Develop and deploy creative solutions in tracking the sales team's activities.
Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
Train and support sales representatives and staff to enhance their product knowledge and sales skills.
Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
Ensure that leads followed up has a proper resolution within 30 days of appointment.
Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
Identify additional opportunities for revenue generation.
Develop strategies to minimize the gap between payments receivable.
Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
Set team goals and targets for each account to drive performance and accountability.
Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

Enhanced operational efficiency and reduced sales cycle times.
Accurate sales forecasting and effective management of sales pipelines.
Improved sales team productivity and achievement of sales targets.
Increased client satisfaction and retention rates.
Efficient management of transaction records to support accurate billing and timely commission payments.
Effective training and onboarding that enhances team capabilities and addresses performance gaps.
Well-managed client relationships and successfully executed events and campaigns.

Requirements

Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
Strong understanding of sales process management, creative problem-solving, and data analysis.
Excellent communication and leadership skills.
Ability to work strategically and collaboratively across departments.
High attention to detail and a focus on data-driven decision-making.

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Agensi Pekerjaan MVC Resources Sdn Bhd

Sales Operations Manager / 銷售營運經理

Remote

Kuala Lumpur, Federal Territory of...

Sales / Marketing

2 days ago

地點：遠端（最好是馬來西亞、吉隆坡/雪蘭莪，以防管理人員不在現場）

角色：
銷售營運經理將監督和加強銷售營運基礎設施。這個策略角色包括優化銷售流程、管理銷售數據以及使銷售團隊與我們的業務目標保持一致，以推動成功和收入成長。

職責：

制定並實施高效率的銷售流程和策略。
管理銷售分析以確保準確的預測、通路管理、銷售策略執行和報告。
與銷售團隊協調，使銷售策略和營運與業務目標保持一致。
開發和部署創造性的解決方案來追蹤銷售團隊的活動。
向高階管理層提供詳細的銷售報告和見解，突顯趨勢、成長機會和挑戰。
培訓和支援銷售代表和員工，以提高他們的產品知識和銷售技能。
與其他部門合作，確保採用一致的方法來擴展市場並提高客戶滿意度。
確保後續線索在預約後 30 天內得到適當的解決。
確保所有呼叫都能解決，維持高標準的客戶服務和營運效率。
準確管理財務交易日誌，以便向客戶開立帳單，並讓結算者準確收到佣金。
管理全職終結員的生產力，確保他們在非活動期間保持生產力。
確定額外的創收機會。
制定策略以盡量減少應收付款之間的差距。
分析銷售團隊的培訓需求，確定優勢和劣勢，從而相應地客製化培訓。
為每位客戶設定團隊目標，以提高績效和問責制。
為新銷售人員制定詳細的入職計劃，以確保平穩過渡並快速提高生產力。
管理客戶經理，確保客戶關係得到良好維護，並根據既定協議提前做好活動/行銷活動的準備。

結果：

提高營運效率並縮短銷售週期。
準確的銷售預測和有效的銷售通路管理。
提高銷售團隊的生產力和銷售目標的實現。
提高客戶滿意度和保留率。
高效率管理交易記錄，支援準確計費和及時佣金支付。
有效的培訓和入職培訓可以增強團隊能力並解決績效差距。
管理良好的客戶關係並成功執行活動和活動。

要求

擁有豐富的銷售營運經驗，最好是在銷售外包或代理環境中。
對銷售流程管理、創意問題解決和數據分析有深入的了解。
優秀的溝通和領導能力。
能夠跨部門進行策略性的協作。
高度關注細節並注重數據驅動的決策。

Quick Apply

inploi

Sales Advisor

Full-time

Birmingham, B24 9FP, England

Sales / Marketing

11 hours ago

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent,.....

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you passionate about perfume, and love people?

Do you want to be part of a supportive team, and thrive in a fast-paced environment?

Everyday, our expert Sales Advisors work hard to make sure our customers feel valued, confident and special.

As a Sales Advisor, it is your role to create an outstanding customer experience and grow sales. Assisting with the daily operational running of the store, you are customer focused, working as part of an amazing and supportive team to deliver against key targets that drive the success of your store.

Contracted Hours: 5
Contract Type: Permanent Contract
Pay Rate: £8.10 - £12.00

What You Will Do:

· You will greet customers and give great service by listening to their needs

· We’re proud to be the perfume experts, so you’ll be providing advice to customers on their perfume choices. Don’t worry, we’ll make sure you get all the training you need

· You will help the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success

· Every customer is a VIP at The Perfume Shop, so you’ll offer every customer a free reward card to maximise their future offers and potential savings

What You Will Bring:

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

It really helps if you;

· Have a talent for getting along with people

· Have a passion for teamwork, and being successful together

· Have the spark to love learning about perfume

· Can be flexible with your work patterns

What You Will Get:

· We pay commission at Christmas based on store sales and the number of hours worked

· We’ll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work

· 30 days holiday (pro rata depending on contract hours)

· You’re also a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top

· Additional discounts with our AS Watson partners including Superdrug and 3 Mobile

· The opportunity to win some great prizes and incentives based on personal, team and store performance

· Continuous learning and training to ensure you are always developing

· Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.

· Pension, health and wellbeing benefits, + more!

We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Perfume Shop is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, A.S. Watson Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.