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The Role Responsibilities
Provide high level quality administrative support to Client Coverage Chief Operating Officer (“CC COO”). Proactively manage CC COO appointments, emails, travel, correspondence and preparation for all meetings.
Responsible to ensure smooth operations for the CC COO office which includes:
· To coordinate and support CC COO in calendar managements.
· Support CC COO and Central teams in Business Travels, Travel and Expenses claims (including assessing, validating & approving), Leave application, Peoplesoft, RMS, eProcurement, Finance / Invoicing and Payment process
· Support New Joiner on-boarding process
· Assist CC COO in handling external business / vendors queries
· Support in planning and coordination of Governance meetings
· Maintain and update distribution list
· Assist on Finance / Budgeting, Human Resourcing / Headcounts and other daily BAU functions.
· Responsive to queries and feedback, proactive to manage stakeholder engagements and expectations.
· Coordination and support on all office issues, including event planning, town hall organising, BCP regulatory exercise
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Support CC COO to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.
· Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
· TTO and Business
· CC COO Functional Heads
· Regional Client Management Heads
· Internal support functions - Finance, IT, Vendor Management
· External vendors
Other Responsibilities
· Embed Here for good and Group’s brand and values in CC COO team by complying with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours.
Key Behaviours
· Ability to work with senior management
· High standards of professional integrity and strong work ethics
· Responsible, adaptable and reliable
· Collaborate to achieve objectives
Knowledge
· Understanding the business strategy
· Good understanding of the financial sector environment
· Operate efficiently and effectively
· Flexibility, adaptability and change responsiveness in an atmosphere of constantly shifting priorities
Our Ideal Candidate
· 3+ years of Senior level secretarial experience in a fast-paced setting
· Comfortable to deal with senior management across different countries and cultures
· Excellent business writing and proofreading skills
· A self-starter with a 'hands-on' style, able to operate with minimal guidance
· Responsive with meticulous attention and highly detailed oriented
· Highly organised individual with the ability to exercise good judgment in diverse situation and balance multiple priorities
· Excellent verbal, presentation and written communication skills
· A flexible approach to work and able to work overtime as required
· Self-motivated, confident, enthusiastic and practical
· Able to multi-task and manage numerous deliverables effectively
· Time management and strong organizational skill
Role Specific Technical Competencies
· Stakeholder Management
· Calendar and Time Management
· Data Management and File Organization
· Communication Tools (MS Teams, Bluejeans, etc.)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.
The Role Responsibilities
Purpose
As EA to Chief Operating Officer, Transformation, Technology and Operations (TTO) you are representing his office and the function both internally and externally. To do this effectively you will provide business support, as well as secretarial services, coordination and operational support to the TTO COO. Role holder ensures a smooth and timely running of the office and delivery of quality service to the benefit of the Bank and clients, both external and internal. In addition, you will collaborate closely with the TTOMT EAs, to ensure a cohesive way of working across the TTO domains.
This is not the typical Executive Assistant role. It’s an evolving role based on current environment so the ability to adapt will be key, including but not limited to:
· A good assistant, good attitude, and a sense of ownership
· A key team player.
· Pace and quality of execution needs to align with TTO COO priorities and expectations
· Attentive, highly detailed oriented, and able to multi-task with speed and efficiency.
· Responding in a timely manner, and clear communication is essential.
· As the role reports to a TTO MT member who partners with the senior members of the Bank, including the CTTOO and other members of the Group MT, professionalism is of the utmost importance.
Processes
· Effective and timely diary management
· Manage agendas, prepare materials and track action items for various meetings and committees
· Support on any events and initiatives as directed and required by TTO COO.
· Co-ordinate with the business planning manager/s to ensure the TTO COO receives appropriate and timely information, to more efficiently allocate his time to matters of importance.
· Assist in the preparation and collation of information for reports to various committees and senior management and other stakeholders.
Travel Management
· Arrange flights based on best travel timings and within the Travel Policy.
· Review itineraries and ensure requisite pre reading / documentation are in place
· Arrange hotel accommodations
· Process travel visas, if required
Financial Performance
· Approve and review T&E submissions on behalf of TTO COO. To ensure that expenses are in line with the T&E policy.
· Review monthly cost report and ensure consistency of travel and expenses bookings.
People and Talent
· Organise conferences, book meeting rooms and ensure appropriate attendees are invited to meetings
· Handle HR matters: track leave records, year end and employee related issues
· Support the TTO COO Office to organise team engagement events, CSR activities and team meetings/conferences/workshops/offsite, when needed
· Support the Department with MyVoice, performance check-in related Impact Planning and execution / follow-up
· Provide support to deliver an effective engagement and communication framework for the team
Governance
· Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
· Deliver ‘effective governance; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
· Drive the Functions and Talent communication agenda to ensure people are kept up to date with developments and improvements across the function, focusing on an integrated vs product led approach, spotting opportunities for co-creation and embedding ways to listen to feedback as well as provide updates.
Regulatory & Business conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Others
· Communication List: maintaining the TTO COO MT and TTO COO Distribution List
In pursuit of these responsibilities the role holder is expected to:
· Realise synergies and efficiencies in delivery of outcomes wherever possible
· Build relationships with key stakeholders.
Key Stakeholders
· GMT EAs
· TTOMT EAs
· TTO COO MTs
· Other Stakeholders
Our Ideal Candidate
· 8+ years of Senior level secretarial experience in a fast-paced setting
· Comfortable to deal with senior management across different countries and cultures
· Excellent business writing and proofreading skills
· A self-starter with a 'hands-on' style, able to operate with minimal guidance
· Responsive with meticulous attention and highly detailed oriented
· Highly organised individual with the ability to exercise good judgment in diverse situation and balance multiple priorities
· Excellent relationship building skills
· Reliable, discreet and diplomatic
· A team player who demonstrates good interpersonal skills with ability to prioritize workload and manage conflicting priorities
· Self-motivated, confident, enthusiastic and practical
· Able to multi-task and manage numerous deliverables effectively
· Time management and strong organizational skill
Role Specific Technical Competencies
· Stakeholder Management
· Calendar and Time Management
· Data Management and File Organisation
· Communication Tools (MS Teams, Bluejeans, etc.)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Official account of Jobstore.