Total 436 Logistic Specialist job vacancies in George Town, Penang

Job Description :

At Ezi Motartech, we believe in the power of innovation and collaboration to drive success. As an Operations Associate: Administrative and Delivery Specialist, you'll have the opportunity to showcase your skills in both administrative support and delivery coordination. This multifaceted role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional results.

Key Responsibilities:

• Administrative Support: Provide comprehensive administrative support to various departments, including managing correspondence, scheduling appointments, and maintaining office supplies.
• Delivery Coordination: Oversee the coordination of delivery schedules, ensuring timely and accurate deliveries to our valued customers.
• Customer Interaction: Serve as a primary point of contact for customer inquiries, providing outstanding service and resolving issues promptly to ensure customer satisfaction.
• Inventory Management: Assist in managing inventory levels, conducting regular stock checks, and coordinating replenishment as needed to meet demand.
• Documentation and Record-Keeping: Maintain accurate records and documentation, ensuring compliance with company policies and regulatory requirements.
• Cross-Functional Collaboration: Collaborate with team members across departments to support operational initiatives and drive continuous improvement in processes and procedures.

Qualifications:

• Previous experience in administrative support, customer service, or operations roles is advantageous.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in Microsoft Office suite and experience with database management software.
• Detail-oriented mindset with strong organizational and problem-solving skills.
  Ability to thrive in a fast-paced, team-oriented environment.
• Fresh Grads are encouraged to apply.

Perks & Benefits

• Work Life Balance
• Personal development opportunities
• Profit Sharing
• Meal allowance
• Group Insurance
• Parking allowance

Job Description :

At Ezi Motartech, we believe in the power of innovation and collaboration to drive success. As an Operations Associate: Administrative and Delivery Specialist, you'll have the opportunity to showcase your skills in both administrative support and delivery coordination. This multifaceted role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional results.

Key Responsibilities:

• Administrative Support: Provide comprehensive administrative support to various departments, including managing correspondence, scheduling appointments, and maintaining office supplies.
• Delivery Coordination: Oversee the coordination of delivery schedules, ensuring timely and accurate deliveries to our valued customers.
• Customer Interaction: Serve as a primary point of contact for customer inquiries, providing outstanding service and resolving issues promptly to ensure customer satisfaction.
• Inventory Management: Assist in managing inventory levels, conducting regular stock checks, and coordinating replenishment as needed to meet demand.
• Documentation and Record-Keeping: Maintain accurate records and documentation, ensuring compliance with company policies and regulatory requirements.
• Cross-Functional Collaboration: Collaborate with team members across departments to support operational initiatives and drive continuous improvement in processes and procedures.

Qualifications:

• Previous experience in administrative support, customer service, or operations roles is advantageous.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in Microsoft Office suite and experience with database management software.
• Detail-oriented mindset with strong organizational and problem-solving skills.
  Ability to thrive in a fast-paced, team-oriented environment.
• Fresh Grads are encouraged to apply.

Perks & Benefits

• Work Life Balance
• Personal development opportunities
• Profit Sharing
• Meal allowance
• Group Insurance
• Parking allowance

Job Description :

At Ezi Motartech, we believe in the power of innovation and collaboration to drive success. As an Operations Associate: Administrative and Delivery Specialist, you'll have the opportunity to showcase your skills in both administrative support and delivery coordination. This multifaceted role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional results.

Key Responsibilities:

• Administrative Support: Provide comprehensive administrative support to various departments, including managing correspondence, scheduling appointments, and maintaining office supplies.
• Delivery Coordination: Oversee the coordination of delivery schedules, ensuring timely and accurate deliveries to our valued customers.
• Customer Interaction: Serve as a primary point of contact for customer inquiries, providing outstanding service and resolving issues promptly to ensure customer satisfaction.
• Inventory Management: Assist in managing inventory levels, conducting regular stock checks, and coordinating replenishment as needed to meet demand.
• Documentation and Record-Keeping: Maintain accurate records and documentation, ensuring compliance with company policies and regulatory requirements.
• Cross-Functional Collaboration: Collaborate with team members across departments to support operational initiatives and drive continuous improvement in processes and procedures.

