NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for an experienced Business System Analyst to be part of our diverse team of talent here at NCS!
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!
What we seek to accomplish together:
- Prepare and lead requirement gathering activities.
- Gather, analyze and formalize user business processes and requirements.
- Verify and validate the requirements and document them into documents.
- Perform screen mockup and prototype to confirm requirements.
- Understand the project scope and ensure requirements adhere to project scope.
- Analyze and consider the integration between modules and interfaces with other systems.
- Perform requirement traceability, identify out of scope requirements and escalate scope creep.
- Review, identify and resolve conflicting, incomplete and inaccurate requirements.
- Review requirements with end users and seek timely approval.
- Participate in negotiation of out-of-scope items.
- Develop technical design specification and translate technical design into process/program specification.
- Develop training materials and conduct training to end users.
- Review, verify & validate fixes are tested correctly before rolling out to production.
- Ensure accurate update of configuration items, including hardware, software, documentation, etc.
- Lead investigation of reported issues, identify root cause, implement workaround and fixes to resolve issues within agreed Service Level Agreement (SLA)
- Track all reported request, issues, etc. to closure and within SLA.
- Provide application support and application troubleshooting.
- Provide production support, support user query and work on enhancements.
- Perform impact analysis for enhancements, changes /fixes to system.
- Perform workaround and problem resolution, i.e. analyze and classify issues, queries and issues reported by users.
A little about you:
- At least 3 years’ relevant experience in Business Systems Analysis
- Experienced in Java, Spring framework, BIRT report, SQL and Oracle database
- Familiar with Sonar and Fortify scan to improve code quality
What you might also need to have:
- Strong analytical and problem-solving skills
- Good command in English (written and verbal)
- Ability to work well with Team Lead, fellow colleagues and developers
- Ability to update documentation
As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.
We Grow our People, Value our Clients, and Create our Future.
We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.
You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.
About NCS Group
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.
We’re here to make the extraordinary happen.
Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.