Qualifications:

• Previous experience in administrative support, customer service, or operations roles is advantageous.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in Microsoft Office suite and experience with database management software.
• Detail-oriented mindset with strong organizational and problem-solving skills.
  Ability to thrive in a fast-paced, team-oriented environment.
• Fresh Grads are encouraged to apply.
• SQL Accounting is Required

Perks & Benefits

• Work Life Balance
• Personal development opportunities
• Profit Sharing
• Meal allowance
• Group Insurance
• Parking allowance

職位說明 ：

在 Ezi Motartech，我們相信創新和協作的力量可以推動成功。作為營運助理：行政和交付專家，您將有機會展示您在行政支援和交付協調方面的技能。這種多面性的角色非常適合在動態環境中茁壯成長並致力於提供卓越成果的個人。

主要責任：

• 行政支援：為各部門提供全面的行政支持，包括管理信函、安排預約和維護辦公用品。
• 交付協調：監督交付時間表的協調，確保及時、準確地交付給我們尊貴的客戶。
• 客戶互動：作為客戶諮詢的主要聯絡點，提供卓越的服務並及時解決問題，以確保客戶滿意度。
• 庫存管理：協助管理庫存水平，定期檢查庫存，並根據需要協調補貨以滿足需求。
• 文件和記錄保存：維護準確的記錄和文件，確保遵守公司政策和監管要求。
• 跨職能協作：與跨部門的團隊成員合作，支援營運計劃並推動流程和程序的持續改進。

資格：

• 具行政支援、客戶服務或營運職位經驗者優先。
• 優秀的溝通和人際交往能力，具有強烈的客戶服務導向。
• 熟練使用 Microsoft Office 套件並擁有資料庫管理軟體的經驗。
• 注重細節的心態，具有較強的組織和解決問題的能力。
  能夠在快節奏、以團隊為導向的環境中茁壯成長。
• 鼓勵應屆畢業生申請。

津貼和福利

• 工作與生活的平衡
• 個人發展機會
• 利潤分享

Retail Sales Assistant - Multiple Locations

• Mid Valley (KL)
• Pavilion Bukit Jalil (KL)
• Sunway Pyramid ( Selangor)
• Gurney Plaza (Penang)
   

Requirement:

• Good command of English and BM
• Ability to speak in multiplied language will be an added advantage
• Proven working experience in retail sales
• Excellent communication skills
   

Job Description:

• Plans, directs and coordinates the sales activities
• Provides customers with in-depth consultation to identity skin’s condition and recommend suitable products
• Ensures high levels of customer satisfaction through excellent customer service and after-sales service
• Maintains outstanding customer relations
• Assists the sales process by keeping the sales floor organized and well-stocked
• Monitors payments and administrative costs
• Provides assistance during retail’s events and roadshows
   

Benefits:

• Annual leave
• Medical leave and claim
• Professional training
• Annual company overseas trip
• 3 months bonus
• Overtime allowance
   

Salary : RM1800 ~ RM 4000/month

Perks & Benefits

• Commission and bonus
• Company trips

零售銷售助理 - 多個地點

• 谷中城 (吉隆坡)
• 武吉加里爾柏威年飯店 (KL)
• 雙威金字塔（雪蘭莪）
• 合您廣場（檳城）
  

要求：

• 良好的英語和國語能力
• 能夠說多種語言將是一個額外的優勢
• 成熟的零售銷售工作經驗
• 高超的溝通技巧
  

職位描述：

• 規劃、指導和協調銷售活動
• 為顧客提供深度諮詢，辨識肌膚狀況並推薦適合的產品
• 透過卓越的客戶服務和售後服務確保高水準的客戶滿意度
• 保持良好的客戶關係
• 透過保持銷售場地井井有條和庫存充足來協助銷售流程
• 監控付款和管理成本
• 在零售活動和路演期間提供協助
  

好處：

• 年假
• 病假和索賠
• 專業培訓
• 每年公司海外旅行
• 3個月獎金
• 加班津貼
  

薪資：RM1800 ~ RM4000/月

津貼和福利

• 佣金和獎金
• 公司旅行

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

You'll be part of the NI FN ANO CE team, which is part of NI FN RBC APAC. We work in a diversified environment and serve Nokia customers in Thailand, Korea and Vietnam.

Job Responsibilities / Functions:

• Build up knowledge in FN products (GPON, XGSPON, AMS, Lightspan, Altiplano, 4G/5G FWA CPE, Wifi Beacons, etc)

• Smooth execution of new product introduction, customer acceptance testing, network integration, upgrade/retrofit and field trial/demos

• Lead, plan and organize technical activities involving internal and external stakeholders when assigned as TPM of project

• Work with the relevant internal and external stakeholders to resolve product defects and new feature requirements

• Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.

• Complete the project closure and / or handover as required.

Qualifications:

• At least 5 years experience working for a telecom provider or telecom System Integrator

• Minimum Bachelor's degree in Telecommunication/Computer Science/Technology/Network Engineering or equivalent education

• Good knowledge in xPON techonlogies, IP routing, Linux System Management

• Proven ability to work independently, deploying, testing and troubleshooting systems

• Familiarity with networking test tools (Spirent Test Center, IPerf, Wireshark, etc)

• Good to have knowledge in OSS/BSS integration, SNMP, SDAN, Netconf/Yang, Cloud Computing and 5G

• Able to learn new technology quickly and always able to adapt to changes

• Good in sharing knowledge and support others with strong expertise and technical insight

• Experienced in handling customer requirements and identifying possible solutions

• Strong interpersonal, presentation, troubleshooting and leadership skills

• Excellent verbal and written communication skills

The plant in Singapore (located in Jurong Island) is new and combines monomer and polymer productions. It is the result of exceptional investments and aims to support strong demand from the customers in Asia.

We are inviting passionate individuals to COME and JOIN us. Be part of our team, ARKEMA! We are seeking a self-driven team player with excellent communication skills and able to work independently with minimum supervision, equipped with excellent data collecion and analysis skills and attentive to details.

OBJECTIVES

• Comply with company quality assurance standards,
• Coordinates external and Internal Non conformance System,
• Document and track quality issues to identify trends and areas for improvement,
• Upkeep Lab Quality KPI including monthly reports,
• Creates a comprehensive monthly, quarterly and yearly overview of non-conformances; determining trends and insights.

MAIN JOB RESPONSIBILITIES

QUALITY (50%)

• Support implementation of quality assurance procedures and policies,
• Mange document system for QA&QC,
• Manage quality master data in SAP and release of products,
• Manage Laboratory Information Management system (LIMS),
• Provide training and support to employees on quality procedures and standards,
• Collaborate with cross-functional teams of the plant to identify quality improvement opportunities and ensure timely resolution of issues,
• Conduct internal audit to assess compliance with quality standards and regulatory requirements,
• Ensure readiness for Quality audit (internal and external),
• Continuously improve the effectiveness of the quality management system.

PRODUCT SUPPORT (30%)

• Provides the voice of the customer (VOC) as needed to ensure customer satisfaction and is the site quality contact for customer quality representative,
• Manage quality customer requests,
• Leads and/or participates in customer audits (including corrective & preventive action plan follow up),
• As a support to Sales and BD teams, leads complaints investigation based on complaint severity & customer requirements, up to and including containment processes and corrective and preventive actions (CAPA). The goal being to provide a timely, effective, response to the customer, utilizing various root cause analysis methodology (8D,5 Why etc.),
• Coordinate main MOC with customers: Packaging changes, RM changes, new assets homologation plan set up (internal / external) and execution follow up,
• Leads establishment & maintain of Customer Specifications ensuring plant capabilities are taken into consideration,
• Leads or provide support Io ensure product certification as needed,
• Assist Process team and Production team to master product quality, to homologate new raw material and new packaging,
• Maintain Raw Material Specifications,
• Hold responsibility & manage product orientation and/ or derogation.

HEALTH, SAFETY AND ENVIRONMENT (10%)

• Attend, participate and contribute to HSE programs and initiatives (zero target LTI, waste management, etc.
• Be an example and comply to HSE policies at any time.
• Carry out laboratory safety audits and ensure compliance. Conduct risk assessments Enforce waste management.

OTHERS (10%)

• Assist the Lab & QA Manager in his/ her absence.
• Other duties as assigned.

Education:

• Degree in Chemistry or equivalent, with minumum of 5 years of relevant experience.

Knowledge:

• Organic Chemistry, Polymers or equivalent, Quality Management, ISO 9001

Required Skills:

• Microsoft Office aplications
• SAP
• SPC
• LIMS will be an advantage

Introduction:

Join us at Bob the Baker Boy, where our love for artisan baking meets modern innovation. We’re a family-like team committed to delivering delightful baked goods made with honesty and heart. As we nurture our online community, we’re on the lookout for an E-commerce Marketing Specialist to help us sweeten our online sales and strengthen our connections with customers. Your role will be essential in using data-driven strategies to meaningfully grow our e-commerce revenue and deepen our brand relationships.

Key Responsibilities:

•⁠ ⁠*Strategy Development:* Design and implement down-to-earth digital marketing strategies that resonate with our brand ethos and meet our sales goals.

•⁠ ⁠*Performance Marketing:* Oversee PPC, display ads, and retargeting campaigns on platforms such as Google Ads, Facebook, Instagram, ensuring they speak our language and reach the right folks.

•⁠ ⁠*SEO/SEM:* Tweak our website and its content to improve visibility and organic reach, keeping it friendly and accessible.

•⁠ ⁠*Email Marketing:* Craft email campaigns that feel more like news from a friend, aimed at welcoming new customers and keeping the regulars coming back.

•⁠ ⁠*Analytics and Reporting:* Regularly dig into campaign data with tools like Google Analytics to uncover actionable insights that keep us on track.

•⁠ ⁠*Content Creation:* Team up with our content creators to whip up engaging, honest content that reflects our brand and attracts more visitors.

•⁠ ⁠*Market Research:* Keep an ear to the ground for the latest in e-commerce trends and competitor activities, making sure we stay relatable and competitive.

•⁠ ⁠*Customer Journey Optimization:* Make sure every step of the online shopping experience is as pleasant as visiting our bakery.

•⁠ ⁠*Stakeholder Collaboration:* Work closely with all areas of our business, from IT to customer service, ensuring we’re all singing the same tune and delivering warmth in every interaction.

Key Performance Indicators (KPIs):

•⁠ ⁠*Revenue Growth:* Meet and surpass monthly and yearly e-commerce sales goals.

•⁠ ⁠*Conversion Rate Improvement:* Boost the e-commerce conversion rate through genuine and thoughtful enhancements.

•⁠ ⁠*Customer Acquisition Cost (CAC):* Keep an eye on costs, striving to bring new customers aboard affordably.

•⁠ ⁠*Customer Retention Rate:* Foster loyalty and encourage repeat visits with engaging and heartfelt marketing.

•⁠ ⁠*Traffic Growth:* Increase site visits through a mix of organic and paid efforts that reflect our friendly approach.

•⁠ ⁠*ROI on Marketing Spend:* Ensure every dollar spent returns maximum value to our business and community.

•⁠ ⁠*Email Campaign Performance:* Improve engagement with emails that customers actually look forward to.

•⁠ ⁠*Social Media Engagement:* Build stronger bonds and engage more deeply with our social media family.

Requirements:

•⁠ ⁠Bachelor’s degree in Marketing, Business Administration, or a related field.

•⁠ ⁠At least 3 years of experience in e-commerce marketing, ideally within the food and beverage sector.

•⁠ ⁠Skilled in using digital marketing tools and platforms, including Google Analytics, AdWords, and major social media sites.

•⁠ ⁠A knack for analyzing data and using those numbers to tell stories and solve problems.

•⁠ ⁠Excellent communication skills, with a flair for speaking “human” rather than “marketing.”

•⁠ ⁠A creative mind, seasoned in dreaming up initiatives that drive genuine growth.

Why Join Us?

•⁠ Company with Clear Direction, Alignment and Core Values

•⁠ ⁠Company that cares for your welfare and employee's fulfillment

•⁠ ⁠Regular company outings, celebrations and cake credits

Overview

We are looking for a knowledgeable and motivated LCMS (Liquid Chromatography Mass Spectrometry) Product Specialist to join our team. The chosen candidate will be responsible for providing technical and scientific expertise related to our LCMS products [including Single Quadrupole, Triple Quadrupole & QTOF] in ASEAN & South Asia [including India] region. You will also be responsible for troubleshooting technical issues and collaborating with different departments to ensure the highest level of customer satisfaction.

Job Description

• Provide expert technical and scientific support to customers and sales representatives regarding LCMS products to increase the market share of LCMS products in the region.
• To support the local sales team and distributors in ASEAN & South Asia [including India] region for all LCMS [including Single Quadrupole, Triple Quadrupole & QTOF] related sales and product lines.
• To conduct regular sales training & educate the sales staff with adequate knowledge about products, markets, and applications.
• Collaborate with the sales team to identify potential business opportunities and to develop effective strategies for product promotion.
• Troubleshoot technical issues relating to LCMS products and provide timely solutions.
• Keep up to date with the latest scientific research and advancements in LCMS technology.
• Work closely with the product development team in Japan HQ to provide insights in product improvements and new product development.
• Keep Improving professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Qualifications

• Master’s Degree or bachelor’s degree in Analytical Chemistry, Biochemistry, or any life sciences
• Proven hands-on experience, minimum 5 years in LCMS Triple Quadrupole/QTOF/Single Quadrupole technologies is required.
• Experience in marketing/ product management will be an advantage.
• Experience in MALDI-TOF, GCMS/MS will be an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities to work closely with various internal and external stakeholders
• Must be willing to travel in ASEAN and South Asia region.

About Shimadzu

Shimadzu (Asia Pacific) is headquartered in Singapore with over 500-strong employees across five subsidiaries in India, Malaysia, the Philippines, and Vietnam, covering the Analytical & Measuring Instruments and Medical Systems field.

Today, with more than 50 distributors, we have maintained a strong presence in 15 countries of Bangladesh, Brunei, Cambodia, India, Indonesia, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, and Vietnam, amounting to 1500 frontline force.

We regret that only shortlisted candidates will be contacted.

Payroll Specialist

12 months contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Role Purpose:

• Ensure accurate and timely submission of payroll, CPF and tax reporting’s as per local statutory guidelines.
• Provide human resource services in compensation & benefits, HR planning, HRIS, HR strategy as well as initiate & implement any global HR projects, guidelines and policies.

Main Responsibilities:

Payroll Management (80%)

• Manage and work closely with payroll vendor to ensure timely & accurate processing of monthly payroll, filing of statutory contributions &/or tax clearance as well as posting of general ledger within the stipulated deadlines.
• Maintain data accuracies and alignment between HRIS and Payroll Software.
• Liaise with internal & external auditors on headcount and payroll matters.
• Handle internal customers’ queries, disputes, appeals, feedback promptly in a professional manner.

Compensation and Benefits Management (10%)

• Review and improve the current process in providing solutions to support HRBPs and internal customers.
• Administer employee benefits including leave, medical records, insurance claims, flex-benefits program, employee relations and welfare matters.
• Complete salary and benefits surveys with statutory organizations &/or associations on quarterly basis.

HR Business Partnering (5%)

• Support Country HR Head and HRBPs in providing HR strategies/services and advice to business units that align with the organization’s strategy.
• Create feasible HR solutions, act as a problem-solver and internal business partner within HR dept.

Expatriate Management (5%)

• Review and improve the current process in providing solutions to support HRBPs in the long-term.
• Work with Global Mobility Team and manage the assignees’ remuneration package and contracts, ensuring their smooth transition into Singapore prior to the commencement of their assignments.
• Liaise with tax consultants on their tax matters throughout their assignment period.

Requirement:

• Diploma or Bachelor Degree in any fields
• Minimum 2 years of payroll management experience
• Excellent organizational and time management skills
• Resourceful and proactive
• Tactful and discretion, for dealing with confidential information
• Good written and spoken communication skills to all levels of stakeholders
• High attention to detail
• Excellent computer and administration skills (i.e. Email, Microsoft PowerPoint, Excel, Word).

Reg No : R22104540

EA License no: 94C3609

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.

Responsibilities

• Expertise in GPON and Nokia FN product like Nokia 7360

• Should possess good experience in AMS and associated plug like VAPs SDC/IDM/APC and OAD

• Exposure to Nokia Altiplano access controller

• Experience in handling migration exposure to third part migration.

* Verify interoperability with network elements.

• Works according to implementation plan.

• Executes pre-defined integration tasks, configuration tasks and test cases.

• Understands customer requirements.

• Supports troubleshooting activities.

• Performs tasks with a moderate level of guidance and within guidelines and policies

• Analyses information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.

Qualifications

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments. Makes decisions that affect own work.

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.

Knowledge & Experience

Specialised or broader knowledge of theory and principles within a professional discipline. Typically, 4 to 6 years directly related experience and a graduate equivalent degree(BE).

We work with:

• Operating systems: Linux

• Methodologies: CI/CD

• Next generation technologies

Your skills and experience

• GPON Domain Knowledge

• Kubernetes and Docker

• Exposure to cloud

• Knowledge of NOKIA FN products such as SDAN, AMS, Nokia 7360

•problem solving and analytical skills

• team-player attitude

• good spoken and written English

Main Responsibilities:

Social Media

· Propose and generate content to educate and engage followers on ReCAAP ISC social media channels (Twitter and LinkedIn). Create key content pillars and schedule regular social media posts

· Photo taking and putting up social media posts to publicise the Centre’s activities and meetings/engagement by ReCAAP ISC Executive Director

· Monitoring comments/responses to social media posts.

· Keeping track of and reporting on social media analytics to increase engagement and followers

Marketing Communications

· Managing corporate gift inventory. Procurement of corporate gifts.

· Updating/uploading content on ReCAAP ISC website.

· Work with vendors to design and produce marketing communications collaterals for the Centre.

Corporate Communications

· Support Asst Dir (Corp Comms) in engaging the media during media briefings and the Centre’s events/activities

· Assist in photography/videography for the Centre when required. Edit and upload content to the Centre’s YouTube Channel

· Assist in VIP visits/courtesy calls to the Centre

Secretariat

· Support Secretariat work – e.g. maintenance of the repository of information and correspondence involving ReCAAP member States

· Co-ordinate the annual Governing Council Meeting of ReCAAP ISC

· Assist with drafting minutes for the annual Governing Council Meeting of ReCAAP ISC

Requirements:

· Degree or diploma in communications or new media

· Minimum 2-3 years of work experience; preferably in communications-related fields

· Excellent writing skills

· Adept in digital communications, including analytics and data measurement

· Social media and IT-savvy

· Self-motivated individual who is a team player

· Meticulous and results-oriented

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel